Professional Documents
Culture Documents
Founded in 1806, Bank of Calcutta was the first Bank established in India, and over a period of time, evolved into
State Bank of India (SBI). SBI represents a sterling legacy of over 200 years. It is the oldest commercial Bank in the
Indian subcontinent, strengthening the nation’s trillion-dollar economy and serving the aspirations of its vast
population.
The Bank is India’s largest commercial Bank in terms of assets, deposits, branches, number of customers and
employees, enjoying the continuing faith of millions of customers across the social spectrum.
SBI, headquartered at Mumbai, provides a wide range of products and services to individuals, commercial
enterprises, large corporates, public bodies and institutional customers through its various branches and outlets,
joint ventures, subsidiaries and associate companies.
OUR VISION
My SBI.
My Customer first.
My SBI: First in customer satisfaction.
1 No.
Largest Bank in India
33.75 crore+ `36 lakh crore+
SBI Online is India’s
most and the World’s
customer base Business size 5th most visited
(Deposits, Advances, Branches
and Employees) Banking Site
1.12 lakh+
Average daily transactions
1,426
Villages adopted under SBI
5.85 crore+ 8.57 crore+
Pradhan Mantri Jandhan
through Green Remit Cards RuPay Debit Cards issued under
Ka Apna Gaon PMJDY during the year Yojna Accounts
21% 34%
17%
222,605
46,736
82,708
190,552
38,549
An Enduring
Value Creator
13% 44.37%
Growth of Internet Banking Market share of Mobile
over previous year Banking (value of
transactions)
In order to provide better value to our make digital collections through SBI Pay businesses with the vast amount of data
customers, we have enhanced our digital (a mobile based payment solution), which that is available to us, we plan to build clear
banking platform and have changed our rides on the Unified Payment Interface and predictive insights into our customers’
processes to reduce costs and enhance our (UPI) system of National Payments evolving needs. Going forward, we are in
productivity. We are committed towards Corporation of India (NPCI) and State Bank the process of leveraging the CRM tool to
increasing the share of digital initiatives Buddy, which can be integrated with any use analytics and intelligence around data
in products, services and transactions, corporate’s payment interface. from FY2018.
supported by technologically advanced
backend operations. Moreover, the Government’s drive towards We believe that these digital tools and
demonetisation has given a strong push technology can completely transform the
Today, a differentiated and delightful to the popularity of digital banking. SBI distribution reach of SBIs banking services
customer experience has become more aims to be the banker to digital India and and the banking cycle time in general.
important than just providing banking has been at the fore-front of all digital The benefits are immense: By digitising
services. We have empowered our initiatives in the banking space. Post information-intensive processes, costs can
customers to fullfil their banking needs demonetisation, our digital initiatives be reduced significantly and turnaround
through multiple channels of banking. have helped millions of Indians to adapt times are improved remarkably. These
Depending on individual preferences and to easier, faster and safer ways of going efforts are expected to positively impact
access, we have given our customers the cashless. Demonetisation has deeply the efficiency and productivity of our Bank,
ability to move away from conventional impacted the volume of our digital and are essential for being an enduring
cash and branch based banking towards transactions, recording significant growth value creator.
new-age technology oriented internet and since November 2016.
mobile based banking solutions.
Moving away from Cash to Digital
Digitisation has helped to take control of
Share of Transactions (%)
Furthermore, with the evolution of the customer-experience ecosystem by
Internet Banking POS Mobile Banking
technology, branch banking has become managing the business processes from the ATM/CDM Branch
less cost effective when compared customers’ perspective. With the increasing
to the newer digital channels. At SBI, use of technology enabled devices, and March 2016
after recognising the need to embrace in order to catch up with the increasing 26.26 22.84
all available digital channels, we have expectations of the world, the extensive
succeeded in gaining an impressive digitisation of our backend processes is
presence across all platforms. We have inevitable. As a result, we have earmarked
4.96
worked on deploying multiple innovative several more processes for digitisation in
technologies and are in the process of the near future. 2.67
offering a range of newer digital services.
Millions of merchants are realising the With this digital structural change, we are
advantage of collaborating with SBI. Most redesigning our business development 43.27
recently, SBI has enabled its customers to model. By strategically connecting
March 2017
23.20 27.15
Mobile Banking: Value of Txns 44.37 Share of digital transactions grew from 74% as on
March 2016 to 77% as on March 2017
Number of PoS Terminals 20.16
Capacity of class
2,09,572 3,400
room training for
employees per day
Team size
A strong management team is Investing in the professional intensive training also provides
essential to any organisation’s development of our employees, significant growth opportunities
growth and development. At SBI, keeps them abreast of the latest to each employee for developing
our management bandwidth is a developments, including those on leadership skills. The Bank is in the
key advantage. The Bank has a best- the technology front. This enables process of designing individual
in-class, seasoned management to them to deliver a highly impactful development plans for each of our
spearhead the creation, direction customer service experience, potential leaders to empower and
and growth of the value drivers. which significantly facilitates our enable their growth path.
Due to their training and exposure growth. Furthermore, we focus on
to diverse banking activities, specialised learning interventions
the top management is adept at at each stage of an employee’s
addressing various challenges in lifecycle, based on the nature
the banking sector. Emphasising on and role of the employee’s job
knowledge as a key differentiator, function. Each employee at SBI
we remain committed to the undergoes mandatory training
process of continuously learning to ensure that our intellectual
and enhancing our human resource resources are equipped with
capabilities. We are focused on the best banking practices in all
developing our competencies as spheres of our operations. Such
an organisation to continuously focused learning interventions are
meet current and future business aimed at enhancing technical and
challenges. managerial competencies. The
Lending to large and mid-sized turnaround in the asset quality to To be an enduring value creator,
corporates has been impacted by be gradual. In the meantime, our we need quality growth and focus
the overall slowdown in corporate focus remains on strengthening on customers who help in driving
capex. However, to negate the our performance while maintaining better returns while balancing
impact of the same we decided the quality of our assets. The retail our role as the country’s premier
to further step-up our thrust on segment has continued to drive public sector Bank. We have been
retail loans. The move is aimed the credit growth of the Bank in evolving our retail channels and
at optimising Capital with Risk FY2017. Home loans constitute product strategies to become
adjusted Return. over 58% of the retail loans. Our even more consumer friendly. We
home loan portfolio has increased aim to ensure a consistent and
On the corporate side, a tepid by 17%, to a significant market seamless customer experience
borrowing appetite from highly- share of 25.88%. The auto loan across all channels, as our digital
leveraged corporates coupled business demonstrated a similar technology platform has enabled
with low demand has resulted trend, and registered a growth of us to enhance our overall service
in tepid loan growth, even after 21%. Here also, we enjoy a market quality. Today, our retail business
a substantial fall in lending rates share of 27.16%. Our success in the remains the linchpin behind our
over the past year. Furthermore, retail segment has been a result strategy for strengthening our
at SBI, new loans focus has been of our wide distribution reach; performance while maintaining
for highly-rated corporates our use of digital technology to the quality of our assets.
with strong credentials. SBI is enhance customer experience; and
cognisant of these challenges stringent underwriting standards.
faced by corporates and expects a
79
72
65
61
55
15,000 23.07%
&
Transactions processed
per second (Post Merger)
` 9,01,642 21.16 %
Market share of SBI
crore (post merger) in Deposits &
Advances respectively
Treasury pool (post merger)
against ` 7,25,421 crore pre-merger
Five Associate Banks and Bharatiya to 42.04 crore customers, with effective re-deployment of
Mahila Bank have been merged a market share of 23.07% and skilled resources.
with your Bank on 1st April 2017. 21.16% in Deposits and Advances,
The Associate Banks involved as opposed to 18.05% and 17.02% This merger has catapulted SBI,
were State Bank of Bikaner & respectively before the merger. India’s largest lender, into one
Jaipur, State Bank of Mysore, State This merger places India’s next of the Top 50 global banks. The
Bank of Travancore, State Bank largest bank with a market share merged entity has deposits worth
of Hyderabad and the State Bank of 5.96% and 7.04% in deposits `25.85 lakh crore and `18.62 lakh
of Patiala. and advances respectively, putting crore worth of advances on its
the scale of SBI’s operations into books. The benefits of this merger
From a business perspective, perspective. will have a ripple effect on the
this consolidation will provide liability franchise as well as the
significant long-term benefits to To meet the needs of a growing asset portfolio. As the Bank takes
the Bank. Through this merger, organisation, SBI has a strong advantage of the economies of
we have significantly extended operational infrastructure in scale, it will lead to a reduction
our reach, and network and will place. Post merger, we have the in the cost of doing business and
benefit from common treasury ability to successfully process improved efficiencies.
pooling. SBI now finds itself 15,000 transactions per second,
amongst the world’s largest versus actual utilisation of 4,600 At SBI, we believe that the long-
banks, with a treasury pool of transactions per second, making term benefits of the merger will
` 9,01,642 crore, with 24,017 us future ready. An enhanced significantly outweigh the near-
branches and 59,263 ATMs. The scale of operations and the term challenges. The resulting
merger allows us to leverage rationalisation of common cost advantage; enhanced reach;
operational synergies, enabling costs are expected to result in and economies of scale from this
the Bank to reach out to new meaningful savings. Furthermore, merger, will help SBI sustain its
clients, improving our market the Bank’s productivity is expected mission of being an enduring
share. The combined Bank caters to gradually improve from the value creator.
SBI
75.07% State Bank of Bikaner & Jaipur 100% SBI Capital Markets Limited
Oman India Joint Investment Fund- 100% Bank SBI Botswana Limited
50% Management. Co. Private Limited
` DENOMINATED
INSTRUMENT
UPPER TIER II
‘AAA/Stable’ CRISIL
SUBORDINATED
“CAREAAA’ CARE
DEBT
‘AAA/Stable’ CRISIL
BASEL III
“CAREAAA’ CARE
TIER 2 DEBT ‘(ICRA)AAA(HYB) ICRA
17
Performance Indicators
13,102
50,848
2,10,979
1,91,844
43,258
10,484
1,74,973
39,537
9,951
2014-15 2015-16 2016-17 2014-15 2015-16 2016-17 2014-15 2015-16 2016-17
27,845
22,576
49.13
49.04
57,195
47.75
55,015
0.68
11.17
2.96
0.46
2.84
7.74
0.41
7.25
6.90
3.81
3.71
6.50
13.43
12.98
4.25
2.12
2014-15 2015-16 2016-17 2014-15 2015-16 2016-17 2014-15 2015-16 2016-17
Deposits and Advances (` in crore) Book Value Per Share (` ) Capital Adequacy Ratio %
Deposits Advances Tier II Tier I
2,044,751
190.97
10.35
9.92
9.60
1,730,722
1,571,078
1,576,793
1,463,700
1,300,026
176.60
160.84
3.20
2.76
2.40
4.02% 1.20%
Interest and discount Interest Paid on Deposits
0.33% 3.68% 14.90%
advances/bills
5.09% Interest paid on Borrowing/
Income on Investments 7.72% Bonds & Others
Shri B. Sriram Shri Rajnish Kumar Shri P. K. Gupta Shri Dinesh Kumar Khara
Managing Director Managing Director Managing Director Managing Director
Managing Directors
Shri B. Sriram
Shri Rajnish Kumar
Shri P. K. Gupta
Shri Dinesh Kumar Khara
Executive Committee of the Central Board (ECCB) Customer Service Committee of the Board (CSCB)
Chairman Shri B. Sriram, MD-CBG – Member (Ex-Officio) –
Smt. Arundhati Bhattacharya Chairman of the Committee
Shri Rajnish Kumar, MD-NBG – Member (Ex-Officio)
Managing Directors, Shri Sanjiv Malhotra, Director – Member
Shri B. Sriram, Shri Rajnish Kumar, Shri M.D. Mallya, Director – Member
Shri P. K. Gupta and Shri Dinesh K. Khara Shri Deepak I. Amin, Director – Member
Dr. Pushpendra Rai, Director – Member
Director nominated under Section 19(f ) of the SBI Act (Reserve Bank
of India nominee), viz. Shri Chandan Sinha, IT Strategy Committee of the Board (ITSC)
and all or any of the other Directors who are normally residents or Shri Deepak I. Amin, Director – Chairman of the Committee
may for the time being be present at any place within India where Shri Sanjiv Malhotra, Director – Member
the meeting is held. Shri M.D. Mallya, Director – Member
Dr. Pushpendra Rai, Director – Member
Audit Committee of the Board (ACB) Shri B. Sriram, MD-CBG – Member (Ex-Officio)
Dr. Girish K. Ahuja, Shri P. K. Gupta, MD-C&R – Member (Ex-Officio)
Director – Chairman of the Committee
Shri M.D. Mallya, Director – Member Corporate Social Responsibility Committee (CSR)
Shri Deepak I. Amin, Director -Member Shri Rajnish Kumar, MD-NBG – Member (Ex-Officio) – Chairman of the
Ms. Anjuly Chib Duggal, GOI Nominee – Member Committee
Shri Chandan Sinha, RBI Nominee – Member Shri Dinesh K. Khara, MD-A&S Member (Ex-Officio)
Shri B. Sriram, MD-CBG - Member (Ex-Officio) Shri Sanjiv Malhotra, Director – Member
Shri P. K. Gupta, MD-C&R – Member (Ex-Officio) Shri M.D. Mallya, Director – Member
Shri Deepak I. Amin, Director – Member
Risk Management Committee of the Board (RMCB) Dr. Pushpendra Rai, Director – Member
Shri B. Sriram, MD-CBG – Member (Ex-Officio) –
Chairman of the Committee Remuneration Committee of the Board (RCB)
Shri P. K. Gupta, MD-C&R – Member (Ex-Officio) Ms. Anjuly Chib Duggal, GOI Nominee – Member (Ex-Officio)
Shri Sanjiv Malhotra, Director – Member Shri Chandan Sinha, RBI Nominee – Member (Ex-Officio)
Shri M D. Mallya, Director – Member Shri M.D. Mallya, Director – Member
Shri Deepak I. Amin, Director – Member Shri Deepak I. Amin, Director – Member
Dr. Pushpendra Rai, Director – Member
Board Committee to Monitor
Stakeholders Relationship Committee (SRC) Recovery (BCMR)
Shri M.D. Mallya, Director– Chairman of the Committee Smt. Arundhati Bhattacharya - Chairman
Shri Sanjiv Malhotra, Director – Member Shri B. Sriram, MD-CBG – Member
Shri Deepak I. Amin, Director – Member Shri Rajnish Kumar, MD-NBG – Member
Dr. Girish K.Ahuja, Director – Member Shri P. K. Gupta, MD-C&R – Member
Dr. Pushpendra Rai, Director – Member Shri Dinesh K. Khara, MD-A&S - Member
Shri Rajnish Kumar, MD-NBG – Member (Ex-Officio) Ms. Anjuly Chib Duggal, GOI Nominee – Member (Ex-Officio)
Shri Dinesh K. Khara, MD-A&S – Member (Ex-Officio)
Nomination Committee of the Board
Special Committee of the Board for Monitoring of Large Value Dr. Girish K. Ahuja, Director – Chairman of the Committee
Frauds (SCBMF) Dr. Pushpendra Rai, Director – Member
Shri Rajnish Kumar, MD-NBG – Member Shri Chandan Sinha, RBI Nominee – Member
(Ex-Officio) – Chairman of the Committee
Shri P. K. Gupta, MD-C&R – Member (Ex-Officio) Committee to Review the Identification of Wilful Defaulters/Non-
Shri Sanjiv Malhotra, Director – Member Co-operative Borrowers
Shri M.D.Mallya, Director – Member Shri Shri B. Sriram, MD-CBG-Chairman of the Committee
Shri Deepak I. Amin, Director – Member Any two independent Directors of the Bank.
Dr. Girish K. Ahuja, Director – Member
Dr. Pushpendra Rai, Director – Member
BANGALORE MUMBAI
Shri S. M. Farooque Shahab Shri Deepankar Bose
Chief General Manager (Ex-Officio) Chief General Manager (Ex-Officio)
Shri Sanjiv Malhotra*
Shri M.D. Mallya*
BHOPAL
Shri Deepak I. Amin*
Shri K.T. Ajit
Chief General Manager (Ex-Officio)
DELHI
Shri Alok Kumar Choudhary
BHUBANESWAR
Chief General Manager (Ex-Officio)
Shri B.V.G.Reddy
Dr. Girish K. Ahuja*
Chief General Manager (Ex-Officio)
Dr. Pushpendra Rai*
CHANDIGARH
NORTH EASTERN
Shri Anil Kishora
Shri P.V.S.L.N.Murty
Chief General Manager (Ex-Officio)
Chief General Manager (Ex-Officio)
CHENNAI
PATNA
Shri B. Ramesh Babu
Shri Ajit Sood
Chief General Manager (Ex-Officio)
Chief General Manager (Ex-Officio)
HYDERABAD
Shri Hardayal Prasad THIRUVANAN THAPURAM
Chief General Manager (Ex-Officio) Shri S. Venkataraman
Chief General Manager (Ex-Officio)
KOLKATA
Shri Partha Pratim Sengupta
*Directors on the Central Board nominated on the Local Boards as per
Chief General Manager (Ex-Officio)
Section 21(1) (b) of SBI Act.