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I have been a user of apple products for a long time, I currently own iPhone, Apple

Watch, iPad and MacBook


In all the companies I worked for(over 10 years), I supported Apple products,
precisely because I have Apple products and advanced knowledge in the system.

Experience in installation and configuration of equipment of T.I. including:


Desktops, Laptops, Printers, Tablets and Smartphones;
Skills to diagnose and troubleshoot Windows, Linux, Apple OSX, MacOS, IOS, Android
and Network Infrastructure, observing the Level of Contracted Service (SLA);
Knowledge and practice of ITIL framework v3 (Foundation, Practitioner, RCV, PPO,
OSA and SOA);
Knowledge and practice of ISO/IEC 20000 (Foundation);

RCV - ITIL® Release, Control and Validation


PPO - ITIL® Planning, Protection and Optimization
OSA - ITIL® Operational Support and Analysis
SOA - ITIL® Service Offerings and Agreements

Familiarity with Excel VBA advanced and Dashboarding


Experience with social media sites in sales of used things
Developed applications for mobile phones with android system when i worked in TAP4
Experience in database (MySQL and SQLite) in 30 projects in development of systems
using Java and Android for clients: Samsung, Philco, Fieam, Revista Coquetel,
Editora Abril (Você / SA), Channel Off, PMI, Globo Sat and others.
Experience in Geoprocessing in the project for bus station for the city of Manaus:
including bus stops on the app map

iOS 5,6,8,9,10 e 11

macOS High Sierra


OS X Mavericks
OS X Mountain Lion
Mac OS X Snow Leopard
Mac OS X Tiger
Mac OS X Jaguar

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