Serial # Service Record Type Status Ticket Sub category

Location Main CI Admin group Description Submit user Close time Title
Request user Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITE 07619 CONTACT Sriramajayam Ganesan 4 - Low
05/17/2019 07:55 AM
763 Incident Closed Complete 79252 Alert Message 7665 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:08 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/18/2019 11:31 PM
764 Incident Closed Complete 79437 Alert Message 7788 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:02 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/19/2019 06:31 AM
770 Incident Closed 67792 Alert Message 7741 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool alert -
rx.7741.st.kmart.com-->ITM Agent Offline: rx.7741.st.kmart.com:LZ Prathiba
Kariveetil 05/13/2019 09:36 AM Netcool alert - rx.7741.st.kmart.com-->ITM
Agent Offline: rx.7741.st.kmart.com:LZ SITE 07741 CONTACT Sivasankar Vaithiy
4 - Low 05/07/2019 10:05 PM
771 Incident Closed 73817 Alert Message 3486 CI #660505 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS LCD Panel : Lost PSU
redundancy. Check PSU cables Sivasankar Vaithiy 05/17/2019 07:38 AM LCD
Panel : Lost PSU redundancy. Check PSU cables SITE 03486 CONTACT Sivasankar
Vaithiy 4 - Low 05/14/2019 09:27 AM
772 Incident Closed 80046 Alert Message 7083 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
rxivr.7083.st.kmart.comITM Agent Offline: rxivr.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:52 AM
rxivr.7083.st.kmart.com ITM Agent Offline: rxivr.7083.st.kmart.com:LZ SITE
07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019 03:34 AM
773 Incident Closed 80047 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS
rx7083.7083.st.kmart.comITM Agent Offline: rx7083.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:33 AM
rx7083.7083.st.kmart.com ITM Agent Offline: rx7083.7083.st.kmart.com:LZ
SITE 07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019
03:36 AM
774 Incident Closed 81272 Alert Message 9420 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx9420.9420.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:36
PM ITM Agent Offline: rx9420.9420.st.kmart.com:LZ SITE 09420 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:04 AM
775 Incident Closed 81273 Alert Message 3810 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx3810.3810.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:09
PM ITM Agent Offline: rx3810.3810.st.kmart.com:LZ SITE 03810 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:06 AM
776 Incident Closed 81830 Alert Message 7665 CI #138465 -
kmt07665svhst01.7665.st.kmart.com IBM_IR_STASERVER_OPS monitor.sh function:
tomcat 05/21/2019 04:59 PM INTEGRATION - BEM BEM Integration
Sivasankar Vaithiy 3 - Moderate 05/21/2019 03:01 PM
777 Incident Closed 91073 Alert Message 7208 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS "Issue : ITM Agent
Offline: rx7208.7208.st.kmart.com:LZ
Store : rx7208.7208.st.kmart.com" Sharmila Chinadurai 05/31/2019 03:12 PM
rx7208.7208.st.kmart.com --- ITM Agent Offline: rx7208.7208.st.kmart.com:LZ
SITE 07208 CONTACT Sivasankar Vaithiy 3 - Moderate 05/30/2019
11:42 PM
Serial # Service Record Type Status Ticket Sub category
Location Main CI Admin group Description Submit user Close time Title
Request user Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
 IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITE 07619 CONTACT Sriramajayam Ganesan 4 - Low
05/17/2019 07:55 AMSerial # Service Record Type Status Ticket
Sub category Location Main CI Admin group Description Submit user
Close time Title Request user Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITE 07619 CONTACT Sriramajayam Ganesan 4 - Low
05/17/2019 07:55 AM
763 Incident Closed Complete 79252 Alert Message 7Serial # Service
Record Type Status Ticket Sub category Location Main CI Admin
group Description Submit user Close time Title Request user Assigned To
Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITE 07619 CONTACT Sriramajayam Ganesan 4 - Low
05/17/2019 07:55 AM
763 Incident Closed Complete 79252 Alert Message 7665 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:08 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/18/2019 11:31 PM
764 Incident Closed Complete 79437 Alert Message 7788 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:02 AM INTEGRATION - BESerial #
Service Record Type Status Ticket Sub category Location
Main CI Admin group Description Submit user Close time Title Request user
Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITE 07619 CONTACT Sriramajayam Ganesan 4 - Low
05/17/2019 07:55 AM
763 Incident Closed Complete 79252 Alert Message 7665 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:08 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/18/2019 11:31 PM
764 Incident Closed Complete 79437 Alert Message 7788 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:02 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/19/2019 06:31 AM
770 Incident Closed 67792 Alert Message 7741 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool alert -
rx.7741.st.kmart.com-->ITM Agent Offline: rx.7741.st.kmart.com:LZ Prathiba
Kariveetil 05/13/2019 09:36 AM Netcool alert - rx.7741.st.kmart.com-->ITM
Agent Offline: rx.7741.st.kmart.com:LZ SITE 07741 CONTACT Sivasankar Vaithiy
4 - Low 05/07/2019 10:05 PM
771 Incident Closed 73817 Alert Message 3486 CI #660505 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS LCD Panel : Lost PSU
redundancy. Check PSU cables Sivasankar Vaithiy 05/17/2019 07:38 AM LCD
Panel : Lost PSU redundancy. Check PSU cables SITE 03486 CONTACT Sivasankar
Vaithiy 4 - Low 05/14/2019 09:27 AM
772 Incident Closed 80046 Alert Message 7083 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
rxivr.7083.st.kmart.comITM Agent Offline: rxivr.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:52 AM
rxivr.7083.st.kmart.com ITM Agent Offline: rxivr.7083.st.kmart.com:LZ SITE
07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019 03:34 AM
773 Incident Closed 80047 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS
rx7083.7083.st.kmart.comITM Agent Offline: rx7083.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:33 AM
rx7083.7083.st.kmart.com ITM Agent Offline: rx7083.7083.st.kmart.com:LZ
SITE 07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019
03:36 AM
774 Incident Closed 81272 Alert Message 9420 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx9420.9420.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:36
PM ITM Agent Offline: rx9420.9420.st.kmart.com:LZ SITE 09420 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:04 AM
775 Incident Closed 81273 Alert Message 3810 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx3810.3810.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:09
PM ITM Agent Offline: rx3810.3810.st.kmart.com:LZ SITE 03810 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:06 AM
776 Incident Closed 81830 Alert Message 7665 CI #138465 -
kmt07665svhst01.7665.st.kmart.com IBM_IR_STASERVER_OPS monitor.sh function:
tomcat 05/21/2019 04:59 PM INTEGRATION - BEM BEM Integration
Sivasankar Vaithiy 3 - Moderate 05/21/2019 03:01 PM
777 Incident Closed 91073 Alert Message 7208 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS "Issue : ITM Agent
Offline: rx7208.7208.st.kmart.com:LZ
Store : rx7208.7208.st.kmart.com" Sharmila Chinadurai 05/31/2019 03:12 PM
rx7208.7208.st.kmart.com --- ITM Agent Offline: rx7208.7208.st.kmart.com:LZ
SITE 07208 CONTACT Sivasankar Vaithiy 3 - Moderate 05/30/2019
11:42 PM
Serial # Service Record Type Status Ticket Sub category
Location Main CI Admin group Description Submit user Close time Title
Request user Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
 4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITE 07619 CONTACT Sriramajayam Ganesan 4 - Low
05/17/2019 07:55 AM
763 Incident Closed Complete 79252 Alert Message 7665 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:08 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/18/2019 11:31 PM
764 Incident Closed Complete 79437 Alert Message 7788 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:02 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/19/2019 06:31 AM
770 Incident Closed 67792 Alert Message 7741 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool alert -
rx.7741.st.kmart.com-->ITM Agent Offline: rx.7741.st.kmart.com:LZ Prathiba
Kariveetil 05/13/2019 09:36 AM Netcool alert - rx.7741.st.kmart.com-->ITM
Agent Offline: rx.7741.st.kmart.com:LZ SITE 07741 CONTACT Sivasankar Vaithiy
4 - Low 05/07/2019 10:05 PM
771 Incident Closed 73817 Alert Message 3486 CI #660505 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS LCD Panel : Lost PSU
redundancy. Check PSU cables Sivasankar Vaithiy 05/17/2019 07:38 AM LCD
Panel : Lost PSU redundancy. Check PSU cables SITE 03486 CONTACT Sivasankar
Vaithiy 4 - Low 05/14/2019 09:27 AM
772 Incident Closed 80046 Alert Message 7083 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
rxivr.7083.st.kmart.comITM Agent Offline: rxivr.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:52 AM
rxivr.7083.st.kmart.com ITM Agent Offline: rxivr.7083.st.kmart.com:LZ SITE
07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019 03:34 AM
773 Incident Closed 80047 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS
rx7083.7083.st.kmart.comITM Agent Offline: rx7083.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:33 AM
rx7083.7083.st.kmart.com ITM Agent Offline: rx7083.7083.st.kmart.com:LZ
SITE 07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019
03:36 AM
774 Incident Closed 81272 Alert Message 9420 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx9420.9420.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:36
PM ITM Agent Offline: rx9420.9420.st.kmart.com:LZ SITE 09420 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:04 AM
775 Incident Closed 81273 Alert Message 3810 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx3810.3810.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:09
PM ITM Agent Offline: rx3810.3810.st.kmart.com:LZ SITE 03810 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:06 AM
776 Incident Closed 81830 Alert Message 7665 CI #138465 -
kmt07665svhst01.7665.st.kmart.com IBM_IR_STASERVER_OPS monitor.sh function:
tomcat 05/21/2019 04:59 PM INTEGRATION - BEM BEM Integration
Sivasankar Vaithiy 3 - Moderate 05/21/2019 03:01 PM
777 Incident Closed 91073 Alert Message 7208 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS "Issue : ITM Agent
Offline: rx7208.7208.st.kmart.com:LZ
Store : rx7208.7208.st.kmart.com" Sharmila Chinadurai 05/31/2019 03:12 PM
rx7208.7208.st.kmart.com --- ITM Agent Offline: rx7208.7208.st.kmart.com:LZ
SITE 07208 CONTACT Sivasankar Vaithiy 3 - Moderate 05/30/2019
11:42 PM
Serial # Service Record Type Status Ticket Sub category
Location Main CI Admin group Description Submit user Close time Title
Request user Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITE 07619 CONTACT Sriramajayam Ganesan 4 - Low
05/17/2019 07:55 AM
763 Incident Closed Complete 79252 Alert Message 7665 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:08 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/18/2019 11:31 PM
764 Incident Closed Complete 79437 Alert Message 7788 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:02 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/19/2019 06:31 AM
770 Incident Closed 67792 Alert Message 7741 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool alert -
rx.7741.st.kmart.com-->ITM Agent Offline: rx.7741.st.kmart.com:LZ Prathiba
Kariveetil 05/13/2019 09:36 AM Netcool alert - rx.7741.st.kmart.com-->ITM
Agent Offline: rx.7741.st.kmart.com:LZ SITE 07741 CONTACT Sivasankar Vaithiy
4 - Low 05/07/2019 10:05 PM
771 Incident Closed 73817 Alert Message 3486 CI #660505 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS LCD Panel : Lost PSU
redundancy. Check PSU cables Sivasankar Vaithiy 05/17/2019 07:38 AM LCD
Panel : Lost PSU redundancy. Check PSU cables SITE 03486 CONTACT Sivasankar
Vaithiy 4 - Low 05/14/2019 09:27 AM
772 Incident Closed 80046 Alert Message 7083 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
rxivr.7083.st.kmart.comITM Agent Offline: rxivr.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:52 AM
rxivr.7083.st.kmart.com ITM Agent Offline: rxivr.7083.st.kmart.com:LZ SITE
07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019 03:34 AM
773 Incident Closed 80047 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS
rx7083.7083.st.kmart.comITM Agent Offline: rx7083.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:33 AM
rx7083.7083.st.kmart.com ITM Agent Offline: rx7083.7083.st.kmart.com:LZ
SITE 07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019
03:36 AM
774 Incident Closed 81272 Alert Message 9420 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx9420.9420.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:36
PM ITM Agent Offline: rx9420.9420.st.kmart.com:LZ SITE 09420 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:04 AM
775 Incident Closed 81273 Alert Message 3810 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx3810.3810.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:09
PM ITM Agent Offline: rx3810.3810.st.kmart.com:LZ SITE 03810 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:06 AM
776 Incident Closed 81830 Alert Message 7665 CI #138465 -
kmt07665svhst01.7665.st.kmart.com IBM_IR_STASERVER_OPS monitor.sh function:
tomcat 05/21/2019 04:59 PM INTEGRATION - BEM BEM Integration
Sivasankar Vaithiy 3 - Moderate 05/21/2019 03:01 PM
777 Incident Closed 91073 Alert Message 7208 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS "Issue : ITM Agent
Offline: rx7208.7208.st.kmart.com:LZ
Store : rx7208.7208.st.kmart.com" Sharmila Chinadurai 05/31/2019 03:12 PM
rx7208.7208.st.kmart.com --- ITM Agent Offline: rx7208.7208.st.kmart.com:LZ
SITE 07208 CONTACT Sivasankar Vaithiy 3 - Moderate 05/30/2019
11:42 PM
Serial # Service Record Type Status Ticket Sub category
Location Main CI Admin group Description Submit user Close time Title
Request user Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
 Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITE 07619 CONTACT Sriramajayam Ganesan 4 - Low
05/17/2019 07:55 AM
763 Incident Closed Complete 79252 Alert Message 7665 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:08 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/18/2019 11:31 PM
764 Incident Closed Complete 79437 Alert Message 7788 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:02 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/19/2019 06:31 AM
770 Incident Closed 67792 Alert Message 7741 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool alert -
rx.7741.st.kmart.com-->ITM Agent Offline: rx.7741.st.kmart.com:LZ Prathiba
Kariveetil 05/13/2019 09:36 AM Netcool alert - rx.7741.st.kmart.com-->ITM
Agent Offline: rx.7741.st.kmart.com:LZ SITE 07741 CONTACT Sivasankar Vaithiy
4 - Low 05/07/2019 10:05 PM
771 Incident Closed 73817 Alert Message 3486 CI #660505 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS LCD Panel : Lost PSU
redundancy. Check PSU cables Sivasankar Vaithiy 05/17/2019 07:38 AM LCD
Panel : Lost PSU redundancy. Check PSU cables SITE 03486 CONTACT Sivasankar
Vaithiy 4 - Low 05/14/2019 09:27 AM
772 Incident Closed 80046 Alert Message 7083 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
rxivr.7083.st.kmart.comITM Agent Offline: rxivr.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:52 AM
rxivr.7083.st.kmart.com ITM Agent Offline: rxivr.7083.st.kmart.com:LZ SITE
07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019 03:34 AM
773 Incident Closed 80047 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS
rx7083.7083.st.kmart.comITM Agent Offline: rx7083.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:33 AM
rx7083.7083.st.kmart.com ITM Agent Offline: rx7083.7083.st.kmart.com:LZ
SITE 07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019
03:36 AM
774 Incident Closed 81272 Alert Message 9420 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx9420.9420.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:36
PM ITM Agent Offline: rx9420.9420.st.kmart.com:LZ SITE 09420 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:04 AM
775 Incident Closed 81273 Alert Message 3810 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx3810.3810.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:09
PM ITM Agent Offline: rx3810.3810.st.kmart.com:LZ SITE 03810 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:06 AM
776 Incident Closed 81830 Alert Message 7665 CI #138465 -
kmt07665svhst01.7665.st.kmart.com IBM_IR_STASERVER_OPS monitor.sh function:
tomcat 05/21/2019 04:59 PM INTEGRATION - BEM BEM Integration
Sivasankar Vaithiy 3 - Moderate 05/21/2019 03:01 PM
777 Incident Closed 91073 Alert Message 7208 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS "Issue : ITM Agent
Offline: rx7208.7208.st.kmart.com:LZ
Store : rx7208.7208.st.kmart.com" Sharmila Chinadurai 05/31/2019 03:12 PM
rx7208.7208.st.kmart.com --- ITM Agent Offline: rx7208.7208.st.kmart.com:LZ
SITE 07208 CONTACT Sivasankar Vaithiy 3 - Moderate 05/30/2019
11:42 PM
Serial # Service Record Type Status Ticket Sub category
Location Main CI Admin group Description Submit user Close time Title
Request user Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITE 07619 CONTACT Sriramajayam Ganesan 4 - Low
05/17/2019 07:55 AM
763 Incident Closed Complete 79252 Alert Message 7665 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:08 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/18/2019 11:31 PM
764 Incident Closed Complete 79437 Alert Message 7788 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:02 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/19/2019 06:31 AM
770 Incident Closed 67792 Alert Message 7741 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool alert -
rx.7741.st.kmart.com-->ITM Agent Offline: rx.7741.st.kmart.com:LZ Prathiba
Kariveetil 05/13/2019 09:36 AM Netcool alert - rx.7741.st.kmart.com-->ITM
Agent Offline: rx.7741.st.kmart.com:LZ SITE 07741 CONTACT Sivasankar Vaithiy
4 - Low 05/07/2019 10:05 PM
771 Incident Closed 73817 Alert Message 3486 CI #660505 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS LCD Panel : Lost PSU
redundancy. Check PSU cables Sivasankar Vaithiy 05/17/2019 07:38 AM LCD
Panel : Lost PSU redundancy. Check PSU cables SITE 03486 CONTACT Sivasankar
Vaithiy 4 - Low 05/14/2019 09:27 AM
772 Incident Closed 80046 Alert Message 7083 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
rxivr.7083.st.kmart.comITM Agent Offline: rxivr.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:52 AM
rxivr.7083.st.kmart.com ITM Agent Offline: rxivr.7083.st.kmart.com:LZ SITE
07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019 03:34 AM
773 Incident Closed 80047 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS
rx7083.7083.st.kmart.comITM Agent Offline: rx7083.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:33 AM
rx7083.7083.st.kmart.com ITM Agent Offline: rx7083.7083.st.kmart.com:LZ
SITE 07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019
03:36 AM
774 Incident Closed 81272 Alert Message 9420 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx9420.9420.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:36
PM ITM Agent Offline: rx9420.9420.st.kmart.com:LZ SITE 09420 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:04 AM
775 Incident Closed 81273 Alert Message 3810 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx3810.3810.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:09
PM ITM Agent Offline: rx3810.3810.st.kmart.com:LZ SITE 03810 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:06 AM
776 Incident Closed 81830 Alert Message 7665 CI #138465 -
kmt07665svhst01.7665.st.kmart.com IBM_IR_STASERVER_OPS monitor.sh function:
tomcat 05/21/2019 04:59 PM INTEGRATION - BEM BEM Integration
Sivasankar Vaithiy 3 - Moderate 05/21/2019 03:01 PM
777 Incident Closed 91073 Alert Message 7208 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS "Issue : ITM Agent
Offline: rx7208.7208.st.kmart.com:LZ
Store : rx7208.7208.st.kmart.com" Sharmila Chinadurai 05/31/2019 03:12 PM
rx7208.7208.st.kmart.com --- ITM Agent Offline: rx7208.7208.st.kmart.com:LZ
SITE 07208 CONTACT Sivasankar Vaithiy 3 - Moderate 05/30/2019
11:42 PM
Serial # Service Record Type Status Ticket Sub category
Location Main CI Admin group Description Submit user Close time Title
Request user Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITE 07619 CONTACT Sriramajayam Ganesan 4 - Low
05/17/2019 07:55 AM
763 Incident Closed Complete 79252 Alert Message 7665 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:08 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/18/2019 11:31 PM
764 Incident Closed Complete 79437 Alert Message 7788 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:02 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/19/2019 06:31 AM
770 Incident Closed 67792 Alert Message 7741 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool alert -
rx.7741.st.kmart.com-->ITM Agent Offline: rx.7741.st.kmart.com:LZ Prathiba
Kariveetil 05/13/2019 09:36 AM Netcool alert - rx.7741.st.kmart.com-->ITM
Agent Offline: rx.7741.st.kmart.com:LZ SITE 07741 CONTACT Sivasankar Vaithiy
4 - Low 05/07/2019 10:05 PM
771 Incident Closed 73817 Alert Message 3486 CI #660505 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS LCD Panel : Lost PSU
redundancy. Check PSU cables Sivasankar Vaithiy 05/17/2019 07:38 AM LCD
Panel : Lost PSU redundancy. Check PSU cables SITE 03486 CONTACT Sivasankar
Vaithiy 4 - Low 05/14/2019 09:27 AM
772 Incident Closed 80046 Alert Message 7083 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
rxivr.7083.st.kmart.comITM Agent Offline: rxivr.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:52 AM
rxivr.7083.st.kmart.com ITM Agent Offline: rxivr.7083.st.kmart.com:LZ SITE
07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019 03:34 AM
773 Incident Closed 80047 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS
rx7083.7083.st.kmart.comITM Agent Offline: rx7083.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:33 AM
rx7083.7083.st.kmart.com ITM Agent Offline: rx7083.7083.st.kmart.com:LZ
SITE 07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019
03:36 AM
774 Incident Closed 81272 Alert Message 9420 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx9420.9420.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:36
PM ITM Agent Offline: rx9420.9420.st.kmart.com:LZ SITE 09420 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:04 AM
775 Incident Closed 81273 Alert Message 3810 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx3810.3810.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:09
PM ITM Agent Offline: rx3810.3810.st.kmart.com:LZ SITE 03810 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:06 AM
776 Incident Closed 81830 Alert Message 7665 CI #138465 -
kmt07665svhst01.7665.st.kmart.com IBM_IR_STASERVER_OPS monitor.sh function:
tomcat 05/21/2019 04:59 PM INTEGRATION - BEM BEM Integration
Sivasankar Vaithiy 3 - Moderate 05/21/2019 03:01 PM
777 Incident Closed 91073 Alert Message 7208 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS "Issue : ITM Agent
Offline: rx7208.7208.st.kmart.com:LZ
Store : rx7208.7208.st.kmart.com" Sharmila Chinadurai 05/31/2019 03:12 PM
rx7208.7208.st.kmart.com --- ITM Agent Offline: rx7208.7208.st.kmart.com:LZ
SITE 07208 CONTACT Sivasankar Vaithiy 3 - Moderate 05/30/2019
11:42 PM
Serial # Service Record Type Status Ticket Sub category
Location Main CI Admin group Description Submit user Close time Title
Request user Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
 PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITE 07619 CONTACT Sriramajayam Ganesan 4 - Low
05/17/2019 07:55 AM
763 Incident Closed Complete 79252 Alert Message 7665 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:08 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/18/2019 11:31 PM
764 Incident Closed Complete 79437 Alert Message 7788 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:02 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/19/2019 06:31 AM
770 Incident Closed 67792 Alert Message 7741 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool alert -
rx.7741.st.kmart.com-->ITM Agent Offline: rx.7741.st.kmart.com:LZ Prathiba
Kariveetil 05/13/2019 09:36 AM Netcool alert - rx.7741.st.kmart.com-->ITM
Agent Offline: rx.7741.st.kmart.com:LZ SITE 07741 CONTACT Sivasankar Vaithiy
4 - Low 05/07/2019 10:05 PM
771 Incident Closed 73817 Alert Message 3486 CI #660505 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS LCD Panel : Lost PSU
redundancy. Check PSU cables Sivasankar Vaithiy 05/17/2019 07:38 AM LCD
Panel : Lost PSU redundancy. Check PSU cables SITE 03486 CONTACT Sivasankar
Vaithiy 4 - Low 05/14/2019 09:27 AM
772 Incident Closed 80046 Alert Message 7083 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
rxivr.7083.st.kmart.comITM Agent Offline: rxivr.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:52 AM
rxivr.7083.st.kmart.com ITM Agent Offline: rxivr.7083.st.kmart.com:LZ SITE
07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019 03:34 AM
773 Incident Closed 80047 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS
rx7083.7083.st.kmart.comITM Agent Offline: rx7083.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:33 AM
rx7083.7083.st.kmart.com ITM Agent Offline: rx7083.7083.st.kmart.com:LZ
SITE 07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019
03:36 AM
774 Incident Closed 81272 Alert Message 9420 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx9420.9420.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:36
PM ITM Agent Offline: rx9420.9420.st.kmart.com:LZ SITE 09420 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:04 AM
775 Incident Closed 81273 Alert Message 3810 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx3810.3810.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:09
PM ITM Agent Offline: rx3810.3810.st.kmart.com:LZ SITE 03810 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:06 AM
776 Incident Closed 81830 Alert Message 7665 CI #138465 -
kmt07665svhst01.7665.st.kmart.com IBM_IR_STASERVER_OPS monitor.sh function:
tomcat 05/21/2019 04:59 PM INTEGRATION - BEM BEM Integration
Sivasankar Vaithiy 3 - Moderate 05/21/2019 03:01 PM
777 Incident Closed 91073 Alert Message 7208 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS "Issue : ITM Agent
Offline: rx7208.7208.st.kmart.com:LZ
Store : rx7208.7208.st.kmart.com" Sharmila Chinadurai 05/31/2019 03:12 PM
rx7208.7208.st.kmart.com --- ITM Agent Offline: rx7208.7208.st.kmart.com:LZ
SITE 07208 CONTACT Sivasankar Vaithiy 3 - Moderate 05/30/2019
11:42 PM
Serial # Service Record Type Status Ticket Sub category
Location Main CI Admin group Description Submit user Close time Title
Request user Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
 Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITE 07619 CONTACT Sriramajayam Ganesan 4 - Low
05/17/2019 07:55 AM
763 Incident Closed Complete 79252 Alert Message 7665 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:08 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/18/2019 11:31 PM
764 Incident Closed Complete 79437 Alert Message 7788 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:02 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/19/2019 06:31 AM
770 Incident Closed 67792 Alert Message 7741 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool alert -
rx.7741.st.kmart.com-->ITM Agent Offline: rx.7741.st.kmart.com:LZ Prathiba
Kariveetil 05/13/2019 09:36 AM Netcool alert - rx.7741.st.kmart.com-->ITM
Agent Offline: rx.7741.st.kmart.com:LZ SITE 07741 CONTACT Sivasankar Vaithiy
4 - Low 05/07/2019 10:05 PM
771 Incident Closed 73817 Alert Message 3486 CI #660505 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS LCD Panel : Lost PSU
redundancy. Check PSU cables Sivasankar Vaithiy 05/17/2019 07:38 AM LCD
Panel : Lost PSU redundancy. Check PSU cables SITE 03486 CONTACT Sivasankar
Vaithiy 4 - Low 05/14/2019 09:27 AM
772 Incident Closed 80046 Alert Message 7083 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
rxivr.7083.st.kmart.comITM Agent Offline: rxivr.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:52 AM
rxivr.7083.st.kmart.com ITM Agent Offline: rxivr.7083.st.kmart.com:LZ SITE
07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019 03:34 AM
773 Incident Closed 80047 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS
rx7083.7083.st.kmart.comITM Agent Offline: rx7083.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:33 AM
rx7083.7083.st.kmart.com ITM Agent Offline: rx7083.7083.st.kmart.com:LZ
SITE 07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019
03:36 AM
774 Incident Closed 81272 Alert Message 9420 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx9420.9420.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:36
PM ITM Agent Offline: rx9420.9420.st.kmart.com:LZ SITE 09420 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:04 AM
775 Incident Closed 81273 Alert Message 3810 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx3810.3810.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:09
PM ITM Agent Offline: rx3810.3810.st.kmart.com:LZ SITE 03810 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:06 AM
776 Incident Closed 81830 Alert Message 7665 CI #138465 -
kmt07665svhst01.7665.st.kmart.com IBM_IR_STASERVER_OPS monitor.sh function:
tomcat 05/21/2019 04:59 PM INTEGRATION - BEM BEM Integration
Sivasankar Vaithiy 3 - Moderate 05/21/2019 03:01 PM
777 Incident Closed 91073 Alert Message 7208 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS "Issue : ITM Agent
Offline: rx7208.7208.st.kmart.com:LZ
Store : rx7208.7208.st.kmart.com" Sharmila Chinadurai 05/31/2019 03:12 PM
rx7208.7208.st.kmart.com --- ITM Agent Offline: rx7208.7208.st.kmart.com:LZ
SITE 07208 CONTACT Sivasankar Vaithiy 3 - Moderate 05/30/2019
11:42 PM
Serial # Service Record Type Status Ticket Sub category
Location Main CI Admin group Description Submit user Close time Title
Request user Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
 Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITE 07619 CONTACT Sriramajayam Ganesan 4 - Low
05/17/2019 07:55 AM
763 Incident Closed Complete 79252 Alert Message 7665 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:08 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/18/2019 11:31 PM
764 Incident Closed Complete 79437 Alert Message 7788 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:02 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/19/2019 06:31 AM
770 Incident Closed 67792 Alert Message 7741 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool alert -
rx.7741.st.kmart.com-->ITM Agent Offline: rx.7741.st.kmart.com:LZ Prathiba
Kariveetil 05/13/2019 09:36 AM Netcool alert - rx.7741.st.kmart.com-->ITM
Agent Offline: rx.7741.st.kmart.com:LZ SITE 07741 CONTACT Sivasankar Vaithiy
4 - Low 05/07/2019 10:05 PM
771 Incident Closed 73817 Alert Message 3486 CI #660505 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS LCD Panel : Lost PSU
redundancy. Check PSU cables Sivasankar Vaithiy 05/17/2019 07:38 AM LCD
Panel : Lost PSU redundancy. Check PSU cables SITE 03486 CONTACT Sivasankar
Vaithiy 4 - Low 05/14/2019 09:27 AM
772 Incident Closed 80046 Alert Message 7083 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
rxivr.7083.st.kmart.comITM Agent Offline: rxivr.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:52 AM
rxivr.7083.st.kmart.com ITM Agent Offline: rxivr.7083.st.kmart.com:LZ SITE
07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019 03:34 AM
773 Incident Closed 80047 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS
rx7083.7083.st.kmart.comITM Agent Offline: rx7083.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:33 AM
rx7083.7083.st.kmart.com ITM Agent Offline: rx7083.7083.st.kmart.com:LZ
SITE 07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019
03:36 AM
774 Incident Closed 81272 Alert Message 9420 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx9420.9420.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:36
PM ITM Agent Offline: rx9420.9420.st.kmart.com:LZ SITE 09420 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:04 AM
775 Incident Closed 81273 Alert Message 3810 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx3810.3810.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:09
PM ITM Agent Offline: rx3810.3810.st.kmart.com:LZ SITE 03810 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:06 AM
776 Incident Closed 81830 Alert Message 7665 CI #138465 -
kmt07665svhst01.7665.st.kmart.com IBM_IR_STASERVER_OPS monitor.sh function:
tomcat 05/21/2019 04:59 PM INTEGRATION - BEM BEM Integration
Sivasankar Vaithiy 3 - Moderate 05/21/2019 03:01 PM
777 Incident Closed 91073 Alert Message 7208 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS "Issue : ITM Agent
Offline: rx7208.7208.st.kmart.com:LZ
Store : rx7208.7208.st.kmart.com" Sharmila Chinadurai 05/31/2019 03:12 PM
rx7208.7208.st.kmart.com --- ITM Agent Offline: rx7208.7208.st.kmart.com:LZ
SITE 07208 CONTACT Sivasankar Vaithiy 3 - Moderate 05/30/2019
11:42 PM
Serial # Service Record Type Status Ticket Sub category
Location Main CI Admin group Description Submit user Close time Title
Request user Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
 05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
 Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITSerial # Service Record Type Status Ticket
Sub category Location Main CI Admin group Description Submit user
Close time Title Request user Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
 RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITE 07619 CONTACT Sriramajayam Ganesan 4 - Low
05/17/2019 07:55 AM
763 Incident Closed Complete 79252 Alert Message 7665 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:08 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/18/2019 11:31 PM
764 Incident Closed Complete 79437 Alert Message 7788 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:02 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/19/2019 06:31 AM
770 Incident Closed 67792 Alert Message 7741 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool alert -
rx.7741.st.kmart.com-->ITM Agent Offline: rx.7741.st.kmart.com:LZ Prathiba
Kariveetil 05/13/2019 09:36 AM Netcool alert - rx.7741.st.kmart.com-->ITM
Agent Offline: rx.7741.st.kmart.com:LZ SITE 07741 CONTACT Sivasankar Vaithiy
4 - Low 05/07/2019 10:05 PM
771 Incident Closed 73817 Alert Message 3486 CI #660505 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS LCD Panel : Lost PSU
redundancy. Check PSU cables Sivasankar Vaithiy 05/17/2019 07:38 AM LCD
Panel : Lost PSU redundancy. Check PSU cables SITE 03486 CONTACT Sivasankar
Vaithiy 4 - Low 05/14/2019 09:27 AM
772 Incident Closed 80046 Alert Message 7083 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
rxivr.7083.st.kmart.comITM Agent Offline: rxivr.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:52 AM
rxivr.7083.st.kmart.com ITM Agent Offline: rxivr.7083.st.kmart.com:LZ SITE
07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019 03:34 AM
773 Incident Closed 80047 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS
rx7083.7083.st.kmart.comITM Agent Offline: rx7083.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:33 AM
rx7083.7083.st.kmart.com ITM Agent Offline: rx7083.7083.st.kmart.com:LZ
SITE 07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019
03:36 AM
774 Incident Closed 81272 Alert Message 9420 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx9420.9420.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:36
PM ITM Agent Offline: rx9420.9420.st.kmart.com:LZ SITE 09420 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:04 AM
775 Incident Closed 81273 Alert Message 3810 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx3810.3810.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:09
PM ITM Agent Offline: rx3810.3810.st.kmart.com:LZ SITE 03810 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:06 AM
776 Incident Closed 81830 Alert Message 7665 CI #138465 -
kmt07665svhst01.7665.st.kmart.com IBM_IR_STASERVER_OPS monitor.sh function:
tomcat 05/21/2019 04:59 PM INTEGRATION - BEM BEM Integration
Sivasankar Vaithiy 3 - Moderate 05/21/2019 03:01 PM
777 Incident Closed 91073 Alert Message 7208 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS "Issue : ITM Agent
Offline: rx7208.7208.st.kmart.com:LZ
Store : rx7208.7208.st.kmart.com" Sharmila Chinadurai 05/31/2019 03:12 PM
rx7208.7208.st.kmart.com --- ITM Agent Offline: rx7208.7208.st.kmart.com:LZ
SITE 07208 CONTACT Sivasankar Vaithiy 3 - Moderate 05/30/2019
11:42 PM
Serial # Service Record Type Status Ticket Sub category
Location Main CI Admin group Description Submit user Close time Title
Request user Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITE 07619 CONTACT Sriramajayam Ganesan 4 - Low
05/17/2019 07:55 AM
763 Incident Closed Complete 79252 Alert Message 7665 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:08 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/18/2019 11:31 PM
764 Incident Closed Complete 79437 Alert Message 7788 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:02 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/19/2019 06:31 AM
770 Incident Closed 67792 Alert Message 7741 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool alert -
rx.7741.st.kmart.com-->ITM Agent Offline: rx.7741.st.kmart.com:LZ Prathiba
Kariveetil 05/13/2019 09:36 AM Netcool alert - rx.7741.st.kmart.com-->ITM
Agent Offline: rx.7741.st.kmart.com:LZ SITE 07741 CONTACT Sivasankar Vaithiy
4 - Low 05/07/2019 10:05 PM
771 Incident Closed 73817 Alert Message 3486 CI #660505 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS LCD Panel : Lost PSU
redundancy. Check PSU cables Sivasankar Vaithiy 05/17/2019 07:38 AM LCD
Panel : Lost PSU redundancy. Check PSU cables SITE 03486 CONTACT Sivasankar
Vaithiy 4 - Low 05/14/2019 09:27 AM
772 Incident Closed 80046 Alert Message 7083 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
rxivr.7083.st.kmart.comITM Agent Offline: rxivr.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:52 AM
rxivr.7083.st.kmart.com ITM Agent Offline: rxivr.7083.st.kmart.com:LZ SITE
07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019 03:34 AM
773 Incident Closed 80047 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS
rx7083.7083.st.kmart.comITM Agent Offline: rx7083.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:33 AM
rx7083.7083.st.kmart.com ITM Agent Offline: rx7083.7083.st.kmart.com:LZ
SITE 07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019
03:36 AM
774 Incident Closed 81272 Alert Message 9420 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx9420.9420.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:36
PM ITM Agent Offline: rx9420.9420.st.kmart.com:LZ SITE 09420 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:04 AM
775 Incident Closed 81273 Alert Message 3810 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx3810.3810.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:09
PM ITM Agent Offline: rx3810.3810.st.kmart.com:LZ SITE 03810 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:06 AM
776 Incident Closed 81830 Alert Message 7665 CI #138465 -
kmt07665svhst01.7665.st.kmart.com IBM_IR_STASERVER_OPS monitor.sh function:
tomcat 05/21/2019 04:59 PM INTEGRATION - BEM BEM Integration
Sivasankar Vaithiy 3 - Moderate 05/21/2019 03:01 PM
777 Incident Closed 91073 Alert Message 7208 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS "Issue : ITM Agent
Offline: rx7208.7208.st.kmart.com:LZ
Store : rx7208.7208.st.kmart.com" Sharmila Chinadurai 05/31/2019 03:12 PM
rx7208.7208.st.kmart.com --- ITM Agent Offline: rx7208.7208.st.kmart.com:LZ
SITE 07208 CONTACT Sivasankar Vaithiy 3 - Moderate 05/30/2019
11:42 PM
Serial # Service Record Type Status Ticket Sub category
Location Main CI Admin group Description Submit user Close time Title
Request user Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITE 07619 CONTACT Sriramajayam Ganesan 4 - Low
05/17/2019 07:55 AM
763 Incident Closed Complete 79252 Alert Message 7665 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:08 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/18/2019 11:31 PM
764 Incident Closed Complete 79437 Alert Message 7788 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:02 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/19/2019 06:31 AM
770 Incident Closed 67792 Alert Message 7741 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool alert -
rx.7741.st.kmart.com-->ITM Agent Offline: rx.7741.st.kmart.com:LZ Prathiba
Kariveetil 05/13/2019 09:36 AM Netcool alert - rx.7741.st.kmart.com-->ITM
Agent Offline: rx.7741.st.kmart.com:LZ SITE 07741 CONTACT Sivasankar Vaithiy
4 - Low 05/07/2019 10:05 PM
771 Incident Closed 73817 Alert Message 3486 CI #660505 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS LCD Panel : Lost PSU
redundancy. Check PSU cables Sivasankar Vaithiy 05/17/2019 07:38 AM LCD
Panel : Lost PSU redundancy. Check PSU cables SITE 03486 CONTACT Sivasankar
Vaithiy 4 - Low 05/14/2019 09:27 AM
772 Incident Closed 80046 Alert Message 7083 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
rxivr.7083.st.kmart.comITM Agent Offline: rxivr.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:52 AM
rxivr.7083.st.kmart.com ITM Agent Offline: rxivr.7083.st.kmart.com:LZ SITE
07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019 03:34 AM
773 Incident Closed 80047 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS
rx7083.7083.st.kmart.comITM Agent Offline: rx7083.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:33 AM
rx7083.7083.st.kmart.com ITM Agent Offline: rx7083.7083.st.kmart.com:LZ
SITE 07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019
03:36 AM
774 Incident Closed 81272 Alert Message 9420 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx9420.9420.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:36
PM ITM Agent Offline: rx9420.9420.st.kmart.com:LZ SITE 09420 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:04 AM
775 Incident Closed 81273 Alert Message 3810 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx3810.3810.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:09
PM ITM Agent Offline: rx3810.3810.st.kmart.com:LZ SITE 03810 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:06 AM
776 Incident Closed 81830 Alert Message 7665 CI #138465 -
kmt07665svhst01.7665.st.kmart.com IBM_IR_STASERVER_OPS monitor.sh function:
tomcat 05/21/2019 04:59 PM INTEGRATION - BEM BEM Integration
Sivasankar Vaithiy 3 - Moderate 05/21/2019 03:01 PM
777 Incident Closed 91073 Alert Message 7208 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS "Issue : ITM Agent
Offline: rx7208.7208.st.kmart.com:LZ
Store : rx7208.7208.st.kmart.com" Sharmila Chinadurai 05/31/2019 03:12 PM
rx7208.7208.st.kmart.com --- ITM Agent Offline: rx7208.7208.st.kmart.com:LZ
SITE 07208 CONTACT Sivasankar Vaithiy 3 - Moderate 05/30/2019
11:42 PM
Serial # Service Record Type Status Ticket Sub category
Location Main CI Admin group Description Submit user Close time Title
Request user Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITE 07619 CONTACT Sriramajayam Ganesan 4 - Low
05/17/2019 07:55 AM
763 Incident Closed Complete 79252 Alert Message 7665 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:08 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/18/2019 11:31 PM
764 Incident Closed Complete 79437 Alert Message 7788 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:02 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/19/2019 06:31 AM
770 Incident Closed 67792 Alert Message 7741 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool alert -
rx.7741.st.kmart.com-->ITM Agent Offline: rx.7741.st.kmart.com:LZ Prathiba
Kariveetil 05/13/2019 09:36 AM Netcool alert - rx.7741.st.kmart.com-->ITM
Agent Offline: rx.7741.st.kmart.com:LZ SITE 07741 CONTACT Sivasankar Vaithiy
4 - Low 05/07/2019 10:05 PM
771 Incident Closed 73817 Alert Message 3486 CI #660505 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS LCD Panel : Lost PSU
redundancy. Check PSU cables Sivasankar Vaithiy 05/17/2019 07:38 AM LCD
Panel : Lost PSU redundancy. Check PSU cables SITE 03486 CONTACT Sivasankar
Vaithiy 4 - Low 05/14/2019 09:27 AM
772 Incident Closed 80046 Alert Message 7083 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
rxivr.7083.st.kmart.comITM Agent Offline: rxivr.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:52 AM
rxivr.7083.st.kmart.com ITM Agent Offline: rxivr.7083.st.kmart.com:LZ SITE
07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019 03:34 AM
773 Incident Closed 80047 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS
rx7083.7083.st.kmart.comITM Agent Offline: rx7083.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:33 AM
rx7083.7083.st.kmart.com ITM Agent Offline: rx7083.7083.st.kmart.com:LZ
SITE 07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019
03:36 AM
774 Incident Closed 81272 Alert Message 9420 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx9420.9420.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:36
PM ITM Agent Offline: rx9420.9420.st.kmart.com:LZ SITE 09420 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:04 AM
775 Incident Closed 81273 Alert Message 3810 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx3810.3810.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:09
PM ITM Agent Offline: rx3810.3810.st.kmart.com:LZ SITE 03810 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:06 AM
776 Incident Closed 81830 Alert Message 7665 CI #138465 -
kmt07665svhst01.7665.st.kmart.com IBM_IR_STASERVER_OPS monitor.sh function:
tomcat 05/21/2019 04:59 PM INTEGRATION - BEM BEM Integration
Sivasankar Vaithiy 3 - Moderate 05/21/2019 03:01 PM
777 Incident Closed 91073 Alert Message 7208 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS "Issue : ITM Agent
Offline: rx7208.7208.st.kmart.com:LZ
Store : rx7208.7208.st.kmart.com" Sharmila Chinadurai 05/31/2019 03:12 PM
rx7208.7208.st.kmart.com --- ITM Agent Offline: rx7208.7208.st.kmart.com:LZ
 SITE 07208 CONTACT Sivasankar Vaithiy 3 - Moderate 05/30/2019
11:42 PM
Serial # Service Record Type Status Ticket Sub category
Location Main CI Admin group Description Submit user Close time Title
Request user Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPSerial # Service Record Type Status Ticket
Sub category Location Main CI Admin group Description Submit user
Close time Title Request user Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITE 07619 CONTACT Sriramajayam Ganesan 4 - Low
05/17/2019 07:55 AM
763 Incident Closed Complete 79252 Alert Message 7665 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:08 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/18/2019 11:31 PM
764 Incident Closed Complete 79437 Alert Message 7788 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:02 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/19/2019 06:31 AM
770 Incident Closed 67792 Alert Message 7741 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool alert -
rx.7741.st.kmart.com-->ITM Agent Offline: rx.7741.st.kmart.com:LZ Prathiba
Kariveetil 05/13/2019 09:36 AM Netcool alert - rx.7741.st.kmart.com-->ITM
Agent Offline: rx.7741.st.kmart.com:LZ SITE 07741 CONTACT Sivasankar Vaithiy
4 - Low 05/07/2019 10:05 PM
771 Incident Closed 73817 Alert Message 3486 CI #660505 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS LCD Panel : Lost PSU
redundancy. Check PSU cables Sivasankar Vaithiy 05/17/2019 07:38 AM LCD
Panel : Lost PSU redundancy. Check PSU cables SITE 03486 CONTACT Sivasankar
Vaithiy 4 - Low 05/14/2019 09:27 AM
772 Incident Closed 80046 Alert Message 7083 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
rxivr.7083.st.kmart.comITM Agent Offline: rxivr.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:52 AM
rxivr.7083.st.kmart.com ITM Agent Offline: rxivr.7083.st.kmart.com:LZ SITE
07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019 03:34 AM
773 Incident Closed 80047 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS
rx7083.7083.st.kmart.comITM Agent Offline: rx7083.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:33 AM
rx7083.7083.st.kmart.com ITM Agent Offline: rx7083.7083.st.kmart.com:LZ
SITE 07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019
03:36 AM
774 Incident Closed 81272 Alert Message 9420 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx9420.9420.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:36
PM ITM Agent Offline: rx9420.9420.st.kmart.com:LZ SITE 09420 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:04 AM
775 Incident Closed 81273 Alert Message 3810 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx3810.3810.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:09
PM ITM Agent Offline: rx3810.3810.st.kmart.com:LZ SITE 03810 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:06 AM
776 Incident Closed 81830 Alert Message 7665 CI #138465 -
kmt07665svhst01.7665.st.kmart.com IBM_IR_STASERVER_OPS monitor.sh function:
tomcat 05/21/2019 04:59 PM INTEGRATION - BEM BEM Integration
Sivasankar Vaithiy 3 - Moderate 05/21/2019 03:01 PM
777 Incident Closed 91073 Alert Message 7208 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS "Issue : ITM Agent
Offline: rx7208.7208.st.kmart.com:LZ
Store : rx7208.7208.st.kmart.com" Sharmila Chinadurai 05/31/2019 03:12 PM
rx7208.7208.st.kmart.com --- ITM Agent Offline: rx7208.7208.st.kmart.com:LZ
SITE 07208 CONTACT Sivasankar Vaithiy 3 - Moderate 05/30/2019
11:42 PM
Serial # Service Record Type Status Ticket Sub category
Location Main CI Admin group Description Submit user Close time Title
Request user Assigned To Priority Request time
444 Incident Closed 64950 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx7083.7083.st.kmart.com:LZ Gayathri Rajasekar 05/07/2019 09:22 AM ITM
Agent Offline: rx7083.7083.st.kmart.com:LZ SITE 07083 CONTACT Lavakumaran
V Krupakaran 3 - Moderate 05/05/2019 06:14 AM
445 Incident Closed 67301 Alert Message 7419 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx.7419.st.kmart.com:LZ Sharmila Chinadurai 05/10/2019 02:00 PM ITM Agent
Offline: rx.7419.st.kmart.com:LZ SITE 07419 CONTACT Lavakumaran V Krupakaran
4 - Low 05/07/2019 10:47 AM
446 Incident Closed 70029 Alert Message 3819 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS ITM Agent
offline :rxivr.3819.st.kmart.com:LZ Sharmila Chinadurai 05/14/2019 02:44 PM
ITM Agent offline :rxivr.3819.st.kmart.com:LZ SITE 03819 CONTACT
Lavakumaran V Krupakaran 3 - Moderate 05/09/2019 10:48 PM
447 Incident Closed 80465 Alert Message 7705 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/20/2019 12:49 PM Tomcat : INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/20/2019 11:01 AM
448 Incident Closed 81605 Alert Message 7783 CI #511265 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh function: tomcat
05/21/2019 01:35 PM INTEGRATION - BEM BEM Integration Lavakumaran V
Krupakaran 3 - Moderate 05/21/2019 11:31 AM
449 Incident Closed Complete 82903 Error Message 7665 CI #511265 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/22/2019 04:09 PM INTEGRATION - BEM BEM Integration
Lavakumaran V Krupakaran 3 - Moderate 05/22/2019 02:31 PM
471 Incident Closed 77280 Alert Message 7741 CI #435465 - NAS STORAGE
IBM_IR_STASERVER_OPS pingNAS alert, follow NAS Is Offline -
Troubleshooting Matthew Talanges 6/7/2019 7:33 NAS.7741 - pingNAS alert -
NAS Is Offline SITE 07741 CONTACT Moses Thumado 4 - Low 05/16/2019
02:40 PM
494 Incident Closed Complete 63590 Alert Message 7208 CI #424266 -
rx.7208.st.kmart.com IBM_IR_STASERVER_OPS Backup Missed - rx7208 - Carbonite
Server Backup Packianath Chellam 05/03/2019 11:09 AM Backup Missed -
rx7208 - Carbonite Server Backup SITE 07208 CONTACT Packianath Chellam
4 - Low 05/03/2019 08:33 AM
495 Incident Closed Complete 73268 Alert Message 7246 CI #425170 - HP
ProLiant ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool
alert - rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35%
busy Prathiba Kariveetil 05/14/2019 07:42 AM Netcool alert -
rx7246.7246.st.kmart.com-->CPU Workload High. CPU Aggregate -1 is 99.35% busy
SITE 07246 CONTACT Packianath Chellam 4 - Low 05/13/2019 11:22
PM
496 Incident Closed Complete 75387 Alert Message 7446 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
PHARMACY IVR SERVER DOWN - NEED TECH ONSITE TO CHECK AND TROUBLESHOOT / CALL
IBM L2 - 855-805 1711 for Details. Preethi Rajendran 05/30/2019 08:21 AM
RXIVR.7446.st.kmart.com:LZ-ITM Agent Offline SITE 07446 CONTACT
Packianath Chellam 4 - Low 05/15/2019 04:02 AM
754 Incident Closed 84464 Equipment Failure 3993 CI #425123 - HP ProLiant
ML350 G4 Server - GENERICASSET00873 IBM_IR_STASERVER_OPS NEED TECH IMMEDIATELY RX
SERVER IS DOWN CONTACT IBM at 855 805 1711 ON ARRIVAL Lavakumaran V Krupakaran
6/3/2019 12:34 RX.3993 SERVER IS DOWN SITE 03993 CONTACT Sriramajayam
Ganesan 4 - Low 05/24/2019 09:26 AM
755 Incident Closed Complete 66081 Connectivity 4685 CI #425118 - HP
ProLiant ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS IVR
4685 server not reporting to SRM Packianath Chellam 05/15/2019 09:01 AM
IVR 4685 server not reporting to SRM SITE 04685 CONTACT Sriramajayam
Ganesan 4 - Low 05/06/2019 12:17 PM
756 Incident Closed Complete 71016 Alert Message 7783 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:07 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/10/2019 11:01 PM
757 Incident Closed Complete 71596 Alert Message 4494 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:10 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/11/2019 11:31 PM
758 Incident Closed Complete 77065 Alert Message 3142 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/17/2019 12:35 PM INTEGRATION - BEM SITE 03142 CONTACT
Sriramajayam Ganesan 3 - Moderate 05/16/2019 11:31 AM
759 Incident Closed Complete 77282 Alert Message 7788 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is offline -
troubleshooting Matthew Talanges 05/21/2019 07:51 AM pingNAS alert - NAS is
not responding SITE 07788 CONTACT Sriramajayam Ganesan 4 - Low
05/16/2019 02:43 PM
760 Incident Closed Complete 77909 Alert Message 3471 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:03 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/17/2019 06:31 AM
761 Incident Closed Complete 78017 Offline or Unavailable 7419 CI #141566 -
DS715 Disk Station NAS server-1540MUN539805 IBM_IR_STASERVER_OPS Synology NAS
is Beeping Matthew Talanges 05/24/2019 08:22 AM NAS is beeping SITE 07419
CONTACT Sriramajayam Ganesan 4 - Low 05/17/2019 07:51 AM
762 Incident Closed Complete 78021 Alert Message 7619 CI #435465 - NAS
STORAGE IBM_IR_STASERVER_OPS pingNAS alert, follow NAS is Offline -
Troubleshooting Matthew Talanges 05/27/2019 08:24 AM NAS.7619 - pingNAS alert
- NAS is unreachable SITE 07619 CONTACT Sriramajayam Ganesan 4 - Low
05/17/2019 07:55 AM
763 Incident Closed Complete 79252 Alert Message 7665 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:08 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/18/2019 11:31 PM
764 Incident Closed Complete 79437 Alert Message 7788 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:02 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/19/2019 06:31 AM
770 Incident Closed 67792 Alert Message 7741 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool alert -
rx.7741.st.kmart.com-->ITM Agent Offline: rx.7741.st.kmart.com:LZ Prathiba
Kariveetil 05/13/2019 09:36 AM Netcool alert - rx.7741.st.kmart.com-->ITM
Agent Offline: rx.7741.st.kmart.com:LZ SITE 07741 CONTACT Sivasankar Vaithiy
4 - Low 05/07/2019 10:05 PM
771 Incident Closed 73817 Alert Message 3486 CI #660505 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS LCD Panel : Lost PSU
redundancy. Check PSU cables Sivasankar Vaithiy 05/17/2019 07:38 AM LCD
Panel : Lost PSU redundancy. Check PSU cables SITE 03486 CONTACT Sivasankar
Vaithiy 4 - Low 05/14/2019 09:27 AM
772 Incident Closed 80046 Alert Message 7083 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
rxivr.7083.st.kmart.comITM Agent Offline: rxivr.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:52 AM
rxivr.7083.st.kmart.com ITM Agent Offline: rxivr.7083.st.kmart.com:LZ SITE
07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019 03:34 AM
773 Incident Closed 80047 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS
rx7083.7083.st.kmart.comITM Agent Offline: rx7083.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:33 AM
rx7083.7083.st.kmart.com ITM Agent Offline: rx7083.7083.st.kmart.com:LZ
SITE 07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019
03:36 AM
774 Incident Closed 81272 Alert Message 9420 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx9420.9420.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:36
PM ITM Agent Offline: rx9420.9420.st.kmart.com:LZ SITE 09420 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:04 AM
775 Incident Closed 81273 Aler/20/2019 03:36 AM
774 Incident Closed 81272 Alert Message 9420 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx9420.9420.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:36
PM ITM Agent Offline: rx9420.9420.st.kmart.com:LZ SITE 09420 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:04 AM
775 Incident Closed 81273 Alert Message 3810 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx3810.3810.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:09
PM ITM Agent Offline: rx3810.3810.st.kmart.com:LZ SITE 03810 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:06 AM
776 Incident Closed 81830 Alert Message 7665 CI #138465 -
kmt07665svhst01.7665.st.kmart.com IBM_IR_STASERVER_OPS monitor.sh function:
tomcat 05/21/2019 04:59 PM INTEGRATION - BEM BEM Integration
Sivasankar Vaithiy 3 - Moderate 05/21/2019 03:01 PM
777 Incident Closed 91073 Alert Message 7208 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS "Issue : ITM Agent
Offline: rx7208.7208.st.kmart.com:LZ
Store : rx7208.7208.st.kmart.com" Sharmila Chinadurai 05/31/2019 03:12 PM
rx7208.7208.st.kmart.com --- ITM Agent Offline: rx7208.7208.st.kmart.com:LZ
SITE 07208 CONTACT Sivasankar Vaithiy 3 - Moderate 05/30/2019
11:42 PM
M BEM Integration Sriramajayam Ganesan 3 - Moderate 05/19/2019 06:31
AM
770 Incident Closed 67792 Alert Message 7741 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool alert -
rx.7741.st.kmart.com-->ITM Agent Offli2019 03:12 PM rx7208.7208.st.kmart.com
--- ITM Agent Offline: rx7208.7208.st.kmart.com:LZ SITE 07208 CONTACT
Sivasankar Vaithiy 3 - Moderate 05/30/2019 11:42 PM

763 Incident Closed Complete 79252 Alert Message 7665 CI #660505 -

PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:08 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/18/2019 11:31 PM
764 Incident Closed Complete 79437 Alert Message 7788 CI #660505 -
PowerEdge T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS monitor.sh
function: tomcat 05/20/2019 08:02 AM INTEGRATION - BEM BEM Integration
Sriramajayam Ganesan 3 - Moderate 05/19/2019 06:31 AM
770 Incident Closed 67792 Alert Message 7741 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS Netcool alert -
rx.7741.st.kmart.com-->ITM Agent Offline: rx.7741.st.kmart.com:LZ Prathiba
Kariveetil 05/13/2019 09:36 AM Netcool alert - rx.7741.st.kmart.com-->ITM
Agent Offline: rx.7741.st.kmart.com:LZ SITE 07741 CONTACT Sivasankar Vaithiy
4 - Low 05/07/2019 10:05 PM
771 Incident Closed 73817 Alert Message 3486 CI #660505 - PowerEdge
T430 Server-GENERICASSET01178 IBM_IR_STASERVER_OPS LCD Panel : Lost PSU
redundancy. Check PSU cables Sivasankar Vaithiy 05/17/2019 07:38 AM LCD
Panel : Lost PSU redundancy. Check PSU cables SITE 03486 CONTACT Sivasankar
Vaithiy 4 - Low 05/14/2019 09:27 AM
772 Incident Closed 80046 Alert Message 7083 CI #425118 - HP ProLiant
ML310 G5 IVR Server - GENERICASSET00858 IBM_IR_STASERVER_OPS
rxivr.7083.st.kmart.comITM Agent Offline: rxivr.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:52 AM
rxivr.7083.st.kmart.com ITM Agent Offline: rxivr.7083.st.kmart.com:LZ SITE
07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019 03:34 AM
773 Incident Closed 80047 Alert Message 7083 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS
rx7083.7083.st.kmart.comITM Agent Offline: rx7083.7083.st.kmart.com:LZ
Aishwarya Ramya Shanthi Pankaj 05/20/2019 08:33 AM
rx7083.7083.st.kmart.com ITM Agent Offline: rx7083.7083.st.kmart.com:LZ
SITE 07083 CONTACT Sivasankar Vaithiy 3 - Moderate 05/20/2019
03:36 AM
774 Incident Closed 81272 Alert Message 9420 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx9420.9420.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:36
PM ITM Agent Offline: rx9420.9420.st.kmart.com:LZ SITE 09420 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:04 AM
775 Incident Closed 81273 Alert Message 3810 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS ITM Agent Offline:
rx3810.3810.st.kmart.com:LZ Aishwarya Ramya Shanthi Pankaj 05/21/2019 01:09
PM ITM Agent Offline: rx3810.3810.st.kmart.com:LZ SITE 03810 CONTACT
Sivasankar Vaithiy 4 - Low 05/21/2019 07:06 AM
776 Incident Closed 81830 Alert Message 7665 CI #138465 -
kmt07665svhst01.7665.st.kmart.com IBM_IR_STASERVER_OPS monitor.sh function:
tomcat 05/21/2019 04:59 PM INTEGRATION - BEM BEM Integration
Sivasankar Vaithiy 3 - Moderate 05/21/2019 03:01 PM
777 Incident Closed 91073 Alert Message 7208 CI #425170 - HP ProLiant
ML350 G3 Server - GENERICASSET01147 IBM_IR_STASERVER_OPS "Issue : ITM Agent
Offline: rx7208.7208.st.kmart.com:LZ
Store : rx7208.7208.st.kmart.com" Sharmila Chinadurai 05/31/2019 03:12 PM
rx7208.7208.st.kmart.com --- ITM Agent Offline: rx7208.7208.st.kmart.com:LZ
SITE 07208 CONTACT Sivasankar Vaithiy 3 - Moderate 05/30/2019
11:42 PM