Class Activity Book (Student)

SITXCCS019 - Prepare quotations

Question 1: Discuss the steps involved in creating a quotation for products and services
in the hospitality industry.

Question 2: What are the standard procedures for building a client file for hotel
management?

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Question 3: List some ways to source, select and interpret product or service costing
information.

Question 4: List some benefits of mark-up pricing.

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Question 5: What does the term "package cost" in the hospitality sector mean?

Question 6: What are the key steps involved to determine the elements of the product or
service bundle?

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Question 7: List down the main components of a quotation.

Question 8: Give some examples of decision-making factors for customers.

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Question 9: Suggest some ways to minimise the use of printed materials and maximise
electronic transmission.

Question 10: List some tips to update and modify your quotations.

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Question 11: Suggest some ideas to keep you records in an accurate manner.

Question 12: Discuss some ways to record all details of adjusted quotations on a
customer file.

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Class Activities:
Activity 1:
Manufacturers, merchants, and other business owners use the term "product cost" to
refer to a specific financial value in their internal accounting. As part of the supply chain
planning process, manufacturers frequently decide the initial value of goods for retailers.
As a warm-up, write down some points which come to your mind when you think of
presenting quotations to customers.

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Activity 2:
On your own, or with a partner, take a look at the list above. Rank each point in order
of importance to you. Then, (if you are working with another person), compare your
results with your partner. If you are working alone, use the space below to make some
reflections on your list.

Points for reflection:

1) Which aspect of presenting quotations to customers is the most important to

you? Why?

2) Which is the least important? Why?

3) Do you think that different aspects may be more or less important to you and
to others at different points of the lifespan? Why do you think people’s
priorities may change at different points in time?

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Activity 3:
In this activity, you are required to prepare a presentation for adjusting and updating
quotations to take account of changed customer requests or arrangements.

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Activities 1-3
Answer may vary but student must address the questions according to the following
resources:

 Learner Guide
 PowerPoint presentation
 Self-study Guide
 Live Training sessions and discussions with trainers/assessors

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