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Human Factors

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 References
• Handbook of Human Factors
and Ergonomics – Stanton et al
• Human Factors in Aviation – Salas et al
• Human Factor Guidelines for Auditors
ICAO doc 9806
• Human Factors Training Manual
ICAO doc 9683
• CASA – Intro to HF
• FAA documents and articles on HF
• EASA – HF strategy for implementation
• CAP-719 (ICAO Digest)
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 Overview
Intro – The NASA HF Labs experience

What? Perception & On Ground

Why? And why now?

How? – Key points to ponder

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1950 2015
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Most accidents in the past:
Were Maintenance Errors classified as
Avoidable or Unavoidable

Today:
Technical failures are relatively less and
continuing to decline

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 According to Boeing:

Today

80% accidents are caused by

Pilot Error
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RNAV, ADSB, PBN, Drones, NextGen, SESAR 2020
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Humans are Technology Managers
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 Therein, lies the
Complexity of understanding
Human Factors specifically
attributing to Safety

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Therefore, Human Factors is
Multidisciplinary

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PEAR Model

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 So, Human Factors deals with
Circadian Cycle
Work Motivation
Blended Learning
Resonant Leadership
CRM, MRM, TEM, MEM
Soft skills, Interpersonal skills
Conflict management, Stress & Fatigue
Cognitive, Social & Emotional Intelligence

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Emotion Quotient
Emotional Intelligence

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 The Butterfly Effect

Deterministic non-linear chaos

theory

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Comparative Analysis by NASA experts:

It was determined that technical skills are

not the only desirable traits a captain
should have.

Failure of Leadership and ineffective crew

communication were contributory factors.

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•Self-awareness – Recognize your own emotions and how they
affect your thoughts and behavior. Know your strengths and
weaknesses, and have self-confidence.

•Self-management – Able to control impulsive feelings and

behaviors, manage your emotions, take initiative, follow through on
commitments, and adapt to changing circumstances.

•Social awareness – Understand the emotions, needs, and

concerns of other people, pick up on emotional cues, feel
comfortable socially, and recognize the power dynamics in a group
or organization.

•Relationship management – Develop and maintain good

relationships, communicate clearly, inspire and influence others,
work well in a team, and manage conflict.

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 hf@ibaas.tv
Pw: 12345678
Google Classroom:
www.classroom.google.com
ID: u15bxq
Contact: Dr. Wali Mughni
wmughni@gmail.com
+92.321.8979014
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