2013 2014 2015 2016

Customer Bases Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

BtoC Mobile 17,174,642 17,033,760 16,960,921 17,036,875 16,768,516 16,618,542 16,433,240 16,238,034 15,816,174 15,240,877 15,082,874 15,137,299 14,865,029 14,577,382 14,489,005

Postpaid 12,910,770 12,977,004 13,094,447 13,256,630 13,141,039 13,138,575 13,075,278 13,003,903 12,860,172 12,546,034 12,463,731 12,604,359 12,576,222 12,376,727 12,303,887

Prepaid 4,263,872 4,056,756 3,866,474 3,780,245 3,627,477 3,479,967 3,357,962 3,234,131 2,956,002 2,694,843 2,619,143 2,532,940 2,288,807 2,200,655 2,185,118

Fixed 6,440,069 6,470,427 6,525,082 6,581,503 6,622,893 6,623,619 6,602,896 6,577,285 6,519,759 6,400,911 6,358,387 6,352,864 6,291,917 6,234,400 6,159,387

ADSL 5,012,539 5,035,301 5,069,670 5,101,770 5,128,716 5,113,854 5,082,170 5,029,980 4,924,933 4,735,954 4,621,682 4,538,497 4,411,221 4,309,096 4,189,833

FTTB & FTTH 1,427,530 1,435,126 1,455,412 1,479,733 1,494,177 1,509,765 1,520,726 1,547,305 1,594,826 1,664,957 1,736,705 1,814,367 1,880,696 1,925,304 1,969,554

BtoB Mobile

Postpaid 5,329,348 5,802,587 6,053,526 6,189,697 6,297,778 6,472,597 6,629,910 6,700,575 6,678,143 6,654,353 6,723,754 6,810,552 5,433,273 5,427,566 5,433,892
of which M2M 2,778,186 3,236,092 3,484,688 3,615,089 3,739,451 3,924,419 4,102,096 4,225,462 4,357,395 4,392,776 4,503,531 4,649,199 3,322,507 3,362,442 3,389,683

Wholesale Fixe

White Label 879,790 909,236 938,013 973,517 999,417 1,001,622 1,009,133 1,000,564 990,066 926,657 865,117 691,888 450,147 363,539 347,967
of which Fiber 312,515 312,515 334,389 362,557 376,976 366,055 361,832 391,161 394,516 385,034 373,108 359,434 358,375 344,845 336,688
 sqqs

2013 2014 2015 2016

ARPUs Q4 FY Average Q1 Q2 Q3 Q4 FY Average Q1 Q2 Q3 Q4 FY Average Q1 Q2 Q3 FY Average
BtoC Mobile Total 23.0 23.9 22.6 22.6 22.8 22.1 22.5 21.8 22.7 23.2 22.2 22.5 21.8 22.3 23.4 22.5

Postpaid 27.5 29.0 26.9 26.8 26.8 25.9 26.6 25.5 26.1 26.5 25.3 25.9 24.6 25.0 26.1 25.2

Prepaid 7.9 8.0 7.6 7.3 7.6 7.2 7.4 6.9 7.4 7.9 7.7 7.4 7.8 7.8 8.1 7.9

Fixed Total 34.3 34.3 34.0 34.0 34.3 34.2 34.1 34.3 35.3 35.8 34.9 35.1 33.9 35.6 37.3 35.6

FTTB & FTTH 40.4 40.7 40.2 39.5 39.5 39.0 39.6 40.1 40.3 40.3 39.3 40.0 38.7 40.8 41.2 40.2
Homes Passed
FY 2009 FY 2010 FY 2011 FY 2012 FY 2013
Superfast Homes Passed (1) 9,758 9,798 9,833 9,875 9,940

of which Fiber plugs 3,513 4,171 4,285 4,788 5,196

% upgrade 36% 43% 44% 48% 52%

(1) redefined at year end 2014 as homes which can be offered a Superfast Broadband connection
Q1 2014 Q2 2014 Q3 2014 Q4 2014 FY 2014 Q1 2015 Q2 2015 Q3 2015
9,956 9,958 9,975 10,394 9,036 9,119 9,210 9,256

5,405 5,609 5,817 6,451 6,451 6,728 7,010 7,370

54% 56% 58% 62% 71% 74% 76% 80%
Q4 2015 Q1 2016 Q2 2016 Q3 2016
9,323 9,481 9,641 9,935

7,711 8,131 8,550 8,936

83% 86% 89% 90%