SCHOOL FACILITIES AND STUDENT SATISFACTION IN UNIVERSITY OF

MINDANAO PENAPLATANAPLATA COLLEGE

In Partial fulfillment

Of the Requirements for the

Project Purposive Communication

Ardion, Patricia Jane

Belleza, Dina

Casilao, Girlie

Encarguez, Reshell Joy

Garcia, Adrian

Nasinopa, Jenny
 CHAPTER 1

INTRPDUCTION

Rationale

The ompetition among education institutions (Eis) has increased, these institutions have

been forced to adopt market-oriented strategies to differentiate themselves from their

competitors and, thereby, attract as many students as possible (Butt and Rehman, 2019). It had

also been explored that schools start realizing that the education and other services they offer

should be considered as a business like other service industries and they should focus on

student’s expectations and pereptions while delivering the service (Malik et al., 2010; Mulu,

2012)

Feedback from students can be used to improve those factors where satisfaction is low

(Douglas et al., 2011) for they are vital in promoting life at the institution and yield an important

impact on school’s standing in global rankings, and because student satisfaction has been found

to be associated with the perceived quality of the institution (Athiyaman, 2010), raising the

level of student satisfaction will improve publi perception with respect to the quality of the

institution.

Student satisfaction is shaped by both the perceived quality of the performance of the

service providers, i.e. the Eduation Institutions and the perceive outcomes of that performance

(Hartman and Schmidt, 2010). In addition, shool failities play an important role in achieving

te goals of the shool by providing students an effective infrastructure as a basis for school

functions for students are more likely to continue in their studies and are more likely to succeed

academically, this results to enhancing the financial position and reputation of the institution

(Karna et al., 2013). Moreover, shool facilities are important factors that influence students’
decision when selecting an Education Institution (Price et a;., 2003), as high quality failities

are found to have major impact on learning (Lewis, 2000, Tanner, 2009).

It is in the above context that the researcher would like to find out if there is aa domain

of school facility such as phyical and mechanil feautures, school safety, educational

appropriateness, bulding suitability, and school site suitability (Wisonsin Department of Public

Instruction, 1999). Thus, the researcher has not come accross with a similar study in the local

setting because of insufficient emperial studies and most researches were conducted abroad.

Therefore, there is an urgency to pursue the study to contribute to existing body of knowledge.

Research Objective

The purpose of the study is to determine the significant relationship between school

facilities and student satisfaction in University of Mindanao Penaplata College. Specifically,

this study has the following objective:

1. To assess the level of school failities in terms of:

1.1 physical and mechanical features;

1.2 school safety;

1.3 educational appropriateness;

1.4 building suitability; and

1.5 school site suitability

2. To ascertain the level of student satisfation in University of Mindanao Penaplata

College in terms of:

2.1 educational guidance/ student counseling;

2.2 studying arrangements;

2.3 studying (organization);

 2.4 student self – assessment amd self assessment;

2.5 atttitude towards students;

2.6 premises;

2.7 cleaning servies

2.8 atering services/ canteen services

2.9 library;

2.10 teaching and learning; and

2.11 practical training period.

3. To determine the relationship between school facilities and student satisfaction of

University of Mindana Penaplata College.

Hypothesis

HO: There is no significant relationship between school facilities and student

satisfaction in Univeristy of Mindanao Penaplata College.

HA: There is significant relationship between school facilities and student satisfaction

in Univeristy of Mindanao Penaplata College.

Significance of the Study

This study on school facilities and student satisfaction is a contribution to both private

and public educayion institutions. This is because students’ satisfaction is related to the quality

of facilities in a school whch could help them impove academically. School facilities help

students in seeking an education institution that ould provide a great impact to their learning as

well.
 Moreover, this study will be significant to ensure that the facikities of the school can

satisfy the students’ needs and expectations in both public and private sector. Also, this study

on school facilities and student satisfaction may provide helpful contributions ro the following

group of people. This may help the private and private institution in terms of strengthening

their shool facilities for the satisfation of students which ould help ahieving the goals of the

school.

Furthermore, this study will be beneficial to school so that they will be guided on

attracting new students and retaining the old ones. Similarly, this study will be beneficail for it

gives them some basis when choosing a shool.

Definition of Terms

The following terms are defined operationally in this study.

School Facility. Are buildings and grounds, parking lots, playing fields, fied equipment and

all objets and struture designed and created to serve a particular academifunction. They include

academic library, lecture hall, display projectors, lightning system, computer rooms, etc.

Student Satisfation. Defined as the favorability of tge student’s subjective evaluation of the

various outomes and experienes associated with education. Student satisfaction is being shaped

continually by repeated experiences in campus life.