making – concept, Process, Rationality and

Techniques, Information Technology and

Business Organization & Decision-Making, Decision Support System
Management (b) Organizing and Staffing: Contemporary
Organizational Formats – Project, Matrix
Unit –I: Foundation of Indian Business and Networking, (c) Management in Action:
Spectrum of Business Activities, Motivation – Concept and Theories:
Manufacturing and Service Sectors. India‟s Maslow, Herzberg, Mc Gregor, and Ouchi;
experience of globalization, and Leadership – Concept and Theories:
privatization, Multinational corporations and Leadership Continuum, Managerial Grid,
Indian transnational. Situational Leadership. Transactional and
Transformational Leadership:
Unit –II: Entrepreneurial opportunities Communication – formal and informal
in contemporary business environment: Networks, Barriers and Principles (d)
Networking marketing, Franchising, Control: Concept and Process, Effective
Business Process Outsourcing, E-commerce Control System, Modern Control
and M-Commerce. Process of setting up a Techniques – Stakeholder Approaches
business enterprise. Opportunity and idea (Balanced Score Card) Accounting
generation – role of creativity and Measures (Intergrated Ratio Analysis), and
innovation. Feasibility study and preparation Economic and Financial Measures
of business plan (Economic Value Added and Market Value
Added) Behavioral Aspects of Management
Unit –III: Forms: Control.
(a) Forms of business including LLP, small
venture enterprise and one person company,
Choice of suitable form of business
ownership (b) Operations: business size and
Unit –I: Foundation of Indian Business
location decisions. Lay out: mass production 1. Business consists of :
and mass customization, productivity,
quality and logistics. (c) Functional aspects a. Industry
of business: Conceptual framework of b. Commerce
functional areas of management: Finance; c. Trade
Marketing and Human Resources. d. All of these
2. Business system is:
Unit –IV: Development of Management a. Dynamic
Thought:
b. Complex
Classical, Neo-classical, Systems,
Contingency and Contemporary Approach c. Creative
to Management – Drucker, Porter, Senge, d. All of these
Prahalad, Hammer, and Tom Peters. 3. Dismantling controls on the
economic activities of
Unit –V: Process of Managing individuals and firms is
(a) Planning: corporate Strategy – known as:
Environmental Analysis and Diagnosis,
a. Globalization
Formulation of Strategic Plan; Growth
strategies – internal and external; Decision- b. Liberalization

124
c. Privatisation d. Selling and buying of goods
d. Nationalization and all activities that
4. All manufacturing units are a facilitate trade
part of : 10. Identify the extractive
a. Primary sector industry out of the following:
b. Private sector a. Hunting
c. Secondary sector b. Flour mills
d. Tertiary sector c. Cattle breeding
5. What do you understand by d. Forest cultivation
the term business? 11. Manufacturing industry
a. Commerce creates:
b. Services and commerce a. Place utility
c. Industry and commerce b. Time utility
d. Selling and buying of goods c. Form utility
6. The term Industry includes: d. All of the above
a. Construction of buildings 12. To what category of
b. Banking companies industries can sugar mill or
c. Insurance companies oil refinery be put?
d. Transport companies a. Primary
7. Which of the following is not b. Secondary
an essential condition for an c. Tertiary
activity to be termed a d. None of the above
business?
a. There should be an exchange 13. Which of the following
or transfer of goods or statement is not true?
services a. The sole aim of business is to
b. Continuity of dealings earn profit by fair or foul
c. The profit motive means
d. Certainty of profit b. There is a strong case for the
8. Fish- culture should be business to fulfil its social
classified as: obligations
a. Manufacturing industry c. Ethics is good business
b. Genetic industry d. Black marketing of goods is
c. Pharmaceutical industry an unethical practice
d. Extractive industry 14. Commercial banks cannot
9. What do you mean by engage in:
commerce? a. Trading in goods and services
a. Industry b. Accepting deposits from the
b. Selling and buying of goods public
c. Business c. Lending money to traders

125
d. Remittance of funds
15. In case of life insurance,
insurable interest must exist
at the time of:
a. Taking the policy
b. Death
c. Both (A) & (B)
d. Neither (A) nor (B)
16. Name the document
containing the guarantee or
assurance by the importer’s
bank to honour bills drawn
on it by the exporter:
a. Bill of exchange
b. Bill of Lading
c. Letter of Credit
d. None of the above
17. Which of the following
policies can be surrendered?
a. Theft insurance policy
b. Marine insurance policy
c. Fire insurance policy
d. Life insurance policy
18. Which of the following is not
a characteristic of a business
system?
a. Purposeful
b. Creative
c. Outside-regulated
d. Synergistic
19. To make a business socially
responsible, the theory of
trusteeship was developed
by:
a. Pt. Jawahar Lal Nehru
b. Dr. Rajendra Prasad
c. Mahatma Gandhi
20. Which of the following is not
an economic activity?
a. A doctor practicing
b. A lawyer practicing
c. A professional cricketer
playing cricket
d. A student playing cricket
21. In order an activity to be
called business which of the
following condition need to
be satisfied?
a. There should be exchange or
transfer of goods or services
b. There should be continuity of
dealings
c. Dealings may be either in
goods or services
d. There should be certainty of
profit
22. Identify the top most goal of
management
a. Legal compliance
b. Competitive edge
c. Productivity
d. Work force adaptability
Unit –II: Entrepreneurial opportunities
in contemporary business environment:
1. In e- commerce what is C2B
situation?
a. Consumer to buyer
b. Buyer to consumer
c. Consumer to business
d. Customer to buyer
2. Which of the following
factors is the most important
determinant of the form of
business organization?
a. Type of business
b. Expected volume of business
c. Area of operations
d. Financial requirements
126
3. The entrepreneurs, who try to
be successful by delaying
adoption of changes, are
called:
a. Imitative entrepreneurs
b. Fabian entrepreneurs
c. Dronish entrepreneurs
d. Innovative entrepreneurs
4. Which of the following
describes e-commerce?
a. Doing business electronically
b. Doing business
c. Sale of goods
d. All of the above
Unit –III: Forms:
5. Which of the following is
part of the four main types
for e-commerce?
a. B2B
b. B2C
c. C2B
d. All of the above
6. Which segment do eBay,
Amazon.com belong?
a. B2Bs
b. B2Cs
c. C2Bs
d. C2Cs
7. Which type of e‐commerce
focuses on consumers dealing
with each other?
a. B2B
b. B2C
c. C2B
d. C2C
8. Which one of the following
actions by an entrepreneur is
most likely to contribute to
creative destruction?
a. Development of a new
product
b. Take-over of a competitor
c. Issuing shares
d. Reducing prices
9. What is the process by which
individuals pursue
opportunities without regard
to resources they currently
control?
a. Startup management
b. Entrepreneurship
c. Financial analysis
d. Feasibility planning
1. Investment in plant and
machinery in case of a tiny
unit should not exceed
rupees:
a. 100 lakhs
b. 25 lakhs
c. 50 lakhs
d. 10 lakhs
2. When a cement factory, a
steel factory, and chemical
factory combine, it is case of:
a. Horizontal combination
b. Vertical combination
c. Diagonal combination
d. Circular combination
3. Matrix organization structure
isolates the principle of :
a. Division of work
b. Unity of command
c. Unity of direction
4. Order The oldest form of
business organization is:
a. Partnership
b. Joint –stock Company
c. Co- operative undertaking
d. Sole proprietorship
127
5. How many partners can a
firm carrying on banking
business have at the most?
a. 7
b. 10
c. 20
d. 50
6. Which of the following Act
has specified the maximum
number of partners in a firm?
a. The partnership Act, 1932
b. The contract act, 1872
c. The companies Act, 1956
d. None of these
7. A manager with a share in the
profits
a. Is still only an employee of
the firm
b. Becomes a partner by law
c. Becomes a partner by implied
agreement
d. Becomes a partner from
status
8. The voting rights of members
in a cooperative organization
are:
a. In proportion to the capital
held
b. Equal, irrespective of capital
contribution
c. Dependent on their
popularity among the
members
d. Proportionate to the capital
held and loans given by
members
9. Co- operative society is
called a democratic
organization because of:
a. One share one vote
b. One member one vote
c. No voting right of members
d. All of the above
10. In ‘Line and Staff’
organization the authority lies
with:
a. Line
b. Staff
c. Both Line and Staff
d. Neither Line nor Staff
11. Integration of two or more
business operating at the
same stage of the production-
marketing chain is called:
a. Horizontal integration
b. Vertical integration
c. Lateral integration
d. Diagonal integration
12. The arrangement of facilities
and equipment in groups
according to the functions
performed is called:
a. Process Layout
b. Product Layout
c. Static product Layout
d. None of the about
13. Co-operatives play an
important role in:
a. aerospace.
b. agriculture.
c. manufacturing.
d. all of the above.
14. The most effective form of
business organization for
raising capital is the:
a. joint venture.
b. partnership.
c. corporation.
d. proprietorship.
15. Which of the following is a
characteristic of a co-
operative?
128
a. profits are not subject to a. ease of starting a business
income tax. b. being your own boss.
b. one vote per share. c. pride of ownership.
c. dividends are paid on a per d. all of the above.
share basis.
d. all of the above.
16. A__________ provides for Unit –IV: Development of Management
the greatest degree of Thought:
continuity: 1. Theory of plant location was
a. general partnership. developed by:
b. joint venture. a. Max Weber
c. corporation. b. Alfred Weber
d. sole proprietorship.
c. Peter Drucker
17. Which of the following is an
example of a non profit d. C.K. Prahalad
organization? 2. Michael Porter is known for
a. Royal Bank. his work on:
b. YMCA. a. Learning organization
c. BCE. b. Management by objectives
d. Air Canada c. Corporate strategy
18. Which of the following is an
d. Business process re-
example of a public
corporation? engineering
a. Imperial Oil. 3. Classical organization theory
b. Hospital for Sick Children. is an amalgamation of
c. Mouvement Caisse a. Scientific Management
Desjardin. Approach
d. YMCA. b. Management Process
19. A ___________ is a
Approach
business with two or more
owners: c. Bureaucratic Approach
a. corporation. d. All of the above
b. conglomerate. 4. The main drawback of
c. partnership. functional organization
d. public corporation. developed by Taylor is that it
20. The main disadvantage of a fails to recognize the:
general partnership is:
a. Scalar principle
a. the unlimited liability of the
partners. b. Principle of scientific and
b. disagreement amongst training
partners. c. Principle of unity of
c. shared management. command
d. . difficulty of termination. d. Principle of division of work
21. Which of the following is an 5. Management theory
advantage of a sole propounded by Taylor
proprietorship?
emphasisc on____.
129
a. Unity of command 10. _______ is the singleness of
b. Unity of direction purpose that makes possible
c. division of labour the creation of one plan of
d. Selecting right people for the action to guide managers in
job resource allocations.
6. Who is a person who a. Unity of direction
advanced early scientific b. Unity of command
management principles? c. Unity of authority
a. Weber d. Unity of resources
b. Taylor 11. Which is an organizational -
c. Vest environmental theory? I. The
d. Fayol open-systems view II.
7. A reporting relationship in Contingency theory III. The
which an employee receives Theory of Bureaucracy IV.
orders from, and reports to, Theory Z
only one supervisor is known a. I and II
as: b. I, III, and IV
a. Line of authority. c. II, III, and IV
b. Centralization. d. I, II, and III
c. Unity of direction. 12. Theory __ is based on
d. Unity of command. positive assumptions about
8. Which worked on workers
administrative management a. Z
theory: I. Fayol II. Parker III. b. X
Weber c. Y
a. I and III d. C
b. II and III 13. The _______ theory states a
c. none of these worked on manager's choice of
administrative management organizational structures and
theory control systems depends on
d. I, II, and III characteristics of the external
9. . _________ is the study of environment.
how to create an a. Mechanistic
organizational structure that b. Management science
leads to high efficiency and c. Organic
effectiveness. d. Contingency
a. Scientific management 14. Which is not one of Fayol's
b. Job specialization principles:
c. Administrative management a. Authority and responsibility
d. Allocation management b. Line of authority

130
c. Globalization b. Max Weber
d. Unity of command c. Frederick Taylor
15. Which is not a management d. Henri Fayol
science theory: 20. As a Theory Y manager, you
a. Operations Management believe that your employees
b. TQM a. dislike work and will avoid it
c. MIS if possible.
d. None of these b. need a hierarchy of authority
16. Theory __ states that the and lots of rules and
average employee is lazy and regulations.
will try to do as little as c. should be trained to standard
possible. methodology in all their
a. X tasks.
b. Y d. are self-motivated and self-
c. Z directed toward achieving
d. None organizational goals.
17. In recent history, workers 21. What does the case,
have felt that they should be ‘Scientific management in
empowered in the workplace. action’ illustrate?
This is an example of a. Scientific management theory
a. social influences is an outdated management
b. political influences theory
c. technological influences b. Managers should apply
d. global influences classical management theory
18. Scientific management, to their everyday work if they
administrative management, want to be more effective.
and bureaucratic management c. A traditional approach to
belong to the management management can be
viewpoint known as the successfully applied to the
a. classical perspective problems of a modern
b. behavioral perspective organisation.
c. quantitative perspective d. Quality usually suffers as
d. systems perspective productivity increases.
19. The theorist that advocated 22. According to Frederick
standard methodology for Taylor, who was to blame for
doing a task and suggested the inefficiency in
that workers were motivated organisations?
by pay according to output a. The unions.
(piecework) is b. The managers
a. Elton Mayo c. The organisation as a whole.

131
d. The workers
23. Which of these was not an
integral part of scientific
management?
a. Differential pay rates.
b. Worker control of
production.
c. Systematic selection of
workers.
d. Work specialisation
24. Which of the following is
not a valid criticism of
scientific management
theory?
a. Increases in pay for workers
were not proportional to
increases in productivity.
b. Worker discretion over the
execution of the task was
reduced
c. Jobs became too complex for
workers to handle.
d. Fear of redundancy was
increased.
25. Which of the following is not
a fundamental characteristics
of Bureaucratic
Management?
a. Specialisation of labour
b. Well defined hierarchy
c. Striving to be a ‘first-class
worker’
d. Formal rules and regulations
26. Which of these statements
concerning Weber’s concept
of Bureaucracy is not
correct?
a. It is based on rules and
procedures rather than
personal preference and
judgement.
b. It is still a relevant concept in
today’s organisation.
c. It has acquired a negative
reputation for inefficiency
and rigidity.
d. It rejects rational approaches
to managing organizations
27. Which of the following was
an early key management
idea, pre-dating the work of
Frederick Taylor and Max
Weber?
a. Differential pay rates.
b. Rule-by-the-office.
c. Work specialisation.
d. Classical management theory
28. Which of the following was
the key aim of scientific
management?
a. To increase worker control of
production.
b. To increase productivity.
c. To decrease absenteeism.
d. To develop time-and-motion
studies.
29. Which of the following is
NOT a key concept
associated with scientific
management?
a. One best way.
b. Formalisation.
c. Time-and-motion studies
d. Systematic selection.
30. Contingency theory suggests
which of the following as a
limitation of classical
management theory?
132
a. Management approaches d. It is better suited to simple
need to take into account the jobs.
informal social life of 33. Scientific management gave
workers at work. rise to which of the following
b. Management approaches modern disciplines?
need to take into account a. Theory Y.
complexity and instability in b. Behavioural science.
the environment. c. Socio-technical systems.
c. Everything is contingent d. Operations research.
upon the workers in an 34. Which of the following
organisation. men’s writings are associated
d. Management practices need with bureaucracy?
to recognise stability in the a. Max Weber.
environment. b. Henri Fayol.
31. Which of the following is c. Frederick Taylor.
NOT true of scientific d. Douglas McGregor.
management? 35. According to Fayol’s 14
a. It gave rise to the modern principles of management,
operations research. ‘esprit de corps’ refers to
b. It raises questions as to how which of the following?
rewards from increased a. Being treated fairly and
productivity should be kindly
distributed b. Spirit of the corporation
c. It is outdated as a theory as it c. Team work and harmony.
cannot be applied to today’s d. Spirit of work
modern organisations 36. Which of the following
d. Managers are chosen for their images best captures how
intellectual ability and classical management views
rationality. the organisation?
32. Which of the following does a. As an organism.
NOT describe a problem with b. As a human being.
scientific management? c. As a machine.
a. Productivity increases may d. As a wheel in an engine.
not be reflected in workers’ 37. . Which of the following is
pay. the ‘odd one out’?
b. It is better suited to complex a. Management science.
jobs. b. Management accounting.
c. Improvement is not c. Operations management.
necessarily maintainable. d. Systems management.

133
38. In general, Theory Y and d. Open systems.
Theory X belong to which of
the following perspectives? Unit –V: Process of Managing
a. Socio-political.
b. Bureaucratic. 1. Decentralization is a system of :
c. Cultural. a. Planning
d. None of these. b. Organizing
39. Which of the following is c. Staffing
NOT part of the mix of d. Directing
behavioural sciences 2. Corporate governance requires:
informing organisation a. Transparency
behaviours? b. Accountability
a. Social psychology. c. Independent Board of Directors
b. Organisational theory. d. All of the above
c. Systems theory. 3. Promoting products and services
d. Psychology. through face to face interaction is
40. The behavioural science known as:
approaches add which of the a. Advertising
following emphases to b. Publicity
management? c. Sales promotion
a. The study of people who d. Salesmanship
satisfy social needs at work 4. In this type of insurance, insurable
and how informal as well as interest must exist at the time of
formal organisation affects insurance as well as at the time of
behaviour. loss:
b. Management as a science and a. Fire
developing techniques to b. Life
control behaviour. c. Marine
c. The scientific study of human d. Fidelity
behaviour and developing 5. The concept of bounded rationality is
behavioural techniques. used in connection with:
d. None of these. a. Controlling
41. Systems theory takes into b. Organizing
account which of the c. Directing
following? d. Decision-making
a. The whole system of 6. The theory of motivation based on
anything. human needs classification is known
b. Every system involving as:
humans. a. Theory X
c. Socio-technical systems. b. Theory Y
c. Theory Z

134
 d. Need hierarchy
7. Grapevine is another name for:
a. Oral communication
b. Upward communication
c. Informal communication
d. Formal communication
8. Anticipating problems and taking
steps to overcome them is known as:
a. Post control
b. Steering control
c. Feed forward control
9. Feedback control In a functional
organization:
a. There are no advisers, the
executives alone having the
authority and competence
b. There are specialist advisers
having no authority
c. The entire organization is divided
into functions with no authority
d. The organization is divided into
functions with specialists having
authority
10. Span of control means that:
a. An organizational consists of
various departments
b. Each person’s authority is clearly
defined
c. Every subordinate has one
superior
d. A manager can supervise only a
limited number of subordinates
11. Which one of the following principles
states that recurring decisions should
be handled in a routine manner by
lower level managers whereas
problems involving unusual matters
only should be referred to higher
levels:
a. Principle of unity of command
b. Scalar principle
c. Principle of exception
d. Principle of commitment
12. Job specification is:
a. The specifications required for
the job
b. A statement of the skills and
abilities needed in the
performance of a job
c. A statement of the duties and
responsibilities of job
d. The manner in which the job is to
be performed
13. The basis of Theory Z is the reliance
on:
a. External control of human
behavior
b. Self-control and self-direction
c. The belief that productivity is
linked to trust openness, subtlety
and intimacy in the work
environment
d. Governmental regulatory
framework
14. Which of the following is not correct
in respect of the Theory X?
a. It emphasizes that most average
human beings avoid to be led,
want to lead
b. According to the theory X, the
managers tend to be autocratic
c. The theory X assumes that most
human beings must be directly
controlled in order to achieve
organizational goals
d. The theory X assumes that most
individuals have little ambition
and want security
15. Which one of the following
statements is correct?
135
 Among the methods of bringing d. Delegation may take place due to
about change in the ‘organisation administrative, technical and
and its human resources, sensitivity routine reasons
training refers to the practice of’: 17. Leadership is a function of all the
a. An outside consultant helping the following except:
managers to perceive, a. Work group
understand and act on process b. Product or service
events c. Leader
b. Assessing the attitudes of d. Situation
organizational members. 18. Delegation of authority is linked to:
Identifying discrepancies among a. Planning
them and resolving the same b. Organizing
through feedback communication c. Directing
c. Changing behavior through d. Controlling
unstructured group interaction 19. Expectancy theory of motivation is
d. Involving team members in given by:
interaction to learn how each a. Victory Vroom
member thinks and works b. Herzberg
c. Porter and Lawler
16. The main point of difference between d. McClleland
delegation and decentralization is 20. Match
that: List I List II
a. Delegation refers to transfer of Span of control The superior
authority from one individual to helps, through
another while decentralization continuous
guidance, the
refers to systematic delegation of
subordinate to
authority to all units in an react his goals
organization M.B.O. Numericai limit
b. Delegation of authority can take of subordinates to
place without decentralization be supervised to
whereas there cannot be be supervised by
decentralization without an Execrtive
M.B.E. Subordinate
delegation of authority
remains
c. Delegation represents sharing of accountable to his
excessive burden of key superior and the
managerial personnel while superior has the
decentralization refers to division authority to
of top managerial operations demand
accountability
from his
subordinate

136
 Delegation of The management a. Top management
authority will concern itself b. Middle management
and confine its c. Lower management
activities to those d. Entire staff
areas and
operations where e.
the actual 24. Consider the following basic steps
performance is involved in the process of control:
short of the target 1. Identifying the strategic control
Codes points
1 2 3 4 2. Establishing the standards
A I II III IV 3. Measuring performance against
B I II IV III standards
C II I III IV
4. Correcting deviations from the
D II I IV III
standards
The correct sequence of the above
21. Consider the following basic steps steps in the process of control is :
involved in the process of control: a. 1, 4, 3, 2
i. Identifying the strategic b. 4, 3, 2, 1
control plints c. 2, 1, 4, 3
ii. Establishing the standards d. 2, 3, 1, 4
iii. Measuring performance 25. Match
against standards List – I List – II
iv. Correcting deviations from Forecasting Controlling
the standards Communication Planning
The correct sequence of the Selection of Leading
managers
above steps I the process of
Establishing Staffing
control is: performance
a. I, IV, III, II standards
b. IV, III, II, I Codes
c. II, I, IV, III
d. II, III, I, IV a b c D
A 2 3 4 1
22. Leadership is a function of all B 1 2 4 3
following except: C 2 4 3 1
D 1 3 4 2
a. Work group
b. Product or service
26. Which is not an assumption of
c. Leader
Theory Y ?
d. Situation
a. Work is as natural as play
23. Planning and policy making are
b. Motivation occurs at the social,
essentially functions of:
esteem and self actualizing levels

137
 as well as physiological and a. Increases the importance of
security levels superiors
c. Most people have little capacity b. Decreases the importance of
and creativity in solving superiors
organizational problems c. Increases the importance of
d. People are self-directed and subordinates
creative at work d. Decreases the importance of
27. Vroom’s theory of motivation states subordinates
that motivation results from: 33. Advertising in print is:
a. Valance + Expectancy a. Personal paid form of
b. Valance – Expectancy communication
c. Valance x Expectancy b. A non – personal paid form of
d. None of the above communication
28. Likert’s System 1 suggests: c. Using coupons to obtain
a. Exploitative Autocratic discounts
Leadership d. Sending publicity material to
b. Benevolent Autocratic named respondents
Leadership 34. ‘Grapevine’ refers to:
c. Participative Leadership a. Informal channels of
d. None of the above communication
29. Chris Argyris’ maturity – immaturity b. Formal channels of
continuum states that the number of communication
dimensions of personality are: c. Both (A) and (B)
a. 5 d. Neither (A) nor (B)
b. 7 35. ‘50-50’ wage incentive plan is a
c. 9 popular name of :
d. 10 a. Rowan Premium Plan
30. The democratic leadership style goes b. Halsey Premium Plan
with: c. Gantt Premium plan
a. Theory X d. Neither Line nor Staff
b. Theory Y 36. According to whom, the decision
c. Theory Z making power in modern
d. All of the above organization rests with the
31. The term ‘ERG’ stands for: “technostructure”?
a. Existence, Relatedness, Growth a. Peter F. Drucker
b. Economic, Relationship, Growth b. Joel Dean
c. Existence, Relationship, Goal c. John K. Galbraith
d. Economic, Relationship, Goal d. None of the above
32. Decentralisation of authority: 37. Gilt-edged securities are:
a. Government securities

138
 b. Shares in a company with very 43. Change may bring some potential
little risk _____ to the organizational power to
c. Shares in a company with greater some people.
risk of loss a. Barrier
d. None of the above b. Opportunity
38. Price is what you pay for what you c. Threat
get. Which of the following is not a d. none of the above
price? 44. Motivational concepts that focus on
a. Rent the perceived internal needs and
b. Interest outcomes of individuals are referred
c. Salary to as:
d. Movie a. Process theories
39. The process of studying and b. Motivational theories
collecting information relating to the c. Content theories
operations and responsibilities of a d. Internal theories
specific job is called: 45. Who is credited with having
a. Job evaluation developed the concept of a priority or
b. Job design hierarchy of needs?
c. Job analysis a. F.W. Taylor
d. Job specification b. F. U. Herzberg
40. Which of the following consists of c. A. H. Maslow
planning and decision making ? d. None of the above
a. Organizing communication 46. Planning is based on:
b. Directing traditional management a. decision-making
c. Controlling network b. forecasting
d. None of the above c. staffing
41. ______ entails supervising, d. organizing
disciplining, evaluating, and 47. Planning do not consider:
managing the change of the four a. Choice
managerial resources. b. Communication
a. Controlling c. machines.
b. Organizing 48. Short-term plans guides:
c. Directing a. lower level management
d. Planning b. bridges gap between past and present
42. ____ is associated with participative c. forecasting.
management context. d. Controlling
a. Lewin 49. Planning is:
b. Likert a. looking ahead
c. Ericc b. guiding people
d. Leavitt c. delegation of authority.

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50. The popular on-the-job training b. Planning, Organizing , Leading&
methods include: directing
a. job rotation c. Planning, Organizing, Leading &
b. classroom lectures Staffing
c. films. d. Planning, Organizing, Leading &
51. Staffing refers to: Controlling.
a. measuring performance 58. organizing includes ..
b. managing the positions a. Defining organizational goals
c. management in action. b. Hiring organizational members
52. Staffing needs c. Motivating organizational members
a. man power planning d. Determining who does what tasks
b. authority 59. the process of monitoring, comparing
c. communication & correcting is called
53. Recruitment covers: a. Controlling
a. Selection b. Coordinating
b. job analysis c. Leading
c. time. d. Organizing
d. Job specification 60. The process of control starts from
54. Training is the process of: a. The establishment of standards
a. motivation b. Measurement of performance.
b. increasing knowledge and skill c. Comparison of actual& standard
c. testing performance.
d. controlling d. None of these.
55. Vestibule training provides the 61. The process of control ends with.
worker with: a. Measurement of performance
a. on the job training b. Analysis of devaluations
b. off the job training c. Taking remedial actions.
c. real life presentations off the job d. None of these.
56. ……is the process of getting 62. C P M Method of control was
activities completed & effectively developed by.
with& through other people a. Due de meemoues co
a. Leading b. De pont co
b. Management c. Gast Niksons Chart
c. Supervision d. None of these.
d. Controlling 63. span of control also refers to a span of
57. The management process function what
consist of ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐. a. Authority
a. Planning, Organizing, Staffing b. Accountability
&Directing c. Control
d. Responsibility

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64. What forces managers to think about
planning for results rather than
merely planning activities or work?
a. Management by objectives
b. Span of management
c. Span of control
d. All of these
65. ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ refers to the rights
inherent to a position that allows a
manager to tell subordinate what to
do and expect them to do it
a. Responsibility
b. Unity of command
c. Chain of command
d. Authority
66. The degree to which jobs are
standardized and guided by rules and
procedures is called ‐‐‐‐‐‐‐‐‐‐‐
a. Work specialization
b. Centralization
c. Decentralization
d. Formalization
67. The degree to which decision making
is confined at a single point in an
organization is described as‐‐‐‐‐‐‐‐‐‐
a. Unity of command
b. Chain of command
c. Span of management
d. Centralization
68. In an effort make organizations more
flexible and responsive to competitive
pressures firms have adopted more ‐‐‐
‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐decision making
a. Centralized
b. Decentralized
c. Vertically integrated
d. Stable
69. Which of the following match is
incorrect?
a. McGregor- theory X & Y
b. McClelland- Expectancy theory
c. Ouchi- theory Z
d. Henrey Blanchard- situational
leadership
70. An organization structure is effective
if it enables individuals to combine
to the objectives of the enterprise.
This is known as
a. Scalar principle
b. Principle of functional definition
c. Principle of unity of objectives
d. None of the above
71. Learning and motivation which are
influencing factors in a person’s
buying choice are part of the
a. Social factors
b. Personal factors
c. Psychological factors
d. Cultural factors
72. Span of management may be largest
in the case of
a. Hard working subordinates
b. Loyal subordinates
c. Centralized works and less
responsibility
d. Repetitive work and clear
responsibility
73. Leadership is a function of all the
following factors except
a. Work group
b. Product or service
c. Leader
d. Situation
74. Which one of the following defines
co-ordination?
a. Actuating force which inspires a
person to put his best for the
fulfillment of a task
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 b. Orderly arrangement of group 2. Social problems of industrial
effort to provide unity of action civilization
in pursuit of common purpose 3. General and industrial management
c. Process of transmitting 4. Principles of scientific management
information from one person to E F G H
another or from one unit to A 1 4 3 2
another B 4 3 2 1
d. Process of determining what is to C 2 4 3 1
be accomplished and what has to D 3 4 1 2
be accomplished and if necessary
77. Which one of the following order
applying corrective measures
indicates the correct logical order of
75. Consider the following basic steps
managerial functions?
involved in the process of control:
a. Organizing, planning, directing,
1. Identifying the strategic control
coordination, and control
points
b. Planning, organizing, staffing,
2. Establishing the standards
directing, coordination and
3. Measuring performance against
control
standards
c. Planning, directing,organizing,
4. Correcting deviations from
staffing, control and coordination
standards
d. Organizing, planning, staffing,
The correct sequence of the
directing, control and
above steps in the process of
coordination
control is:
a. 1,4,3,2
b. 4,3,2,1
c. 2,1,4,3
d. 2,3,1,4
76. Match list-I with List II and select
the correct answerusing the codes
given below the lines:
List I( management thinkers)
a. Elton mayo
b. Frederick w. taylor
c. Henri Fayol
d. Mary Parker Follet

List II(Contribution/work)

1. Importance of integrating the

company’s and employees’ goal

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