Core 5. Clean Public Areas, Facilities and Equipment

COMPETENCY-BASED LEARNING MATERIAL
Sector :TOURISM
Qualification Title : HOUSEKEEPING NC II
Unit of Competency :CLEAN PUBLIC AREAS, FACILITIES AND

EQUIPMENT
Module Title :CLEANING PUBLIC AREAS, FACILITIES AND

EQUIPMENT
Technical Education and Skills Development Authority

VMA GLOBAL COLLEGE AND TRAINING CENTERS, INC.
Araneta St., Fiesta Homes Subd., Sum- ag, Bacolod City
HOW TO USE THIS COMPETENCY BASED LEARNING
MATERIAL
Welcome to the module in “Cleaning public areas, facilities and

equipment”. This module contains training materials and activities for you
to complete.
The unit of competency "Clean public areas, facilities and
equipment” covers the knowledge, skills, and attitude in providing general
housekeeping services to guest. It is one of the specialized modules required
to complete the qualification Housekeeping NC II.
You are required to go through a series of learning activities in order
to complete each learning outcome of the module. Each of the learning
outcomes is provided with Information Sheets (Reference Materials for
further reading to help you better understand the required activities). Follow
these activities on your own and answer the self-check at the end of each
learning outcome. You may remove a blank answer sheet at the end of each
module (or get one from your facilitator/trainer) to write your answers for
each self-check. If you have questions, don’t hesitate to ask your facilitator
for assistance.
Recognition of Prior Learning (RPL)
You may already have some or most of the knowledge and skills
covered in this learner's guide because you have:
 been working for some time
 already completed training in this area.
If you can demonstrate to your trainer that you are competent in a
particular skill or skills, talk to him/her about having them formally
recognized so you do not have to do the same training again. If you have a
qualification or Certificate of Competency from previous trainings, show it to
your trainer. If the skills you acquired are still current and relevant to the
unit/s of competency they may become part of the evidence you can present
for RPL. If you are not sure about the currency of your skills, discuss this
with your trainer.
A Record of Achievement is also provided for your trainer to
complete once you complete the module.
This module was prepared to help you achieve the required
competencies in “Clean public areas, facilities and equipment”. This will
be the source of information for you to acquire knowledge and skills in this
particular trade independently and at your own pace, with minimum
supervision or help from your instructor.
Date Developed: Document No.

HOUSEKEEPING NC II March 2017 Issued by:
Module 5
Page 2 of
Cleaning Public areas, facilities Developed by: 215
and equipment Shiera Y. Regalado Revision #
00
 Talk to your trainer and agree on how you will both organize the
Training of this unit. Read through the module carefully. It is
divided into sections, which cover all the skills, and knowledge you
need to successfully complete this module.
 Work through all the information and complete the activities in
each section. Read information sheets and complete the self-check.
Suggested references are included to supplement the materials
provided in this module.
 Most probably your trainer will also be your supervisor or manager.
He/she is there to support you and show you the correct way to do
things.
 Your trainer will tell you about the important things you need to
consider when you are completing activities and it is important
that you listen and take notes.
 You will be given plenty of opportunities to ask questions and
practice on the job. Make sure you practice your new skills during
regular work shifts. This way you will improve both your speed and
memory and also your confidence.
 Talk to more experienced workmates and ask for their guidance.
 Use the self-check at the end of each information sheet and
performance criteria checklist every after task/operation sheet to
test your own progress.
 When you are ready, ask your trainer to observe you as you
perform the activities required in this module.
 As you work through the activities, ask for written feedback on
your progress. Your trainer keeps feedback/ pre-assessment
reports for this reason. When you have successfully completed
each element, ask your trainer to mark on the reports that you are
ready for assessment.
 When you have completed this module (or several modules), and
feel confident that you have had sufficient practice, ask your for
the arrangement of the schedule for an institutional assessment.
Once you have confidently demonstrated the competency you gain
to your assessor he/she will give you a Certificate of
Achievement on Clean public areas, facilities and equipment.
The results of your assessment will be recorded in your
competency Achievement Record, Progress Chart and Trainee’s
Record Book.

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LIST OF COMPETENCIES
Core Competencies
Providing
Provide housekeeping
1 housekeeping services TRS5123111
services to guest
to guest
Cleaning and
Clean and prepare rooms
2 preparing rooms for TRS5123112
for incoming guests
incoming guests
Provide valet/butler Providing valet/butler
3 TRS5123113
service service
Laundry linen and guest Laundrying linen and
4 TRS5123114
clothes guest clothes
Clean public areas, Cleaning public
TRS512311
5 facilities and areas, facilities and
5
equipment equipment
Deal with/handle Dealing with/handling
6 TRS5123122
intoxicated guests intoxicated guests

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TABLE OF CONTENTS
Page No.
HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL .............. 2
LIST OF COMPETENCIES ............................................................................ 4
TABLE OF CONTENTS ................................................................................. 5
MODULE CONTENT ...................................................................................11
LEARNING OUTCOME SUMMARY ............................................................. 12
LEARNING EXPERIENCES .........................................................................14
SELF-CHECK 5.1-1 ................................................................................... 17
ANSWER KEY 5.1-1 ................................................................................... 18
INFORMATION SHEET 5.1-2 ..................................................................... 19
SELF-CHECK 5.1-1 ................................................................................... 24
ANSWER KEY 5.1-2 ................................................................................... 25
OPERATION SHEET 5.1-1 ..........................................................................26
PROCEDURAL CRITERIA CHECKLIST 5.1-1 .............................................. 27
SELF-CHECK 5.1-2 ................................................................................... 30
ANSWER KEY 5.1-2 ................................................................................... 31
OPERATION SHEET 5.1-2 ..........................................................................32
PROCEDURAL CRITERIA CHECKLIST 5.1-2 .............................................. 33
SELF-CHECK 5.1-4 ................................................................................... 36

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ANSWER KEY 5.1-4 ................................................................................... 37
SELF-CHECK 5.1-5 ................................................................................... 43
ANSWER KEY 5.1-5 ................................................................................... 45
SELF-CHECK 5.1-6 ................................................................................... 52
ANSWER KEY 5.1-6 ................................................................................... 53
SELF-CHECK 5.1-7 ................................................................................... 57
ANSWER KEY 5.1-7 ................................................................................... 59
SELF-CHECK 5.1-8 ................................................................................... 63
ANSWER KEY 5.1-8 ................................................................................... 64
LEARNING OUTCOME SUMMARY ............................................................. 65
LEARNING EXPERIENCES .........................................................................66
INFORMATION SHEETS 5.2-1 ................................................................... 69
SELF-CHECK 5.2-1 ................................................................................... 74
ANSWER KEY 5.2-1 ................................................................................... 75
JOB SHEET 5.2-1 ...................................................................................... 76
PERFORMANCE CRITERIA CHECKLIST 5.2-1 ........................................... 78
SELF-CHECK 5.2-2 ................................................................................... 86
ANSWER KEY 5.2.2 ................................................................................... 87
JOB SHEET 5.2-2 ...................................................................................... 88

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PERFORMANCE CRITERIA CHECKLIST 5.2-2 ........................................... 90
SELF-CHECK 5.2-3 ................................................................................. 100
ANSWER KEY 5.2-3 ................................................................................. 101
JOB SHEET 5.2-3 .................................................................................... 102
PERFORMANCE CRITERIA CHECKLIST 5.2-3 ......................................... 103
INFORMATION SHEETS 5.2-4 ................................................................. 105
SELF-CHECK 5.2-4 ................................................................................. 113
ANSWER KEY 5.2-4 ................................................................................. 114
JOB SHEET 5.2-4 .................................................................................... 115
SELF-CHECK 5.2-5 ................................................................................. 125
ANSWER KEY 5.2-5 ................................................................................. 126
JOB SHEET 5.2-5 .................................................................................... 127
SELF-CHECK 5.2-6 ................................................................................. 135
ANSWER KEY 5.2-6 ................................................................................. 136
JOB SHEET 5.2-6 .................................................................................... 137
SELF-CHECK 5.2-7 ................................................................................. 144
ANSWER KEY 5.2-7 ................................................................................. 145

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JOB SHEET 5.2-7 .................................................................................... 146
LEARNING OUTCOME SUMMARY ........................................................... 149
LEARNING EXPERIENCES .......................................................................150
INFORMATION SHEET 5.3-1 ................................................................... 152
SELF-CHECK 5.3-1 ................................................................................. 155
ANSWER KEY 5.3-1 ................................................................................. 156
JOB SHEET 5.3-1 .................................................................................... 157
SELF-CHECK 5.3-2 ................................................................................. 161
ANSWER KEY 5.3-2 ................................................................................. 162
TASK SHEET 5.3-2 ................................................................................. 163
SELF-CHECK 5.3-3 ................................................................................. 167
ANSWER KEY 5.3-3 ................................................................................. 168
JOB SHEET 5.3-3 .................................................................................... 169
SELF-CHECK 5.3-4 ................................................................................. 173
ANSWER KEY 5.3-4 ................................................................................. 174
JOB SHEET 5.3-4 .................................................................................... 175

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SELF-CHECK 5.3-5 ................................................................................. 179
ANSWER KEY 5.3-5 ................................................................................. 180
JOB SHEET 5.3-5 .................................................................................... 181
LEARNING OUTCOME SUMMARY ........................................................... 183
LEARNING EXPERIENCES .......................................................................184
SELF-CHECK 5.4-1 ................................................................................. 189
ANSWER KEY 5.4-1 ................................................................................. 191
JOB SHEET 5.4-1 .................................................................................... 192
SELF-CHECK 5.4-2 ................................................................................. 199
ANSWER KEY 5.4-2 ................................................................................. 200
JOB SHEET 5.4-2 .................................................................................... 201
SELF-CHECK 5.4-3 ................................................................................. 206
ANSWER KEY 5.4-3 ................................................................................. 207
JOB SHEET 5.4-3 .................................................................................... 208
SELF-CHECK 5.4-4 ................................................................................. 213

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ANSWER KEY 5.4-4 ................................................................................. 214
REFERENCE ............................................................................................215

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MODULE CONTENT
Qualification : HOUSEKEEPING NC II
Unit of Competency: Clean public areas, facilities and equipment
Module Title : Cleaning public areas, facilities and equipment
Module Descriptor :
This unit of competency deals with the knowledge and skills required
in cleaning public areas, facilities and equipment. It includes selecting and
setting up of equipment and materials; cleaning dry and wet areas; and,
maintaining and storing cleaning equipment and materials.
Learning Outcomes:
At the end of this module you MUST be able to:
3.1 Select and set up equipment and materials
3.2 Apply cleaning technique
3.3 Clean wet and dry areas according to enterprise procedures
3.4 Maintain and store cleaning equipment and chemicals
Assessment Criteria:
1. Equipment are selected according to type of cleaning to be
undertaken
2. All equipment are checked if clean and in safe working condition
prior to use
3. Suitable dry and wet cleaning agents and chemicals are selected
and prepared in accordance with manufacturer’s and relevant
occupational health and safety requirements
4. Protective clothing are selected and used where necessary.
5. Furniture, fixtures, ceilings and walling materials used are
assessed
6. Appropriate cleaning equipment and chemicals are selected in
accordance with the type of material used
7. Cleaning technique is applied on furniture and walling materials in
accordance with type of material used
8. Appropriate procedures is applied in accordance with the technique
9. Equipment and chemicals are properly cleaned and stores in
accordance with manufacturer’s specifications and requirements
10. Wet and dry areas are prepared for cleaning and hazards are
identified and assessed
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11. The work area is barricaded or warning signs are placed, as
appropriate, to reduce risk to colleagues and customers
12. Cleaning agents or chemicals are selected and applied on
specific areas in accordance with manufacturer’s recommendations,
safety procedures and establishment policies and procedures
13. Equipment are used safely in accordance with manufacturer’s
recommendations
14. Garbage and used chemicals are disposed off in accordance
with hygiene, safety and environmental legislation requirements
15. Equipment are cleaned after use in accordance with enterprise
requirements and manufacturer’s instructions
16. Routine preventive maintenance is carried out or arranged in
accordance with enterprise procedures
17. Defects are identified and reported in accordance with
establishment procedures
18. Equipment are stored in the designated area and in a condition
ready for re-use
19. Chemicals are stored and controlled in accordance with health
and safety requirements
Assessment Method:
 Oral questioning
 Direct observation/Practical demonstration
 Portfolio
LEARNING OUTCOME SUMMARY

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Learning Outcome 1
Select and set up Equipment and Materials
Contents:
 Common cleaning equipment and their uses
 Assembling and operating the vacuum cleaner
 Assembling and operating the floor polisher
 Check the safety working conditions of cleaning equipment
 Cleaning tools and materials
 Cleaning chemicals
 Common personal protective equipment (PPE) and materials and
their appropriate use
 Identification and treatment of common hazards in the work area
1. Equipment are selected according to type of cleaning to be
undertaken
2. All equipment are checked if clean and in safe working condition
prior to use
3. Suitable dry and wet cleaning agents and chemicals are selected
and
4. prepared in accordance with manufacturer’s and relevant
occupational health and safety requirements
5. Protective clothing are selected and used where necessary.
Assessment Methods:
 Oral Questioning
 Portfolio

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LEARNING EXPERIENCES
Learning Outcome 1
Select and set-up Equipment and Materials
Learning Activities Special Instructions
1. Read INFORMATION SHEET 5.1-1 After reading the INFORMATION

on Common cleaning equipment and SHEET 5.1-1, the trainee is
their uses encourage to answer SELF-CHECK
5.1-1
Compare your answers using SELF-
2. Answer SELF-CHECK 5.1-1
CHECK ANSWER KEY 5.1-1.
3. Read INFORMATION SHEET 5.1- After reading the INFORMATION

2 on Assembling and operating the SHEET 5.1-2, the trainee is
vacuum cleaner encourage to answer SELF-CHECK
5.1-2
4. Answer SELF-CHECK 5.1-2 Compare your answers with SELF-

5. Perform OPERATION SHEET 5.1- Evaluate your own work using

2 on Assembling and operating the PROCEDURAL CRITERIA
vacuum cleaner CHECKLIST 5.1-2.
Keep a copy of your work for the

next activities

on Assembling and operating the SHEET 5.1-3, the trainee is
floor polisher encourage to answer SELF-CHECK
5.1-3

8.Perform OPERATION SHEET 5.1-3 Evaluate your own work using the
PROCEDURAL CRITERIA
CHECKLIST 5.1-3.

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next activities
9.Read INFORMATION SHEET 5.1-4 After reading the INFORMATION

on Check the safety working SHEET 5.1-4, the trainee is
conditions of cleaning equipment encourage to answer SELF-CHECK
5.1-4
10.Answer SELF-CHECK 5.1-4 Compare your answers using SELF-


5 on Cleaning tools and materials SHEET 5.1-5, the trainee is
encourage to answer SELF-CHECK
5.1-5
12. Answer SELF-CHECK 5.1-5 Compare your answers using SELF-


6 on Cleaning chemicals SHEET 5.1-6, the trainee is
5.1-6


7 on Common personal protective SHEET 5.1-7, the trainee is
equipment (PPE) and materials and encourage to answer SELF-CHECK
their appropriate use 5.1-7

17.Read INFORMATION SHEET 5.1- After reading the INFORMATION

8 on Identification and treatment of SHEET 5.1-8, the trainee is
common hazards in the work area encourage to answer SELF-CHECK
5.1-8


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INFORMATION SHEET 5.1-1
Common cleaning equipment and their uses
Learning Objective:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. identify cleaning equipment and their uses.
Introduction
It is important to know the common cleaning equipment and their
uses before using them.
Kinds of Cleaning Equipment
1. Vacuum Cleaner – use to eliminate loose soil and dust
particles from carpet surfaces, upholstered furniture
and even hard surfaces. This
can be also for wet cleaning.
2. Electric Floor polisher – used in scrubbing, stripping

and polishing hard floor surfaces and also vinyl, wood
parquet, etc.

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SELF-CHECK 5.1-1
I. MULTIPLE CHOICE
Direction: Choose the correct letter that best describes the statement.
Write your answer in capital letter on your answer sheet.
1. It is use to eliminate loose soil and dust particles from carpet
surfaces, upholstered furniture and even hard surfaces.
A. Electric floor polisher
B. Vacuum Cleaner
C. Carpet extractor
D. Carpet sweeper
2. It used in scrubbing, stripping and polishing hard floor surfaces

and also vinyl, wood parquet, etc.
A. Electric floor polisher
B. Vacuum Cleaner
C. Carpet extractor
D. Carpet sweeper
3. This is designed for dry foam shampooing of carpets. It removes

dirt that sticks to or penetrates into carpet layers.
A. Carpet extractor
B. Vacuum Cleaner
C. Floor Polisher
D. Carpet Sweeper
4. Use to pick up dirt and particles from the carpet. It can be used
this in the absence of vacuum cleaner.
A. Vacuum Cleaner
B. Floor Polisher
C. Carpet extractor
D. Carpet Sweeper

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ANSWER KEY 5.1-1
I. MULTIPLE CHOICE
1. B
2. A
3. A
4. D

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Assembling and operating the vacuum cleaner
Learning Objectives:
1. identify cleaning equipment and their uses.
2. assemble the parts of the vacuum cleaner.
3. operate the vacuum cleaner.
Introduction
Before assembling and operating the vacuum cleaner, you have to
wear first your PPE and follow the correct procedures in doing so.
Procedures:
1. Read the Specification of the Machine

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2. Read and Follow Application Instruction
2. Assembling the Parts
3.1 Place the hose on the suction inlet

3.2 Assemble the other parts of machine

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3. Read Application for Different Purposes
a. Use for vacuuming inside a car

b. Use to vacuum upholstered furniture and fixtures
c. For wet areas like in washroom

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4. Read Carefully the Caution for Safety Application to Prolong
the Life of the Machine.
5. Plug the Machine. Check the Power Voltage
6. Switch on the Power Button

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7. Operate the Machine

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SELF-CHECK 5.1-1
Direction: Answer the following:
1. What is the function of a hydro vacuum?

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ANSWER KEY 5.1-2
1. It is used to clean wet and dry floors and other areas.

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OPERATION SHEET 5.1-1
Title: Operation of the vacuum cleaner
Performance Objective: Given the required materials and equipment, you

must be able to operate vacuum cleaner using
manufacturer’s manual.
Supplies and Materials: Manufacturer’s Manual, pen and paper
Equipment: Vacuum Cleaner
Procedures:
1. Read the specification of the machine and follow instruction

2. Assemble the machine following the procedure
3. Plug the machine and switch on
4. Vacuum the specified area with proper parts or accessories of the
vacuum.
5. Place the nozzle flat on the floor or carpet then pull backward. Do the
procedures until you finish the task.
6. Practice safety measures in operating the machine
Assessment Method:
 Portfolio

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PROCEDURAL CRITERIA CHECKLIST 5.1-1
Trainee’s Name: ______________________________ Date: ___________________

CRITERIA YES NO
 Did you…
1. read the Specification of the machine and follow

instruction?
2. assembled the machine following the procedure?
3. plugged the machine and switch on?
4. vacuumed the specified area with proper parts or

accessories of the vacuum?
5. placed the nozzle flat on the floor or carpet then pull
backward?
6. practiced safety measures in operating the machine?
Comments/Suggestions:
Trainer’s Name: ______________________________ Date: ___________________

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Assembling and operating the floor polisher
After reading the INFORMATION SHEET, YOU MUST be able to:
1. assemble the parts of the electric floor polisher.
2. operate the electric floor polisher.
3. observe safety in operating the machine.
Introduction
Before assembling and operating the floor polisher, you have to wear
first your PPE and follow the correct procedures in doing so.
Procedures in Assembling the Floor Polisher:

1. Mount the brush, adjust the handle

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2. Read the Operating Instruction then Operate the Machine

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SELF-CHECK 5.1-2
Direction: Answer the following:
1. What are the preliminary cautions when operating a floor polisher?

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ANSWER KEY 5.1-2
1. Make sure pedal kick latch is fully locked.

2. Make sure that the handle is in vertical position

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OPERATION SHEET 5.1-2
Title: Assembling and operating of the floor polisher

must be able to operate the electric floor polisher
and follow the manufacturer’s instruction manual.
Supplies and Materials: Manufacturer’s manual, pen and paper
Equipment: Floor Polisher
Procedures:
1. Read the specification of the machine.

2. Read and follow application instruction.
3. Plug the machine and switch on.
4. Polish the specified area.
5. Practice safety measures in operating the machine.
Assessment Method:
 Portfolio

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PROCEDURAL CRITERIA CHECKLIST 5.1-2
Trainee’s Name: ______________________________ Date: ___________________
CRITERIA YES NO
Did you…
1. read the specification of the cleaning machine?
2. read and follow application instruction?
3. placed securely the brush of the adaptor?
4. followed the operating instruction of the machine?
5. practiced safety in assembling the machine?
Trainer’s Name: ______________________________ Date: ___________________

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Check the safety working conditions of cleaning equipment
1. check the working condition of the cleaning machines.
2. observe safety in checking the condition of the cleaning machine.
Introduction
It is imperative that as a room attendant, you have to check the
safety working conditions of cleaning equipment before you use them.
Repairs and Maintenance

There is always the chance that someone in the workplace will not
know enough about a particular machine to be able to see that is not
complete.
Apart from that, the dismantled part may be hidden.
Partly dismantled machines should have the power locked off, and
notice should be fixed to a prominent part of the machine: “Danger. Do not
start machine under repair.”
Electrical Repairs are for electricians. Only certified electricians
should attempt electrical repairs adjustments.
Portable Machine:
It is easy to under-estimate the damaging and destructive power of
portable power machine when its power is compared to that of any of the
fixed machines. But the portable machine’s potential for danger lies in the
simple fact that it is portable.
There are two safety areas to be concerned with:
1. Electrical safety
2. mechanical safety
Electrical safety watch for the following points:
Earthing. There are two alternatives. The tool must be double

insulated, or else it must be properly earthen. Management should ensure
that all tools are regularly checked on this point by certified electrician.
Cables. Must not be allowed to become worn. They are best

suspended over aisles and work areas, but if they have to run at ground

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level, they should be protected by board each side, or bridge by runways. No
extension cable should run more than 36 meter from fuse to tool or machine.
Mechanical Safety:
a. Check before using tool that all fitting and removable parts have
been properly tightened. A loose screw can cause havoc.
b. Leave the guards where they have been fitted, so that they can do
their job.
c. Switch off the machine and unplug it before you do any cleaning or
adjustment.
d. Protect your eyes from flying swart, chips, knots and dust. Just as
it is important not to under-estimate the power tool, nor should
you under-estimate the need for the operator to have a good footing,
and to be in a steady and comfortable position. The essential thing
is to be able to hold the implement firmly without having strain.

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SELF-CHECK 5.1-4
I. TRUE OR FALSE
Direction: Write True if the statement is correct, false if the statement

is wrong in your answer sheet
1. Electrical repairs are only for electricians.

2. Ground cables should not be protected by board or bridge by
runways.
3. Parts of the machine or tools should be check the fittings of the
removable part to avoid accident
4. Never use PPE when working with the repair of machine.
5. Do not underestimate the power of tools.

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ANSWER KEY 5.1-4
I. TRUE OR FALSE
1. True
2. False
3. True
4. False
5. True

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Cleaning tools and materials
1. identify cleaning tools and materials in cleaning dry and wet areas.
2. identify the usage of each tools and materials.
Introduction
As a room attendant, you have to know the different cleaning tools
and materials in cleaning dry and wet areas.
Cleaning Tools and Materials
Tools and
Purpose Proper Usage
Materials
1. Scouring Pads Green: For scrubbing  Should not be used for

purposes only; painted surfaces, mirrors and
glass panels. Neither should it
White: For cleaning
be used with scouring
painted surfaces,
powder.
glass mirrors,
 Always make sure the pads
marble and
are wet before using them.
porcelain;
 Wash and rinse after each
use. Also rinse at the end of
each day to insure that there
is no soap left on the pads.
2. Dusting Cloths  For dusting wooden  Make sure the cloths are
and painted parts clean otherwise the dusty
cloth will merely rub the dust
unto the surface being
dusted.

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3. Cleaning  Use for drying  Make sure the cloths are dry.
Towels bathroom walls and
floor tiles after they
are cleaned.
4. Polishing cloth  For polishing metals  Use cloths that are made of
and surfaces like fiber to be able to absorb the
bathroom fixtures water left behind during the
cleaning process.
5. Hand  For brushing away  Always make sure that the

brushes/Push dusts from rough brush is not left immersed
Brushes surfaces such as on the cleaning water for too
rattan, wickerwork, long a time.
etc.
 Also use for cleaning
tiles.
6. Toilet bowl  For cleaning toilet  Toilet brush should be kept

brush/swab bowls after use in the storeroom
either in a holder or in a
plastic bag hanging on one
end of the trolley. Never leave
the brush with other
cleaning
materials/equipment as this
may contain a lot of dirt and
bacteria.

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7. Mop w/ Mop  For manual floor  Clean water must be retained
handle mopping in one bucket while dirty
water has to be squeezed
into another bucket.
8. Floor and  Used to remove  Make sure that rubber strips

window excessive water from are supple. Have it replaced
squeegee the surface and the moment it turns hard
corners. It also and brittle.
speeds up the drying
process.
9. Ceiling  For removing  Clean the brittles of the

Brooms/ cobwebs in the broom after use and at the
Cobwebber ceiling end of each shift.
10. Oilers  Used in hinges of  Use sparingly. Once there is

doors to prevent no more squeaky sound,
squeaking noises wipe excessive oil away as it
can break on floor or carpet.
11. Tongs  For picking up dirt  This is used to prevent the

and cigarette butts hands from getting into
on ashtrays. direct contact with the dirt
that maybe a source of
bacterial contamination and
disease.

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12. Trash  Used to underline  Containers of wet garbage
Bags garbage containers so shall always be underlined
that the wet garbage with trash bags.
does not penetrate
into the corners or
surfaces, a situation  Bags should be closely tied
that causes odor and before disposal to avoid the
proliferation of spread of foul odor.
bacteria.
13. Soft broom  For sweeping  Use soft broom for fine
and stick surfaces like floors, stick
broom broom for rough surfaces like
grounds.
14. Sponges  For cleaning fine  Wash and rinse after use;
surfaces give special rinse at the end
of the day to make sure that
there is no soap left in the
pads.
15. Buckets  Used in mops for  Buckets must be emptied

cleaning floors, walls when the water is dirty. At
and other parts of the the end of each shift, they
building. must be emptied, dried and
cleaned. Parts must be
lubricated from time to time.

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16. Insect  Used for fumigation  Spray the area while
Sprayer so as eliminate pests windows and doors are close.
and mosquitoes. Leave it closed for at least 15
minutes then open to allow
vapors and smell to
evaporate; then remove dead
mosquitoes.
 Wipe smooth surface after
spraying to remove any oily
film that settle on them. Use
protective mask to cover the
nose so as not to inhale the
chemical, as this is
dangerous to health.

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SELF-CHECK 5.1-5
I. MULTIPLE CHOICE
Direction: Choose the best answer. Write the Letter of your answer to
your answer sheets.
1. It is use for dusting wooden and painted parts.

A. Cleaning towels
B. Dusting cloth
C. Polishing cloth
D. Scouring pads
2. This is for cleaning toilet bowls

A. Brooms
B. Bucket
C. squeegee
D. toilet swab
3. This for picking up dirt, cigarette butts and waste

A. Buckets
B. Oilers
C. Stick broom
D. Tongs
4. Materials used for cleaning fine surfaces

A. Lint cloth
B. Mops
C. Souring pads
D. Sponges

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5. This is for removing cobwebs in the ceilings
A. Cobwebber
B. Push brush
C. Soft brooms
D. Stick broom

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ANSWER KEY 5.1-5
I. MULTIPLE CHOICE
1. C
2. D
3. D
4. D
5. A

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Cleaning chemicals
1. identify the cleaning chemicals and agents.
2. identify the usage of the cleaning chemicals and agents.
Introduction
As a room attendant, you have to know the different cleaning

chemicals and agents and its uses in cleaning dry and wet areas.
1. Wood polish  To polish wood surface,  Spray it sparingly
leather and imitation and evenly on the
leather surfaces. surface.
2. Insecticides  For fumigation; to  In as much as the

eliminate insects/pests. chemical is toxic,
avoid spraying food
containers and food
items
3. Methylated  For polishing all glass  This chemical is

Spirit surfaces such as mirrors, highly flammable
windows, etc. and must never be
used near fire or
flame. It also has
high degree of
evaporation and
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should therefore be
used in small area
sparingly one at a
time to avoid
wastage.
4. Air Freshener  Used to remove foul odor  Use sparingly

in guestrooms, comfort
rooms or any area with
foul odor.
5. Carpet Stain  For attain or spot  See procedures for

Remover like removal on carpets. spot removal
atomizer.
6. Disinfectant  Used to disinfect toilet  Dilution will depend

like Lysol bowls, urinals, sink and on the degree of
together with other areas that are most disinfection. The
sprayer vulnerable to bacterial average is one cup of
contamination. Lysol to 1 gallon of
water.
 Pure Lysol maybe
applied to urinals
and toilet bowls since
these areas contains
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already contain
water.
 -When using Lysol in
atomizer can, apply
the chemical directly
to the surface, wipe
the damp cloth or
wet brush, then rinse
and dry.
7. Metal polish  For polishing brush  Apply small amount

copper and metal on a cleaning towel
surfaces and rub metal
surfaces until the
tarnish will
disappear. Rinse
immediately and
clean with hot water
to remove left-over
polish.
8. Lacquer or  Used to remove lacquer  Apply with cleaning

paint thinner or paint from hard towel or scouring pad
surfaces. until left-over are
removed. Dry and
polish surface.
 Since the solution is
highly concentrated,
light spraying is
sufficient to be able
to economize.
9. Muriatic Acid  To be able to used only  Hands should not set

for removing cement or into direct contact
plastic remains from with the acid as this
floors. can cause skin
irritation. If the
remains are thick,

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 This is not advisable for leave solution on the
toilet bowls since it is area for a few
very strong and it can minutes or longer.
damage the tiles. Then remove the
remains with scraper
or hard brush.
 Dilution will depend on Repeat until all
the thickness of cement cement over plasters
or plastic remains. are removed, rinse
thoroughly with
water since any acid
that remains on the
surface may cause
damage.
 Never mix muriatic
acid with any other
chemical.
10. Wax  Formulated to break up,  See procedures for

stripper loosen and strip off stripping
tough old waxes.
11. Degreaser  Used to remove grease,  See procedure for

oil, dirt carbon, ink, degreasing.
mildews, soils and
waxes.

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12. Emulsion  A buffable wax used for  See procedures for
wax resilient floors like vinyl, floor polishing.
linoleum, and rubber tile
and for concrete floors
and marble.
13. Polymer  A non-buffable wax that

Sealer is highly recommended
for wooden floors.
14. Solvent wax  A kerosene base wax  See polishing

used for wooden floors procedures
15. Paste wax  For polishing stone

floors, wood and resilient
floors.

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16. Drain  To expedite draining of
cleaners clogs.

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SELF-CHECK 5.1-6
I. MATCHING TYPE
Direction: Match Column A to Column B Write only the letters of
your answer to your answer sheet.
Column A Column B
1. Chemical use for polishing a. Drain cleaners
glass surfaces such as b. Methylated spirit
2. Use to remove grease, oil c. Atomizer
dirt carbon, ink, mildew,
waxes, etc. d. Degreaser
3. Use to remove paint from e. Disinfectant
hard surfaces f. Lacquer thinner
4. This for stain and spot g. Air freshener
removal on carpets
h. Metal polish
5. Use to remove foul odors
especially in bathrooms. i. Wax Stripper
6. Use to disinfect toilet bowls, j. Muriatic Acid

urinals and sinks. k. Solvent wax
7. This is for polishing metal l. Wood Polisher
surfaces.
8. This chemical use to remove
tough stains in the tiles or
floors.
9. Formulated to break up,
loosen and strip off tough
old waxes.
10. To expedite draining of
clogs.

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ANSWER KEY 5.1-6
A. MATCHING TYPE
1. b
2. d
3. f
4. c
5. g
6. e
7. h
8. j
9. i
10. a

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Common personal protective equipment (PPE) and materials and their
appropriate use
1. identify the PPE to be used in such activity.
2. use PPE when working with safety.
Introduction
As a room attendant, before you perform cleaning of dry and wet

areas you must wear first your PPE.
1. Hand Protection (Hand

Gloves) – to protect
workers/trainees from
physical, biological, chemical,
radiation, or electrical
hazards.
2. Apron- to protect
workers from the spills
of chemicals

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3. Head wear - to protect head
from falling debris/hairnet –
to avoid falling hair
4. Eye and Face Protection -

shall be used when exposed
to hazards such as flying
particles, dust, chemicals,
gasses, vapors, etc. or other
potential harmful exposures
which may cause injury to the
eye or face.
5. Foot Protection (safety shoes) – is required to

protect workers in areas where there is danger
of foot injuries like exposure to piercing the sole
or where protection is needed against electrical
or chemical hazards.

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6. Water proof Jackets – is used
when workers do job outside
the building specially when
involves wet cleaning.

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SELF-CHECK 5.1-7
I. MULTIPLE CHOICE
Direction: Choose the best answer. Write the letter of your answer in
your answer sheets.
1. Use to protect worker from falling debris.

A. Head wear
B. Apron
C. Gloves
D. Hairnet
2. Used by workers who do the job in wet cleaning

A. Apron
B. Waterproof clothing
C. Head wear
D. Gloves
3. It protect workers from the spills of chemicals

A. Apron
B. Waterproof clothing
C. Head wear
D. Gloves
4. It protect workers in areas where there is danger of foot injuries

like exposure to piercing the sole or where protection is needed
against electrical or chemical hazards.
A. Apron
B. Safety shoes
C. Head wear
D. Gloves

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5. Shall be used when exposed to hazards dust, chemicals, gasses,
vapors, etc.
A. Apron
B. Safety shoes
C. Mask
D. Gloves

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ANSWER KEY 5.1-7
A. MULTIPLE CHOICE
a. A
b. B
c. A
d. B
e. C

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Identification and treatment of common hazards in the work area
1. identify common hazards in the work area.
2. identify treatment on common hazards in the work area.
Introduction
As a room attendant, you have to identify the common hazards in
your work area and how to treat them.
Common Hazards in the Work Area and Treatment
A. Floors and other Areas
a. Clean up spills such as oil on floors immediately. Floors should
be free of debris and accumulation of dust. Areas that cannot be
cleaned continuously, such as entrance ways, should have anti-
slip flooring.
b. Replaced any worn, ripped or damage flooring that possess a
tripping hazard. Repair all trap doors and railings. Any
equipment or tools not in use should be removed from the work
area.
c. Guard floor openings. Trap doors, cages or railings around hay
chutes will prevent anyone from accidentally falling down.
d. Cut down and remove weeds and brush from around buildings.
They can hide tripping hazards.
B. Maintain Light Fixtures
a. All buildings and yards should be adequately lighted. Dirty light
fixtures reduce essential light levels. Light fixtures in storage
areas containing combustible materials should be protected
against breaking explosion.
C. Aisles and Stairways
Aisles and stairways should be clearly marked and kept clear of
objects that can cause trips and falls.
Aisles should be wide enough to accommodate people and
vehicle comfortably and safely. Warning signs and mirror can improve
sight lines and blind corners. Properly arranged aisles encourage

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people to use them so that they do not take “short cuts” or
“bottleneck” storage. Stairways an aisle also require adequate lighting.
D. Spill Control
The best way to control spill is to stop them before they happen.
Regular cleaning and maintaining machine and equipment is one way
to do this. When spills do occur, it is important to follow clean up
procedures as indicated on the Material Safety Data Sheet.
Spills must be clean up immediately. Absorbent material is
useful for wiping up greasy, oily or other liquid spills. Used absorbents
must be disposed of properly and safely.
E. Tools And Equipment
Keeping tools neat and orderly can be very important to
everyone’s safety, whether in the tool room, on rack, in the yard, or in
the bench.
Returning tools promptly after use reduces the chance of them
being misplaced or lost. Trainees should regularly inspect, clean and
repair all tools and take any damaged or worn tools out of service.
F. Maintenance
A good maintenance program provides for the inspection,
maintenance, upkeep and repair tools, equipment, machines, and
processes.
Maintenance involves keeping building, equipment and
machinery in safe efficient working order and in good repair. This
includes maintaining sanitary facilities and regular painting and
cleaning walls, maintaining windows, damaged doors, defective
plumbing and broken floor surfaces.
G. Waste Disposal
The regular collection, grading and sorting of scrap contributes
to good housekeeping practices. Allowing materials to build up on the
floor wastes time and energy since additional time is required for
cleaning it up.
Placing scrap containers near where the waste is produce
encourage orderly waste disposal and makes collection easier. All
waste receptacles should be clearly labeled. (Recyclable glass, plastic,
metal, toxic and flammable, etc.) All waste containers should be
emptied regularly.
H. Storage

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Stored materials should allow at least one meter (or about 3 feet)
of clear space under sprinkler heads.
Stacking cartons and drums on a firm foundation and cross tying
them, where necessary reduces the chance of their movement. Stored
materials should not obstruct aisles, stairs, exits, fire equipment,
emergency eyewash fountains, emergency shower, or first aid stations.
All storage areas should be clearly marked.
I. Fire Prevention
Flammable combustible, toxic other hazardous materials should
be stored in approved containers in designated areas that are
appropriate for the different hazards that they pose.
All combustible and flammable material must be present only in
the quantities needed for the job and kept in safety cans during use.
Oily or greasy rags should be placed in a metal container and
disposed of regularly.

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SELF-CHECK 5.1-8
I. IDENTIFICATION
Direction: Answer the following questions:
1. What should be done in floors to avoid tripping hazards?
2. What kind of material should be used to wipe spills?
3. Why should you return tools and materials in the storage room
after using it?
4. Why you have to sort garbage before disposing them?
5. When do you use combustible and flammable materials?

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ANSWER KEY 5.1-8
I. IDENTIFICATION
1. Floors should be free from debris, dust, spills, worn, ripped or
damage flooring.
2. To wipe spills use absorbent materials.
3. Return tools promptly after use to reduce the chance of being
misplaced or lost.
4. Sorting orderly waste disposal and makes collection easier.
5. All combustible and flammable material must be present only in
the quantities needed for the job and kept in safety cans during
use. Oily or greasy rags should be placed in a metal container and
disposed of regularly.

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Learning Outcome 2
Apply cleaning technique
Contents:
1. Assess leather upholstery to be cleaned
2. Assess fabric upholstery to be cleaned
3. Assess glass area to be cleaned
4. Assess ceilings, surfaces and fittings areas to be cleaned
5. Assess wet areas to be cleaned
6. Assess areas to be pressure washed
7. Assess high level areas to be cleaned
1. Furniture, fixtures, ceilings and walling materials used are
assessed.
2. Appropriate cleaning equipment and chemicals are selected in
accordance with the type of material used.
3. Cleaning technique is applied on furniture and walling materials in
accordance with type of material used.
4. Appropriate procedures are applied in accordance with the
technique.
5. Equipment and chemicals are properly cleaned and stored in
accordance with manufacturer’s specifications and requirements
Assessment Methods:
 Portfolio

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Learning Outcome 2
Apply cleaning technique

on Assess leather upholstery to be SHEET 5.2-1, the trainee is
cleaned encourage to answer SELF-CHECK
5.2-1

3. Perform JOB SHEET 5.2-1 on Evaluate your own work using

Assess leather upholstery to be PROCEDURAL CRITERIA
cleaned CHECKLIST 5.2-1.
Keep a copy of your work for the next

activities

on Assess fabric upholstery to be SHEET 5.2-2, the trainee is
cleaned encourage to answer SELF-CHECK
5.2-2

6. Perform JOB SHEET 5.2-2 on Evaluate your own work using the
Assess fabric upholstery to be PROCEDURAL CRITERIA
cleaned CHECKLIST 5.2-2.

activities

on Assess glass area to be cleaned SHEET 5.2-3, the trainee is
5.2-3
8.Answer SELF-CHECK 5.2-3 Compare your answers with SELF-


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Assess glass area to be cleaned PROCEDURAL CRITERIA
CHECKLIST 5.2-3.

activities

4 on Assess ceilings, surfaces and SHEET 5.2-4, the trainee is
fittings areas to be cleaned encourage to answer SELF-CHECK
5.2-4

12. Perform OPERATION SHEET Evaluate your own work using the
5.2-4 on Assess ceilings, surfaces PROCEDURAL CRITERIA
and fittings areas to be cleaned CHECKLIST 5.2-4.

activities

5 on Assess wet areas to be cleaned SHEET 5.2-5, the trainee is
5.2-5

Assess wet areas to be cleaned PROCEDURAL CRITERIA
CHECKLIST 5.2-5.

activities

6 on Assess area to be pressure SHEET 5.2-6, the trainee is
washed encourage to answer SELF-CHECK
5.2-6


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18. Perform OPERATION SHEET Evaluate your own work using the
5.2-6 on Assess areas to be pressure PROCEDURAL CRITERIA
washed CHECKLIST 5.2-6.

activities

7 on Apply high level cleaning SHEET 5.2-7, the trainee is
techniques encourage to answer SELF-CHECK
1.2-1

Assess high level areas to be cleaned PROCEDURAL CRITERIA
CHECKLIST 5.2-7.

activities

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INFORMATION SHEETS 5.2-1
Assess leather upholstery to be cleaned
Learning Objective:
1. assess leather upholstery to be cleaned.
Introduction
As a room attendant, before you clean a leather upholstery you
have to assess it first so you will know the degree of the soilage and the
appropriate cleaning chemicals to use.
Assessing leather
Leather is a popular soft and

durable material that is commonly
used in furniture. Leather covered
furniture is normally used in chairs
and booths in restaurants as they
look great, but are also easy to
clean.
With constant use of this type of

furniture, it exposes the material to
dust, dirt, and stains, which
threatens to ruin the unique finish and beauty of leather products.
However, since leather is used in most F&B outlets, many different

tips and techniques to cleaning the material have been identified.
A majority of the leather furniture

comes prepared with top-coated
protected leather, however this is not
always guaranteed.
So before getting started on your

cleaning, you always have to double
check on the kind of leather you have.
As leather is a durable substance,

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most cleaning to be performed will be as an on-going preventative
maintenance, as opposed to an urgent need for cleaning.
That said, leather covered furniture should be checked whenever

arranged at the start of the day and when wiped down and / or
stacked at the end of the day.
If your leather upholstery needs to be repaired, make sure you repair

the damage before proceeding to cleaning, protecting, and
conditioning. Though it is rare, you may have to follow a different
cleaning method after repairs, so be sure to always do this first.
Always keep leather furniture out of direct sunlight to prevent drying

and cracking the leather.
Select appropriate equipment and chemicals
Equipment
The equipment required to clean leather is

fairly simple.
Equipment required
 Vacuum cleaner
 Bucket
 Soft cloth for cleaning
 Soft bristled toothbrushes
 Soft cloth for buffing / polishing.
Cleaning products
Due to the nature of leather, more often than not, strong chemicals
are not used.
There is a variety of cleaning products that can be used to clean and

maintain leather including:
 Moisturizing soap – for general cleaning

 Rubbing alcohol
 Leather Protection Cream - is a leather conditioner is used to
protect leather that repels stains and protects the surface from
wear and tear. It feeds, protects and re-instates the smell into old
and new leather items
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 Products recommended by a manufacturer.
Prepare work site
There is no major preparation that needs to

be performed before cleaning leather. Most
cleaning can take place where the furniture is
normally located.
You may want to ensure that any cleaning in

conducted at a suitable time between service
periods.
Also refer to introduction for detailed steps

involved in preparing the work site.
Clean upholstery
Immediate cleaning
Spills shouldn't be a problem if a

leather protector has been applied,
but you still have to clean them
up right away, just in case the
protection is starting to wear off
and the moisture does get
absorbed by the leather.
For general leather cleaning, use

a moisturizing soap. Lather on
with a soft cloth, and wash the
item to remove dirt and grime. Do not over wet the leather and do not
rinse after washing, just buff with a soft cloth. This allows the
moisturizing soap to condition the leather. Polish as usual.
Regular cleaning
When cleaning leather, soft materials, such as cloths must be used

because leather can scratch easily, affecting its distinct grain or finish.
Cleaning steps include:
 Wiping of leather furniture at the end of a shift, or two or three

times a week with a soft rag
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 Leather should be dusted or wiped with clean rags two to three
times a week. This will help prevent dust and dirt build up,
especially in the crevices
 Don't rub down on your furniture too hard as you may accidentally
scratch the surface
 Vacuum the furniture once a week using the vacuum's soft brush
attachment.
Removing ink
On occasions, ink from pens may

spill on leather furniture. The key is
to try to remove as soon as possible
by:
 Dip the cotton swab into rubbing

alcohol
 and rub over the ink stain
 Dry the area with a blow dryer
 If you still see the stain after
drying, apply a thick coat of non-
gel, non-oily cuticle remover
 Leave this on overnight and wipe off with a damp cloth.
Remove dark stains from light colored furniture
To remove dark stains from your lightly colored leather upholstery,

follow these steps:
 Mix one part crème of tartar with one part lemon juice to form a
paste
 Rub this paste on the stain, leaving in place for 10 minutes;
repeat this step
 Remove with a damp sponge or a
damp sponge and moisturizing
soap.
Annual cleaning
Cleaning leather at least once or

twice a year is considered the best
method to maintain your pieces.
Follow your cleaning regimen with a

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leather conditioner. This will make sure that the leather stays
supple and doesn't dry out despite the cleaning.
Conditioning leather is very important as this will help prevent
dryness and cracks. Try to condition leather after each general
cleaning and after repairs have been made.
Apply a leather protector once or twice a year.
Tidy work site
Considerations
When you have completed the cleaning of leather furniture please

ensure that any equipment and materials is not left behind.
Please refer to introduction for detailed information relating to

tidying a work site after the completion of work.
Clean, check and store equipment and chemicals
Steps
 Please place any used cloths in a suitable place for cleaning.

 Please ensure the vacuum cleaner has been cleaned out of all
dirt and other waste products and placed back in a suitable
location for further use.
 Place all chemicals and other substances used in a storage area
out of reach of children.
 Please refer to introduction for detailed information relating to
cleaning, checking and storing equipment and chemicals.

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SELF-CHECK 5.2-1
Direction: Answer the questions.
1. What are the steps in regular cleaning of upholstery?
2. How to remove ink from upholstery?

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ANSWER KEY 5.2-1
1.
 Wiping of leather furniture at the end of a shift, or two or
three times a week with a soft rag
 Leather should be dusted or wiped with clean rags two to
three times a week. This will help prevent dust and dirt build
up, especially in the crevices
 Don't rub down on your furniture too hard as you may
accidentally scratch the surface
 Vacuum the furniture once a week using the vacuum's soft
brush attachment.
2.
 Dip the cotton swab into rubbing alcohol
 and rub over the ink stain
 Dry the area with a blow dryer
 If you still see the stain after drying, apply a thick coat of
non-gel, non-oily cuticle remover
 Leave this on overnight and wipe off with a damp cloth.

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JOB SHEET 5.2-1
Title : Assess leather upholstery to be cleaned
must be able to know how to assess leather
upholstery to be cleaned.
Equipment : Vacuum cleaner
Supplies and Materials:

 Bucket
 Soft cloth for cleaning
 Soft bristled toothbrushes
 Soft cloth for buffing / polishing
 Moisturizing soap – for general cleaning
 Rubbing alcohol
 Leather Protection Cream
Procedures:
1. Select appropriate equipment and chemicals
2. Prepare work site
3. Clean upholstery
o Wiping of leather furniture at the end of a shift, or two or three
times a week with a soft rag
o Leather should be dusted or wiped with clean rags two to three
times a week. This will help prevent dust and dirt build up,
o Don't rub down on your furniture too hard as you may accidentally
scratch the surface
o Vacuum the furniture once a week using the vacuum's soft brush
attachment.
4. Removing ink
o Dip the cotton swab into rubbing alcohol
o and rub over the ink stain
o Dry the area with a blow dryer
o If you still see the stain after drying, apply a thick coat of non-gel,
non-oily cuticle remover
o Leave this on overnight and wipe off with a damp cloth.
5. Remove dark stains from light coloured furniture
 Mix one part crème of tartar with one part lemon juice to form a
paste
 Rub this paste on the stain, leaving in place for 10 minutes; repeat
this step
 Remove with a damp sponge or a damp sponge and moisturizing
soap.

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6. Tidy work site
 Clean, check and store equipment and chemicals
Assessment Method:
 Questioning
 Direct observation/ Practical demonstration
 Portfolio

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PERFORMANCE CRITERIA CHECKLIST 5.2-1
Trainee’s Name: ______________________________ Date: _______________

CRITERIA
YES NO
Did you…
1. selected appropriate equipment and chemicals?
2. prepared work site?
3. cleaned upholstery?
o Wiping of leather furniture at the end of a
shift, or two or three times a week with a
soft rag
o Leather should be dusted or wiped with
clean rags two to three times a week. This
will help prevent dust and dirt build up,
o Don't rub down on your furniture too hard
as you may accidentally scratch the surface
o Vacuum the furniture once a week using the
vacuum's soft brush attachment.
4. removed ink?
o Dip the cotton swab into rubbing alcohol
o and rub over the ink stain
o Dry the area with a blow dryer
o If you still see the stain after drying, apply a
thick coat of non-gel, non-oily cuticle
remover
o Leave this on overnight and wipe off with a
damp cloth.
5. removed dark stains from light colored furniture?

o Mix one part crème of tartar with one part
lemon juice to form a paste
o Rub this paste on the stain, leaving in place
for 10 minutes; repeat this step
o Remove with a damp sponge or a damp
sponge and moisturizing soap.
6. tidied work site?
7. cleaned, checked and stored equipment and

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chemicals
Trainer’s Name: ______________________________ Date: _______________

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Assess fabric upholstery to be cleaned
Learning Objective:
1. assess fabric upholstery to be cleaned.
Introduction
As a room attendant, before you clean a fabric upholstery you
have to assess it first so you will know the degree of the soilage and
the appropriate cleaning chemicals to use.
Benefits of fabric
Fabric upholstery is used on a large amount

of furniture items in hotels as it allows for
greater flexibilities of color, patterns, designs
and textures.
It is a great material as it is normally less

expensive than leather and in many cases is
easy to clean and with removable covers,
limits impact on operations, whilst still
providing inter-changeable features.
In many hotels fabric is the chosen material for furniture.
Before cleaning fabric upholstery it is important to look at it closely to

determine the type of cleaning to be performed.
It is a simple procedure; it can be done by staff. It is involves damage

including rips, cuts or deep stains, it may
require professional attention.
Select appropriate equipment and
chemicals
Equipment
The equipment required to clean fabric is

fairly simple.
Equipment required:
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 Vacuum cleaner
 Bucket
 Cloths for cleaning and washing away detergent
 Drying machines
 Wet furniture signs.
Cleaning products
Due to the nature of fabric, like leather, more often than not, strong
chemicals are not used.
The cleaning materials used to clean fabric are quite simple and
standard:
 Liquid or powder fabric detergent or liquid washing detergent

 Cleaning shampoo
 Stain remover
 Warm water
 Products recommended by a manufacturer.
Prepare work site
Steps to prepare work site
When preparing the work area for cleaning fabric upholstery, the size
and location and frequency of use of the furniture will be contributing
factors how and when cleaning should take place.
Firstly, it is best to conduct cleaning:
 When it will have little impact on guests

 When it allows for sufficient time to dry before use.
Depending on the size of the furniture, like leather, most of the

cleaning will take place where the furniture
is actually located.
If this is the case, it is best to:
 Place a ‘wet furniture’ sign in a suitable

location to ensure customers don’t sit on
the furniture whist it is wet
 Remove any items such as newspapers
and magazines

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 Vacuum the furniture and cushions.
Clean upholstery
Introduction
Like with all cleaning procedures, preventative maintenance and up-

keeping of upholstered furniture is the most effective way to keep it
clean.
This is a simple process of:
 Regular vacuuming of furniture, normally

conducted on a weekly basis, to remove any
dirt particles, dust and prevent heavy soiling
of the fabric.
General cleaning
Steps involved in the general cleaning of fabric include:
 Remove any loose items from the furniture including cushions

 Loosen dirt with a hand held dusting brush while using a vacuum
brush attachment to remove the dust
 Vacuum all surfaces of the furniture: back, sides, arms, skirt and
the platform beneath the cushions.
 Vacuum both sides of the loose cushions.
 Remove any cushions
 If the fabric is removable and
interchangeable, you may wish to do this to
wash in a different area or using a washing
machine, if it does not cause damage or
shrinkage. It is best to check the
manufacturer’s instructions
 Mix laundry or other suitable detergent with warm water. Ensure
the detergent has dissolved or has been mixed properly
 Select a test area to conduct trial cleaning.
This is a location not normally visible when
viewing the furniture in its usual location.
This could be a small area on the back,
bottom or underneath of furniture. Test by
dipping a cloth in the water and detergent
mix and rubbing a small place on the back of
furniture
 Let the trial clean dry. If fading, shrinkage or
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discoloration occurs, you may wish to have it cleaned by experts
 If no problems have been identified in the trial cleaning process, go
to the next step
 Select an area on the furniture, dip cloth and rub water and
detergent mix on the fabric
 Dirt or any marks will begin to remove from the fabric
 Use a clean cloth and plain water
 Rinse area with a damp cloth to ensure detergent has been
removed from the fabric
 If some stains or dirt remains, you may wish to repeat the cleaning
steps until it is suitably clean
 Allow to dry overnight. Some hospitality establishments may have a
professional drier or depending on the size of furniture, it may be
placed near an open window or outdoors for quicker drying.
Deep cleaning
Deep cleaning your upholstered furniture can be done for a number of

reasons:
 Remove deep stains and accumulated dirt

 Help to keep furniture look like as new as possible
 Ensure furniture is as clean as possible, which helps keeps insects
and other animals away.
Deep cleaning can be done by people

within the housekeeping department or
depending on area of specialization,
available resources and time; it may be
outsourced to a professional company.
The steps associated with a deep

cleaning of fabric upholstery include:
 Remove any blankets, covers or

cushions
 Conduct a thorough vacuum
ensuring all surfaces of the
furniture are cleaned including the
sides, arms, both sides of the
cushions, the base and underneath
section, as well as any corners and
creases using an upholstery or
crevice vacuum attachment
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 Replace the cushions back on the furniture
 Check your furniture's label for cleaning instructions before
washing
 Prepare a suitable cleaning agent. This may include a specialized
shampoo or stain remover
 Similar to regular cleaning, conduct a trial clean
 Ensure no further stains or other foreseeable problems have arisen
 Spot treat any existing stains with a suitable stain remover
 Prepare hot water and add detergent or cleaning shampoo into a
large bucket. Ensure that the mixture is well mixed with adequate
cleaning bubbles
 Use a rough cloth or brush to clean the upholstery but gently
putting part of the cloth into the soapy solution. Do not to soak the
fabric
 Use a clean damp cloth to soak up the dirty soap, and rinse with a
damp cloth
 Let the furniture dry overnight with an airing fan pointed at the wet
furniture to help it dry more quickly.
Tidy work site

Considerations
Once the cleaning has taken place, whether through the process of a
regular or deep cleaning, it is important that the furniture has:
 Time to dry
 Does not attract any dirt or dust during
the drying process
 Is not used by customers whilst.
Like with cleaning of leather furniture, you

may wish to place a ‘wet furniture’ sign at
attract the attention of customers, or take
the furniture to a different location, if
possible, if the area is still to remain in use by customers.
If the furniture is to remain in its usual location, please ensure:
 All equipment has been removed

 All cushions, blankets and other items to be placed on the
furniture is returned
 The surrounding area is clean and dry.

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Please refer to introduction for detailed information relating to tidying
a work site after the completion of work.

Steps:
 Please place any used cloths in a suitable
place for cleaning.
 Please ensure the vacuum cleaner and

buckets has been cleaned out of all dirt and
other waste products and placed back in a
suitable location for further use.
 Place all chemicals and other substances

used in a storage area out of reach of
children.
 Please refer to introduction for detailed information relating to


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SELF-CHECK 5.2-2
I. TRUE OR FALSE
Direction: Write True if the statement is correct and False if the
statement is wrong.
1. In many hotels, fabric is the chosen material for furniture.

2. Fabric upholstery is less expensive than leather.
3. Assessing fabric upholstery is not important in cleaning.
4. In cleaning fabric upholstery it is important to look at it closely to
determine the type of cleaning to be performed.
5. Use complete PPE before doing any cleaning.

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ANSWER KEY 5.2.2
I. TRUE OR FALSE
1. True
2. True
3. False
4. True
5. True

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JOB SHEET 5.2-2
Title : Assess fabric upholstery to be cleaned
must be able to know how to assess fabric
upholstery to be cleaned.
Equipment : Vacuum cleaner

 Bucket
 Cloths for cleaning and washing away detergent
 Drying machines
 Wet furniture signs.
 Liquid or powder fabric detergent or liquid washing detergent
 Cleaning shampoo
 Stain remover
 Warm water
 Products recommended by a manufacturer
Procedures:
3. Clean upholstery
o Remove any loose items from the furniture including cushions.
o Loosen dirt with a hand held dusting brush while using a vacuum
brush attachment to remove the dust.
o Vacuum all surfaces of the furniture: back, sides, arms, skirt and the
platform beneath the cushions.
o Vacuum both sides of the loose cushions.
o Remove any cushions.
o Mix laundry or other suitable detergent with warm water.
o Select a test area to conduct trial cleaning.
o Let the trial clean dry.
o Select an area on the furniture, dip cloth and rub water and detergent
mix on the fabric.
o Dirt or any marks will begin to remove from the fabric.
o Use a clean cloth and plain water.
o Rinse area with a damp cloth to ensure detergent has been removed
from the fabric.
o Repeat the cleaning steps until it is suitably clean.
o Allow to dry overnight.
4. Tidy work site
5. Clean, check and store equipment and chemicals
o Place any used cloths in a suitable place for cleaning.

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o Ensure the vacuum cleaner and buckets has been cleaned out of all
dirt and other waste products and placed back in a suitable location
for further use.
o Place all chemicals and other substances used in a storage area out of
reach of children.
Assessment Method:
 Questioning
 Direct observation/ Practical demonstration
 Portfolio

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CRITERIA
YES NO
Did you…
 selected appropriate equipment and chemicals?
 prepared work site?
 clean upholstery?
o removed any loose items from the furniture
including cushions?
o loosened dirt with a hand held dusting brush
while using a vacuum brush attachment to remove
the dust?
o vacuumed all surfaces of the furniture: back,
sides, arms, skirt and the platform beneath the
cushions?
o vacuumed both sides of the loose cushions?
o removed any cushions?
o mixed laundry or other suitable detergent with
warm water?
o selected a test area to conduct trial cleaning?
o let the trial clean dry?
o selected an area on the furniture, dip cloth and
rub water and detergent mix on the fabric?
o removed from the fabric dirt or any marks remove
from the fabric?
o rinsed area with a damp cloth to ensure detergent
has been removed from the fabric?
o repeated the cleaning steps until it is suitably
clean?
o allowed to dry overnight?
 tidied work site

 cleaned, checked and stored equipment and
chemicals
o placed any used cloths in a suitable place for
cleaning.
o ensured the vacuum cleaner and buckets has been
cleaned out of all dirt and other waste products

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and placed back in a suitable location for further
use.
o placed all chemicals and other substances used in
a storage area out of reach of children.

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Assess glass area to be cleaned
Learning Objective:
1. assess glass area to be cleaned.
Introduction
As a room attendant, before you clean the glass area you
Uses of glass
Glass is used in many hotels as it is very
effective in improving the aesthetics of
an area and giving the appearance of
more space.
Glass is commonly found in:
 Windows
 Mirrors
 Coffee tables
 Showers.

chemicals
Equipment
Scrubber
The scrubbing wand, sometimes called
the T-handle, is one of the window
cleaning tools that does the actual
scrubbing of the window. The wand is
formed in the shape of a T and is made of
lightweight durable plastic. A reusable
lint-free wand cover sleeve slips over the

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top and is held in place with snaps or Velcro tabs. The wand is then
dipped into a bucket filled with window cleaning product and water.
Squeegee
The squeegee is the main tool used to

remove the water and cleaning solution
from the glass after it has been scrubbed.
A squeegee consists of three parts:
handle, metal channel, and rubber blade.
Equipment belt or bucket

Having a fully equipped tool belt or
bucket is essential to ensure you have
everything within easy reach. As you may
be on a ladder it is not practical to have
to go up and down to retrieve items.
They will hold your squeegee, wiping cloths, scraper, extra blades, and
wand bucket, along with other items you may want. Everything is
conveniently within reach at hip level.
Having this type of system is the best. It will keep all your tools safe,
clean and organized so you can stay focused on the task at hand.
Window Cleaning Buckets
When it comes to choosing a bucket, decide for yourself which one

might work best for you. You can choose one that hooks on your belt
or one that sits on the floor. The advantage to one that hooks to your
belt is that it is convenient when working on ladders.
Window Scraper
Tools such as the window scraper are

very important to understand. When it
comes to removing debris from glass,
you want to use a professional grade
window scraper. These scrapers are
specially designed to be used on glass.
Any other tool used to scrape windows,
such as standard house hold razors,
box cutters, or putty knives etc will cause damage to the glass.

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Window Cleaning Towels
Believe it or not, the window cleaning towels that will be used are not
actually used for cleaning the glass. The cleaning is done almost
exclusively with the scrubbing wand itself. The cleaning cloths are
used primarily for wiping edges or blotting small spots that were
missed by the squeegee.
Extension Poles
Extension poles are very helpful

reaching high places requiring
cleaning. Whilst a ladder is a very
good tool, an extension pole allows
you to reach places where:
 Speed is required
 Where furniture cannot be
moved to place a ladder
 Where the floor may not be level
or stable.
Ladder
A ladder is a great tool to reach high areas on windows. Many hotel

windows are quite large and may go from the floor to the ceiling. By
having a small step ladder or even a higher one may be beneficial and
a lot safer than standing on tables or chairs.
Cleaning products
There is a whole range of cleaning products that can be used.

This can include:
 Commercial window cleaning agents

 Homemade window cleaning liquids.
Prepare work site

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When preparing to clean, it is vital that the area in which you are
going to clean is free from any obstacles that may either get in your
way or may get covered in cleaning products or water.
Remove any items off a glass surface, if you are dealing with a coffee
table.
Remove any furniture away from windows and unplug any items
(electrical cords for lamps) that may get in the way of your walking or
ladder areas.
Please refer to introduction for detailed information relating to how to

prepare a work site prior to cleaning.
Clean glass areas
Cleaning a window
Scrubbing
Look carefully at a glass surface before

you start to clean. Look for things like
scratches, cracks, chips, hard water
spots, paint, stucco, silicone or
cement. This will give you a good idea
of how hard to scrub, or whether or
not you will need a window scraper to
remove the hard to move items.
If the glass is especially dirty it is

recommended to give it a pre-wash. Using your scrubber or a natural
sponge, soak the entire window. Then use your squeegee to remove
the dirty water.
Now that the majority of dirt is off the glass you can give your window
another inspection. Re wet the window and begin to scrub. When
scrubbing a window, start with the edges. Scrub back and forth, up
and down along each edge. Then, start scrubbing from the top and
work your way down to the bottom using small circular motions. Use
caution when pressing on any glass. Windows can take quite a bit of
pressure, but if the glass is thin or the integrity has been weakened
due to deep scratches or cracks, it could break.

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If you find that there is debris that will not come off with normal
scrubbing, you may have to use chemicals, solvents or a scraper. If
you are cleaning non tempered glass, a window scraper is usually safe
to use and will remove 98% of all stubborn debris.
Scraping
 Wet the window

 Find a corner to test the scraper out on.
 Scrape in a forward motion three or four
times in the same spot.
If it feels and sounds smooth on the third or

fourth scrape and there is no scratching,
you’re safe to continue with the rest of the
window.
If it sounds and feels like the scraper is sliding across sand paper, and
continues to sound this way even after the third or fourth scrape, do
not scrape the rest of the window. The sandpaper-like sound indicates
that this may be flawed or tempered glass that contains raised
imperfections.
If tempered or regular glass that contains raised imperfections is

scraped, it will cause scratches in the glass.
Once you have determined that it’s safe to scrape the glass, finish the
whole window:
 Start with the edges

 Scrape from the inside of the window towards the outside edge
 Work all the way around the window with a one to two inch pattern
 After the edges are scraped, start from the top and work your way
towards the bottom
 Scrape in a straight pattern of about four to five inches while
overlapping each time
 If the window starts to dry out before your finished, wet it again
and then continue where you left off.
Using a squeegee
You should start out learning to squeegee the window from side to
side. It is much easier than starting from the top and pulling down.

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The majority of the windows you
clean on a normal basis should be
cleaned this way.
The entire window should be wet
with soapy water. Determine
which side of the window you will
be starting on. This may depend
on whether you are right or left
handed. Take one of the window
cleaning towels and wrap you
index finger. If you are right
handed, wipe the entire right hand
edge of the window. Make sure it is completely dry. You may have to
move the towel around to a dry spot in the process. Now do the same
with the top edge of the window. This will help keep water from
dripping down on your window after you squeegee it.
Now that the side and top edges are dry, take your squeegee in hand.
Place the rubber blade at the top of the dry right hand edge. As you
start to pull it across the window, pull the top of the channel out first
so that you can maintain an angle of about 15 to 20 degrees. Pull the
squeegee all the way over to the opposite side of the window.
Using your towel, wipe the squeegee blade completely free from water.
Also check to see if the side and top edge is still dry. If not give them a
quick wipe so that they stay dry. Repeat the same step to finish the
lower half of the window.
Now that the window has been squeegeed off, you will need to wipe the
edges. This is also known as detailing. It is very important to wipe all
the remaining water from the edges in order to get a crisp, flawless
finished look.
Cleaning a mirror
Mirrors can be difficult to clean as they may be located in hard to

reach places or have substantial frames that may be difficult to clean
around. Quite often when cleaning a window streaks, specks or dirt
may remain.
Following are simple steps to use when cleaning a window:

 Use a glass cleaning product or combination of white or distilled
vinegar and warm water
 Find newspaper to use as your cleaning cloth
 Crumple the newspaper into usable sizes
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 Clean the mirror first to remove any heavy dirt or marks
 Use plain water to do the pre-cleaning. Use a cloth with a tight
weave, which is more soft and non-abrasive
 Dip the newspaper into the vinegar water solution after pre-
cleaning is finished. Rub the newspaper in slow circles across the
mirror
 Cover the entire surface of the mirror
 Go over the wet areas with a dry portion of newspaper. This will
leave the mirror dry and keep drip marks from drying onto the
surface.
Cleaning a glass coffee table
Glass coffee tables are commonly found in hotels. As they are used on
a regular basis, they easily attract dust, dirt, hand prints and stains
left by crockery and cutlery. Juice glasses and coffee cups are normal
culprits for leaving marks.
Simple steps to follow when cleaning a coffee table include:
 Take all items off the coffee table including flowers, ashtrays,
magazines and newspapers
 Wipe the table with a clean dry cloth to remove any dry substances
 Spray a glass cleaner or water on the top of the table
 Scrub the table with a cloth to remove any hard to get stains
 Clean and dry the table with a dry cloth or newspaper.
Tidy work site
Considerations
 Remove all cleaning equipment and products

 Ensure all surfaces are clean and dry. This is especially applies to
floors which may become dirty or wet
 Return all furniture to their original spots
 Plug in all electrical appliances, especially lights and lamps, that
were unplugged as part of the cleaning process
 Return any items to coffee tables
 In the event of windows, return any shades or shutters to their
correct position.

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Steps
 Please place any used cloths in a suitable place for cleaning

 Place all used newspaper pieces in the rubbish bin
 Please ensure all pieces of equipment has been cleaned out of all
detergents, residual dirt and other waste products, then placed
back in a suitable location for further use


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SELF-CHECK 5.2-3
1. Where do we commonly found glass?

2. What are the simple steps in cleaning glass coffee table?

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Cleaning Public areas, facilities Developed by: of 215
00
ANSWER KEY 5.2-3
1.
 Windows
 Mirrors
 Coffee tables
 Showers.
2.
 Take all items off the coffee table including flowers, ashtrays,
magazines and newspapers
 Wipe the table with a clean dry cloth to remove any dry
substances
 Spray a glass cleaner or water on the top of the table
 Scrub the table with a cloth to remove any hard to get stains
 Clean and dry the table with a dry cloth or newspaper.

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JOB SHEET 5.2-3
Title : Assess glass surfaces cleaning techniques
Performance Objective: Given the required materials, you must be able to
know to assess glass surfaces cleaning
techniques.
Equipment :
 Scrubber
 Squeegee
 Equipment belt or bucket
 Window Cleaning Buckets
 Window Scraper
 Window Cleaning Towels
 Extension Poles
 Ladder
 Commercial window cleaning agents
 Homemade window cleaning liquids.
Procedures:
 Select appropriate equipment and chemicals
 Prepare work site
 Clean glass areas
 Cleaning a mirror
o Use a glass cleaning product or combination of white or distilled
vinegar and warm water
o Find newspaper to use as your cleaning cloth
o Crumple the newspaper into usable sizes
o Clean the mirror first to remove any heavy dirt or marks
o Use plain water to do the pre-cleaning. Use a cloth with a tight weave,
which is more soft and non-abrasive
o Dip the newspaper into the vinegar water solution after pre-cleaning is
finished. Rub the newspaper in slow circles across the mirror
o Cover the entire surface of the mirror
o Go over the wet areas with a dry portion of newspaper. This will leave
the mirror dry and keep drip marks from drying onto the surface.
 Scraping
o Wet the window
o Find a corner to test the scraper out on.
o Scrape in a forward motion three or four times in the same spot.
 Tidy work site
o Remove all cleaning equipment and products
o Ensure all surfaces are clean and dry. This is especially applies to
floors which may become dirty or wet
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o Return all furniture to their original spots
o Plug in all electrical appliances, especially lights and lamps, that were
unplugged as part of the cleaning process
o Return any items to coffee tables
o In the event of windows, return any shades or shutters to their correct
position.
o Place any used cloths in a suitable place for cleaning
o Place all used newspaper pieces in the rubbish bin
o Ensure all pieces of equipment has been cleaned out of all detergents,
residual dirt and other waste products, then placed back in a suitable
location for further use
reach of children.
Assessment Method:
 Portfolio

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CRITERIA
YES NO
Did you…
 cleaned glass areas?
 cleaned a mirror?
o used a glass cleaning product or combination of
white or distilled vinegar and warm water?
o find newspaper to use as your cleaning cloth ?
o crumpled the newspaper into usable sizes?
o cleaned the mirror first to remove any heavy dirt or
marks?
o used plain water to do the pre-cleaning?
o dipped the newspaper into the vinegar water
solution after pre-cleaning is finished. ?
o rubbed the newspaper in slow circles across the
mirror?
o covered the entire surface of the mirror?
o gone over the wet areas with a dry portion of
newspaper?
 scraped?
o wet the window?
o find a corner to test the scraper out on?
o scraped in a forward motion three or four times in
the same spot?
 tidied work site?
o removed all cleaning equipment and products?
o ensured all surfaces are clean and dry. This is
especially applies to floors which may become dirty
or wet?
o returned all furniture to their original spots?
o plugged in all electrical appliances, especially
lights and lamps, that were unplugged as part of
the cleaning process?
o returned any items to coffee tables?
o return any shades or shutters to their correct
position?

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chemicals?
cleaning?
o placed all used newspaper pieces in the rubbish
bin?
o ensured all pieces of equipment has been cleaned
out of all detergents, residual dirt and other waste
products, then placed back in a suitable location
for further use?
a storage area out of reach of children?

Assess ceilings, surfaces and fittings areas to be cleaned

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Learning Objective:
1. assess ceilings, surfaces and fittings areas to be cleaned.
Introduction
As a room attendant, before you clean ceilings, surfaces and
fittings, you have to assess it first so you will know the degree of the
soilage and the appropriate cleaning chemicals to use.
Types of ceilings, surfaces and fittings
This section looks at the greatest variety of cleaning performed by a

public area attendant. It involves various cleaning procedures,
equipment and chemicals.
In essence the following needs to be cleaned.
Ceilings
This can include all walls and ceilings:
 Painted
 Wooden
 Wallpaper.
This also includes skirting boards that

highlight the separation of walls to ceilings and floors.
Surfaces
This can relate to any 'surface' in a public

area including:
 All furniture including fridges, tables,

cupboards, ledges, bookshelves and
desks to name a few(excluding leather
and fabric covered furniture previously
discussed)
 Lights and lamps
 Decorations and flower vases
 Public bathrooms including vanities, toilets and public showers
 Rubbish bins
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 Fixtures refer to items that are attached including heaters, air
conditioners and lights
Fittings
A fitting refers to taps, pipes and electrical aspects of a public
space.
Equipment
There is a great deal of equipment that can

be used to clean ceilings, surfaces and
fittings. These are listed below. For greater
explanation please refer to the introduction
section of the manual.
 Mops
 Brooms and brushes
 Cloths and sponges
 Buckets
 Garbage receptacles
 Gloves
 Cleaning warning signs
 Personal protective equipment
 Dust pans
 Vacuum cleaners
 Equipment complimentary items.
Cleaning products
There is a great deal of cleaning products

that can be used when cleaning ceilings,
walls, surfaces and fittings. These are listed
in the Introduction section of the manual.
Prepare work site
When preparing the work site it is important

to remember to:
 Conduct work during quiet times

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 Consider safety – remove any items that may be considered a safety
hazard when cleaning. This includes electrical cords of any light,
lamps or equipment
 Ensure all items are removed from the cleaning area
 Keep all equipment and cleaning products close at hand and out of
traffic areas and the reach of customers
 Have all ‘cleaning in progress’ signs ready and visible to customers
 Allow ample time for drying before customers will be using the area.
Clean ceilings, surfaces and fittings
Dusting and polishing
The main purpose of dusting is to collect small particles of dust.
The main purpose of polishing is to clean the item and leave a shiny,
reflecting finish.
Dusting may be done with a duster or a damp lint-free cloth.
It is important to use common sense when choosing which piece of

equipment to dust with. Don’t use a damp cloth if the moisture could
ruin the object being cleaned and remember to change the cloth when
soiled.
Your on-the-job training, which will probably include being teamed up

with an experienced room attendant for a couple of days, will provide
all the workplace guidance you need in this regard.
When polishing an item, make sure to:
 Spray the cleaning agent onto the cloth - not onto the surface to be
cleaned
 Buff the surface after cleaning to remove any streaks.
When dusting and polishing, it is best to start in one spot and work
around the area, say, in a clockwise direction. This routine should be
followed in each instance. Some small items may need to be picked up
in order to dust or polish underneath.
The following areas will need either dusting or polishing:

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 Air conditioning vents
 Doors – including top ledge and handles
 Picture frames – facing glass as well as frame
 Mirrors – frame and mirror
 Skirting boards
 Windows – glass and frames
 Window sills
 Walls – check for cobwebs and marks
 Lamps – base, shade and cord
 Telephone – main unit and hand receiver
 Seat furniture – don’t forget to remove cushions and check sides,
legs, back and underneath
 All furniture – top, sides, legs, and underneath each item.
Vacuuming
All carpeted areas should be vacuumed and many non-carpeted areas

including wooden, tiled or linoleum floors may also require vacuuming.
It is essential that all surfaces are

clean and free from dirt, dust and
other items
Any stains on carpeted areas should

be removed using the appropriate
stain removal method for your
property that relates specifically to
the type of carpet, the active
ingredients of the chemical and the
type of stain. Where this does not
remove the stain, a maintenance
report may need to be completed, or the supervisor notified.
Try to vacuum the area starting at the furthest corner from the door
and work back toward the exit.
Ensure you vacuum around and under all furniture.
Particular attention should be placed on the corners of the room,

including the skirting boards.
To avoid injury when vacuuming, bend your knees when cleaning

under items.
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Try to avoid ‘bending over’ the machine. Keep it behind you where
possible, moving it forward as you vacuum from a point furthest from
the room entry door towards the entrance door of the room.
Cleaning public bathrooms
Cleaning vanity areas
The vanity area is normally the most used area in a rest room.
The vanity area normally includes:
 Bathroom bench
 Basins
 Taps
 Mirror
 Hand towels
 Amenities
 Soap containers.
Similar to when cleaning most surfaces,

always wear protective gloves when
cleaning the vanity/washing area.
The recommended steps are:
1. Clean and dry shelves
2. Scrub hand basin, rinse, then dry and polish with clean cloth –
check plughole
3. Polish fittings and taps
4. Clean and dry wall tiles
5. Clean, dry and polish bench top
6. Clean and polish mirror
7. Check under vanity for cleanliness – cobwebs, etc
8. Replenish stock – soap, tissues, facial items, shower caps, water
9. Replenish towels – paper or linen
10. Conduct final check.

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Cleaning public area showers
Some hospitality organizations will provide public shower facilities.

This may include golf clubhouses or an area close to pools or beach at
a resort allowing guests to refresh without having to return to their
rooms.
Always wear protective gloves when cleaning a shower.
The shower can be effectively cleaned as

follows:
1. Wet shower basin and sides

2. Clean tiles and floor – check plughole
for foreign matter
3. Clean shower curtain – check pole is
clean and all hooks are in place and
working
4. Rinse walls and floor thoroughly
5. Polish fittings
6. Replenish supplies – shampoo, conditioner and soap
7. Conduct final inspection – leave shower curtain neat and to one
side.
Cleaning toilets
The following steps are effective when:
1. Flush toilet to wet sides of bowl

2. Pour in cleanser – leave to soak:
continue with other work
3. Wash lid and dry – both sides and
near back hinges
4. Wash seat and dry – both sides and
near back hinges
5. Wash outsides of the bowl and dry

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6. Wash and dry water holding unit and polish button
7. Scour bowl thoroughly – use a toilet

brush
8. Flush toilet a number of times to wash
away dirt and residue
9. Place a hygiene strip over the closed toilet
lid
10. Conduct final inspection – leave lid
down when thoroughly cleaned.
Take a second to recheck that the toilet is clean. This includes the lid
and seats, on both sides.
It is also important to ensure any chemicals are removed from toilet

surfaces as this cause discomfort if coming in contact with the skin of
guests.
Cleaning bins
You should always wear protective gloves when cleaning the bin and
should be extra careful when handling the bin as many hazardous
items may have been thrown out by the guest – broken glass, razor
blades, syringes to mention a few.
Always be vigilant for items that could

cause any health or safety risk.
Broken glassware or bottles should be

wrapped up in newspaper and disposed of
separately and safely.
Waste bins should be properly cleaned by:
 Tying the bin liner around the rubbish or emptying the bin directly
into your waste bag on the trolley. Remove larger and non-
dangerous by hand to facilitate this process where applicable
 Spraying bin with appropriate multipurpose cleaner, inside and out
 Cleaning with the appropriate cloth.
Fit a new bin liner in the manner approved by the establishment.

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Tidy work site
Considerations
At the completion of cleaning it is important

to ensure the public area is left in a clean
and tidy state.
When tidying a work area, always think ‘If I

was a customer, would I like the appearance
of this public area?”
In essence, there should be no trace of any

cleaning activity conducted and should be
ready for use by any customer.

Steps:
 Please place any used cloths in a suitable place for cleaning

 Place all used newspaper pieces in the rubbish bin
 Ensure any rubbish taken from rubbish bins are placed in the
external rubbish areas with recycling functions conducted in line
with company policy
 Please ensure all pieces of equipment
has been cleaned out of all detergents,
residual dirt and other waste
products, then placed back in a
suitable location for further use
 Place all chemicals and other
substances used in a storage area out
of reach of children.
Please refer to introduction for detailed
information relating to cleaning,
checking and storing equipment and chemicals.
SELF-CHECK 5.2-4
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Direction: Answer the question.
1. What are the steps in cleaning toilets?
ANSWER KEY 5.2-4

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1. Flush toilet to wet sides of bowl
2. Pour in cleanser – leave to soak: continue with other work
3. Wash lid and dry – both sides and near back hinges
4. Wash seat and dry – both sides and near back hinges
5. Wash outsides of the bowl and dry
6. Wash and dry water holding unit and polish button
7. Scour bowl thoroughly – use a toilet brush

8. Flush toilet a number of times to wash away dirt and residue
9. Place a hygiene strip over the closed toilet lid
10. Conduct final inspection – leave lid down when thoroughly cleaned.
JOB SHEET 5.2-4

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Title : Assess ceilings, surface and fittings areas to be
cleaned
know to assess ceilings, surface and fittings areas
to be cleaned.
Equipment :
 Mops
 Buckets
 Garbage receptacles
 Gloves
 Cleaning warning signs
 Personal protective equipment
 Dust pans
 Vacuum cleaners
 Equipment complimentary items.
Procedures:
o Conduct work during quiet times.
o Consider safety – remove any items that may be considered a safety
hazard when cleaning. This includes electrical cords of any light,
lamps or equipment.
o Ensure all items are removed from the cleaning area.
o Keep all equipment and cleaning products close at hand and out of
traffic areas and the reach of customers.
o Have all ‘cleaning in progress’ signs ready and visible to customers.
o Allow ample time for drying before customers will be using the
area.
 Clean ceilings, surfaces and fittings.
 Dusting and polishing
 Vacuuming
 Cleaning public bathrooms
o Clean and dry shelves.
o Scrub hand basin, rinse, then dry and polish with clean cloth –
check plughole.
o Polish fittings and taps.
o Clean and dry wall tiles.
o Clean, dry and polish bench top.
o Clean and polish mirror.
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o Check under vanity for cleanliness – cobwebs, etc.
o Replenish stock – soap, tissues, facial items, shower caps, water.
o Replenish towels – paper or linen.
o Conduct final check.
 Cleaning public area showers
o Always wear protective gloves when cleaning a shower.
o Wet shower basin and sides.
o Clean tiles and floor – check plughole for foreign matter.
o Clean shower curtain – check pole is clean and all hooks are in
place and working
o Rinse walls and floor thoroughly.
o Polish fittings.
o Replenish supplies – shampoo, conditioner and soap.
o Conduct final inspection – leave shower curtain neat and to one
side.
 Cleaning toilets
o Flush toilet to wet sides of bowl
o Pour in cleanser – leave to soak: continue with other work.
o Wash lid and dry – both sides and near back hinges.
o Wash seat and dry – both sides and near back hinges.
o Wash outsides of the bowl and dry.
o Wash and dry water holding unit and polish button.
o Scour bowl thoroughly – use a toilet brush.
o Flush toilet a number of times to wash away dirt and residue.
o Place a hygiene strip over the closed toilet lid.
o Conduct final inspection – leave lid down when thoroughly cleaned.
 Tidy work site
o Remove all cleaning equipment and products
o Ensure all surfaces are clean and dry. This is especially applies to
floors which may become dirty or wet.
o Return all furniture to their original spots.
o Plug in all electrical appliances, especially lights and lamps, that were
unplugged as part of the cleaning process.
o Return any items to coffee tables.
o In the event of windows, return any shades or shutters to their correct
position.
o Place all used newspaper pieces in the rubbish bin.
o Ensure any rubbish taken from rubbish bins are placed in the
external rubbish areas with recycling functions conducted in line with
company policy.

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reach of children.
Assessment Method:
 Portfolio

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CRITERIA
YES NO
Did you…
o conducted work during quiet times?
o considered safety – remove any items that may
be considered a safety hazard when cleaning.
this includes electrical cords of any light, lamps
or equipment?
o ensured all items are removed from the
cleaning area?
o kept all equipment and cleaning products close
at hand and out of traffic areas and the reach
of customers?
o had all ‘cleaning in progress’ signs ready and
visible to customers?
o allowed ample time for drying before customers
will be using the area?
 cleaned ceilings, surfaces and fittings?
 dusted and polished?

 vacuumed?
 cleaned public bathrooms?
o cleaned and dried shelves?
o scrubbed hand basin, rinse, then dried and
polished with clean cloth – checked plughole?
o polished fittings and taps?
o cleaned and dried wall tiles?
o cleaned, dried and polished bench top?
o cleaned and polished mirror?
o checked under vanity for cleanliness – cobwebs,
etc.?
o replenished stock – soap, tissues, facial items,
shower caps, water?
o replenished towels – paper or linen?
o conducted final check?
 cleaned public area showers?
o always wore protective gloves when cleaning a
shower?
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o wet shower basin and sides?
o cleaned tiles and floor – check plughole for
foreign matter?
o cleaned shower curtain – check pole is clean
and all hooks are in place and working?
o rinsed walls and floor thoroughly?
o polished fittings?
o replenished supplies – shampoo, conditioner
and soap?
o conducted final inspection – leave shower
curtain neat and to one side?
 cleaned toilets?
o flushed toilet to wet sides of bowl?
o poured in cleanser – leave to soak: continue
with other work?
o washed lid and dry – both sides and near back
hinges?
o washed seat and dry – both sides and near
back hinges?
o washed outsides of the bowl and dry?
o washed and dried water holding unit and
polished button?
o scoured bowl thoroughly – used a toilet brush?
o flushed toilet a number of times to wash away
dirt and residue?
o placed a hygiene strip over the closed toilet lid?
o conducted final inspection – leaved lid down
when thoroughly cleaned?

o removed all cleaning equipment and products?
o ensured all surfaces are clean and dry?
o returned all furniture to their original spots?
o plugged in all electrical appliances, especially
lights and lamps, that were unplugged as part of
the cleaning process?
o returned any items to coffee tables?
o returned any shades or shutters to their correct
position?

chemicals?
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cleaning?
bin?
o ensured any rubbish taken from rubbish bins are
placed in the external rubbish areas with recycling
functions conducted in line with company policy?
for further use?

Assess wet areas to be cleaned

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Learning Objective:
1. assess wet areas to be cleaned.
Introduction
As a room attendant, before you clean wet areas, you have to
assess it first so you will know the degree of the soilage and the
appropriate cleaning chemicals to use.
Assess wet areas to be cleaned

What is wet area cleaning?
There are many public areas in a hotel that contain wet areas. These
are floor areas that can be classified as areas that either:
 Commonly have wet surfaces

 Require water to clean them.
The types of surfaces that are usually wet
or require water to clean them include:
 Wood
 Carpet
 Marble
 Rubber
 Tiles
 Concrete
 Vinyl.
Like the process involved in assessing wet
areas to be cleaned, there are some points
to keep in mind:
 When should it be cleaned routinely?

 When is an ‘immediate clean required?
 When is the most appropriate time to
clean it to keep customer disruption to
a minimum?
 What do I need to clean it?
 How do I clean it?
Equipment
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When deciding the best equipment to clean a wet area or using a wet
cleaning method, the type of surface to be cleaned is important.
There is a great deal of equipment that can be used to clean wet areas.
These are listed below. For greater explanation please refer to the
introduction section of the manual.
 Mops
 Buckets
 Carpet shampoo machines
 Polishers
 Scrubbing machines
 Floor machines.
Cleaning products
There is a great deal of cleaning products

that can be used when cleaning wet areas or using wet cleaning
methods. These are listed in the Introduction section of the manual.
Prepare work site
Steps to prepare work area
When preparing to clean a floor using a wet method is to ensure the

floor area to be cleaned is free from any furniture or other objects.
This may involve stacking tables and

chairs to a side, or placing chairs on a
table so the floor area is clear.
Normally this type of cleaning is done at

night when there are fewer customers in
the public areas such as the lobby or
when specific outlets are closed, such as
the pool area, gymnasium and
restaurants.
Clean wet areas
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The most popular and easiest way to clean a floor is through mopping.
The steps associated with mopping are identified below.
There are other types of equipment that can be used to clean floors.
Each of these will require the operator to follow the manufacturer’s
instructions.
Mopping
Floors can become very dirty places and therefore it is important they
are cleaned correctly and thoroughly.
From dirt and dust to the hairsprays, soaps and shampoos, dirt can
easily stick around for awhile. While floors are nice to look at when
they're clean and sparkling, it doesn't take much to sully them.
Dirt and grime trapped between the tiles and marring the appearance
of the grout can make the floor unclean.
Keeping floors clean is essential not only for looking nice, but for
sanitary reasons as well.
Steps to mopping
1. Remove everything that may be on the floor such as mats, trash

cans, and small pieces of furniture
2. Sweep the floor to remove dirt, hair, dust, and other debris
3. Dissolve detergent into warm water using the manufacturer's
instructions for the correct water to detergent ratio
4. Pour the solution over the entire floor so that the solution can fill
into the grout lines
5. Allow the solution to remain on the floor for 15 to 20 minutes
6. Scrub the grout with a small medium-bristled brush
7. Rinse the floor with a mop dampened with clean water
8. Mix a second batch of detergent and water
9. Mop the entire floor with the fresh solution
10. Rinse the mop with clean water and mop a second time over the
floor to rinse it
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11. Use a squeegee to push residual moisture to one area of the floor
before absorbing it with dry towels.
Tidy work site

Considerations
At the completion of cleaning it is important to ensure the public area

is left in a clean and tidy state.
More importantly, the surfaces must be dry or safe for customers to

use. If the floor is still wet, not only does it attract more dirt by people
walking but ca n cause falls and spills.
If it absolutely essential that customers must use an area which

contains a wet surface, adequate warning signs and barriers should
be put into place.
Once the follow is dry, all equipment and furniture should be returned
to their original location and all ‘wet floor’ caution signs removed.

a work site after the completion of work
Steps
 Please place any used cloths in a suitable place for cleaning.

 Place all used newspaper pieces in the rubbish bin.
detergents, residual dirt and other waste products, and then placed
back in a suitable location for further use.
SELF-CHECK 5.2-5

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1. What are the steps in mopping?
ANSWER KEY 5.2-5
1.

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1. Remove everything that may be on the floor such as mats,
trash cans, and small pieces of furniture
2. Sweep the floor to remove dirt, hair, dust, and other debris
3. Dissolve detergent into warm water using the manufacturer's
instructions for the correct water to detergent ratio
4. Pour the solution over the entire floor so that the solution can
fill into the grout lines
5. Allow the solution to remain on the floor for 15 to 20 minutes
6. Scrub the grout with a small medium-bristled brush
7. Rinse the floor with a mop dampened with clean water
8. Mix a second batch of detergent and water
9. Mop the entire floor with the fresh solution
10. Rinse the mop with clean water and mop a second time over
the floor to rinse it
11. Use a squeegee to push residual moisture to one area of the
floor before absorbing it with dry towels.
JOB SHEET 5.2-5

Title : Assess wet areas to be cleaned
must be able to know to assess wet areas to be
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cleaned.
Equipment : carpet shampoo machines, scrubbing machines,
floor machines.

 Mops
 Buckets
 Polishers
Procedures:
 Clean wet areas
 Mopping
o Remove everything that may be on the floor such as mats, trash cans,
and small pieces of furniture.
o Sweep the floor to remove dirt, hair, dust, and other debris.
o Dissolve detergent into warm water using the manufacturer's
instructions for the correct water to detergent ratio.
o Pour the solution over the entire floor so that the solution can fill into
the grout lines.
o Allow the solution to remain on the floor for 15 to 20 minutes.
o Scrub the grout with a small medium-bristled brush.
o Rinse the floor with a mop dampened with clean water.
o Mix a second batch of detergent and water.
o Mop the entire floor with the fresh solution.
 Tidy work site
o Place all used newspaper pieces in the rubbish bin.
reach of children.
Assessment Method:
 Portfolio

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CRITERIA YES NO
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Did you…
 cleaned wet areas?
 mopped?
o removed everything that may be on the floor such?
as mats, trash cans, and small pieces of furniture
o swept the floor to remove dirt, hair, dust, and
other debris?
o dissolved detergent into warm water using the
manufacturer's instructions for the correct water
to detergent ratio?
o poured the solution over the entire floor so that
the solution can fill into the grout lines?
o allowed the solution to remain on the floor for 15
to 20 minutes?
o scrubbed the grout with a small medium-bristled
brush?
o rinsed the floor with a mop dampened with clean
water. ?
o mixed a second batch of detergent and water?
o mopped the entire floor with the fresh solution?

chemicals?
cleaning?
bin?
for further use?

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Assess areas to be pressure washed
Learning Objective:

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1. assess areas to be pressure washed
Introduction
As a room attendant, before you clean areas using pressure
machine, you have to assess it first so you will know the degree of the
soilage and the appropriate cleaning chemicals to use.
Assess area to be pressure washed
What is pressure washing?
Pressure washing has become a popular cleaning method as it is a

quick and effective method which relies on a machine to do the hard
work of dirt removal, rather than the exertion of manual labor.
With public areas closed for small periods of time, or not at all, in
many hotel outlets, cleaning methods that are quick, effective and
simple will always be a preferred option.
Equipment
Machine
There are many distributors of pressure cleaners each serving their

own purposes and have their own points of difference.
Nozzles & tips
For using pressure washer efficiently you

need to choose the correct nozzle or tip.
Most pressure cleaning machines will

come with interchangeable spray tips that
serve two purposes:
 To lower the pressure and draw the

detergent
 Deliver a high pressure rinse at the different spray angles.
Cleaning agents

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In essence a pressure cleaning machine will use a mixture of
detergent and water to clean and water only to rinse.
Each pressure cleaning machine will come with its own instructions
for use and recommended cleaning agents. Use only chemicals and
pressure washer cleaning solutions that are approved for pressure
washer use.
Whilst there will be many brands of cleaning products, there purpose

will remain the same.
Some of these include:
 Film removers – used for removing layers of dirt and grime using a
light pressure clean. This includes the cleaning of cars, paths,
roads (main driveway) and outdoor areas
 Degreasers - used for removing heavy greaser and industrial
cleaning.
Prepare work site
Steps to prepare work area
When preparing work area using pressure cleaning the main thing to
consider is what you are going to clean. This needs to be planned in
advance, with any items that could be potentially damaged, either
removed or avoided.
Care needs to be taken when pressure cleaning around windows,

flowers and garden vegetation, vents, eaves or light fixtures. They can
break or become damaged if aimed
directly at them.
If you are to clean the edges around

windows you need to check for any holes
that can allow water to come inside a
window or property. In order to prevent
this check for any holes, dents and
scratches on the frame of the window.
In addition, if you are going to clean

around any automated or sliding doors, especially at the entrance of a
building, appropriate action including closing, locking and placing
barriers to stop water getting in under the doors, should be taken.

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Prepare your equipment and again ensure they are out of range of
customers and that cleaning is to take place at an appropriate time.

Clean areas using pressure washer
Cleaning steps
Cleaning steps using a pressure washing machine include:
 Place any safety equipment on including closed shoes, waterproof

clothing and safety glasses
 Connect the machine to a water source
 Attach the nozzle or tip and ensure it is correctly attached
 Start the machine
 Test the power of the pressure washer. The best is to start spraying
few feet away from any object. Slowly bring your wand to 3-4 feet
distance from the surface you want to clean. Move your wand side-
to-side a couple of times and check if the surface is clean. If
additional cleaning is needed, move your wand gradually closer to
the surface. The reason for the gradual cleaning is because
pressure washers are extremely powerful and if you start too close
you could damage the object instead of cleaning it
 Start to clean using a side to side motion. Keep the nozzle low and
start closer to the body and then move the cleaning action further
away until you find the right blend of pressure to clean and
accuracy
 When washing walls start from the
bottom and move up. Remember to
take care when cleaning around
areas such as windows and lights
 If you are to clean windows, clean
from the side. Do not apply a direct
‘face-on’ contact. Check to ensure
that water is not leaking inside
 When cleaning the ground, start at
lower areas and work your up
 You may need to scrub areas that a
pressure cleaner cannot remove stains
 Let the cleaning solution do its work for 20 minutes. This allows for
the detergent to start dissolving the dirt, but do not let it sit too
long so that it dries out

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 When ready to rinse start at the top and work towards the bottom
until entire area is detergent free.
Tidy work site
Considerations
At the completion of cleaning it is important to ensure the public

area is left in a clean and tidy state.
More importantly, the surfaces must be dry or safe for customers

to use. If the floor is still wet, not only does it attract more dirt by
people walking but ca n cause falls and spills.
If it absolutely essential that customers must use an area which

contains a wet surface, adequate warning signs and barriers
should be put into place.
Once the follow is dry, all equipment and furniture should be

returned to their original location and all ‘wet floor’ caution signs
removed.

tidying a work site after the completion of work.
Steps
 Please ensure all pieces of equipment has been cleaned out of

all detergents, residual dirt and other waste products, then
placed back in a suitable location for further use

SELF-CHECK 5.2-6

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1. What are the steps in cleaning using pressure washer?
ANSWER KEY 5.2-6
1.

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 Place any safety equipment on including closed shoes,
waterproof clothing and safety glasses
 Test the power of the pressure washer. The best is to start
spraying few feet away from any object. Slowly bring your wand
to 3-4 feet distance from the surface you want to clean. Move
your wand side-to-side a couple of times and check if the
surface is clean. If additional cleaning is needed, move your
wand gradually closer to the surface. The reason for the gradual
cleaning is because pressure washers are extremely powerful
and if you start too close you could damage the object instead of
cleaning it
 Start to clean using a side to side motion. Keep the nozzle low
and start closer to the body and then move the cleaning action
further away until you find the right blend of pressure to clean
and accuracy
 When washing walls start from the bottom and move up.
Remember to take care when cleaning around areas such as
windows and lights
 If you are to clean windows, clean from the side. Do not apply a
direct ‘face-on’ contact. Check to ensure that water is not
leaking inside
 When cleaning the ground, start at lower areas and work your
up
 You may need to scrub areas that a pressure cleaner cannot
remove stains
 Let the cleaning solution do its work for 20 minutes. This allows
for the detergent to start dissolving the dirt, but do not let it sit
too long so that it dries out
 When ready to rinse start at the top and work towards the
bottom until entire area is detergent free.
JOB SHEET 5.2-6

Title : Assess areas to be pressure washed

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must be able to know to assess areas to be
pressure washed.
Equipment : pressure washing machine

 Nozzles and tips
 Film removers – used for removing layers of dirt and grime using a light
pressure clean. This includes the cleaning of cars, paths, roads (main
driveway) and outdoor areas
 Degreasers - used for removing heavy greaser and industrial cleaning.
Procedures:
 Place any safety equipment on including closed shoes, waterproof
clothing and safety glasses
 Test the power of the pressure washer
 Start to clean using a side to side motion
 Take care when cleaning around areas such as windows and lights
 Start at lower areas and work your up when cleaning the ground
 Scrub areas that a pressure cleaner cannot remove stains
 Keep the nozzle low and start closer to the body and then move the
cleaning action further away until you find the right blend of pressure to
clean and accuracy
 Start from the bottom and move up when washing walls
 Clean from the side if you are to clean windows
 Do not apply a direct ‘face-on’ contact.
 Check to ensure that water is not leaking inside
 Let the cleaning solution do its work for 20 minutes
Assessment Method:
 Portfolio

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CRITERIA
YES NO
Did you…
 placed any safety equipment on including closed
shoes, waterproof clothing and safety glasses?
 connected the machine to a water source?
 attached the nozzle or tip and ensure it is correctly
attached ?
 started the machine?
 tested the power of the pressure washer?
 started to clean using a side to side motion?
 took care when cleaning around areas such as
windows and lights?
 started at lower areas and work your up when
cleaning the ground?
 scrubbed areas that a pressure cleaner cannot
remove stains?
 kept the nozzle low and start closer to the body and
then move the cleaning action further away until you
find the right blend of pressure to clean and
accuracy ?
 started from the bottom and move up when washing
walls?
 cleaned from the side if you are to clean windows?
 not applied a direct ‘face-on’ contact?
 checked to ensure that water is not leaking inside?
 let the cleaning solution do its work for 20 minutes?

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Assess high level areas to be cleaned
Learning Objective:
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1. assess high level areas to be cleaned.
Introduction
As a room attendant, before you clean high level areas, you
Assess high level areas to be cleaned
Types of high level cleaning
As the title suggest high level cleaning is cleaning of items which are
‘at a high level’ above the ground. High level cleaning is more difficult
that other types of cleaning identified to date and in most cases
requires the use of specialized staff to perform these cleaning duties.
Types of high level cleaning include areas such as:
 High level lights and chandeliers

 High ceilings and ceiling beams
 High exhaust extraction fans in kitchens
 Cleaning external windows on high rise
hotels
 Skylights
 Sculptures
 Foyer glass
 Signs and banners.

chemicals
Equipment
As stated above, depending on the height of the item to be cleaned, it

can be done by hotel staff or it may require the expertise of a
professional.
If the job is to be performed by a staff member, common equipment

includes:
 Ladders
 Safety ropes
 Extension poles
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 High pressure cleaning equipment
 Cranes – this normally requires specialized staff to operate.
All of these items have been discussed in detail in previous sections.

Prepare work site
Depending on the area to clean, safety is the key. The most important
aspect is ensuring that equipment used to raise you to a certain
height is safe, grounded and placed on a secure and level ground.
You need to prepare any equipment and cleaning materials in a

manner that allows for each access when you are ‘at height’
This may require the use of a cleaning tool belt containing adequate
cloths and cleaning agents.
You may also need to rope off the area so that customers and staff do
not wander into the space and either come in contact with ladders or
have items fall on them.
It is also wise to have another person with

you to:
 Support the ladder

 Pass items up and down
 Pass comment
 Direct passers-by.
When cleaning at height, it is natural that

any dirty items will fall down. Think
about the furniture directly under where cleaning will take place and
make necessary arrangements including:
 Removing the item

 Covering the item with sheets or other protective materials.

Clean high level areas

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Considerations
Depending on the type of cleaning, please proceed as explained in

previous sections.
For further comment, techniques and steps involved in cleaning,

please refer to the appropriate type of cleaning identified in the
manual.
Tidy work site
Considerations
At the completion of cleaning it is important to ensure the public area

is left in a clean and tidy state.
You may be required to:
 Remove to coverings you have placed on furniture

 Conduct a vacuum, sweep or mop of the area
 Ensure the floor is dry
 Once the follow is dry, all equipment and furniture should be
returned to their original location and all ‘wet floor’ caution signs
removed.

Steps
detergents, residual dirt and other waste products, then placed
back in a suitable location for further use


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SELF-CHECK 5.2-7
1. What are the types of high level cleaning?

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ANSWER KEY 5.2-7
1.
 High level lights and chandeliers

 High ceilings and ceiling beams

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 High exhaust extraction fans in kitchens
 Cleaning external windows on high rise hotels
 Skylights
 Sculptures
 Foyer glass
 Signs and banners.
JOB SHEET 5.2-7

Title : Assess high level areas to be cleaned
must be able to know to assess high level areas to
be cleaned.

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Equipment : Cranes, High pressure cleaning equipment

 Ladders
 Safety ropes
 Extension poles
Procedures:
3. Apply safety measures by ensuring that equipment used to raise you to a
certain height is safe.
4. Require an assistant to do the tasks such as:
 Support the ladder
 Pass items up and down
 Pass comment
 Direct passers-by
5. Remove the item
6. Covering the item with sheets or other protective materials
7. Clean high level areas
8. Tidy work site
9. Remove to coverings you have placed on furniture
10. Conduct a vacuum, sweep or mop of the area
11. Ensure the floor is dry
12. Clean, check and store equipment and chemicals
13. Ensure all pieces of equipment has been cleaned out of all detergents,
14. Place all chemicals and other substances used in a storage area out of
reach of children.
Assessment Method:
 Portfolio

CRITERIA
YES NO
Did you…
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 applied safety measures by ensuring that equipment
used to raise you to a certain height is safe?
 required an assistant to do tasks such as:

o supported the ladder?
o passed items up and down?
o passed comment?
o directed passers-by?
 removed the item?

 covered the item with sheets or other protective
materials?
 clean high level areas?
 removed coverings you have placed on furniture?
 conducted a vacuum, swept or mopped of the area?
 ensured the floor is dry?

chemicals?
 ensured all pieces of equipment has been cleaned out

of all detergents, residual dirt and other waste
products, then placed back in a suitable location for
further use?
 placed all chemicals and other substances used in a

storage area out of reach of children?

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Learning Outcome 3
Clean wet and dry areas
Contents:
1. Cleaning the carpeted stairs
2. Cleaning the wooden stairs
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3. Cleaning the storage room
4. Cleaning the pool
5. Cleaning the laundry room
1. Wet and dry areas cleaned in accordance with establishment
standard operating procedure.
2. Cleaning agents or chemicals are selected and applied for specific
areas in accordance with manufacturer’s recommendations, safety
procedures and establishment policies and procedures.
3. Work area is barricaded or warning signs are placed, as
appropriate, to reduce risk to colleagues and customers
4. Equipment are used safely in accordance with manufacturer’s
recommendations
5. Garbage and used chemicals are disposed off in accordance with
hygiene, safety and environmental legislation requirements
Assessment Methods:
 Portfolio
Learning Outcome 3
Clean wet and dry areas

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on Cleaning the carpeted stairs SHEET 5.3-1, the trainee is
5.3-1

3. Perform JOB SHEET 5.3-1 Evaluate your own work using the
PERFORMANCE CRITERIA
CHECKLIST 5.3-1

next activities

on Cleaning the wooden stairs SHEET 5.3-2, the trainee is
5.3-2

CHECK ANSWER KEY 5.3-2
CHECKLIST 5.3-2

next activities

on Cleaning the storage room SHEET 5.3-3, the trainee is
5.3-3

CHECK ANSWER KEY 5.3-3
CHECKLIST 5.3-3

next activities

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10. Read INFORMATION SHEET 5.3- Read and understand the
4 on Cleaning the pool INFORMATION SHEET 5.3-4
Compare answer using the ANSWER

11. Answer SELF-CHECK 5.3-4
KEY 5.3-4
CHECKLIST 5.3-4

next activities
13. Read INFORMATION SHEET 5.3- Read and understand the

5 on Cleaning laundry room INFORMATION SHEET 5.3-5
14. Answer SELF-CHECK 5.3-5 Compare answer using the ANSWER

KEY 5.3-5
CHECKLIST 5.3-5

next activities

Cleaning the carpeted stairs
Learning Objective:
1. follow the procedures in vacuuming carpeted stairs
2. observe safety in vacuuming carpeted stairs.
Introduction

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As a room attendant, before you clean carpeted stairs, you have to
wear PPE and follow the procedures in doing so.
Procedures:
1. Locate an electrical outlet close to the

stairwell, preferably somewhere at the top. It's
okay to use an extension cord if your
vacuum's cord won't reach from the outlet,
but make sure the extension cord is heavy-
duty extension and the outlet is grounded.
2. Attach the smallest nozzle to the canister
hose. This attachment is usually straight with
an angled tip to easily get into corners and
crevices. Your vacuum may also have come
with a special attachment specially for
cleaning stairs. If so, attach that now. If not,
you may be able to purchase it as a add-on
attachment. Check with your vacuum
cleaners manufacturer to see what stores may
carry it.
3. Begin at the top stair and clean the corners

and edges. Wedge the nozzle into the corners
and drag from the back edge of the corner to
the front of the stair. Then, start in the corner
and clean from corner to corner against the
back edge of the stair.
4. Work your way down the stairs. When you get

to the bottom of the stairs, remove the small
nozzle and replace it with the regular beater-brush attachment.
5. Vacuum your way back up the stairs, first running the wide
attachment across the width and length of each stair. Then turn
the attachment so it is facing outward and vacuum the vertical
panel between each stair. Continue this process until you are back
at the top of the stairs.
6. Bring your upright vacuum cleaner to the top of the stairs and plug
it in. If your machine has an adjustable setting, change it to "rug"
and adjust for the carpet pile.
7. Attach the hose attachment (if the vacuum has one) and put the
base of the vacuum on the second stair from the top. As you
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vacuum you will continue to place the upright on the stair directly
beneath the one you are cleaning. It helps to keep both you and the
vacuum more easily balanced.
8. Use the hose attachment and its smallest nozzle to vacuum the
stairs as you would with a canister vacuum. If your machine
doesn't have a hose attachment, then you
will need to use the base to clean the stairs.
9. Place the base in the corner of the stair with
the base facing away from you while you are
standing on the stair below the one you're
cleaning. Drag the base directly toward you,
from the back of the stair to the front.
Repeat this all along the length of each stair,
making your way down to the bottom of the
staircase.

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SELF-CHECK 5.3-1
1. How do you vacuum carpeted stairs?

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ANSWER KEY 5.3-1
1. Vacuumed corners and edges of the stairs

2. Operate properly the vacuum cleaner (Follow the operation of
vacuum cleaner)
3. Use the appropriate nozzle of vacuum cleaner to clean the stairs
4. Observe safety and precautions in cleaning carpeted stairs.

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JOB SHEET 5.3-1
Title: Procedure in cleaning the carpeted stairs

must be able to follow the procedures in cleaning
the carpeted stairs and observe safety in
performing the task.
Supplies and Materials: lint clothes

Equipment: vacuum cleaner
Procedure:
1. Vacuumed corners and edges of the stairs
2. Operate properly the vacuum cleaner (Follow the operation of vacuum
cleaner)
3. Use the appropriate nozzle of vacuum cleaner to clean the stairs
4. Observe safety and precautions in cleaning carpeted stairs.
Assessment Method:
 Portfolio

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Trainee’s Name: _________________________ Date: _______________________

CRITERIA YES NO
Did you...
1. properly operated the vacuum cleaner?
2. appropriately used nozzle of vacuum cleaner?
3. observed safety and precautions in cleaning carpeted

stairs?
4. properly vacuumed corners and edges of the stairs?
Trainer’s Name: _________________________ Date: _______________________

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Cleaning the wooden stairs
1. follow the procedures in cleaning the wooden stairs
2. observe safety in cleaning wooden stairs.
Introduction
As a room attendant, before you clean the wooden stairs, you have
wear your PPE and follow the procedures in doing so.
Procedures:
1. Start at the top of the stairs. You will be

working your way down from the top step.
2. Sweep off the steps with a

broom.
3. Determine the type of sealant that is

on the wood stairs

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4. Wipe this solution on the wood
with a terry cloth or a micro-fiber
covered mop.
5. Wipe it with cloth to make it shine.

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SELF-CHECK 5.3-2
1. What is the correct procedure in cleaning wooden stairs?

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ANSWER KEY 5.3-2
1. Sweep the stairs before applying wood sealant

2. Apply Wood solution
3. Wipe the wood with terry cloth
4. Observe safety and precautions in cleaning wooden stairs

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TASK SHEET 5.3-2
Title : Cleaning the wooden stairs

the wooden stairs and observe safety in performing
the task.
Supplies and Materials: Broom, vacuum or duster, cleaning solution that is

suggested for your wood's finish, micro-fiber
covered mop or terry cloth
Equipment: cleaning trolley
Procedures:
1. Sweep the stairs before applying wood sealant
2. Apply Wood solution
3. Wipe the wood with terry cloth
4. Observe safety and precautions in cleaning wooden stairs
Assessment Method:
 Portfolio

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CRITERIA YES NO
Did you...
1. swept off the stairs before applying wood sealant?
2. correctly applied wood solution?
3. evenly shined the stairs?
4. observed safety and precautions in cleaning wooden

stairs?

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Cleaning the storage room
1. follow the procedures in cleaning the storage room

2. observe safety in cleaning the storage room
Introduction
As a room attendant, before you clean the storage room, you have
Procedures:
1. Remove all your equipment from your storage
area. If you are stacking it nearby----makes sure
it is out of the way of any potential dust from
sweeping or draining water from mopping.
2. Clean inside and outside of the cabinets, make sure that the
chemicals are tightly closed, wiped with damp cloth, and arrange
the bottles of chemicals accordingly.
3. Use a broom to clean out the corners near the ceiling and any
cobwebs attached to the upper parts of shelves or doors. Use a
clean rag to dust shelves, starting with the highest shelf and
working your way down. Sweep the floor, and use a dust pan to
move the debris to a garbage bag.
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4. Fill a bucket with water and add one-quarter cup of bleach for
every gallon of water that you use. Dip a rag in the bucket and
wipe the shelves and walls down. Then mop the floor. Let the entire
storage area dry.
5. Return the equipment inside the storage room.
6. Observe safety in cleaning storage room.

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SELF-CHECK 5.3-3
1. What is the first step in cleaning the storage room?
2. What particular solution is use to mop floors and walls?

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ANSWER KEY 5.3-3
1. Remove all your equipment from your storage area.

2. Add one-quarter cup of bleach for every gallon of water

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JOB SHEET 5.3-3
Title: Cleaning the storage room
must be able to follow the procedure in cleaning
the storage room and observe safety.
Supplies and Materials

 Broom
 Dust pan
 Garbage bag
 Mop
 Bucket
 Rubber gloves
 Bleach
 Clean rags
Equipment : vacuum cleaner
Procedures:
1. Remove all your equipment from your storage area
2. Clean inside and outside of the cabinets
3. Clean the corners near the ceiling, remove cobwebs attached to the upper
part of shelves or door.
4. Wipe the shelves beginning at the upper part
5. Arrange the chemicals according to use, check the bottles if they are
tightly closed.
6. Sweep or mop the floor. Vacuum Floor if necessary
7. Return the equipment inside
8. Observe safety.
Assessment Method:
 Portfolio

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CRITERIA YES NO
Did you...
1. freed from cobwebs the ceiling and walls?
2. cleaned well the cabinets and no spills of chemicals?
3. properly arranged the chemicals in the cabinets?
4. emptied and relined the waste basket?
5. damped mop/vacuumed the floor?
6. observed safety in performing the task?

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Cleaning the pool
Learning Objective:
1. follow the procedures in cleaning the pool.
Introduction
As a room attendant, before you clean the pool, you have wear your
PPE and follow the procedures in doing so.
Pool cleaning procedures depend on several factors: how the pool is

designed, what tools are being used and how dirty the pool is. To prevent
having to consult a professional, it is best to try and clean your pool on a
weekly basis. Make a habit of checking your water chemistry, as well as
your motors at the same time.
Pool Cover Debris
1. Brush the leaves off the swimming pool cover to reduce the debris
that gets into the pool. Sweeping away any matter on the
surrounding deck, as well as placing all your waste into a plastic
bag, will cut down on the time it takes to clean the actual pool.
Skimming
2. Get leaves off the top of the swimming pool and any other floating
matter. You may use your hands to do this or a leaf swimmer,
which is useful for large debris. As with cleaning the cover, it is a
preventative measure that reduces the amount of debris found on
the pool floor.
Brushing Walls
3. This step deals with matter such as oils and scum on the walls. It
is important to do this weekly so that your pool doesn't have build
up, which is hard to remove. Use a stiff brush for concrete or softer
one for vinyl. Be careful not to ruin your grout if you have tiles.
Chemicals and pumice stone may be used in difficult spots. Areas
like the steps and the water line may need particular attention. The
steps tend to be forgotten and hard to reach, and the water line is
usually where oils and other matter settle. Start on the shallow end
going towards the deep end, and try to move debris toward the
filter. Brush the tile or concrete and wait for a couple of hours to a
day to let the debris settle before vacuuming.

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Skimmer Basket
4. Before you vacuum, make sure you clean the lint and hair off the
skimmer basket. This will make the pool's circulatory system more
efficient. Check all the other strainer baskets like the pump and
the heaters.
Vacuuming
5. There are a variety of vacuums on the market for pool cleaning, but
generally vacuuming goes from one end of the pool to the other in
overlapping lines. Move the vacuum slowly, particularly in a dirty
pool, so that you don't disturb the dust at the bottom. The vacuum
filter may need to be cleaned out after each session.

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SELF-CHECK 5.3-4
1. What are the steps in cleaning the pool?

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ANSWER KEY 5.3-4
1. Pool Cover Debris

2. Skimming
3. Brushing Walls
4. Skimmer basket
5. Vacuuming

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JOB SHEET 5.3-4
Title: Cleaning the pool
Performance Objective:Given the required materials and equipment, you

the pool and observe safety in performing the task.
 Brush
 Garbage bag
 Rubber gloves
Equipment: hydro vacuum
Procedures:
1. Sweep the surrounding deck
2. Place waste into a plastic bag
3. Get leaves off the top of the swimming pool and any other floating matter
4. Brush the walls of the pool
5. clean the lint and hair off the skimmer basket
6. Vacuum the pool with hydrovac
7. Observe safety in cleaning the pool.
Assessment Method:
 Direct observation/practical demonstration
 Portfolio

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CRITERIA YES NO
Did you...
1. swept the surrounding deck?
2. put wastes into a plastic bag?
3. collected leaves and other floating matters?
4. cleaned the walls and floors?
5. cleaned the lint and hair off the skimmer basket?
6. vacuumed the pool with hydrovac cleaner?
7. observed safety in cleaning the pool?
Comments/ Suggestions:

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Cleaning the laundry room
Learning Objective:
1. follow the procedure in cleaning laundry room.
Introduction
As a room attendant, before you clean the laundry room, you have
Procedures:
1. Catch up the laundry. Get all the clean clothes put away. Wash
dirty clothes that are in the laundry room and put those away, too.
After that, if the laundry room itself is your target, bring in only
one load at a time from other rooms.
2. If you store cleaning supplies in the laundry

room, dispose safely of any hopelessly
outdated stuff, especially if you don't use it
anymore or the container appears to be in
danger of spilling its contents. If you need to
dispose of household chemicals, contact your
municipality about proper disposal.
3. Organize what remains. Place it in shelves,
cabinets, or bins so that the items you use most
are close at hand. If possible, clear the tops of the washer and
dryer and any work surfaces.
4. Dust the walls and cabinets. Lint buildup in a laundry room can
make for a lot of dust on the walls. A long-handled duster or dust
mop will make this a quicker job.
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5. Wipe off the outsides of your washer and dryer. Use a mild,
diluted spray cleaner and a rag.
6. Clean any counter tops and wipe out the laundry sink. Laundry
sinks often end up getting the messy jobs, like cleaning paint
brushes or muddy shoes, so yours might not ever gleam. Just
clean the worst of it and move on.
7. Clean out your dryer vent about once a year. While it's not a
visible mess, it does pose a fire hazard and reduce the efficiency of
your dryer. A clogged vent can also contribute to dust in your home.
8. Sweep and mop the floor, and shake or hose out any scatter rugs
or mats.
9. If you have hard water, try running a wash load with vinegar in it
periodically. The acid will help to dissolve the minerals. You can
even add it to the rinse cycle with your clothes, and no, your
clothes will not reek of vinegar when they are dry.

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SELF-CHECK 5.3-5
1. State the steps in cleaning the laundry area.

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ANSWER KEY 5.3-5
1. Catch up the laundry.

2. If you store cleaning supplies in the laundry room, dispose safely of
any hopelessly outdated stuff
3. Organize what remains.
4. Dust the walls and cabinets.
5. Wipe off the outsides of your washer and dryer.
6. Clean any counter tops and wipe out the laundry sink.
7. Clean out your dryer vent about once a year.
8. Sweep and mop the floor
9. If you have hard water

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JOB SHEET 5.3-5
Title: Cleaning the laundry room

the laundry and observe safety in performing the
task.
1. Soft broom
2. Hard broom
3. Dust pan
4. Lint cloth
5. Rags
Equipment: Vacuum cleaner
Procedures:
1. Prepare the tools, materials and equipment in cleaning
2. Enter to the laundry room
3. Catch up the laundry – load one at a time the laundry in the washing
machine, put all away from the laundry room
4. Remove chemical containers that empty, arrange in the cabinet those
remains.
5. Dust top of the washers/dyers
6. Dust the walls and cabinets
7. Wipe off the outsides of your washer and dryer
8. Clean out your dryer vent about once a year.
9. Sweep and mop the floor
Assessment Method:
 Portfolio

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CRITERIA YES NO
Did you...
1. properly prepared the tools, materials and equipment

in cleaning?
2. put away laundered clothes from the laundry room?
3. arranged properly the chemicals in the cabinets?
4. dusted/wiped the walls, cabinets, washers and dyers?
5. cleaned out dryer vent?
6. swept and dammed mop the floor?

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Learning Outcome 4
Maintain and store cleaning equipment, tools, materials and
chemicals
Contents:
1. Cleaning the vacuum cleaner
2. Cleaning the floor polisher
3. Cleaning the tools and materials
4. Routine maintenance and preventive maintenance program
1. Equipment are cleaned after use in accordance with enterprise
requirements and manufacturer’s instructions.
2. Routine maintenance is carried out or arranged in accordance with
enterprise procedures
3. Defects are identified and reported in accordance with
establishment procedures
4. Equipment are stored in the designated area and in a condition
ready for re-use.
5. Chemicals are stored in accordance with health and safety
requirements
Assessment Methods:
 Direct observation/Practical Demonstration
 Portfolio

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Learning Outcome 4
Maintain and store cleaning equipment, tools, materials and
chemicals

1 on Cleaning the vacuum cleaner SHEET 5.4-1, the trainee is
5.4-1
2. Answer SELF- CHECK 5.4-1 Compare your answers using the
SELF –CHECK ANSWER KEY5.4-1.
3. Perform TASK SHEET 5.4-1 Evaluate your own work using the
CHECKLIST 5.4-1

activities
4. Read INFORMATION SHEET After reading the INFORMATION

5.4-2 on Cleaning the floor SHEET 5.4-2, the trainee is
polisher encourage to answer SELF-CHECK
5.4-2
5. Answer SELF-CHECK 5.4-2 Compare your answers using the

SELF –CHECK ANSWER KEY5.4-2.
CHECKLIST 5.4-2

activities

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3 on Cleaning the tools and SHEET 5.4-3, the trainee is
materials encourage to answer SELF-CHECK
5.4-3

SELF –CHECK ANSWER KEY 5.4-3.
CHECKLIST 5.4-3

activities

4 on Routine maintenance and SHEET 5.4-4, the trainee is
preventive maintenance program encourage to answer SELF-CHECK
5.4-4

SELF –CHECK ANSWER KEY 5.4-4.
CHECKLIST 5.4-4

activities

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Cleaning the vacuum cleaner
1. follow the procedures in dismantling the vacuum cleaner
2. follow the procedures in cleaning the vacuum cleaner
3. observe safety in cleaning the vacuum cleaner.
Introduction
As a room attendant, before you clean the vacuum cleaner, you
have wear your PPE and follow the procedures in doing so.
A. Dismantling the Vacuum Cleaner After Using

1. Switch off the machine
2. Unplug the machine

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3. Disassemble the parts
a. Dispose garbage or water in the tank.
Wipe the tank with damp cloth, hand wash the filter bag with water
and detergent, and then hang it dry.

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How to Clean Nozzles
Over time, calcium, lime and hard water
buildup on the nozzle of a water hose can decrease
its performance. Cleaning a water hose nozzle is an
easy process that can ensure its most efficient use.
Cleaning nozzles can be done safely to ensure there
is no risk to the environment---or to your own health.
1. Fill the bucket with an equal solution of
vinegar and hot water. Heat the water for
five to 10 minutes on the stove. Ensure the
water is not boiling.
2. Unscrew the nozzles from the water hose. Loosen the nozzle from
the hose gently to prevent cracking and bending of the nozzle and
the washer that holds the nozzle in place.
3. Soak the nozzle in the mixture of vinegar and water for 10 minutes.
Soaking the nozzle loosens caked-on hard water and calcium
buildup from inside the nozzle.

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4. Remove the nozzle from the bucket. Wipe
away any excess vinegar and water from the
surface of the nozzle.
5. Dry the nozzle with a washcloth or place it

in the sun so that it can dry for five to 10
minutes. Drying the nozzle allows for easy
attachment when you re-attach the nozzle to
the water hose.
6. Re-attach the nozzle carefully to avoid

bending and cracking the nozzle. Firmly
tighten the nozzle to prevent leaks when
using the water hose.
SELF-CHECK 5.4-1
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1. How do you dismantle/assemble vacuum cleaner?

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ANSWER KEY 5.4-1
1. Follow manufacturer’s manual.

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JOB SHEET 5.4-1
Title: Cleaning the vacuum cleaner

must be able to follow the procedures in
dismantling, re-assembling and cleaning the
vacuum cleaner and observe safety in performing
the task.

 Rubber gloves
 Damp cloth
 Detergent soap
Equipment: Wet and dry vacuum cleaner
Procedure:
1. Switch off the machine
3. Disassemble the parts
4. Dispose garbage or water in the tank.
5. Clean the nozzle (Follow the procedure in cleaning the nozzles)
a. Fill the bucket with an equal solution of vinegar and hot (not boiling)
water
b. Unscrew the nozzles from the water hose
c. Soak the nozzle in the mixture of vinegar and water for 10 minutes
d. Remove the nozzle from the bucket
e. the nozzle with a washcloth or place it in the sun so that it can dry for
5 to 10 minutes
f. Re-attach the nozzle carefully to avoid bending and cracking the
nozzle
6. Assemble the vacuum cleaner then return to storage room.
7. Observe proper safety in cleaning the machine (Vacuum Cleaner)
Assessment Method:

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 Portfolio

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CRITERIA YES NO
Did you...
1. switched off the machine?
2. unplugged the machine?
3. properly disassembled the machine parts?
4. properly disposed garbage or water in the tank are?
5. cleaned and dried nozzle (follow the procedure in

cleaning the nozzles)?
a. filled the bucket with an equal solution of vinegar and hot

(not boiling) water?
b. unscrewed the nozzles from the water hose?
c. soaked the nozzle in the mixture of vinegar and water for 10
minutes?
d. removed the nozzle from the bucket the nozzle with a
washcloth or place it in the sun so that it can dry for 5 to
10 minutes?
e. re-attached the nozzle carefully to avoid bending and
cracking the nozzle?
6. assembled the vacuum cleaner then returned to storage
room?
7. observed safety in maintaining the vacuum cleaner?

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Cleaning the electric floor polisher
1. follow the procedures in dismantling the floor polisher
2. follow the procedures in cleaning the floor polisher
3. observe safety in cleaning floor polisher.
Introduction
As a room attendant, before you clean the electric floor polisher,

you have wear your PPE and follow the procedures in doing so.
Disassemble the floor polisher machine
2. Tilt the machine backward until

handle rests on the floor. Twist Brush counter clockwise direction
until brush bracket openings are in line with brush adaptor lugs.
Then pull in outside direction the brush.

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How to Clean a Floor Polisher Machine
Keeping a clean work site starts before the cleaning crew enters the
building. By keeping the floor polisher clean, worn parts will present
themselves before they break down, causing lost time on a job. Elegant
Cleaning Services, of Nutley, N.J., offers steps to keep a two-speed floor
polisher clean.
Procedures:
1. Mix some all-purpose cleaner as per the

manufacturer's specifications. After dipping a rag
into the mixture, tightly wring it out. (You can use
detergent soap)
2. Wipe down the handles, pipe and base of the

machine. Dry and buff with additional rags.
3. Mix some floor stripper as per the manufacturer's specifications.

Dip a rag into the mixture and tightly wring it out.
4. Wrap the unplugged electrical wire with the rag

dipped in the floor stripper. Pull the wire through to
remove any sticky floor finish that is building up on
the wire.

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5. Wipe down the bottom portion of the
machine and the bumper with the floor
stripper rag; this section also builds up a
sticky residue from floor finish.
The floor machine's wheels collect debris as the

machine spins the polishing pad.
Brush the sides of the wheels as debris tends

to build up from the spinning machine. Once the
heavy dirt is removed, wipe down with a damp cloth.
6. Use the steel wool to scrub any stubborn spots, such as rust, on the
metal housing.
7. Clean of brush. Never store polisher with the brush attached. The
weight of the machine will deform the bristles and destroy its
ability to properly scrub or polish and will also cause machine to
“wobble” when operated. Brush must be stored lying down.
8. To clean brush, rinse it with warm water. Hardened wax deposits
can be removed by dipping the bristle into wax solvent as Naphtha,
brush the brush while wet.. Allow brush to dry resting on the
wooden backing.

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9. Store the machine in the storage room.

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SELF-CHECK 5.4-2
1. How do you dismantle/assemble floor polisher?

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ANSWER KEY 5.4-2
1. Follow manufacturer’s manual.

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JOB SHEET 5.4-2
Title: Cleaning the floor polisher

must be able to follow the procedures in
dismantling, cleaning the floor polisher and
observe safety in performing the task.

 Rubber gloves
 Damp cloth
 Detergent soap
Equipment: Electric Floor Polisher
Procedures:
2. Tilt the machine backward until handle rests on the floor.
3. Twist Brush counter clockwise direction until brush bracket openings are
in line with brush adaptor lugs.
4. Then pull in outside direction the brush.
5. Clean a Floor Polisher Machine (Follow the procedure in cleaning the
machine)
a) Mix some all-purpose cleaner as per the manufacturer's specifications.
After dipping a rag into the mixture, tightly wring it out. (You can use
detergent soap)
b) Wipe down the handles, pipe and base of the machine. Dry and buff
with additional rags.
c) Wrap the unplugged electrical wire with the rag dipped in the mixture,
pull the wire through to remove any sticky floor finish that is building
up on the wire.
d) Wipe down the bottom portion of the machine and the bumper with
rags dipped in the water with soap.
e) Brush the sides of the wheels as debris tends to build up from the
spinning machine.
f) Clean brush, rinse it with warm water.
6. Store the machine in the storage room.
7. Observe proper safety in cleaning the machine
Assessment Method:

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 Portfolio

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CRITERIA YES NO
Did you...
1. unplugged the machine before dismantled the

machine?
2. followed the procedure in dismantling the machine?
3. followed the procedure in cleaning the machine?

 Electric cord are clean
 Body of the machine was wiped and dried clean
 Brush is washed and dried clean
4. stored the machine in the storage room?
5. observed safety in maintaining the electric floor

polisher?

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Cleaning the tools and materials
1. wash and hang dry the cleaning supplies and materials.
2. return them properly in the storage room.
Introduction
As a room attendant, before you clean the tools and materials, you
have wear your PPE and follow the procedures in doing so.
How to Clean Cleaning Tools

Worn-out cleaning tools, including sponges, mops,
squeegees, and such, are a waste of time. They make you
work harder to get the job done. Dirty cleaning tools are
worse, because they’re downright counterproductive,
smearing grime and germs all over the things you’re trying
to clean.
Procedure:
1. Pinch cleaning tools when they look chewed-up
and tired.
2. Regularly launder cleaning rags in your washing machine, or hand

wash, using detergent, hot water, and 1/2 cup of white vinegar or a
scoop of oxygen-boosting additive, such as OxiClean, to freshen
their scent.

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3. Wash cellulose sponges, scouring pads, brushes, etc -- those
sometimes nasty repositories of germs and offending odors.
4. Hang them to dry.

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SELF-CHECK 5.4-3
1. How will you clean tools and materials in cleaning?

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ANSWER KEY 5.4-3
1. Regularly launder cleaning rags in your washing machine, or hand

wash, using detergent, hot water, and 1/2 cup of white vinegar or a
scoop of oxygen-boosting additive, such as Oxi Clean, to freshen
their scent.
2. Wash cellulose sponges, scouring pads, brushes, etc.
3. Hang them to dry.

4. Store it properly

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JOB SHEET 5.4-3
Title: Cleaning the tools and materials

follow the procedures in cleaning the tools and
materials.
 Rubber gloves
 Detergent soap
 Basin
Equipment:
Procedures:
1. Pinch cleaning tools
2. Hand-wash the cleaning tools and materials with detergent with oxyclean
if available.
3. Rinse them well with clean water
4. Sanitize them if necessary
5. Hang them to dry
Assessment Method:
 Portfolio

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CRITERIA YES NO
Did you...
1. properly washed and wiped clean cleaning tools and

materials?
2. hanged the tools and materials to dry?
3. returned them to storage room if dried?

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Routine maintenance and preventive maintenance program
Learning Objective:
1. practice routine maintenance in your daily task.
Introduction
As a room attendant, you have to practice routine maintenance in
your daily task.
Routine Maintenance
A. Cleaning Schedule on Lobby, Conference Room and Guest Rooms
with Carpeted Floors, Paneled Walls, Wood Furniture
Once each day:
1. Empty wastebasket
2. Empty and wash ashtrays and smoking stands.
3. Spot-clean doors, walls, partition glass
4. Wash desk glass
5. Dust furniture, edges, window sills, pictures
6. Repair scratches on furniture
7. Vacuum carpet and remove spots
Once each week:
1. Wash interior glass
2. Vacuum registers, ventilators, Venetian blinds
Once each 3 months:
1. Wash and polish furniture
2. vacuum drapes
Once each year
1. Wash walls and ceiling
2. Wash light fixtures
As required:

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1. Machine-shampoo carpet
B. Cleaning Schedule on Men’s and women’s restrooms/washrooms
As required when occupied:
1. Replenish soap, towel and tissue dispensers
2. Clean/wash basins
3. Clean up moisture tracked in during increment weather
4. Clean up after accidental ink, soft drink or other spillage
5. Other janitorial functions.
Once each day:
1. Empty wastebaskets
2. Clean and sanitize toilet bowls
3. Clean urinals and sanitize
4. Clean plumbing supply lines, drainpipes
5. Clean mirrors
6. Clean supply closet
7. Empty napkin disposal receptacles
Preventive Maintenance
Maintenance is an excellent means of improving the performance and
condition of equipment and facilities. An effective maintenance program
identifies problems long before any equipment or facility breakdowns or
deteriorates. A good maintenance system presents the early discovery of
problems, thus providing plenty of lead time for effective maintenance
planning.
Preventive maintenance is defined as program maintenance which

are performed in order to prevent failures from occurring or to find failures
before they develop to a breakdown.
The said system is related to overhauling, repairs, replacements on

fixed cycles, and schedules based on actual experience and statistics. It
means to reduce number and frequency of repairs on crisis situation by
organizing and planning the following:
- inspections
- routine jobs
- periodic adjustments

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- replacement in advance of critical parts
- condition monitoring
- lubricant analysis
- vibration analysis
This maintenance includes:
- Routine activities such as lubrication, visual inspection, tightening

bolts, adjustments of clearances and cleaning.
- Shutting down of equipment for the purpose of gaining parts, such
as filters, mechanical seals, bearing, isolating valves and other
parts.
- General overhaul of the equipment and general cleaning of the
physical facilities.
- Regular inventory of spare parts and tools to assure their
availability as needed.
- Coordination with operations as to availability of the equipment
and the facilities when required.

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SELF-CHECK 5.4-4
FILLING UP THE CHART:

Direction: Put check in the column if the need arises like once a day,
once a week, once every 3 months, once each year, or as required.
Once Once Once Once As

Routine Maintenance each day each each 3 each required
week months year
1. Empty wastebaskets
2. Wash walls and

ceiling
3. Dust furniture,
edges, window sills,
pictures
4. Wash interior glass
5. Empty napkin
disposal receptacles
6. Machine-shampoo
carpet
7. Clean and sanitize

toilet bowls
8. Clean up after
accidental ink, soft
drink or other
spillage
9. vacuum drapes
10. Clean mirrors

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ANSWER KEY 5.4-4
FILLING UP THE CHART:

Direction: Put check in the column if the need arises like once a day,
once a week, once every 3 months, once each year, or as required.
Once Once Once Once As
Routine Maintenance each day each each 3 each required
week months year
1. Empty wastebaskets √
2. Wash walls and √

ceiling
3. Dust furniture, √
edges, window sills,
pictures
4. Wash interior glass √
5. Empty napkin √
disposal receptacles
6. Machine-shampoo √
carpet
7. Clean and sanitize √

toilet bowls
8. Clean up after √
accidental ink, soft
drink or other
spillage
9. vacuum drapes √
10. Clean mirrors √

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REFERENCE
ASEAN TOOLBOX IN HOUSEKEEPING NC II

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Core 5. Clean Public Areas, Facilities and Equipment

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COMPETENCY-BASED LEARNING MATERIAL

Qualification Title : HOUSEKEEPING NC II

Unit of Competency :CLEAN PUBLIC AREAS, FACILITIES AND

Module Title :CLEANING PUBLIC AREAS, FACILITIES AND

Technical Education and Skills Development Authority

Welcome to the module in “Cleaning public areas, facilities and

Date Developed: Document No.

Date Developed: Document No.

Date Developed: Document No.

HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL .............. 2

LIST OF COMPETENCIES ............................................................................ 4

TABLE OF CONTENTS ................................................................................. 5

MODULE CONTENT ...................................................................................11

LEARNING OUTCOME SUMMARY ............................................................. 12

LEARNING EXPERIENCES .........................................................................14

SELF-CHECK 5.1-1 ................................................................................... 17

ANSWER KEY 5.1-1 ................................................................................... 18

INFORMATION SHEET 5.1-2 ..................................................................... 19

SELF-CHECK 5.1-1 ................................................................................... 24

ANSWER KEY 5.1-2 ................................................................................... 25

OPERATION SHEET 5.1-1 ..........................................................................26

PROCEDURAL CRITERIA CHECKLIST 5.1-1 .............................................. 27

INFORMATION SHEET 5.1-3 ..................................................................... 28

SELF-CHECK 5.1-2 ................................................................................... 30

ANSWER KEY 5.1-2 ................................................................................... 31

OPERATION SHEET 5.1-2 ..........................................................................32

PROCEDURAL CRITERIA CHECKLIST 5.1-2 .............................................. 33

INFORMATION SHEET 5.1-4 ..................................................................... 33

SELF-CHECK 5.1-4 ................................................................................... 36

INFORMATION SHEET 5.1-5 ..................................................................... 38

SELF-CHECK 5.1-5 ................................................................................... 43

ANSWER KEY 5.1-5 ................................................................................... 45

INFORMATION SHEET 5.1-6 ..................................................................... 46

SELF-CHECK 5.1-6 ................................................................................... 52

ANSWER KEY 5.1-6 ................................................................................... 53

INFORMATION SHEET 5.1-7 ..................................................................... 54

SELF-CHECK 5.1-7 ................................................................................... 57

ANSWER KEY 5.1-7 ................................................................................... 59

INFORMATION SHEET 5.1-8 ..................................................................... 60

SELF-CHECK 5.1-8 ................................................................................... 63

ANSWER KEY 5.1-8 ................................................................................... 64

LEARNING OUTCOME SUMMARY ............................................................. 65

LEARNING EXPERIENCES .........................................................................66

INFORMATION SHEETS 5.2-1 ................................................................... 69

SELF-CHECK 5.2-1 ................................................................................... 74

ANSWER KEY 5.2-1 ................................................................................... 75

JOB SHEET 5.2-1 ...................................................................................... 76

PERFORMANCE CRITERIA CHECKLIST 5.2-1 ........................................... 78

INFORMATION SHEETS 5.2-2 ................................................................... 80

SELF-CHECK 5.2-2 ................................................................................... 86

ANSWER KEY 5.2.2 ................................................................................... 87

JOB SHEET 5.2-2 ...................................................................................... 88

Date Developed: Document No.

INFORMATION SHEETS 5.2-3 ................................................................... 92

SELF-CHECK 5.2-3 ................................................................................. 100

ANSWER KEY 5.2-3 ................................................................................. 101

JOB SHEET 5.2-3 .................................................................................... 102

PERFORMANCE CRITERIA CHECKLIST 5.2-3 ......................................... 103

INFORMATION SHEETS 5.2-4 ................................................................. 105

SELF-CHECK 5.2-4 ................................................................................. 113

ANSWER KEY 5.2-4 ................................................................................. 114

JOB SHEET 5.2-4 .................................................................................... 115

PERFORMANCE CRITERIA CHECKLIST 5.2-4 ......................................... 118