BACOLOD CITY NATIONAL

HIGH SCHOOL

SENIOR
HIGH
SCHOOL
CONTACT
CENTER
 BACOLOD CITY NATIONAL HIGH SCHOOL
PROPOSED SENIOR HIGH SCHOOL COURSE
CONTACT CENTER
SERVICESpment
Facility and Equipment
 BACOLOD CITY NATIONAL HIGH SCHOOL
PROPOSED SENIOR HIGH SCHOOL COURSE
CONTACT CENTER SERVICES

• Core i3 Workstations Running Exclusive Simulator Software

• Multimedia Projectors and Speakers
• Fax Machine / Scanner / Printer
• Ergonomic Chairs and Tables
• Networking Equipment
 BACOLOD CITY NATIONAL HIGH SCHOOL
PROPOSED SENIOR HIGH SCHOOL COURSE
CONTACT CENTER SERVICES
TEACHER’S QUALIFICATIONS

• Bachelor of Secondary Education major in English or Business

Technology or TLE or Computer Education with LET/PBET
License and Certificate in Contact Center Services NCII
• Baccalaureate Degree with completed supplemental units in
Education and LET/PBET License, and with Certificate in
Contact Center Services NCII
• Bachelor of Secondary Education major in English or Business
Technology or TLE or Computer Education with LET/PBET
License, and with TESDA TM 1/2 Qualifications (Passed the
Versant Verbal Ability Test)
 BACOLOD CITY NATIONAL HIGH SCHOOL
PROPOSED SENIOR HIGH SCHOOL COURSE
CONTACT CENTER SERVICES

• Baccalaureate Degree with completed supplemental units in

Education and LET/PBET License, and with TESDA TM 1/2
Qualifications (Passed the Versant Verbal Ability Test)
• Bachelor of Secondary Education major in English or Business
Technology or TLE or Computer Education with LET/PBET
License, and with Contact Center work experience, preferably as
Subject Matter Expert / Tier 2 or 3 Agent / Call Quality Assurance
Team / Skills or Product Trainer
• Baccalaureate Degree with completed supplemental units in
Education and LET/PBET License, and with Contact Center work
experience, preferably as Subject Matter Expert / Tier 2 or 3 Agent
/ Call Quality Assurance Team / Skills or Product Trainer
 BACOLOD CITY NATIONAL HIGH SCHOOL
PROPOSED SENIOR HIGH SCHOOL COURSE
CONTACT CENTER SERVICES
Prospective Students

• Must have completed Junior High School

• Has basic conversational English skills
• Must pass and English reading and comprehension test
• Physically fit to work on night shifts and changing shifts
• Emotionally mature in dealing with difficult people /
customers
 BACOLOD CITY NATIONAL HIGH SCHOOL
PROPOSED SENIOR HIGH SCHOOL COURSE
CONTACT CENTER SERVICES
Proposed Uniform

Business Attire consisting of:

• White, long-sleeved shirt
• Black, long-sleeved overcoat
• Black trousers or pencil-cut skirt
• Black leather shoes
 BACOLOD CITY NATIONAL HIGH SCHOOL
PROPOSED SENIOR HIGH SCHOOL COURSE
CONTACT CENTER SERVICES
 BACOLOD CITY NATIONAL HIGH SCHOOL
PROPOSED SENIOR HIGH SCHOOL COURSE
CONTACT CENTER SERVICES
 BACOLOD CITY NATIONAL HIGH SCHOOL
PROPOSED SENIOR HIGH SCHOOL COURSE
CONTACT CENTER SERVICES
 BACOLOD CITY NATIONAL HIGH SCHOOL
PROPOSED SENIOR HIGH SCHOOL COURSE
CONTACT CENTER SERVICES
 BACOLOD CITY NATIONAL HIGH SCHOOL
PROPOSED SENIOR HIGH SCHOOL COURSE
CONTACT CENTER SERVICES
PARTNER AGENCIES / COMPANIES

• Technical Education Skills and Development Authority

• Bacolod - Negros Occidental Foundation for Information and
Communication Technology, Inc. (BNeFIT)
• Philippine Call Center Institute
• First Academy
• Pan Asiatic Solutions Inc.
• Telephilippines Inc. (Teleperformance Bacolod)
• Transcom
• TeleTech
• Business Processing Association of the Philippines (BPAP)
 BACOLOD CITY NATIONAL HIGH SCHOOL
PROPOSED SENIOR HIGH SCHOOL COURSE
CONTACT CENTER SERVICES
NEEDS

• Automated Voice Response Machine / PABX Machine

• High Speed Dedicated Internet Connection
 BACOLOD CITY NATIONAL HIGH SCHOOL
PROPOSED SENIOR HIGH SCHOOL COURSE
CONTACT CENTER SERVICES
INSTRUCTORS’ PROFILES

Ma. Cristina Doriman

> AB English, M.A. Ed.
> LET Passer
> TESDA TM1 Candidate
> Former Customer Service
Representative, Pan Asiatic
Solutions

Chiradee Gustilo
> BS Nursing
> LET Passer
> Former Customer Service
Representative, Convergys
 BACOLOD CITY NATIONAL HIGH SCHOOL
PROPOSED SENIOR HIGH SCHOOL COURSE
CONTACT CENTER SERVICES
INSTRUCTORS

Shem Gualdrapa
> BSE English, M.A. Ed.
> Call Center Finishing Course NCII
> Former Customer Service
Representative, Teleperformance

Judith Vargas
> BS Commerce, M.A. Ed.
> PBET Passer
> Call Center Finishing Course NCII
 BACOLOD CITY NATIONAL HIGH SCHOOL
PROPOSED SENIOR HIGH SCHOOL COURSE
CONTACT CENTER SERVICES

Class 2013 - 77% Hiring Rate Class 2014 - 89% Hiring Rate

Class 2015 - 100% Hiring Rate

 BACOLOD CITY NATIONAL HIGH SCHOOL
PROPOSED SENIOR HIGH SCHOOL COURSE
CONTACT CENTER SERVICES

Entrepreneurship Training Seminar

Call Center Site Tour

 BACOLOD CITY NATIONAL
HIGH SCHOOL

SENIOR
HIGH
SCHOOL
CONTACT
CENTER