Jon Allen

Jon Allen is Vice President and General Manager, Communities and Web Self Service at Verint. He has
over 25 years of international experience working with technologies that bring people and companies
together to collaborate, solve problems and improve business results. His background includes many
years of knowledge management consulting and helping organizations embrace new technologies.
He works with customers, partner organizations, and several Verint teams such as sales, marketing,
professional services and product teams; to deliver best of breed Social Community and Web Self-
Service technology with unmatched know-how

Jo-Anne Bourne
Jo-Anne Bourne is a Senior Channel Marketing Manager for Global Channels and Alliances at Verint. She
is a multifaceted, goal-oriented, and dynamic channel marketing professional. She offers expertise and
skill in leading marketing programs, supervising and coordinating with sales and technical teams and
personnel, building strategic alliances with diverse clients, and implementing cost-reduction initiatives
honed from extensive experience in the software field. She is known for her proficient leadership in
overseeing and ensuring cost-efficient program plans, while meeting expectations of all stakeholders.

John Chmaj
John Chmaj is Senior Practice Director, Knowledge Management, at Verint Global Consulting Services.
He has worked for over 30 years in the field of Knowledge Management for Support and Service and has
had KM-focused roles in many organizations, including KANA, Microsoft, and Lotus. He has worked in all
phases of the customer support process, including telephone and online support, technical writing,
knowledge management, applications development, and worldwide knowledge systems design.

Iain Daws
Iain Daws is the Director of Content Marketing at Verint. He is passionate about understanding
customer's requirements and finding the best possible way of meeting them. He has extensive
experience in sales, marketing, management and services delivery in the public and commercial sectors.
He has been acknowledged for the value of his ability to identify and distill key requirements and
messages and articulate complex subject matter in a comprehensible and engaging manner.

Carmit DiAndrea
Carmit DiAndrea is Vice President, Portfolio Market Strategy. As a data analyst and consumer
researcher, she has extensive experience translating customer feedback, operational, and call quality
data into business strategies that align with corporate objectives. She’s an expert at forging partnerships
within organizations to champion and improve the voice of the customer. She is also a well-respected
cross-functional team-builder who has transformed under-performing business units into highly efficient
and profitable centers of excellence.

Kristyn Emenecker
Kristyn Emenecker is Senior Vice President of Product Strategy at Verint. She is an experienced leader
with repeated recognition for top performance through fast-track promotions and rapid acceleration.
She has extensive experience in areas of customer experience, contact center operations and workforce
optimization and technology solutions. She thrives in the leadership of embedded consulting projects
with senior-level corporate clients at Fortune 500 companies. With an impressive history of public
speaking and market evangelism activities, Emenecker also has proven ability to recruit, motivate and
train cutting-edge professionals, and mentor staff to achieve full potential.
Marije Gould
Marije Gould is Vice President of Marketing EMEA at Verint. As a result-oriented and driven professional
with more than 20 years of international marketing, communications, PR and CX experience, she has a
strong understanding of the dynamics of the IT industry. She is highly motivated, with a strong desire to
deliver results, and able to see the big picture while maintaining an eye for detail. In addition to creating
high-performance marketing teams, she has a passion for storytelling and uncovering new methods and
technologies that can help reach objectives.

Gyorgy Gyarmati
Gyorgy Gyarmati is Content Marketing Manager at Verint. He is a marketing professional, copywriter,
and content strategist, with proven, hands-on experience in business communications, client services,
B2B proposal development and project management. Over the last few years, his responsibilities have
spanned digital marketing, content marketing, content strategy, and B2B storytelling.

Ryan Hollenbeck
Ryan Hollenbeck is Senior Vice President of Global Marketing for Verint. He is results-driven, with a
passion for technology marketing, sales enablement and the customer experience. As a dedicated
market strategist on a global scale, Hollenbeck has extensive experience in acquisitions, go-to-market
planning, and expanded solution sets. He is responsible for marketing communications and operations,
analyst and public relations, and sales enablement. He also serves as executive sponsor of the Verint
Customer Experience Program, which focuses on gathering a deep understanding of the customer
journey and translating that information into actionable insights.

Avanti Joglekar
Avanti Joglekar is a Content Marketing Specialist at Verint. She holds a bachelor’s degree in Business
Administration with a focus on Marketing from Georgia Institute of Technology. Her expertise is in social
media, marketing and public relations.

Mary Lou Joseph

Mary Lou Joseph is Senior Solutions Marketing Manager at Verint. She has over 10 years of B2B
programs and solutions marketing experience. She regularly partners with cross-functional teams to
create solution messaging, competitive positioning, go-to-market strategy, thought leadership content,
and compelling, multi-channel campaigns to drive demand generation, nurture prospects, and increase
sales. Her strategic and tactical, creatively designed, out-of-the box campaigns target senior executives
in large enterprises. She manages the customer advisory council for her product suite, helping advocate
on behalf of the customers for features and services to help maximize the benefits they receive from the
solutions, as well as ensure our messaging aligns with market needs.

Kelly Koelliker
Kelly Koelliker is Director of Content Marketing at Verint. She focuses on employee engagement and
engagement channels solutions. With more than 15 years of marketing and sales experience, her
expertise in the customer service industry covers fast-evolving categories such as knowledge
management, natural language search and CRM.
Brian Koma
Brian Koma is Vice President, Customer Experience Business Strategy at Verint. He is an industry thought
leader who develops and implements Voice of the Customer (VoC), Customer Experience and Customer
Loyalty programs for Global 2000 organizations. He has wide-ranging domain expertise in using
structured feedback, social media and text and speech analytics to listen and act on customer input.

Rob Lamoureux
Rob Lamoureux is a Senior Director, Global Customer Reference Management at Verint. He is well
versed in orchestrating integrated, multimedia marketing, communications, customer advocacy and
success programs that propel brand awareness, accelerate customer demand, retain customer loyalty,
and increase sales on a national and global scale. He combines expertise in strategic market planning,
organizational leadership and project management with strong qualifications in campaign program
design, new product and service rollout, and market launch.

Shannon Latta
Shannon Latta is Vice President of Marketing and Communications at Foresee. She is a leader and
problem solver with 25 years of experience in organizational change, business management, and
communications across technology, media and the arts. She has an innate ability to crystallize ideas into
action; a talent for both conceiving and operationalizing programs; and a transparent leadership style
that inspires teams and people to achieve their personal bests. She connects ideas with language to
create visions, strategies, messaging, content, programs and infrastructure, partnerships, projects, and
events that make an impact.

Courtney Mamuscia
Courtney Mamuscia is Director of Marketing at Verint. She’s a strategic marketing leader with over 16
years of experience delivering results that increase revenue, marketing strategy development and brand
building. Her experience includes metrics-based integrated marketing programs, public and analyst
relations, online and offline demand generation programs, product marketing and project execution.
She is an energetic, creative and strong team player with a “roll up the sleeves” attitude with an ability
to conceptualize and produce impactful programs for both the company and its solutions.

Siobhan Miller
Siobhan Miller is Vice President, Portfolio Market Strategy at Verint. As a product management and
marketing leader, she has 10 years of experience developing compelling products that accelerate
business growth. A strong performer and strategic thinker, she can transform complex, disparate ideas
into compelling messages that drive sales.

Nicole Nevulis
Nicole Nevulis is the Senior Director of Portfolio Market Strategy at Verint. She is a passionate disruptor
of the status quo and believer of creating value through change. She brings years of experience in
combining the art of people and the science of technology to organizations. With a keen eye to spot
points of friction and opportunities for success, her strategic recommendations provide direction that
result in accelerating the speed in which an organization can transform itself, shorten time to value, and
increase return on investments.
Jenni Palocsik
Jenni Palocsik is Vice President for Product Strategy Group Operation at Verint. She develops creative
solutions to business challenges and helps make complex technology or concepts easier for others to
understand. In her current role, she frequently engages with industry analysts, develops thought
leadership content, helps launch new products and grow existing markets. Her affinity for technology
has also enabled her to quickly build proficiency in contact center and workforce optimization solutions,
desktop and process analytics, robotic process automation, customer analytics and more.

Nancy Porte
Nancy Porte is the Vice President of Global Customer Experience for Verint. With a background in
operations management, her passion is developing differentiated customer experiences through cross-
functional collaboration and employee engagement. She is a Certified Customer Experience Professional
(CCXP), regular contributor to the Verint blog and frequent speaker at industry conferences.

Reka Sarudi
Reka Sarudi is Content Marketing Manager at Verint. She focuses on regulatory compliance and is a
regular contributor to the Verint blog, with posts that help untangle complex business challenges related
to data privacy, public safety and financial compliance. As a B2B storyteller, she is an eager listener to
customer business challenges, industry news, and analyst perspectives.

Andrew Smith
Andrew Smith is Senior Marketing Manager at Verint. He is an experienced and strategic B2B SaaS
technology marketer. His experience spans multiple marketing disciplines, such as marketing strategy,
customer retention and growth marketing, demand generation, events management, content
marketing, Inbound marketing, SEO, media relations, PR, communications, messaging, branding and
business partnering.

Ben Smith
Ben Smith is Global Vice President and General Manager, Customer Experience Solutions at Verint. His
experience includes leading and managing high performing organizations across the Americas, EMEA,
and Asia. From VC-backed organizations to publicly traded companies, Smith has extensive experience
with SaaS and on-premises enterprise software sales in diverse, fast-moving environments.

Jennifer Snell
Jennifer Snell is Vice President of Product Marketing and Verint Intelligent Self Service. With a proven
history of developing savvy go-to-market strategies, she sheds the status quo and embraces fresh
thinking in developing and launching successful large-scale marketing campaigns. Some of her work has
been noted in the New York Times, USA Today, TechCrunch, and Forbes. Jennifer built from the ground
up the marketing department for Next IT, the world’s largest provider of conversational artificial
intelligence. She brings a highly coveted blend of business acumen and technical expertise. Her
powerfully effective communication skills make her readily understood by audiences from a variety of
cultural, economic, and cultural backgrounds.
Matt Tengwall
Matt Tengwall is Vice President and General Manager at Verint Fraud and Security Solutions at Verint. A
business leader at Verint for two decades, Matt is widely recognized in the security industry as a thought
leader. He is an expert on many aspects of security, surveillance, cyber-convergence and investigation
systems for banks and credit unions, and his passions cover organizational leadership and development,
customer engagement, solution innovations, business strategy and alliances. Matt is a keynote speaker
at industry events and a regular contributor of articles for industry publications and blogs on trends and
the business of security.

Laurie Wickham
Laurie Wickham is Senior Director, Marketing Communications at Verint. She has over 30 years of
experience developing and managing corporate communications, marketing communications, public
relations, advertising, and technical publications for firms in technology, manufacturing, and
government. Her expertise includes communications planning and budgeting, branding, copywriting,
and corporate and product messaging for B2B and B2G audiences across print, online, and social
channels.