COMPETENCY-BASED LEARNING MATERIALS

SECTOR: TOURISM (HOTEL AND RESTAURANT)

QUALIFICATION: HOUSEKEEPING NC II
UNIT OF COMEPETENCY: CLEAN AND PREPARE ROOMS FOR INCOMING
GUESTS
MODULE TITLE: CLEANING AND PREPARING ROOMS FOR INCOMING
GUESTS
PREPARED BY: MARY ROSE C. CLEMENTE

OSMENA COLLEGES
Osmena Street Masbate City

HOW TO USE THIS COMPETENCY- BASED LEARNING MATERIALS

 Welcome!
The unit of competency, “Clean And Prepare Rooms For Incoming Guests”, is
one of the competencies of Housekeeping NC II Qualification, a course which
consists of competencies that a person must achieve to prepare guest rooms,
clean premises and equipment, laundry linen and guest clothes, provide
housekeeping services and provide valet services to hotels, motels, clubs,
hospitals, resorts, dormitories and luxury liners.
The module, Clean And Prepare Rooms For Incoming Guests, contains
training materials and activities related to skills and knowledge required to
provide general housekeeping services to guests for you to complete.
In this module, you are required to go through a series of activities in
order for you to complete each learning outcome. In each learning outcome are
Information Sheets, Self-Checks, Task Sheets and Job Sheets. Follow and
perform the activities on your own. If you have questions, do not hesitate to
ask for assistance from your trainer.
Remember to:
 Read Information Sheets and complete the self-checks. Suggested
references are included to supplement the materials provided in this
module.

 Perform Task Sheets and Job Sheets until you are confident that your
outputs conform to Performance Criteria Checklist that follows the
sheets.

 Submit outputs of the Task Sheets and Job Sheets to your trainer for
evaluation and recording in the Achievement Chart. Outputs shall serve
as your portfolio during Institutional Competency Evaluation. When you
are confident that you have had sufficient practice, ask your trainer to
evaluate you. The results of your assessment will be recorded in your
Progress Chart and Achievement Chart.
You must pass the Institutional Competency Evaluation for this competency
before moving to another competency. A Certificate of Achievement will be
awarded to you after passing the evaluation.
You need to complete this module before you can perform the module on
Clean and Prepare Rooms for Incoming Guests

HOUSEKEEPING NC II
COMPETENCY-BASED LEARNING MATERIAL
List of Competencies
BASIC COMPETENCIES

No. UNIT OF COMPETENCY MODULE TITLE CODE

Participate in Workplace Participating in Workplace

1 500311105
Communication Communication

Work in a Team Working in a Team

2 500311106
Environment Environment

Practice Career Practicing Career

3 500311107
Professionalism Professionalism

Practice Occupational Practicing Occupational

4 500311108
Health and Safety Health and Safety
Procedures Procedures

COMMON COMPETENCIES

No. UNIT OF COMPETENCY MODULE TITLE CODE

Develop and Update Developing and Updating

1 TRS311201
Industry Knowledge Industry Knowledge

Observe Workplace Observing Workplace

2 TRS311202
Hygiene Procedures Hygiene Procedures

Perform Computer Performing Computer

3 TRS311203
Operations Operations

Perform Workplace and Performing Workplace and

4 TRS311204
Safety Practices Safety Practices

Provide Effective Providing Effective

5 TRS311205
Customer Service Customer Service
CORE COMPETENCIES

No. UNIT OF COMPETENCY MODULE TITLE CODE

Provide Housekeeping Providing Housekeeping

1 TRS5123111
Services To Guest Services To Guest

Clean and prepare Cleaning and preparing

2 TRS512311
rooms for incoming rooms for incoming 2
guests guests

Provide valet/butler Providing valet/butler

3 TRS5123113
service service

Laundry linen and guest Laundering linen and

4 TRS5123114
clothes guest clothes

Clean public areas, Cleaning public areas,

5 TRS5123115
facilities and equipment facilities and equipment

Deal with/Handle Dealing with/Handle

6 TRS5123126
intoxicated guests intoxicated guests

MODULE CONTENT

Qualification Title : Housekeeping NC II

Unit of Competency : Clean and Prepare Rooms for Incoming
guests
Module Title : Cleaning and Preparing Rooms for Incoming
Guests

Introduction
The unit of competency, Clean and Prepare Rooms for Incoming Guests.
Deals with the skills and knowledge required from housekeeping attendants to
prepare rooms for guests in a commercial accommodation establishment.
NOMINAL DURATION: 436 hrs.

LEARNING OUTCOME:
At the end of this module you MUST be able to:
1. Set-up equipment and trolley
2. Access rooms for servicing
3. Make up beds
4. Clean and clear rooms
5. Clean and store trolleys and equipment