S.D.

R
COLLEGE OF TECHNOLOGY INC.
ANNEX BUILDING
Corner Datoc Street, Rizal Avenue, Santa Lucia District, Pagadian City

1st Batch 2019 TWSP Scholar

Group 2

PORTFOLIO IN FOOD AND BEVERAGE SERVICES NC II

Presented to:
El Roy S. Aposaga

Compiled by:
1st Batch 2019 TWSP Scholar, Group 2
 S.D.R
COLLEGE OF TECHNOLOGY INC.
ANNEX BUILDING

1st Batch 2019 TWSP Scholar

Group 2

Rizza Mae L. Afable

Justin Leah B. Buletic

Myracel M. Conol

Christian Jay L. Dacalos

Herfemie Jay D. Dignos

Beverly Jean M. Maata

Elvie C. Misperos

Jennifer M. Palacio

Nor Jessa Ann D. Pabualan

Michelle L. Palacio

Rolando C. Puyos Jr.

Arcelie D. Sarmiento

Roselyn Y. Vidal
 Table of Contents

I. Introduction

II. Acknowledgments

III. Dedication

IV. Units of Competencies

V. Cluster of Units of Competencies

VI. COC 1 - Prepare the Dining Room/Restaurant Area for Service

VII. COC 2 - Welcome Guests and Take Food and Beverage Orders

VIII. COC 3 - Promote Food and Beverage Products

IX. COC 4 - Provide Food and Beverage Services to Guests

X. COC 5 - Provide Room Service

XI. COC 6 - Receive and Handle Guest Concerns

XII. Trainer’s Profile

XIII. Pictorials
 ACKNOWLEDGMENTS

This portfolio marks the success of our forty five days stay in S.D.R. College of
Technology Inc. Embedded in this work are the happiness, trials, failures and
achievements which shaped us to become better individuals. This portfolio would not be
possible without the fruitful advice and insights of the following persons who in one way
or another became our supporters as well as our challengers. So, allow us to express
our heartfelt gratitude in making this training a memorable one. The problem with
selective acknowledgments is less whom to include and more whom to leave out. We
are however confident that all who had given themselves to help us complete our labor
know in their hearts how much their support is appreciated.

To the faculty members of S.D.R, especially to our trainer Mr. El Roy S. Aposaga
for helping us in making this portfolio successful. You have not only given us ideas but
also values that we can keep for a lifetime.

To our families who have always been our constant source of inspirations and
strengths. To you we greatly offer our success in life and for the future achievements; it
is still you who will be our inspirations.

Above all, to our Almighty Father, for all the blessings You bestowed upon us,
the wisdom You gave to us to succeed in this world. Your presence in our lives has
always been our infinite strength. Thank You for being there for us even at times that we
may have failed.
 DEDICATION

This portfolio is wholeheartedly dedicated to our beloved parents who have been our
constant source of inspiration and gave us strength when we thought of giving up; who
continually provide their moral, spiritual, emotional and financial support.

To our brothers, sisters, relatives, mentor, friends and classmates who shared their
words of advice and encouragement to finish this portfolio.

And lastly, we dedicate this to the Almighty God, Thank You for the guidance, strength,
and power of mind, protection and skills and for giving us a healthy life. All of these, we
offer to You.
 UNITS OF COMPETENCIES

BASIC COMPETENCIES

 Participate in workplace communication

 Work in team environment
 Practice career professionalism
 Practice occupational and health and safety

COMMON COMPETENCIES

 Develop and update industry knowledge

 Observe workplace hygiene procedure
 Perform workplace and safety practices
 Provide effective customer service

CORE COMPETENCIES

 Prepare the dining room/restaurant area for service

 Welcome guests and take food and beverage orders
 Promote food and beverage products
 Provide food and beverage services to guests
 Provide room service
 Receive and handle guest concerns
 CORE COMPETENCIES

COC 1 - Prepare the dining room/restaurant area for service

 Take table reservation
 Prepare service stations and equipment
 Set-up the tables in the dining area
 Set the mood/ambiance of the dining area

COC 2 – Welcome guests and take food and beverage orders

 Welcome and greet guests
 Seat the guest
 Take food and beverage orders
 Liaise between kitchen and service area

COC 3 – Promote food and beverage products

 Know the product
 Undertake suggestive selling
 Carry out Upselling strategies

COC 4 – Provide food and beverage services to guests

 Serve food orders
 Assist the diners
 Perform banquet or catering food service
 Serve beverage orders
 Conclude food service and close down dining area

COC 5 - Provide room service

 Take and process room service orders
 Set-up trays and trolleys
 Present and serve food and beverage orders to guests
 Present room service account
 Clear away room service equipment

COC 6 - Receive and handle guest concerns

 Listen to the complaint
 Apologize to the guest
 Take proper action on the complaint
 Record complaint
COC 1 - Prepare the dining room/restaurant area for service

 Take table reservation

 Prepare service stations and equipment
 Set-up the tables in the dining area
 Set the mood/ambiance of the dining area
COC 2 – Welcome guests and take food and beverage orders

 Welcome and greet guests

 Seat the guest
 Take food and beverage orders
 Liaise between kitchen and service area
COC 3 – Promote food and beverage products

 Know the product

 Undertake suggestive selling
 Carry out Upselling strategies
COC 4 – Provide food and beverage services to guests

 Serve food orders

 Assist the diners
 Perform banquet or catering food service
 Serve beverage orders
 Conclude food service and close down dining area
COC 5 - Provide room service

 Take and process room service orders

 Set-up trays and trolleys
 Present and serve food and beverage orders to guests
 Present room service account
 Clear away room service equipment
COC 6 - Receive and handle guest concerns

 Listen to the complaint

 Apologize to the guest
 Take proper action on the complaint
 Record complai
 TRAINER’S PROFILE

EL ROY S. APOSAGA
TESDA Trainer
Tourism Sector
Qualifications: NC II
PICTORIALS