Communication:

How often do you have intra dept. communication?

How often do you consult with CEO, CFO ?

Do you communicate only for service-related issues or any other?

How does the IT add value to business?

Competency

What are the different metrices used to assess/appraise the IT dept.?

 Is it based on the number of issues resolved or do you have any other parameters or internal
benchmarks set for the purpose?

Based on the appraisal and reviews, do you have any continuous improvement initiatives within the
organization?

Do you have any internal service level agreements (SLA)?

Can you comment on the response time and commitment with respect to SLA?

How are the IT strategic initiatives planned and implemented in the organization?

How are the initiatives prioritised? Do you have budgetary control, investment management and
steering committees to align the IT initiatives with the business needs?

Which all stakeholders from your department as well as other departments take part in IT strategic
planning?

Does the IT department take part in the business strategic planning?

How is the IT department structured wrt to products? Can you let is know if the technology
transformation aligned?

How is the IT department structured wrt to services? Can you list the service lines for various
business services?

Do you have the budget available? What projects IT department are taking up? What additional
projects can be taken up?

How investment in It is planned?

Do you share risk and rewards with IT department ? Or is it planned?

Is IT intra-organization? Or is it connected to customer / organizer?

How are people skilled? Allocated new projects ? Which alignment do they lie in?