Non-value added activities

1. No signage

2. Finding the Bus

- No helpdesk

- Too many kiosks

Bottleneck analysis

1. Single entry/exit point

2. Crowding because of autos in the parking space

3. Kiosk queue restrict bus movement space

4. Damaged bus in the parking space

5. No space for manoeuvring

Proposals:

1. Reopen the exit gate closed by JNAC

2. Remove the damaged bus from parking space

3. Allocate a separate area for repair work.

4. Establish a central kiosk that caters to all private agencies

5. Construct a separate auto stand

Flow optimization

1. Unfair allocation of parking spaces

2. Largest players take the spots with most footfall

Alternatives:

1. Auctioning Parking Spaces

2. Rotational System for parking allotment (fair playing field)

Resource utilization

1. Buses travel with 40-50% occupancy

2. Buses parked outside the premises

3. No collaboration among travel agents

4. Confusing Booking system for users

5. Too many buses in less space

Alternatives:
1. Use of Minibuses to save cost and optimize fuel utilization

2. Operate lesser buses with centralized kiosks (Cap on no. of buses)

3. Allocate specific time slots based on tender to the operators

4. Central Ticketing System

5. Multilevel Bus Parking System