PRESENTATION ON INDIAN

POSTAL SYSTEM

SUBMITTED TO :- SUBMITTED BY :-
MUSTAFA
Taminder mam EKTA
KARUN
 INTRODUCTION
• The Indian Postal System was founded in
1764.

• Headquarter is situated in New Delhi.

• No. of employees are 520,191.

 Features
• It is the largest post office system in the
world.

• Door to door service.

• Vast network with more than 155,333 post

offices.
 Contd…
• During 2009-10, 2920 post offices were computerized

• computer hardware was upgraded in 92 post offices

• 500 post offices were modernized under Project Arrow

• 1304 Post Offices have been networked through leased

lines so far with the National Data Centre

• 5170 Post Offices have been networked through broad

band.
 Types of service
• Mail Service
- post card
- book post
- parcel post
• Remittance service
- money order
- postal order
• Banking service
- post office saving bank account
- 5-year post office recurring deposit scheme
 COMPETITORS

Courier services E-mail Telephones

 CHALLENGES
• Emergence of electronic alternative.

• Presence of organised/unorganised
couriers for mail conveyence.
STRENGTH
• More products in comparison to SBI

• More branches, more facilities

• More employees

• More services
WEAKNESS
• No advertisements

• Not provide loan to consumers

• Unchanged working culture

• Lower rate of interest on deposits

 SUGGESTION
• Job rotation policy should be adopted
• Soft skill training should b provided to the
employees
• A true and fair feedback system should b there
where each employee can put their words
without any fear
• Employees should b motivated to provide
suggestions.
• A proper dress code should be there to form
uniformity among employees
 Contd…
• An attractive infrastructure attracts the
customers. Therefore, attention should be be
given to infrastructure.
• The Indian postal service department should
adopt an adequate promotional policy.
 CONCLUSION
The Indian postal system needs
–Technological
–Social and
Economic
CHANGES
•THANK YOU