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  • Cust. Complaint Form

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    mr mr
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    Cust. Complaint Form.rtf

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    15 views2 pages

    Cust. Complaint Form

    Uploaded by

    mr mr

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Customer Complaints & Feedback Process

    Customer Complaints Map

    Add to
    Customer Customer feedback
    customer
    complaint log

    Investigate nature
    of
    complaint/feedback

    Recommendations Implement corrective


    / corrective action actions

    Provide information Update customer


    on results to complaint log
    customer

    Review effectiveness
    of
    recommendations/
    corrective action

    Review
    complaint/
    feedback trends
    http://www.iso-9001-checklist.co.uk

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