CURRICULUM VITAE

PERSONAL DETAIL

Name : Ni Luh Sherlyta Yutami

Nickname : Sherly
Place/Date of Birth : Denpasar, April 27th 2001
Age : 18 years old
Gender : Female
Religion : Hindu
Nationality : Indonesia
Address : JL. Ratna Perumahan Bayuh Asri No.36, Ungasan, Kuta Selatan, Badung, Bali
Mobile No : +62 85 739 367 159
Email Address : Sherlytayutami@gmail.com
Height,Weight : 165 cm, 48 kg

EDUCATIONAL BACKGROUND

 Vocational High School at SMK Harapan Bunda Jimbaran

 Junior High School at SMP Negeri 2 Kuta Selatan
 Elementary School at SD No.4 Ungasan
Professional Summary
Experienced in hostess and front office for 8 months of exemplary service. Committed to
providing helpful, fast and accurate service to the costumer. Demonstrate active listening and
communication skills to ensure the costumer are satisfied and happy. Experience in various task,
including as a greeter, ticketing and complain handling. Comfortable serving the costumer of various age
ranges and backgrounds. Determined team player striving to deliver the highest quality service.

Skills
Strong customer service skills, including assessing customer needs, adhering to quality standards,
evaluating customer satisfaction, and making the proper adjustments or corrections. Excellent active
listening skills and ability to give my complete attention to my costumer during busy times. Demonstrated
service orientation; always looking for opportunities to serve my costumer and assist other employees.

Achievement/task
Klapa Resort
Trainee
October 2017-February 2018

 My first experience in the world of hospitality required me to learn fast, be agile and take
challenges.
 Handle information, products or services and general information outside the hotel.
 Coordinating guest services (coordinator from other departments in the hotel).
 Report the status of the room by computer.
 Record guest payments (guest bill / guest folio / guest account).
 Complete guest payments (at check-out).
 Compile a history of guest visits.
 Handle telephone, role and e-mail.
 Ensures that customers are enjoying their stay or that they do not have any problem with their
facility.

Sunday Beach Club

Trainee
May 2018-October 2018

 Communicated with bussers and management to provide prompt seating and efficient turnover
 Accept and organize reservations, and prioritize reservations to accommodate customers.
 Greeted guests and escorted them to table or waiting area.
 Addressed guest requests or complaints, and escalated major complaints to manager.