Front Office Manager

Structural Dimensions -liasion role

External Environment
- Less
Gulf War
Centralization
Recession
- Moderate
Possible Actions
Formalization
React PBX Operator
- Small Hierarchy
Adapt
- Less
Influence Co-ordination Mechanisms
specialization
- Direct supervision
Present Strategy - Mutual Adjustment Property
Organic Design
- Cost cutting - Standardization Management
- Small size
Required Strategy - Service technology o Outputs system
-Personalized - Innovation strategy o Work processes
Customer Service - Changing o Skills
environment Roles and
Core Work Technology Responsibilities
-service (close to the customer) -Effectiveness Vs -Train Laura and
-variety (number of exceptions in the job) Efficiency staff
-analyzability (following SOPS, manuals or -Horizontal
wisdom, experience, intuition) communication
Task vis-à-vis role -Teamwork
- Narrowly defined piece of work -Technical and Manager
- Discretion and authority to achieve interpersonal skills On Duty
an outcome