Employee involvement

Total Quality Management (TQM) programs are an important and prominent approach to management.
For McDonald's, total quality management (TQM) involves that the employees are working on time,
clean ,neatly dressed and also they need to have responsibility

Continuous improvement

In order to comprehend the need of improvement Mc Donald has to give a lot of attention to the
satisfaction level of it customers with improve quality standards, improve product quality and improve
performance

Quality circle

• Quality Circles is one of the employee participation methods

• It implies the development of skills, capabilities, confidence and creativity of the people through
cumulative process of education, training, work experience and participation

Six Sigma

• Critical to Quality: McDonald's has used the food safety management system in place, including
Good Manufacturing Practices (GMP) and sanitation program

• Defect: McDonald's management would also like to keep the companies from contaminated
when received complaints from customers who fail to get what they want

• Process Capability: McDonald's has used the system to facilitate the drive-through customers to
buy without having come down from the vehicle and provide a home delivery service.

• Variation: McDonald's has introduced a variety of menus for customers to make choices and feel
the food.

• Stable Operation: McDonald's management has increased its operations from year to year with
the introduction of new products to gain customers satisfaction

• Design for Six Sigma: McDonald's has been encouraging businesses to focus on its
customers ,Under the entrepreneurial spirit and harmony of system

Reduced Cycle Time

In McDonald's company, the ways they use to reduce cycle time are by introducing McDonalds
McDelivery and Drive-Thru for 24 hours