IN-STORE CSAT SURVEY CONSOLIDATOR

RESPONDENTS 43 43 43 43
Day Day 1 Day 2 Day 3 Day 4
TIME OF VISIT:
5:00 AM - 9:59 AM 10 10 10 10
10:00 AM - 12:59 PM 8 8 8 8
1:00 PM - 4:59 PM 8 8 8 8
5:00 PM - 8:59 PM 7 8 8 9
9:00 PM - 11:59 AM 10 9 9 7
12:00 AM - 4:59 AM 0 0 0 1
DAY OF VISIT:
Monday 43 0 0 0
Tuesday 0 43 0 0
Wednesday 0 0 43 0
Thursday 0 0 0 43
Friday 0 0 0 0
Saturday 0 0 0 0
Sunday 0 0 0 0

IS THIS YOUR FIRST TIME TO VISIT THIS JOLLIBEE STORE:

Yes 3 0 0 4
No 40 43 43 39
IF THIS IS NOT YOUR FIRST TIME, HOW OFTEN DO YOU
VISIT THIS JOLLIBEE STORE?
Everyday 0 0 1 0
3-6 x a week 3 1 12 13
1-2 x a week 29 37 9 13
Once a month 6 2 11 11
Less than a month 4 3 10 6
WHAT IS THE PURPOSE OF YOUR VISIT TODAY (YOU MAY
SELECT MORE THAN 1)?
Family bonding 4 7 3 8
Break from work/schooL 21 10 5 8
Business meeting 0 3 0 0
Celebrate an occasion 1 0 1 1
Meet friends 14 12 15 9
Others 5 11 19 18
HOW MANY COMPANIONS DO YOU HAVE TODAY?
None 14 11 8 13
1 14 17 17 21
2 10 10 15 5
3 0 0 0 0
4 & up 4 3 0 1
HOW LIKELY WOULD YOU RECOMMEND THIS STORE TO
YOUR FRIENDS, RELATIVES, COLLEAGUES?
10 28 23 18 22
9 15 20 23 21
8 0 0 2 0
7 0 0 0 0
6 0 0 0 0
5 0 0 0 0
4 0 0 0 0
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
0 0 0 0 0
NET PROMOTER SCORE 100 100 95 100
HOW WOULD YOU RATE YOUR OVERALL DINING
EXPERIENCE WITH THIS STORE?
10 29 23 18 21
9 14 20 25 22
8 0 0 0 0
7 0 0 0 0
6 0 0 0 0
5 0 0 0 0
4 0 0 0 0
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
0 0 0 0 0
AVERAGE OVERALL DINING EXPERIENCE 9.67 9.53 9.42 9.49
1. HOW SATISFIED ARE YOU WITH THE QUALITY OF FOOD
YOU PURCHASED?
Chickenjoy
5 29 20 28 28
4 7 20 14 15
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
Jolly Spaghet
5 22 18 25 13
4 6 14 14 14
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
Yum Burger
5 9 10 4 11
4 6 3 5 5
 3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
Burger Steak
5 4 3 3 1
4 3 3 3 8
3 0 0 0 0
2 0 0 0 0
1 0 0 0 1
Jolly Hotdog
5 4 3 1 2
4 3 0 9 10
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
Breakfast Rice Meals
5 5 6 6 6
4 5 4 4 4
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
Fries
5 6 5 7 3
4 3 0 6 7
3 1 0 1 0
2 0 0 0 0
1 0 0 0 0
Choco Sundae
5 6 4 7 2
4 2 0 6 7
3 1 0 0 1
2 0 0 0 0
1 0 0 0 0
Coke
5 7 6 8 2
4 5 17 16 24
3 0 1 1 1
2 0 0 0 0
1 0 0 0 0

5 0 0 0 0
4 0 0 0 0
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
2. VALUE FOR MONEY
5 24 24 11 1
4 18 19 32 41
3 1 0 0 1
2 0 0 0 0
1 0 0 0 0

3. HOW SATISFIED ARE YOU WITH OUR SERVICE TODAY?

Neat and clean appearance of crew
5 39 35 25 22
4 4 8 18 21
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
Helpfulness of the crew
5 38 35 25 25
4 5 8 18 18
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
Attentiveness of the crew to my needs
5 40 35 25 24
4 3 8 18 19
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
Politeness and courteousness of crew
5 38 35 24 24
4 5 8 19 19
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
Speed in taking order
5 38 35 25 24
4 5 8 18 19
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
Speed in serving food
5 35 35 27 23
4 8 8 16 20
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
Completeness of order served
 5 36 35 27 24
4 7 8 16 19
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
Crew is knowledgeable on products and services
5 38 35 27 22
4 5 8 16 21
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0

4. HOW SATISFIED ARE YOU WITH OUR STORE TODAY?

Cleanliness of store exterior
5 36 35 36 33
4 7 8 7 10
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
Cleanliness & orderliness of dining area
5 38 35 36 33
4 5 8 7 10
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
Comfort & ambiance
5 37 35 36 31
4 6 8 7 12
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
Dining area has the right temperature
5 36 35 36 31
4 7 8 7 12
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
Safety inside the store
5 36 35 36 31
4 7 8 7 12
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
Cleanliness of restroom (no off smell)
5 37 35 37 33
 4 6 8 6 10
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
Completeness of restroom amenities
5 37 35 37 33
4 6 8 6 10
3 0 0 0 0
2 0 0 0 0
1 0 0 0 0
WHAT ATTRACTED YOU TO VISIT THIS JOLLIBEE STORE
(CHOOSE THOSE THAT APPLY)?
Good tasting food 40 35 41 40
Product variety 40 35 41 40
Services offered 40 35 41 40
Customer Service 40 35 41 40
Reasonable price 40 35 41 40
Store ambiance 40 35 41 40
Convenient location 40 35 41 40
Others 40 35 41 40
WOULD YOU RETURN TO THIS STORE BASED ON YOUR
VISIT TODAY?
Yes 43 43 43 43
No 0 0 0 0
ABOUT YOU
Age
Below 16 y/o 0 0 0 0
16-19 y/o 1 1 0 0
20-29 y/o 16 26 18 14
30-39 y/o 18 11 14 16
40-49 y/o 8 5 10 12
50-59 y/o 0 0 1 0
60 y/o and above 0 0 0 1
Civil Status
Single 23 33 23 19
Married 19 10 20 24
Others 1 0 0 0
Gender
Male 19 16 14 23
Female 24 27 29 20
Employment
Working 42 41 40 40
Student 1 2 0 1
Not working 0 0 3 2
 43 43 7 172
Day 5 Day 6 Day 7 MTD

10 10 10 70
8 8 8 56
8 8 8 56
9 9 9 59
7 7 7 56
1 1 1 4

0 0 0 43
0 0 0 43
0 0 0 43
0 0 0 43
43 0 0 43
0 43 0 43
0 0 43 43

2 4 6 19
41 39 37 282

0 0 0 1
14 11 12 66
10 12 12 122
8 11 10 59
11 9 9 52

8 10 1 41
0 0 12 56
3 0 2 8
5 2 2 12
12 14 8 84
15 17 19 104

11 14 7 78
7 11 25 112
15 13 5 73
0 0 0 0
2 1 0 11
 21 19 22 153
22 23 19 143
0 1 1 4
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 1 1
0 0 0 0
100 98 93 98

23 23 23 160
19 20 20 140
1 0 0 1
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
9.51 9.53 9.53

34 29 28 196
9 11 15 91
0 0 0 0
0 0 0 0
0 0 0 0

25 19 21 143
8 8 15 79
0 0 0 0
0 0 0 0
0 0 0 0

10 12 6 62
14 9 12 54
0 0 0 0
0 0 0 0
0 0 0 0

5 8 2 26
13 6 3 39
0 0 0 0
0 0 0 0
0 0 0 1

1 4 2 17
9 8 2 41
0 0 0 0
0 0 0 0
0 0 0 0

5 6 9 43
8 4 1 30
0 0 0 0
0 0 0 0
0 0 0 0

5 0 6 32
12 16 4 48
1 0 0 3
0 0 0 0
0 0 0 0

6 0 1 26
10 7 2 34
0 0 0 2
0 0 0 0
0 0 0 0

9 3 14 49
15 18 16 111
1 2 0 6
0 0 0 0
0 0 0 0

0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
10 4 21 95
32 39 21 202
1 0 1 4
0 0 0 0
0 0 0 0

28 32 39 220
15 11 4 81
0 0 0 0
0 0 0 0
0 0 0 0

28 33 39 223
15 10 4 78
0 0 0 0
0 0 0 0
0 0 0 0

28 31 39 222
15 12 4 79
0 0 0 0
0 0 0 0
0 0 0 0

28 28 38 215
15 15 5 86
0 0 0 0
0 0 0 0
0 0 0 0

27 20 36 205
16 23 7 96
0 0 0 0
0 0 0 0
0 0 0 0

27 23 38 208
16 20 5 93
0 0 0 0
0 0 0 0
0 0 0 0
27 23 39 211
16 20 4 90
0 0 0 0
0 0 0 0
0 0 0 0

27 23 39 211
16 20 4 90
0 0 0 0
0 0 0 0
0 0 0 0

36 33 41 250
7 10 2 51
0 0 0 0
0 0 0 0
0 0 0 0

36 33 41 252
7 10 2 49
0 0 0 0
0 0 0 0
0 0 0 0

36 33 41 249
7 10 2 52
0 0 0 0
0 0 0 0
0 0 0 0

36 33 41 248
7 10 2 53
0 0 0 0
0 0 0 0
0 0 0 0

36 33 41 248
7 10 2 53
0 0 0 0
0 0 0 0
0 0 0 0

36 33 41 252
7 10 2 49
0 0 0 0
0 0 0 0
0 0 0 0

36 33 41 252
7 10 2 49
0 0 0 0
0 0 0 0
0 0 0 0

42 43 40 281
42 43 40 281
42 43 40 281
42 43 40 281
42 43 40 281
42 43 40 281
42 43 40 281
42 43 40 281

43 43 43 301
0 0 0 0

0 0 0 0
1 0 0 3
14 13 22 123
19 19 19 116
9 11 2 57
0 0 0 1
0 0 0 1

25 16 26 165
18 27 17 135
0 0 0 1

12 16 22 122
31 27 21 179

42 43 43 291
1 0 0 5
0 0 0 5
Survey Date:

10 9 8 7 6
Overall Dining Experience 29 14 0 0 0

FOOD 5 4 3 2 1
Chickenjoy 29 7 0 0 0
Jolly Spaghetti 22 6 0 0 0
Yum Burger 9 6 0 0 0
Burger Steak 4 3 0 0 0
Jolly Hotdog 4 3 0 0 0
Breakfast Rice Meals 5 5 0 0 0
Fries 6 3 1 0 0
Choco Sundae 6 2 1 0 0
Coke 7 5 0 0 0
0 0 0 0 0

VALUE FOR MONEY 5 4 3 2 1

24 18 1 0 0

SERVICE 5 4 3 2 1
Neat & Clean Appearance of Crew 39 4 0 0 0
Friendliness & Helpfulness of Personnel 38 5 0 0 0
Attentiveness of the Crew to my Needs 40 3 0 0 0
Politeness and Courteousness of Crew 38 5 0 0 0
Speed in Taking Order 38 5 0 0 0
Speed in Serving Food 35 8 0 0 0
Completeness of Order Served 36 7 0 0 0
Crew is Knowledgeable on Products and Serv 38 5 0 0 0

C&C 5 4 3 2 1
Cleanliness of Store Exterior 36 7 0 0 0
Cleanliness & Orderliness of Dining Area 38 5 0 0 0
Comfort & Ambience 37 6 0 0 0
Dining Area Has The Right Temperature 36 7 0 0 0
Safety Inside the Store 36 7 0 0 0
Cleanliness of Restroom (no off-smell) 37 6 0 0 0
Completeness of Restroom Amenities 37 6 0 0 0

10 9 8 7 6
Net Promoter Score 28 15 0 0 0
 5 4 3 2 1 0
0 0 0 0 0 0

4.81
4.79
4.60
4.57
4.57
4.50
4.50
4.56
4.58
#DIV/0!

4.53

4.91
4.88
4.93
4.88
4.88
4.81
4.84
4.88

4.84
4.88
4.86
4.84
4.84
4.86
4.86

5 4 3 2 1 0
0 0 0 0 0 0
IN-STORE CSAT SURVEY TEMPLATE STORE LOCATION: DATE OF VISIT

RESPONDENT 1 Jollibee Al Khuwair 1/15/2018

RESPONDENT 2 Jollibee Al Khuwair 1/15/2018
RESPONDENT 3 Jollibee Al Khuwair 1/15/2018
RESPONDENT 4 Jollibee Al Khuwair 1/15/2018
RESPONDENT 5 Jollibee Al Khuwair 1/15/2018
RESPONDENT 6 Jollibee Al Khuwair 1/15/2018
RESPONDENT 7 Jollibee Al Khuwair 1/15/2018
RESPONDENT 8 Jollibee Al Khuwair 1/15/2018
RESPONDENT 9 Jollibee Al Khuwair 1/15/2018
RESPONDENT 10 Jollibee Al Khuwair 1/15/2018
RESPONDENT 11 Jollibee Al Khuwair 1/15/2018
RESPONDENT 12 Jollibee Al Khuwair 1/15/2018
RESPONDENT 13 Jollibee Al Khuwair 1/15/2018
RESPONDENT 14 Jollibee Al Khuwair 1/15/2018
RESPONDENT 15 Jollibee Al Khuwair 1/15/2018
RESPONDENT 16 Jollibee Al Khuwair 1/15/2018
RESPONDENT 17 Jollibee Al Khuwair 1/15/2018
RESPONDENT 18 Jollibee Al Khuwair 1/15/2018
RESPONDENT 19 Jollibee Al Khuwair 1/15/2018
RESPONDENT 20 Jollibee Al Khuwair 1/15/2018
RESPONDENT 21 Jollibee Al Khuwair 1/15/2018
RESPONDENT 22 Jollibee Al Khuwair 1/15/2018
RESPONDENT 23 Jollibee Al Khuwair 1/15/2018
RESPONDENT 24 Jollibee Al Khuwair 1/15/2018
RESPONDENT 25 Jollibee Al Khuwair 1/15/2018
RESPONDENT 26 Jollibee Al Khuwair 1/15/2018
RESPONDENT 27 Jollibee Al Khuwair 1/15/2018
RESPONDENT 28 Jollibee Al Khuwair 1/15/2018
RESPONDENT 29 Jollibee Al Khuwair 1/15/2018
RESPONDENT 30 Jollibee Al Khuwair 1/15/2018
RESPONDENT 31 Jollibee Al Khuwair 1/15/2018
RESPONDENT 32 Jollibee Al Khuwair 1/15/2018
RESPONDENT 33 Jollibee Al Khuwair 1/15/2018
RESPONDENT 34 Jollibee Al Khuwair 1/15/2018
RESPONDENT 35 Jollibee Al Khuwair 1/15/2018
RESPONDENT 36 Jollibee Al Khuwair 1/15/2018
RESPONDENT 37 Jollibee Al Khuwair 1/15/2018
RESPONDENT 38 Jollibee Al Khuwair 1/15/2018
RESPONDENT 39 Jollibee Al Khuwair 1/15/2018
RESPONDENT 40 Jollibee Al Khuwair 1/15/2018
RESPONDENT 41 Jollibee Al Khuwair 1/15/2018
RESPONDENT 42 Jollibee Al Khuwair 1/15/2018
RESPONDENT 43 Jollibee Al Khuwair 1/15/2018
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 IF THIS IS NOT YOUR
IS THIS YOUR FIRST FIRST TIME, HOW
TIME OF VISIT: DAY OF VISIT: TIME TO VISIT THIS OFTEN DO YOU VISIT
JOLLIBEE STORE: THIS JOLLIBEE STORE?

5:00 AM - 9:59 AM Monday No 3-6 x a week

5:00 AM - 9:59 AM Monday No 1-2 x a week
5:00 AM - 9:59 AM Monday No 1-2 x a week
5:00 AM - 9:59 AM Monday No 1-2 x a week
5:00 AM - 9:59 AM Monday No 1-2 x a week
5:00 AM - 9:59 AM Monday No Once a month
5:00 AM - 9:59 AM Monday No Once a month
5:00 AM - 9:59 AM Monday No Once a month
5:00 AM - 9:59 AM Monday No 1-2 x a week
5:00 AM - 9:59 AM Monday No 1-2 x a week
10:00 AM - 12:59 PM Monday No Once a month
10:00 AM - 12:59 PM Monday No Once a month
10:00 AM - 12:59 PM Monday No Less than a month
10:00 AM - 12:59 PM Monday No
10:00 AM - 12:59 PM Monday Yes 3-6 x a week
10:00 AM - 12:59 PM Monday Yes Less than a month
10:00 AM - 12:59 PM Monday No Less than a month
10:00 AM - 12:59 PM Monday No Once a month
1:00 PM - 4:59 PM Monday Yes Less than a month
1:00 PM - 4:59 PM Monday No 3-6 x a week
1:00 PM - 4:59 PM Monday No 1-2 x a week
1:00 PM - 4:59 PM Monday No 1-2 x a week
1:00 PM - 4:59 PM Monday No 1-2 x a week
1:00 PM - 4:59 PM Monday No 1-2 x a week
1:00 PM - 4:59 PM Monday No 1-2 x a week
1:00 PM - 4:59 PM Monday No 1-2 x a week
5:00 PM - 8:59 PM Monday No 1-2 x a week
5:00 PM - 8:59 PM Monday No 1-2 x a week
5:00 PM - 8:59 PM Monday No 1-2 x a week
5:00 PM - 8:59 PM Monday No 1-2 x a week
5:00 PM - 8:59 PM Monday No 1-2 x a week
5:00 PM - 8:59 PM Monday No 1-2 x a week
5:00 PM - 8:59 PM Monday No 1-2 x a week
9:00 PM - 11:59 AM Monday No 1-2 x a week
9:00 PM - 11:59 AM Monday No 1-2 x a week
9:00 PM - 11:59 AM Monday No 1-2 x a week
9:00 PM - 11:59 AM Monday No 1-2 x a week
9:00 PM - 11:59 AM Monday No 1-2 x a week
9:00 PM - 11:59 AM Monday No 1-2 x a week
9:00 PM - 11:59 AM Monday No 1-2 x a week
9:00 PM - 11:59 AM Monday No 1-2 x a week
9:00 PM - 11:59 AM Monday No 1-2 x a week
9:00 PM - 11:59 AM Monday No 1-2 x a week
 HOW MANY
WHAT IS THE PURPOSE OF YOUR VISIT TODAY COMPANIONS DO YOU
(YOU MAY SELECT MORE THAN 1)? HAVE TODAY?

Meet friends 4 & up

Meet friends 4 & up
Meet friends 1
Meet friends 2
Meet friends 1
Others 1
Family bonding 1
Family bonding 1
Meet friends Break from work/school 1
Meet friends 1
Meet friends Break from work/school 3
Break from work/school 1
Others 2
Break from work/school 2
Break from work/school 2
Others 2
Others 2
Meet friends 2
Break from work/school None
Break from work/school None
Family bonding 4 & up
Meet friends 2
Meet friends 1
Meet friends 2
Break from work/school None
Break from work/school 1
Others 2
Celebrate an occasion 1
Family bonding 4 & up
Break from work/school None
Meet friends 1
Break from work/school None
Break from work/school None
Break from work/school 1
Break from work/school None
Break from work/school None
Meet friends None
Break from work/school None
Break from work/school 1
Break from work/school None
Break from work/school None
Break from work/school None
Break from work/school None
 HOW LIKELY WOULD 1. HOW
YOU RECOMMEND THIS HOW WOULD YOU RATE SATISFIED ARE
YOUR OVERALL DINING
STORE TO YOUR EXPERIENCE WITH THIS YOU WITH Chickenjoy
FRIENDS, RELATIVES, THE QUALITY
STORE?
COLLEAGUES?
OF FOOD YOU
10 10 PURCHASED?
10 10
10 10
9 9
10 10
9 9 5
9 9 4
9 9 4
9 9 5
9 9 4
9 9 4
10 10 5
9 9 4
9 9 4
10 10 4
10 10 5
10 10 5
10 10 5
10 10
9 9 5
9 9 5
9 9 5
9 9 5
9 9 5
10 10 5
9 10 5
10 10 5
10 10 5
10 10 5
10 10 5
10 10 5
10 10 5
10 10 5
10 10 5
10 10 5
10 10 5
10 10 5
10 10 5
10 10 5
10 10
10 10 5
10 10 5
10 10 5
Jolly Spaghet Yum Burger Burger Steak Jolly Hotdog

4
4
5

5
5
4 4 4 4
4 4 4 4

4 4 5 4
5 5 5 5

5
5
4
5 5
5 5
5 4
5
5
5 4

5
5 5
5 5
5 5
5 5
5
5
5
4 4
5
5
5
5
5
5 5
 5
5
Breakfast Rice Meals Fries Choco Sundae Coke

4
4
5 5
5 5
5 5
5
4 4 4 4
4 4 4 4
5 5
4 4
3 3 4
5 5 5

4
5 5

5
4

5
5

5 5
5
5
 3. HOW
SATISFIED Neat and clean
2. VALUE FOR MONEY
ARE YOU appearance of crew
WITH OUR
4
SERVICE 5
4
TODAY? 5
5 5
5 5
5 5
5 5
4 4
4 5
5 5
4 4
3 4
5 5
4 4
4 5
4 5
5 5
5 5
5 5
4 5
4 5
5 5
5 5
5 5
4 5
4 5
4 5
4 5
5 5
5 5
4 5
5 5
5 5
5 5
5 5
4 5
5 5
5 5
5 5
4 5
4 5
5 5
5 5
5 5
 Attentiveness of the
Helpfulness of the crew
crew to my needs
5 5
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
4 4
4 4
5 5
5 5
5 5
5 5
5 5
5 5
4 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
4 5
5 5
5 5
5 5
Politeness and
Speed in taking order
courteousness of crew
4 4
4 4
5 5
5 5
5 5
5 5
4 4
5 5
5 5
4 4
4 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5 5 5
5 5 5 5
5 5 5 5
 Crew is knowledgeable
Speed in serving food Completeness of order
served on products and 4. HOW
services SATISFIED
ARE YOU
4 4 4 WITH OUR
4 4 5 STORE
5 5 5 TODAY?
5 5 5
5 5 5
5 5 5
4 4 4
4 4 5
5 5 5
4 4 4 4
4 4 4
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
4 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
4 4 4
5 5 5
5 5 5
5 5 5
5 5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
 Cleanliness &
Cleanliness of store
orderliness of dining
exterior
area
4 4
4 4
5 5
5 5
5 5
5 5
4 4
4 5
5 5
4 4
4 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
4 5
5 5
5 5
5 5
5 5
5 5
Dining area has the right
Comfort & ambiance
temperature
4 4
4 4
5 5
5 5
5 5
5 5
4 4
4 4
5 5
4 4
4 4
5 5
5 5
5 5
5 5
5 5
5 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5 5 5
5 5 5 5
5 5 5 5
 Cleanliness of restroom Completeness of WHAT ATTRACTED YOU TO VISIT THIS
Safety inside the store (no off smell) restroom amenities (CHOOSE THOSE THAT AP

4 4 4 Good tasting food

4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Convenient location
5 5 5
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
 WOULD YOU RETURN
HAT ATTRACTED YOU TO VISIT THIS JOLLIBEE STORE
(CHOOSE THOSE THAT APPLY)? TO THIS STORE BASED ABOUT YOU
ON YOUR VISIT TODAY?

Services offered Product variety Yes

Product variety Services offered Yes
Product variety Services offered Yes
Customer Service Services offered Yes
Product variety Services offered Yes
Services offered Yes
Customer Service Yes
Yes
Product variety Services offered Yes
Product variety Yes
Yes
Yes
Others Services offered Yes
Others Yes
Customer Service Yes
Reasonable price Services offered Yes
Product variety Services offered Yes
Others Yes
Customer Service Services offered Yes
Reasonable price Yes
Product variety Store ambiance Yes
Customer Service Convenient location Yes
Customer Service Product variety Yes
Customer Service Yes
Customer Service Yes
Customer Service Yes
Customer Service Yes
Yes
Customer Service Services offered Yes
Customer Service Yes
Customer Service Store ambiance Yes
Customer Service Yes
Product variety Reasonable price Yes
Yes
Store ambiance Yes
Store ambiance Yes
Customer Service Store ambiance Yes
Customer Service Yes
Customer Service Convenient location Yes
Customer Service Services offered Yes
Customer Service Store ambiance Yes
Product variety Yes
Customer Service Yes
 Age Civil Status Gender Employment

40-49 y/o Married Male Working

30-39 y/o Married Female Working
30-39 y/o Married Female Working
30-39 y/o Married Male Working
30-39 y/o Single Female Working
30-39 y/o Single Female Working
40-49 y/o Married Female Working
30-39 y/o Single Female Working
30-39 y/o Married Female Working
30-39 y/o Married Male Working
20-29 y/o Single Female Working
20-29 y/o Single Female Working
30-39 y/o Others Female Working
30-39 y/o Single Female Working
20-29 y/o Single Female Working
20-29 y/o Married Female Working
20-29 y/o Married Male Working
20-29 y/o Single Male Working
30-39 y/o Married Female Working
40-49 y/o Married Female Working
40-49 y/o Married Female Working
30-39 y/o Single Male Working
30-39 y/o Single Male Working
20-29 y/o Single Male Working
20-29 y/o Single Female Working
30-39 y/o Single Male Working
20-29 y/o Single Male Working
40-49 y/o Married Female Working
40-49 y/o Single Female Working
30-39 y/o Single Male Working
20-29 y/o Single Female Working
20-29 y/o Single Male Working
30-39 y/o Married Female Working
30-39 y/o Married Male Working
40-49 y/o Married Female Working
20-29 y/o Single Female Working
20-29 y/o Married Male Working
30-39 y/o Married Male Working
40-49 y/o Married Female Working
20-29 y/o Single Male Working
20-29 y/o Single Male Working
20-29 y/o Single Male Working
16-19 y/o Single Male Student
 NAME (OPTIONAL): EMAIL: CONTACT #: ANY SUGGESTION?

breakfast so good

longganisa for breakfast , palabok

Ann rose Free Gravy refill and palabok
addd more variety food

rhadia sea_gull_18@hot 95566564

show.white-5@hotmail.com

elias shirebranimielias@ymail.com 90957018 salamat po…

kathie open up more store please

Analy

Arnold
michael
mikee peach mango pie
jeff
nald

emy
oscar
anabel

mayene
bam
marlon pie please!
anton
leah quilon affordable price
aries
anthony
ryan
paolo ramon garniola more food choices
Survey Date:

10 9 8 7 6
Overall Dining Experience 23 20 0 0 0

FOOD 5 4 3 2 1
Chickenjoy 20 20 0 0 0
Jolly Spaghetti 18 14 0 0 0
Yum Burger 10 3 0 0 0
Burger Steak 3 3 0 0 0
Jolly Hotdog 3 0 0 0 0
Breakfast Rice Meals 6 4 0 0 0
Fries 5 0 0 0 0
Choco Sundae 4 0 0 0 0
Coke 6 17 1 0 0
0 0 0 0 0

VALUE FOR MONEY 5 4 3 2 1

24 19 0 0 0

SERVICE 5 4 3 2 1
Neat & Clean Appearance of Crew 35 8 0 0 0
Friendliness & Helpfulness of Personnel 35 8 0 0 0
Attentiveness of the Crew to my Needs 35 8 0 0 0
Politeness and Courteousness of Crew 35 8 0 0 0
Speed in Taking Order 35 8 0 0 0
Speed in Serving Food 35 8 0 0 0
Completeness of Order Served 35 8 0 0 0
Crew is Knowledgeable on Products and Serv 35 8 0 0 0

C&C 5 4 3 2 1
Cleanliness of Store Exterior 35 8 0 0 0
Cleanliness & Orderliness of Dining Area 35 8 0 0 0
Comfort & Ambience 35 8 0 0 0
Dining Area Has The Right Temperature 35 8 0 0 0
Safety Inside the Store 35 8 0 0 0
Cleanliness of Restroom (no off-smell) 35 8 0 0 0
Completeness of Restroom Amenities 35 8 0 0 0

10 9 8 7 6
Net Promoter Score 23 20 0 0 0
 5 4 3 2 1 0
0 0 0 0 0 0

4.50
4.56
4.77
4.50
5.00
4.60
5.00
5.00
4.21
#DIV/0!

4.56

4.81
4.81
4.81
4.81
4.81
4.81
4.81
4.81

4.81
4.81
4.81
4.81
4.81
4.81
4.81

5 4 3 2 1 0
0 0 0 0 0 0
IN-STORE CSAT SURVEY TEMPLATE STORE LOCATION: DATE OF VISIT

RESPONDENT 1 Jollibee Al Khuwair 1/16/2018

RESPONDENT 2 Jollibee Al Khuwair 1/16/2018
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 IF THIS IS NOT YOUR
IS THIS YOUR FIRST FIRST TIME, HOW
TIME OF VISIT: DAY OF VISIT: TIME TO VISIT THIS OFTEN DO YOU VISIT
JOLLIBEE STORE: THIS JOLLIBEE STORE?

5:00 AM - 9:59 AM Tuesday No 1-2 x a week

5:00 AM - 9:59 AM Tuesday No 1-2 x a week
5:00 AM - 9:59 AM Tuesday No 1-2 x a week
5:00 AM - 9:59 AM Tuesday No 1-2 x a week
5:00 AM - 9:59 AM Tuesday No 1-2 x a week
5:00 AM - 9:59 AM Tuesday No 1-2 x a week
5:00 AM - 9:59 AM Tuesday No 1-2 x a week
5:00 AM - 9:59 AM Tuesday No 1-2 x a week
5:00 AM - 9:59 AM Tuesday No 1-2 x a week
5:00 AM - 9:59 AM Tuesday No 1-2 x a week
10:00 AM - 12:59 PM Tuesday No 1-2 x a week
10:00 AM - 12:59 PM Tuesday No 3-6 x a week
10:00 AM - 12:59 PM Tuesday No 1-2 x a week
10:00 AM - 12:59 PM Tuesday No 1-2 x a week
10:00 AM - 12:59 PM Tuesday No 1-2 x a week
10:00 AM - 12:59 PM Tuesday No 1-2 x a week
10:00 AM - 12:59 PM Tuesday No 1-2 x a week
10:00 AM - 12:59 PM Tuesday No 1-2 x a week
1:00 PM - 4:59 PM Tuesday No 1-2 x a week
1:00 PM - 4:59 PM Tuesday No 1-2 x a week
1:00 PM - 4:59 PM Tuesday No 1-2 x a week
1:00 PM - 4:59 PM Tuesday No 1-2 x a week
1:00 PM - 4:59 PM Tuesday No Once a month
1:00 PM - 4:59 PM Tuesday No 1-2 x a week
1:00 PM - 4:59 PM Tuesday No 1-2 x a week
1:00 PM - 4:59 PM Tuesday No Less than a month
5:00 PM - 8:59 PM Tuesday No 1-2 x a week
5:00 PM - 8:59 PM Tuesday No 1-2 x a week
5:00 PM - 8:59 PM Tuesday No 1-2 x a week
5:00 PM - 8:59 PM Tuesday No 1-2 x a week
5:00 PM - 8:59 PM Tuesday No 1-2 x a week
5:00 PM - 8:59 PM Tuesday No 1-2 x a week
5:00 PM - 8:59 PM Tuesday No 1-2 x a week
5:00 PM - 8:59 PM Tuesday No 1-2 x a week
9:00 PM - 11:59 AM Tuesday No 1-2 x a week
9:00 PM - 11:59 AM Tuesday No 1-2 x a week
9:00 PM - 11:59 AM Tuesday No 1-2 x a week
9:00 PM - 11:59 AM Tuesday No 1-2 x a week
9:00 PM - 11:59 AM Tuesday No Once a month
9:00 PM - 11:59 AM Tuesday No 1-2 x a week
9:00 PM - 11:59 AM Tuesday No 1-2 x a week
9:00 PM - 11:59 AM Tuesday No Less than a month
9:00 PM - 11:59 AM Tuesday No Less than a month
 HOW MANY
WHAT IS THE PURPOSE OF YOUR VISIT TODAY COMPANIONS DO YOU
(YOU MAY SELECT MORE THAN 1)? HAVE TODAY?

Others 1
Meet friends 1
Others None
Others 1
Meet friends 1
Others 2
Others 1
Meet friends 1
Others 2
Others 2
Meet friends 1
Business meeting 1
Meet friends 1
Others None
Family bonding 2
Family bonding 2
Family bonding 2
Family bonding 2
Meet friends 1
Others 1
Business meeting 2
Business meeting 2
Others None
Break from work/school 1
Break from work/school None
Meet friends 1
Family bonding 4 & up
Meet friends 2
Family bonding 4 & up
Break from work/school None
Break from work/school 3
Meet friends 3
Break from work/school None
Break from work/school None
Break from work/school None
Break from work/school None
Meet friends 1
Break from work/school None
Family bonding 4 & up
Break from work/school 1
Meet friends 1
Others None
Meet friends 1
 HOW LIKELY WOULD 1. HOW
YOU RECOMMEND THIS HOW WOULD YOU RATE SATISFIED ARE
YOUR OVERALL DINING
STORE TO YOUR EXPERIENCE WITH THIS YOU WITH Chickenjoy
FRIENDS, RELATIVES, THE QUALITY
STORE?
COLLEAGUES?
OF FOOD YOU
9 9 PURCHASED? 5
9 9
9 9 4
9 9 4
9 9 5
9 9 4
9 9 4
9 9 4
9 9 4
9 9 4
9 9 4
9 9 4
9 9 4
9 9 4
9 9 4
10 10 4
9 9 4
9 9 4
9 9 4
9 9 4
10 10 5
9 9 4
10 10 4
10 10 5
10 10 5
10 10 5
10 10 5
10 10 5
10 10 5
10 10 5
10 10 5
10 10 4
10 10 5
10 10 5
10 10
10 10 5
10 10 5
10 10 5
10 10 5
10 10
10 10 5
10 10 5
10 10 5
Jolly Spaghet Yum Burger Burger Steak Jolly Hotdog

5 5

4
4
4
4 4 4
4
4
4
4
4
4 4 4
5
4
4 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5
4
5 5 5 5
5
5 5
5
5
5
5
5 5
5
5
5
Breakfast Rice Meals Fries Choco Sundae Coke

5 5
5
4 4
4 5
5 5
5 4
4 4
5 4
4 4
5
4
3
5 4
4
5 4
4
4
4
4
4
5
4
4

5 5
5

5
4
5 5 5
5

5
 3. HOW
SATISFIED Neat and clean
2. VALUE FOR MONEY
ARE YOU appearance of crew
WITH OUR
5
SERVICE 5
5
TODAY? 5
4 4
4 5
5 5
4 4
4 5
4 4
4 4
4 4
4 4
4 5
4 4
4 5
4 4
4 5
4 5
4 5
4 5
4 5
5 5
4 5
4 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
 Attentiveness of the
Helpfulness of the crew
crew to my needs
5 5
5 5
4 4
5 5
5 5
4 4
5 5
4 4
4 4
4 4
4 4
5 5
4 4
5 5
4 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
Politeness and
Speed in taking order
courteousness of crew
5 5
5 5
4 4
5 5
5 5
4 4
5 5
4 4
4 4
4 4
4 4
5 5
4 4
5 5
4 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5 5 5
5 5 5 5
5 5 5 5
 Crew is knowledgeable
Speed in serving food Completeness of order
served on products and 4. HOW
services SATISFIED
ARE YOU
5 5 5 WITH OUR
5 5 5 STORE
4 4 4 TODAY?
5 5 5
5 5 5
4 4 4
5 5 5
4 4 4
4 4 4
4 4 4
4 4 4
5 5 5
4 4 4
5 5 5
4 4 4
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
 Cleanliness &
Cleanliness of store
orderliness of dining
exterior
area
5 5
5 5
4 4
5 5
5 5
4 4
5 5
4 4
4 4
4 4
4 4
5 5
4 4
5 5
4 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
Dining area has the right
Comfort & ambiance
temperature
5 5
5 5
4 4
5 5
5 5
4 4
5 5
4 4
4 4
4 4
4 4
5 5
4 4
5 5
4 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5 5 5
5 5 5 5
5 5 5 5
 Cleanliness of restroom Completeness of WHAT ATTRACTED YOU TO VISIT THIS
Safety inside the store (no off smell) restroom amenities (CHOOSE THOSE THAT AP

5 5 5 Good tasting food

5 5 5 Product variety
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Product variety
4 4 4 Good tasting food
4 4 4 Product variety
4 4 4 Good tasting food
4 4 4 Product variety
5 5 5 Product variety
4 4 4 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Product variety
5 5 5 Product variety
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Convenient location
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Convenient location
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
 WOULD YOU RETURN
HAT ATTRACTED YOU TO VISIT THIS JOLLIBEE STORE
(CHOOSE THOSE THAT APPLY)? TO THIS STORE BASED ABOUT YOU
ON YOUR VISIT TODAY?

Yes
Services offered Yes
Product variety Yes
Customer Service Services offered Yes
Yes
Product variety Services offered Yes
Good tasting food Customer Service Yes
Product variety Yes
Yes
Product variety Yes
Yes
Others Yes
Product variety Yes
Customer Service Yes
Yes
Yes
Yes
Yes
Product variety Others Yes
Product variety Yes
Product variety Services offered Yes
Product variety Services offered Yes
Services offered Product variety Yes
Services offered Yes
Customer Service Store ambiance Yes
Customer Service Services offered Yes
Customer Service Services offered Yes
Customer Service Services offered Yes
Customer Service Yes
Yes
Customer Service Yes
Customer Service Store ambiance Yes
Customer Service Yes
Customer Service Yes
Customer Service Yes
Customer Service Yes
Customer Service Yes
Customer Service Yes
Customer Service Yes
Customer Service Yes
Customer Service Yes
Customer Service Yes
Customer Service Yes
 Age Civil Status Gender Employment

30-39 y/o Single Female Working

30-39 y/o Single Male Working
30-39 y/o Married Female Working
20-29 y/o Single Male Working
20-29 y/o Single Male Working
30-39 y/o Single Female Working
30-39 y/o Single Female Working
20-29 y/o Single Female Working
20-29 y/o Single Male Working
20-29 y/o Single Female Working
20-29 y/o Single Male Working
30-39 y/o Married Female Working
20-29 y/o Single Male Working
30-39 y/o Single Female Working
30-39 y/o Married Female Working
20-29 y/o Single Female Student
40-49 y/o Married Male Working
40-49 y/o Married Male Working
20-29 y/o Single Female Working
20-29 y/o Single Female Working
20-29 y/o Single Female Working
20-29 y/o Single Female Working
20-29 y/o Single Female Working
20-29 y/o Single Male Working
20-29 y/o Single Male Working
20-29 y/o Single Male Working
40-49 y/o Married Female Working
20-29 y/o Single Female Working
40-49 y/o Married Female Working
20-29 y/o Single Female Working
30-39 y/o Married Male Working
30-39 y/o Single Male Working
20-29 y/o Single Male Working
20-29 y/o Single Female Working
20-29 y/o Single Male Working
20-29 y/o Single Female Working
30-39 y/o Single Female Working
20-29 y/o Single Female Working
20-29 y/o married male working
16-19 y/o Single Female Student
20-29 y/o Single Female Working
20-29 y/o Single Female Working
40-49 y/o married Female Working
 NAME (OPTIONAL): EMAIL: CONTACT #: ANY SUGGESTION?

Beth de cruz open new store, add palabok

Ronald
Free gravy please

Just add more variety or more

Tristy
add peach mango
tina marie
jayson free gravy

leah peach mango pie,free gravy

kathy choco mollow pie and peach mango pie

rosalyn gravy refill

please add the variety of food on your menu.
peach mango/ choco mallow
jessie
cath Free Gravy
Edward
mike salazar
Japet
Rasita Bansil Palabok Please!
Amy Mnore choice for bucket meals!
Angie Kids meal please!
joan
Gab

Anthony
Ana Kids meal

alex
Abby
ach mango pie

food on your menu.

Survey Date:

10 9 8 7 6
Overall Dining Experience 18 25 0 0 0

FOOD 5 4 3 2 1
Chickenjoy 28 14 0 0 0
Jolly Spaghetti 25 14 0 0 0
Yum Burger 4 5 0 0 0
Burger Steak 3 3 0 0 0
Jolly Hotdog 1 9 0 0 0
Breakfast Rice Meals 6 4 0 0 0
Fries 7 6 1 0 0
Choco Sundae 7 6 0 0 0
Coke 8 16 1 0 0
0 0 0 0 0

VALUE FOR MONEY 5 4 3 2 1

11 32 0 0 0

SERVICE 5 4 3 2 1
Neat & Clean Appearance of Crew 25 18 0 0 0
Friendliness & Helpfulness of Personnel 25 18 0 0 0
Attentiveness of the Crew to my Needs 25 18 0 0 0
Politeness and Courteousness of Crew 24 19 0 0 0
Speed in Taking Order 25 18 0 0 0
Speed in Serving Food 27 16 0 0 0
Completeness of Order Served 27 16 0 0 0
Crew is Knowledgeable on Products and Serv 27 16 0 0 0

C&C 5 4 3 2 1
Cleanliness of Store Exterior 36 7 0 0 0
Cleanliness & Orderliness of Dining Area 36 7 0 0 0
Comfort & Ambience 36 7 0 0 0
Dining Area Has The Right Temperature 36 7 0 0 0
Safety Inside the Store 36 7 0 0 0
Cleanliness of Restroom (no off-smell) 37 6 0 0 0
Completeness of Restroom Amenities 37 6 0 0 0

10 9 8 7 6
Net Promoter Score 18 23 2 0 0
 5 4 3 2 1 0
0 0 0 0 0 0

4.67
4.64
4.44
4.50
4.10
4.60
4.43
4.54
4.28
#DIV/0!

4.26

4.58
4.58
4.58
4.56
4.58
4.63
4.63
4.63

4.84
4.84
4.84
4.84
4.84
4.86
4.86

5 4 3 2 1 0
0 0 0 0 0 0
IN-STORE CSAT SURVEY TEMPLATE STORE LOCATION: DATE OF VISIT

RESPONDENT 1 Jollibee Al Khuwair 1/17/2018

RESPONDENT 2 Jollibee Al Khuwair 1/17/2018
RESPONDENT 3 Jollibee Al Khuwair 1/17/2018
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 IF THIS IS NOT YOUR
IS THIS YOUR FIRST FIRST TIME, HOW
TIME OF VISIT: DAY OF VISIT: TIME TO VISIT THIS OFTEN DO YOU VISIT
JOLLIBEE STORE: THIS JOLLIBEE STORE?

5:00 AM - 9:59 AM Wednesday No 1-2 x a week

5:00 AM - 9:59 AM Wednesday No 3-6 x a week
5:00 AM - 9:59 AM Wednesday No Less than a month
5:00 AM - 9:59 AM Wednesday No 1-2 x a week
5:00 AM - 9:59 AM Wednesday No Once a month
5:00 AM - 9:59 AM Wednesday No 3-6 x a week
5:00 AM - 9:59 AM Wednesday No Once a month
5:00 AM - 9:59 AM Wednesday No 3-6 x a week
5:00 AM - 9:59 AM Wednesday No Less than a month
5:00 AM - 9:59 AM Wednesday No 3-6 x a week
10:00 AM - 12:59 PM Wednesday No Less than a month
10:00 AM - 12:59 PM Wednesday No 3-6 x a week
10:00 AM - 12:59 PM Wednesday No Less than a month
10:00 AM - 12:59 PM Wednesday No 1-2 x a week
10:00 AM - 12:59 PM Wednesday No 3-6 x a week
10:00 AM - 12:59 PM Wednesday No Less than a month
10:00 AM - 12:59 PM Wednesday No 1-2 x a week
10:00 AM - 12:59 PM Wednesday No Once a month
1:00 PM - 4:59 PM Wednesday No Less than a month
1:00 PM - 4:59 PM Wednesday No Once a month
1:00 PM - 4:59 PM Wednesday No Once a month
1:00 PM - 4:59 PM Wednesday No 3-6 x a week
1:00 PM - 4:59 PM Wednesday No 3-6 x a week
1:00 PM - 4:59 PM Wednesday No 3-6 x a week
1:00 PM - 4:59 PM Wednesday No Once a month
1:00 PM - 4:59 PM Wednesday No 1-2 x a week
5:00 PM - 8:59 PM Wednesday No 3-6 x a week
5:00 PM - 8:59 PM Wednesday No Less than a month
5:00 PM - 8:59 PM Wednesday No 1-2 x a week
5:00 PM - 8:59 PM Wednesday No Once a month
5:00 PM - 8:59 PM Wednesday No Less than a month
5:00 PM - 8:59 PM Wednesday No Once a month
5:00 PM - 8:59 PM Wednesday No 1-2 x a week
5:00 PM - 8:59 PM Wednesday No Less than a month
9:00 PM - 11:59 AM Wednesday No Once a month
9:00 PM - 11:59 AM Wednesday No 1-2 x a week
9:00 PM - 11:59 AM Wednesday No Less than a month
9:00 PM - 11:59 AM Wednesday No Once a month
9:00 PM - 11:59 AM Wednesday No 3-6 x a week
9:00 PM - 11:59 AM Wednesday No 3-6 x a week
9:00 PM - 11:59 AM Wednesday No Once a month
9:00 PM - 11:59 AM Wednesday No 1-2 x a week
9:00 PM - 11:59 AM Wednesday No Everyday
 HOW MANY
WHAT IS THE PURPOSE OF YOUR VISIT TODAY COMPANIONS DO YOU
(YOU MAY SELECT MORE THAN 1)? HAVE TODAY?

Meet friends 1
Break from work/school 1
Meet friends 2
Others None
Meet friends 2
Meet friends 1
Meet friends 1
Others None
Others 1
Break from work/school 1
Break from work/school 1
Meet friends 2
Family bonding 2
Meet friends 1
Meet friends 1
Others 2
Others 1
Celebrate an occasion None
Meet friends 1
Others None
Family bonding 3
Others 1
Break from work/school 1
Meet friends 3
Others None
Family bonding 3
Break from work/school 2
Meet friends 2
Meet friends 2
Others None
Others 1
Others None
Others None
Meet friends 2
Others 2
Others 2
Others 1
Meet friends 2
Meet friends 1
Others 1
Others 2
Others 2
Others 2
 HOW LIKELY WOULD 1. HOW
YOU RECOMMEND THIS HOW WOULD YOU RATE SATISFIED ARE
YOUR OVERALL DINING
STORE TO YOUR EXPERIENCE WITH THIS YOU WITH Chickenjoy
FRIENDS, RELATIVES, THE QUALITY
STORE?
COLLEAGUES?
OF FOOD YOU
9 10 PURCHASED? 5
9 9 5
9 9
10 10 5
9 9 4
10 9 4
10 10 5
10 10 5
9 9 5
10 10 5
9 9 5
9 9 5
9 9 5
10 10 5
9 9 5
8 9 4
10 10 5
10 10 5
10 10 5
10 10 4
9 9 5
9 9 5
10 10 4
8 9 4
10 10 5
9 9 5
9 9 5
9 9 5
9 9 5
10 10 5
9 9 4
9 10 5
10 10 5
10 9 4
10 10 5
9 9 4
9 9 4
10 10 5
9 9 4
9 9 5
10 10 4
9 9 4
9 9 4
Jolly Spaghet Yum Burger Burger Steak Jolly Hotdog

5
5 5
5 5 5

4
4
5
5
5
5
5
5
5 5 5
5
5
4
5
5 4
5
4 4
5
5 4
4 4 4
4 4
5
5 4
5
5 4
5
5
4 4
5
5 4
4
5
4
4 4
5 5
4 4
4 4
4 4 4
4
4 4
Breakfast Rice Meals Fries Choco Sundae Coke

4
5
4
4 5
5
5
5 5 5
5 5 5
5 5
4 5 5
5
4 4

4 4
5
4
4
4
5 5
4
4 4 4
5 5
4 4
4
4
4
4 4 4
4 4
5 5 5
5

3
5 5
5
4
4
5
4
3
 4
4
4 4
 3. HOW
SATISFIED Neat and clean
2. VALUE FOR MONEY
ARE YOU appearance of crew
WITH OUR
5
SERVICE 5
4
TODAY? 4
4 5
5 5
4 4
4 4
4 5
4 5
4 5
4 4
5 5
4 5
5 4
4 4
5 5
4 4
4 4
4 5
5 5
4 4
4 4
5 5
4 5
4 4
4 5
4 4
4 4
4 5
5 5
5 4
4 4
5 5
4 4
4 4
4 5
4 5
4 4
5 5
4 5
4 5
4 5
4 5
4 5
 Attentiveness of the
Helpfulness of the crew
crew to my needs
5 5
4 4
5 5
5 5
4 4
4 4
5 5
5 5
5 5
4 4
5 5
5 5
4 4
4 4
5 5
4 4
4 4
5 5
5 5
4 4
4 4
5 5
5 5
4 4
5 5
4 4
4 4
5 5
5 5
4 4
4 4
5 5
4 4
4 4
5 5
5 5
4 4
5 5
5 5
5 5
Politeness and
Speed in taking order
courteousness of crew
5 5
4 4
5 5
5 5
4 4
4 4
5 5
5 5
5 5
4 4
5 5
5 5
4 4
4 4
5 5
4 4
4 4
5 5
5 5
4 4
4 4
5 5
5 5
4 4
4 5
4 4
4 4
5 5
5 5
4 4
4 4
5 5
4 4
4 4
5 5
5 5
4 4
5 5
5 5
5 5
5 5 5 5
5 5 5 5
5 5 5 5
 Crew is knowledgeable
Speed in serving food Completeness of order
served on products and 4. HOW
services SATISFIED
ARE YOU
5 5 5 WITH OUR
4 4 4 STORE
5 5 5 TODAY?
5 5 5
4 4 4
4 4 4
5 5 5
5 5 5
5 5 5
4 4 4
5 5 5
5 5 5
4 4 4
4 4 4
5 5 5
4 4 4
5 5 5
5 5 5
5 5 5
4 4 4
4 4 4
5 5 5
5 5 5
4 4 4
5 5 5
5 5 5
4 4 4
5 5 5
5 5 5
4 4 4
4 4 4
5 5 5
4 4 4
4 4 4
5 5 5
5 5 5
4 4 4
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
 Cleanliness &
Cleanliness of store
orderliness of dining
exterior
area
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
4 4
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
4 4
5 5
5 5
4 4
5 5
5 5
5 5
Dining area has the right
Comfort & ambiance
temperature
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
4 4
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
4 4
5 5
5 5
4 4
5 5
5 5
5 5
5 5 5 5
5 5 5 5
5 5 5 5
 Cleanliness of restroom Completeness of WHAT ATTRACTED YOU TO VISIT THIS
Safety inside the store (no off smell) restroom amenities (CHOOSE THOSE THAT AP

5 5 5 Good tasting food

5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Customer Service
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Services offered
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
 WOULD YOU RETURN
HAT ATTRACTED YOU TO VISIT THIS JOLLIBEE STORE
(CHOOSE THOSE THAT APPLY)? TO THIS STORE BASED ABOUT YOU
ON YOUR VISIT TODAY?

Customer Service Yes

Customer Service Yes
Customer Service Convenient location Yes
Customer Service Yes
Services offered Yes
Product variety Yes
Customer Service Yes
Product variety Yes
Reasonable price Yes
Customer Service Yes
Product variety Yes
Customer Service Yes
Services offered Yes
Reasonable price Yes
Reasonable price Yes
Customer Service Yes
Others Yes
Customer Service Convenient location Yes
Yes
Product variety Services offered Yes
Yes
Reasonable price Convenient location Yes
Services offered Yes
Convenient location Yes
Convenient location Yes
Services offered Yes
Customer Service Yes
Customer Service Yes
Reasonable price Services offered Yes
Yes
Product variety Yes
Customer Service Yes
Customer Service Yes
Product variety Reasonable price Yes
Customer Service Yes
Product variety Yes
Yes
Product variety Services offered Yes
Product variety Services offered Yes
Customer Service Product variety Yes
Product variety Yes
Reasonable price Services offered Yes
Customer Service Product variety Yes
 Age Civil Status Gender Employment

20-29 y/o Single Female Working

30-39 y/o Single Male Working
40-49 y/o Married Female Working
30-39 y/o Single Male Working
20-29 y/o Single Female Working
40-49 y/o Married Female Working
40-49 y/o Married Female Working
20-29 y/o Single Female Working
30-39 y/o Married Female Working
20-29 y/o Single Female Working
30-39 y/o Single Male Working
20-29 y/o Single Female Working
20-29 y/o Single Female Working
30-39 y/o Married Female Working
40-49 y/o Married Female Working
20-29 y/o Single Female Working
40-49 y/o Married Male Working
20-29 y/o Married Female Working
20-29 y/o Single Female Working
20-29 y/o Married Female Working
40-49 y/o Married Female Working
20-29 y/o Single Female Working
50-59 y/o Married Female Not Working
30-39 y/o Single Female Working
40-49 y/o Married Female Working
20-29 y/o Single Female Working
30-39 y/o Single Male Working
30-39 y/o Married Female Working
20-29 y/o Single Female Working
20-29 y/o Single Female Working
30-39 y/o Married Male Working
20-29 y/o Single Male Working
30-39 y/o Married Male Working
30-39 y/o Married Female Working
20-29 y/o Single Male Working
40-49 y/o Married Female Not Working
40-49 y/o Married Male Not Working
30-39 y/o Single Male Working
20-29 y/o Single Female Working
30-39 y/o Married Male Working
40-49 y/o Married Female Working
30-39 y/o Single Male Working
20-29 y/o Single Male Working
 NAME (OPTIONAL): EMAIL: CONTACT #: ANY SUGGESTION?

tuna pie / palabok

Bring longganisa

joseph

elsaviaz free gravy

henlyn

accomodating staff
jenny

linda manlis
dianne@yahoo

joy
jake
bring some toys for kids

june diaz

all good

palabok / free refill gravy

joseph add more variety of food
Survey Date:

10 9 8 7 6
Overall Dining Experience 21 22 0 0 0

FOOD 5 4 3 2 1
Chickenjoy 28 15 0 0 0
Jolly Spaghetti 13 14 0 0 0
Yum Burger 11 5 0 0 0
Burger Steak 1 8 0 0 1
Jolly Hotdog 2 10 0 0 0
Breakfast Rice Meals 6 4 0 0 0
Fries 3 7 0 0 0
Choco Sundae 2 7 1 0 0
Coke 2 24 1 0 0
0 0 0 0 0

VALUE FOR MONEY 5 4 3 2 1

1 41 1 0 0

SERVICE 5 4 3 2 1
Neat & Clean Appearance of Crew 22 21 0 0 0
Friendliness & Helpfulness of Personnel 25 18 0 0 0
Attentiveness of the Crew to my Needs 24 19 0 0 0
Politeness and Courteousness of Crew 24 19 0 0 0
Speed in Taking Order 24 19 0 0 0
Speed in Serving Food 23 20 0 0 0
Completeness of Order Served 24 19 0 0 0
Crew is Knowledgeable on Products and Serv 22 21 0 0 0

C&C 5 4 3 2 1
Cleanliness of Store Exterior 33 10 0 0 0
Cleanliness & Orderliness of Dining Area 33 10 0 0 0
Comfort & Ambience 31 12 0 0 0
Dining Area Has The Right Temperature 31 12 0 0 0
Safety Inside the Store 31 12 0 0 0
Cleanliness of Restroom (no off-smell) 33 10 0 0 0
Completeness of Restroom Amenities 33 10 0 0 0

10 9 8 7 6
Net Promoter Score 22 21 0 0 0
 5 4 3 2 1 0
0 0 0 0 0 0

4.65
4.48
4.69
3.80
4.17
4.60
4.30
4.10
4.04
#DIV/0!

4.00

4.51
4.58
4.56
4.56
4.56
4.53
4.56
4.51

4.77
4.77
4.72
4.72
4.72
4.77
4.77

5 4 3 2 1 0
0 0 0 0 0 0
IN-STORE CSAT SURVEY TEMPLATE STORE LOCATION: DATE OF VISIT

RESPONDENT 1 Jollibee Al Khuwair 1/18/2018

RESPONDENT 2 Jollibee Al Khuwair 1/18/2018
RESPONDENT 3 Jollibee Al Khuwair 1/18/2018
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RESPONDENT 40 Jollibee Al Khuwair 1/18/2018
RESPONDENT 41 Jollibee Al Khuwair 1/18/2018
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 IF THIS IS NOT YOUR
IS THIS YOUR FIRST FIRST TIME, HOW
TIME OF VISIT: DAY OF VISIT: TIME TO VISIT THIS OFTEN DO YOU VISIT
JOLLIBEE STORE: THIS JOLLIBEE STORE?

5:00 AM - 9:59 AM Thursday No Once a month

5:00 AM - 9:59 AM Thursday No Once a month
5:00 AM - 9:59 AM Thursday No 1-2 x a week
5:00 AM - 9:59 AM Thursday No Less than a month
5:00 AM - 9:59 AM Thursday No 1-2 x a week
5:00 AM - 9:59 AM Thursday No 3-6 x a week
5:00 AM - 9:59 AM Thursday No 3-6 x a week
5:00 AM - 9:59 AM Thursday No 1-2 x a week
5:00 AM - 9:59 AM Thursday No 3-6 x a week
5:00 AM - 9:59 AM Thursday No Once a month
10:00 AM - 12:59 PM Thursday No 3-6 x a week
10:00 AM - 12:59 PM Thursday No Once a month
10:00 AM - 12:59 PM Thursday Yes 3-6 x a week
10:00 AM - 12:59 PM Thursday No Once a month
10:00 AM - 12:59 PM Thursday No 1-2 x a week
10:00 AM - 12:59 PM Thursday No Once a month
10:00 AM - 12:59 PM Thursday No 3-6 x a week
10:00 AM - 12:59 PM Thursday No 1-2 x a week
1:00 PM - 4:59 PM Thursday No Once a month
1:00 PM - 4:59 PM Thursday No 3-6 x a week
1:00 PM - 4:59 PM Thursday No Less than a month
1:00 PM - 4:59 PM Thursday No 1-2 x a week
1:00 PM - 4:59 PM Thursday Yes Less than a month
1:00 PM - 4:59 PM Thursday No 1-2 x a week
1:00 PM - 4:59 PM Thursday No 3-6 x a week
1:00 PM - 4:59 PM Thursday No 3-6 x a week
5:00 PM - 8:59 PM Thursday No Once a month
5:00 PM - 8:59 PM Thursday No Less than a month
5:00 PM - 8:59 PM Thursday No 3-6 x a week
5:00 PM - 8:59 PM Thursday No 1-2 x a week
5:00 PM - 8:59 PM Thursday No Once a month
5:00 PM - 8:59 PM Thursday No Once a month
5:00 PM - 8:59 PM Thursday No 3-6 x a week
5:00 PM - 8:59 PM Thursday Yes 1-2 x a week
9:00 PM - 11:59 AM Thursday No 1-2 x a week
9:00 PM - 11:59 AM Thursday No Less than a month
9:00 PM - 11:59 AM Thursday No 1-2 x a week
5:00 PM - 8:59 PM Thursday No Once a month
9:00 PM - 11:59 AM Thursday No 3-6 x a week
12:00 AM - 4:59 AM Thursday No 1-2 x a week
9:00 PM - 11:59 AM Thursday No Less than a month
9:00 PM - 11:59 AM Thursday Yes 3-6 x a week
9:00 PM - 11:59 AM Thursday No 1-2 x a week
 HOW MANY
WHAT IS THE PURPOSE OF YOUR VISIT TODAY COMPANIONS DO YOU
(YOU MAY SELECT MORE THAN 1)? HAVE TODAY?

Family bonding 2
Family bonding Meet friends 1
Break from work/school 2
Family bonding 4 & up
Others None
Meet friends 1
Break from work/school 1
Break from work/school None
Others 1
Break from work/school None
Break from work/school 1
Meet friends 1
Meet friends 1
Others None
Break from work/school 1
Family bonding 3
Others 1
Meet friends 1
Others None
Break from work/school 1
Meet friends 1
Others None
Meet friends 1
Meet friends 1
Others None
Family bonding 2
Family bonding 3
Meet friends 1
Break from work/school None
Others None
Others None
Family bonding 2
Others 1
Celebrate an occasion None
Others 2
Others None
Others 1
Family bonding 3
Others None
Others 1
Others 1
Others 1
Others 1
 HOW LIKELY WOULD 1. HOW
YOU RECOMMEND THIS HOW WOULD YOU RATE SATISFIED ARE
YOUR OVERALL DINING
STORE TO YOUR EXPERIENCE WITH THIS YOU WITH Chickenjoy
FRIENDS, RELATIVES, THE QUALITY
STORE?
COLLEAGUES?
OF FOOD YOU
9 9 PURCHASED? 5
10 10 5
9 9 5
9 9 5
10 10 5
10 10 4
10 10 5
10 10 5
9 9 5
10 10 5
10 10 5
9 9 4
9 9 4
10 10 5
10 10 5
10 10 5
9 9 4
9 10 5
10 10 4
9 9 5
10 10 5
10 9 5
10 10 5
10 10 5
10 10 4
10 10 5
10 10 5
10 10 5
9 9 5
10 10 5
10 9 5
9 9 5
9 10 5
9 9 5
9 9 4
9 9 4
9 9 4
10 9 4
9 9 4
9 9 4
9 9 4
9 9 4
9 9 4
Jolly Spaghet Yum Burger Burger Steak Jolly Hotdog

5 5
4 4

4
5 5 4
5
5
4 4
4 4
5
5 1
5 5 4
4
4 5
4 4
5 5
5 4
4
5 4 4
5 4
4 4 4
5
5 5 4
4 4 4
5
5 4
5 5
4 5 5
5
5 4
4
4

4
4
4
4
4
4 4
Breakfast Rice Meals Fries Choco Sundae Coke

5 4 4
5 5 4
5
5
4 4
4
5
4
4
5
4
4

4 3
4
5 4
4
4 4
4 4
4 4
4
4 4
3 4
5 4
4

4 4

4
4 4
5 5

4
4
4
4 4
4 4
4
 4
4
5 5
 3. HOW
SATISFIED Neat and clean
2. VALUE FOR MONEY
ARE YOU appearance of crew
WITH OUR
4
SERVICE 5
5
TODAY? 5
4 5
4 4
4 4
4 4
4 5
4 5
4 4
4 5
4 5
4 4
4 4
4 5
4 4
4 5
4 5
4 5
4 4
4 5
4 5
4 4
4 4 4
4 4
4 4
4 5
3 5
4 4
4 5
4 5
4 4
4 5
4 5
4 4
4 5
4 4
4 4
4 5
4 4
4 4
4 5
4 4
4 4
 Attentiveness of the
Helpfulness of the crew
crew to my needs
5 5
5 5
5 5
4 4
4 4
4 4
5 5
5 5
4 4
5 5
5 5
4 4
4 4
5 5
5 4
5 5
5 5
5 5
4 4
5 5
5 5
4 4
5 5
4 4
5 4
5 5
5 5
4 4
5 5
5 5
4 4
5 5
5 5
4 5
5 5
4 4
4 4
5 5
4 4
4 4
Politeness and
Speed in taking order
courteousness of crew
5 5
5 5
5 5
4 4
4 4
4 4
5 5
5 5
4 4
5 5
5 5
4 4
5 5
5 5
4 4
5 5
5 5
5 5
4 4
5 5
5 5
4 4
5 5
4 4
4 4
5 5
5 5
4 4
5 5
5 5
4 4
5 5
5 5
4 4
5 5
4 4
4 4
5 5
4 4
4 4
5 5 5 5
4 4 4 4
4 4 4 4
 Crew is knowledgeable
Speed in serving food Completeness of order
served on products and 4. HOW
services SATISFIED
ARE YOU
5 5 5 WITH OUR
5 5 5 STORE
5 5 5 TODAY?
4 4 4
4 4 4
4 4 4
5 5 5
5 5 5
4 4 4
5 5 5
5 5 5
4 4 4
4 4 4
5 5 5
4 5 4
5 5 5
5 5 5
5 5 5
4 4 4
5 5 5
5 5 5
4 4 4
5 5 4
4 4 4
4 4 4
5 5 5
5 5 5
4 4 4
5 5 5
5 5 5
4 4 4
5 5 5
5 5 5
4 4 4
5 5 5
4 4 4
4 4 4
5 5 5
4 4 4
4 4 4
5 5 5
4 4 4
4 4 4
 Cleanliness &
Cleanliness of store
orderliness of dining
exterior
area
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
4 4
5 5
4 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
4 4
4 4
5 5
4 4
4 4
Dining area has the right
Comfort & ambiance
temperature
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
4 4
4 4
4 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
4 4
4 4
5 5
4 4
4 4
5 5 5 5
4 4 4 4
4 4 4 4
 Cleanliness of restroom Completeness of WHAT ATTRACTED YOU TO VISIT THIS
Safety inside the store (no off smell) restroom amenities (CHOOSE THOSE THAT AP

5 5 5 Good tasting food

5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
4 5 5 Product variety
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Services offered
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Others
4 4 4 Others
5 5 5 Good tasting food
4 4 4 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
4 4 4 Product variety
 WOULD YOU RETURN
HAT ATTRACTED YOU TO VISIT THIS JOLLIBEE STORE
(CHOOSE THOSE THAT APPLY)? TO THIS STORE BASED ABOUT YOU
ON YOUR VISIT TODAY?

Customer Service Yes

Product variety Yes
Reasonable price Yes
Customer Service Yes
Yes
Services offered Yes
Product variety Yes
Reasonable price Yes
Product variety Reasonable price Yes
Yes
Yes
Good tasting food Customer Service Yes
Customer Service Yes
Services offered Yes
Customer Service Yes
Yes
Product variety Reasonable price Yes
Product variety Reasonable price Yes
Product variety Yes
Yes
Customer Service Yes
Store ambiance Yes
Yes
Yes
Customer Service Yes
Customer Service Convenient location Yes
Yes
Product variety Reasonable price Yes
Yes
Good tasting food Yes
Reasonable price Yes
Reasonable price Convenient location Yes
Services offered Store ambiance Yes
Yes
Product variety Services offered Yes
Yes
Yes
Product variety Services offered Yes
Product variety Yes
Yes
Customer Service Product variety Yes
Product variety Yes
Yes
 Age Civil Status Gender Employment

60 y/o and above Married Male Working

20-29 y/o Single Female Working
30-39 y/o Married Male Working
40-49 y/o Married Female Working
40-49 y/o Married Female Working
20-29 y/o Single Female Working
30-39 y/o Married Male Working
20-29 y/o Single Male Working
20-29 y/o Single Female Working
40-49 y/o Married Male Working
30-39 y/o Single Male Working
30-39 y/o Married Female Working
20-29 y/o Single Female Student
40-49 y/o Married Male Working
40-49 y/o Married Female Working
30-39 y/o Married Female Working
20-29 y/o Single Male Working
40-49 y/o Married Male Not Working
30-39 y/o Married Male Working
30-39 y/o Single Male Working
40-49 y/o Married Female Working
20-29 y/o Single Male Working
30-39 y/o Married Female Working
20-29 y/o Single Female Working
40-49 y/o Married Male Working
30-39 y/o Married Male Working
30-39 y/o Married Female Working
20-29 y/o Single Female Working
20-29 y/o Married Female Working
30-39 y/o Single Male Working
40-49 y/o Married Female Working
40-49 y/o Married Female Working
40-49 y/o Single Male Working
20-29 y/o Single Female Working
30-39 y/o Married Female Working
30-39 y/o Married Male Working
20-29 y/o Single Female Working
30-39 y/o Single Male Working
20-29 y/o Single Male Working
20-29 y/o Single Male Working
30-39 y/o Married Male Working
30-39 y/o Single Male Working
40-49 y/o Married Male Not Working
 NAME (OPTIONAL): EMAIL: CONTACT #: ANY SUGGESTION?

edgar
roselyn tapa of jollibee bfast

bibilyn happy tummy

aljun diaz sana meon longganisa

jane
noel
gina

roy

keep it up guys

bing palabok like phils

roxanne
jeff

please add palabok on your menu

more spicy about your buger products

uger products
Survey Date:

10 9 8 7 6
Overall Dining Experience 23 19 1 0 0

FOOD 5 4 3 2 1
Chickenjoy 34 9 0 0 0
Jolly Spaghetti 25 8 0 0 0
Yum Burger 10 14 0 0 0
Burger Steak 5 13 0 0 0
Jolly Hotdog 1 9 0 0 0
Breakfast Rice Meals 5 8 0 0 0
Fries 5 12 1 0 0
Choco Sundae 6 10 0 0 0
Coke 9 15 1 0 0
0 0 0 0 0

VALUE FOR MONEY 5 4 3 2 1

10 32 1 0 0

SERVICE 5 4 3 2 1
Neat & Clean Appearance of Crew 28 15 0 0 0
Friendliness & Helpfulness of Personnel 28 15 0 0 0
Attentiveness of the Crew to my Needs 28 15 0 0 0
Politeness and Courteousness of Crew 28 15 0 0 0
Speed in Taking Order 27 16 0 0 0
Speed in Serving Food 27 16 0 0 0
Completeness of Order Served 27 16 0 0 0
Crew is Knowledgeable on Products and Serv 27 16 0 0 0

C&C 5 4 3 2 1
Cleanliness of Store Exterior 36 7 0 0 0
Cleanliness & Orderliness of Dining Area 36 7 0 0 0
Comfort & Ambience 36 7 0 0 0
Dining Area Has The Right Temperature 36 7 0 0 0
Safety Inside the Store 36 7 0 0 0
Cleanliness of Restroom (no off-smell) 36 7 0 0 0
Completeness of Restroom Amenities 36 7 0 0 0

10 9 8 7 6
Net Promoter Score 21 22 0 0 0
 5 4 3 2 1 0
0 0 0 0 0 0

4.79
4.76
4.42
4.28
4.10
4.38
4.22
4.38
4.32
#DIV/0!

4.21

4.65
4.65
4.65
4.65
4.63
4.63
4.63
4.63

4.84
4.84
4.84
4.84
4.84
4.84
4.84

5 4 3 2 1 0
0 0 0 0 0 0
IN-STORE CSAT SURVEY TEMPLATE STORE LOCATION: DATE OF VISIT

RESPONDENT 1 Jollibee Al Khuwair 1/19/2018

RESPONDENT 2 Jollibee Al Khuwair 1/19/2018
RESPONDENT 3 Jollibee Al Khuwair 1/19/2018
RESPONDENT 4 Jollibee Al Khuwair 1/19/2018
RESPONDENT 5 Jollibee Al Khuwair 1/19/2018
RESPONDENT 6 Jollibee Al Khuwair 1/19/2018
RESPONDENT 7 Jollibee Al Khuwair 1/19/2018
RESPONDENT 8 Jollibee Al Khuwair 1/19/2018
RESPONDENT 9 Jollibee Al Khuwair 1/19/2018
RESPONDENT 10 Jollibee Al Khuwair 1/19/2018
RESPONDENT 11 Jollibee Al Khuwair 1/19/2018
RESPONDENT 12 Jollibee Al Khuwair 1/19/2018
RESPONDENT 13 Jollibee Al Khuwair 1/19/2018
RESPONDENT 14 Jollibee Al Khuwair 1/19/2018
RESPONDENT 15 Jollibee Al Khuwair 1/19/2018
RESPONDENT 16 Jollibee Al Khuwair 1/19/2018
RESPONDENT 17 Jollibee Al Khuwair 1/19/2018
RESPONDENT 18 Jollibee Al Khuwair 1/19/2018
RESPONDENT 19 Jollibee Al Khuwair 1/19/2018
RESPONDENT 20 Jollibee Al Khuwair 1/19/2018
RESPONDENT 21 Jollibee Al Khuwair 1/19/2018
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 IF THIS IS NOT YOUR
IS THIS YOUR FIRST FIRST TIME, HOW
TIME OF VISIT: DAY OF VISIT: TIME TO VISIT THIS OFTEN DO YOU VISIT
JOLLIBEE STORE: THIS JOLLIBEE STORE?

5:00 AM - 9:59 AM Friday No 3-6 x a week

5:00 AM - 9:59 AM Friday No 3-6 x a week
5:00 AM - 9:59 AM Friday No Less than a month
5:00 AM - 9:59 AM Friday No 1-2 x a week
5:00 AM - 9:59 AM Friday No 3-6 x a week
5:00 AM - 9:59 AM Friday No 1-2 x a week
5:00 AM - 9:59 AM Friday No Less than a month
5:00 AM - 9:59 AM Friday No Less than a month
5:00 AM - 9:59 AM Friday No Once a month
5:00 AM - 9:59 AM Friday No Once a month
10:00 AM - 12:59 PM Friday No 3-6 x a week
10:00 AM - 12:59 PM Friday No Once a month
10:00 AM - 12:59 PM Friday No Less than a month
10:00 AM - 12:59 PM Friday No 1-2 x a week
10:00 AM - 12:59 PM Friday Yes Less than a month
10:00 AM - 12:59 PM Friday No 3-6 x a week
10:00 AM - 12:59 PM Friday No 3-6 x a week
10:00 AM - 12:59 PM Friday No 1-2 x a week
1:00 PM - 4:59 PM Friday No 3-6 x a week
1:00 PM - 4:59 PM Friday No 3-6 x a week
1:00 PM - 4:59 PM Friday No 1-2 x a week
1:00 PM - 4:59 PM Friday No Less than a month
1:00 PM - 4:59 PM Friday No Less than a month
1:00 PM - 4:59 PM Friday No Once a month
1:00 PM - 4:59 PM Friday No 1-2 x a week
1:00 PM - 4:59 PM Friday No Once a month
5:00 PM - 8:59 PM Friday No Once a month
5:00 PM - 8:59 PM Friday No 3-6 x a week
5:00 PM - 8:59 PM Friday No 1-2 x a week
5:00 PM - 8:59 PM Friday No 3-6 x a week
5:00 PM - 8:59 PM Friday No Less than a month
5:00 PM - 8:59 PM Friday No 3-6 x a week
5:00 PM - 8:59 PM Friday No 1-2 x a week
5:00 PM - 8:59 PM Friday No 3-6 x a week
9:00 PM - 11:59 AM Friday No Less than a month
9:00 PM - 11:59 AM Friday No Once a month
9:00 PM - 11:59 AM Friday No Once a month
5:00 PM - 8:59 PM Friday No Less than a month
9:00 PM - 11:59 AM Friday Yes 3-6 x a week
12:00 AM - 4:59 AM Friday No 1-2 x a week
9:00 PM - 11:59 AM Friday No Less than a month
9:00 PM - 11:59 AM Friday No 1-2 x a week
9:00 PM - 11:59 AM Friday No 3-6 x a week
 HOW MANY
WHAT IS THE PURPOSE OF YOUR VISIT TODAY COMPANIONS DO YOU
(YOU MAY SELECT MORE THAN 1)? HAVE TODAY?

Family bonding 2
Family bonding 2
Family bonding 2
Meet friends 2
Celebrate an occasion 2
Others None
Others 1
Meet friends 2
Others None
Others None
Business meeting 2
Family bonding 3
Meet friends 2
Others 1
Meet friends 1
Others None
Celebrate an occasion 2
Business meeting None
Meet friends 1
Celebrate an occasion 3
Meet friends 3
Family bonding 3
Others None
Family bonding 3
Others None
Meet friends 1
Celebrate an occasion 4 & up
Meet friends 3
Meet friends 2
Others None
Others None
Meet friends 2
Business meeting 2
Family bonding 2
Others None
Meet friends 2
Others None
Others 3
Others 1
Family bonding 4 & up
Others 1
Meet friends 2
Celebrate an occasion 3
 HOW LIKELY WOULD 1. HOW
YOU RECOMMEND THIS HOW WOULD YOU RATE SATISFIED ARE
YOUR OVERALL DINING
STORE TO YOUR EXPERIENCE WITH THIS YOU WITH Chickenjoy
FRIENDS, RELATIVES, THE QUALITY
STORE?
COLLEAGUES?
OF FOOD YOU
10 10 PURCHASED? 5
9 9 5
9 9 5
9 9 5
9 9 5
10 10 5
9 9 5
9 10 5
10 10 4
10 10 4
9 9 5
10 10 5
9 9 4
9 9 4
9 9 5
10 10 5
9 9 4
10 10 5
9 9 5
9 9 5
9 10 5
9 9 5
10 10 5
9 9 5
10 10 5
10 10 5
10 10 5
9 9 5
10 10 5
9 9 5
10 10 5
10 10 5
9 9 4
10 10 4
10 10 5
9 9 5
10 10 4
9 9 5
9 8 4
10 10 5
10 10 5
10 10 5
10 10 5
Jolly Spaghet Yum Burger Burger Steak Jolly Hotdog

4 4
5 4 4
4 5
5

4 4
5 5
5 5
4
4 4
5
5 5
4
4
5 5
5 4
4
5
5
5 4
5
5 5 4
5 4 4
4 4
5
5 4 4 4
5 5
5 5 4
4 4
4 4 4
5 4 4
5 4
5 4 4
4 4
5 5
5 4
4
5 5 5
4 4 4
5 5 5
5
4 4
5 5 4
Breakfast Rice Meals Fries Choco Sundae Coke

5
5 4
5
4 4
4 4 4 4
4
5 5
5 5
4 4
4 4
4
4 4
4
4
4 4
4 4 4
4 4
5
5 5
4
5 5 5
4 4 4
4

5 5

3 4 4
4 4
4 4 4
4

4 4
5 5
3
4 4 4
4
4
4 5 5 5
5 5 5
5
5
 3. HOW
SATISFIED Neat and clean
2. VALUE FOR MONEY
ARE YOU appearance of crew
WITH OUR
5
SERVICE 5
4
TODAY? 5
4 4
4 5
4 4
4 5
5 5
5 5
4 5
4 5
4 5
4 4
4 4
4 5
4 5
4 4
4 4
5 5
4 4
4 5
5 5
4 5
4 4
4 5
4 5
4 5
4 5
4 4
4 4
4 4
4 4
4 4
4 5
4 5
5 5
3 5
4 4
4 5
4 5
5 5
5 5
5 4
5 5
 Attentiveness of the
Helpfulness of the crew
crew to my needs
5 5
5 5
4 4
5 5
4 4
5 5
5 5
5 5
5 5
5 5
5 5
4 4
4 4
5 5
5 5
4 4
4 4
5 5
4 4
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
4 4
4 4
4 4
4 4
4 4
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
Politeness and
Speed in taking order
courteousness of crew
5 5
5 5
4 4
5 5
4 4
5 5
5 5
5 5
5 5
5 5
5 5
4 4
4 4
5 5
5 5
4 4
4 4
5 5
4 4
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
4 4
4 4
4 4
4 4
4 4
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5 5 5
4 4 4 4
5 5 5 4
 Crew is knowledgeable
Speed in serving food Completeness of order
served on products and 4. HOW
services SATISFIED
ARE YOU
5 5 5 WITH OUR
5 5 5 STORE
4 4 4 TODAY?
5 5 5
4 4 4
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5 5
5 5 5
4 4 4
4 4 4
5 5 5
5 5 5
4 4 4
4 4 4
5 5 5
4 4 4
5 5 5
5 5 5
5 5 5
4 4 4
5 5 5
5 5 5
5 5 5
5 5 5
4 4 4
4 4 4
4 4 4
4 4 4
4 4 4
5 5 5
5 5 5
5 5 5
5 5 5
4 4 4
5 5 5
5 5 5
5 5 5
5 5 5
4 4 4
4 4 4
 Cleanliness &
Cleanliness of store
orderliness of dining
exterior
area
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
4 4
5 5
5 5
4 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
Dining area has the right
Comfort & ambiance
temperature
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
4 4
5 5
5 5
4 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5 5 5
4 4 4 4
5 5 5 5
 Cleanliness of restroom Completeness of WHAT ATTRACTED YOU TO VISIT THIS
Safety inside the store (no off smell) restroom amenities (CHOOSE THOSE THAT AP

5 5 5 Good tasting food

5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Customer Service
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
 WOULD YOU RETURN
HAT ATTRACTED YOU TO VISIT THIS JOLLIBEE STORE
(CHOOSE THOSE THAT APPLY)? TO THIS STORE BASED ABOUT YOU
ON YOUR VISIT TODAY?

Yes
Reasonable price Yes
Product variety Reasonable price Yes
Customer Service Yes
Customer Service Product variety Yes
Customer Service Convenient location Yes
Yes
Services offered Yes
Reasonable price Yes
Reasonable price Yes
Yes
Customer Service Yes
Yes
Product variety Reasonable price Yes
Yes
Services offered Yes
Reasonable price Yes
Product variety Reasonable price Yes
Store ambiance Yes
Product variety Reasonable price Yes
Product variety Reasonable price Yes
Customer Service Yes
Product variety Reasonable price Yes
Product variety Reasonable price Yes
Customer Service Yes
Customer Service Yes
Services offered Store ambiance Yes
Yes
Reasonable price Yes
Customer Service Convenient location Yes
Product variety Reasonable price Yes
Yes
Others Yes
Convenient location Yes
Services offered Yes
Product variety Yes
Customer Service Convenient location Yes
Customer Service Yes
Yes
Store ambiance Yes
Product variety Reasonable price Yes
Customer Service Yes
Yes
 Age Civil Status Gender Employment

30-39 y/o Married Female Working

30-39 y/o Single Male Working
30-39 y/o Married Male Working
20-29 y/o Single Female Working
40-49 y/o Married Female Working
20-29 y/o Single Female Working
20-29 y/o Single Female Working
40-49 y/o Married Female Working
30-39 y/o Single Female Working
30-39 y/o Single Female Working
30-39 y/o Single Male Working
20-29 y/o Married Female Working
40-49 y/o Married Female Working
20-29 y/o Single Female Working
20-29 y/o Single Female Working
30-39 y/o Single Male Working
30-39 y/o Single Male Working
20-29 y/o Single Female Working
20-29 y/o Single Female Working
30-39 y/o Married Female Working
20-29 y/o Single Female Working
40-49 y/o Single Male Working
30-39 y/o Married Male Working
30-39 y/o Single Female Working
20-29 y/o Single Female Working
20-29 y/o Single Female Working
30-39 y/o Married Female Working
20-29 y/o Single Female Working
30-39 y/o Married Female Working
30-39 y/o Married Male Working
30-39 y/o Married Female Working
40-49 y/o Married Female Working
30-39 y/o Single Male Working
20-29 y/o Married Male Working
30-39 y/o Single Male Working
40-49 y/o Married Female Working
30-39 y/o Married Male Working
20-29 y/o Single Female Working
40-49 y/o Married Female Working
30-39 y/o Single Female Working
16-19 y/o Single Female Student
40-49 y/o Married Female Working
40-49 y/o Single Female Working
 NAME (OPTIONAL): EMAIL: CONTACT #: ANY SUGGESTION?

gina

grace keep up

gloria

ruby
ronalyn

jay kids meals sana meron

vey good
linda pls add other items for kids like kidsmeal
alll good keep it up

sana meron pong peach mango pie

mhay I love jollibee

ganda ng store niyo po malinis

ds like kidsmeal
Survey Date:

10 9 8 7 6
Overall Dining Experience 23 20 0 0 0

FOOD 5 4 3 2 1
Chickenjoy 29 11 0 0 0
Jolly Spaghetti 19 8 0 0 0
Yum Burger 12 9 0 0 0
Burger Steak 8 6 0 0 0
Jolly Hotdog 4 8 0 0 0
Breakfast Rice Meals 6 4 0 0 0
Fries 0 16 0 0 0
Choco Sundae 0 7 0 0 0
Coke 3 18 2 0 0
0 0 0 0 0

VALUE FOR MONEY 5 4 3 2 1

4 39 0 0 0

SERVICE 5 4 3 2 1
Neat & Clean Appearance of Crew 32 11 0 0 0
Friendliness & Helpfulness of Personnel 33 10 0 0 0
Attentiveness of the Crew to my Needs 31 12 0 0 0
Politeness and Courteousness of Crew 28 15 0 0 0
Speed in Taking Order 20 23 0 0 0
Speed in Serving Food 23 20 0 0 0
Completeness of Order Served 23 20 0 0 0
Crew is Knowledgeable on Products and Serv 23 20 0 0 0

C&C 5 4 3 2 1
Cleanliness of Store Exterior 33 10 0 0 0
Cleanliness & Orderliness of Dining Area 33 10 0 0 0
Comfort & Ambience 33 10 0 0 0
Dining Area Has The Right Temperature 33 10 0 0 0
Safety Inside the Store 33 10 0 0 0
Cleanliness of Restroom (no off-smell) 33 10 0 0 0
Completeness of Restroom Amenities 33 10 0 0 0

10 9 8 7 6
Net Promoter Score 19 23 1 0 0
 5 4 3 2 1 0
0 0 0 0 0 0

4.73
4.70
4.57
4.57
4.33
4.60
4.00
4.00
4.04
#DIV/0!

4.09

4.74
4.77
4.72
4.65
4.47
4.53
4.53
4.53

4.77
4.77
4.77
4.77
4.77
4.77
4.77

5 4 3 2 1 0
0 0 0 0 0 0
IN-STORE CSAT SURVEY TEMPLATE STORE LOCATION: DATE OF VISIT

RESPONDENT 1 Jollibee Al Khuwair 1/20/2018

RESPONDENT 2 Jollibee Al Khuwair 1/20/2018
RESPONDENT 3 Jollibee Al Khuwair 1/20/2018
RESPONDENT 4 Jollibee Al Khuwair 1/20/2018
RESPONDENT 5 Jollibee Al Khuwair 1/20/2018
RESPONDENT 6 Jollibee Al Khuwair 1/20/2018
RESPONDENT 7 Jollibee Al Khuwair 1/20/2018
RESPONDENT 8 Jollibee Al Khuwair 1/20/2018
RESPONDENT 9 Jollibee Al Khuwair 1/20/2018
RESPONDENT 10 Jollibee Al Khuwair 1/20/2018
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RESPONDENT 12 Jollibee Al Khuwair 1/20/2018
RESPONDENT 13 Jollibee Al Khuwair 1/20/2018
RESPONDENT 14 Jollibee Al Khuwair 1/20/2018
RESPONDENT 15 Jollibee Al Khuwair 1/20/2018
RESPONDENT 16 Jollibee Al Khuwair 1/20/2018
RESPONDENT 17 Jollibee Al Khuwair 1/20/2018
RESPONDENT 18 Jollibee Al Khuwair 1/20/2018
RESPONDENT 19 Jollibee Al Khuwair 1/20/2018
RESPONDENT 20 Jollibee Al Khuwair 1/20/2018
RESPONDENT 21 Jollibee Al Khuwair 1/20/2018
RESPONDENT 22 Jollibee Al Khuwair 1/20/2018
RESPONDENT 23 Jollibee Al Khuwair 1/20/2018
RESPONDENT 24 Jollibee Al Khuwair 1/20/2018
RESPONDENT 25 Jollibee Al Khuwair 1/20/2018
RESPONDENT 26 Jollibee Al Khuwair 1/20/2018
RESPONDENT 27 Jollibee Al Khuwair 1/20/2018
RESPONDENT 28 Jollibee Al Khuwair 1/20/2018
RESPONDENT 29 Jollibee Al Khuwair 1/20/2018
RESPONDENT 30 Jollibee Al Khuwair 1/20/2018
RESPONDENT 31 Jollibee Al Khuwair 1/20/2018
RESPONDENT 32 Jollibee Al Khuwair 1/20/2018
RESPONDENT 33 Jollibee Al Khuwair 1/20/2018
RESPONDENT 34 Jollibee Al Khuwair 1/20/2018
RESPONDENT 35 Jollibee Al Khuwair 1/20/2018
RESPONDENT 36 Jollibee Al Khuwair 1/20/2018
RESPONDENT 37 Jollibee Al Khuwair 1/20/2018
RESPONDENT 38 Jollibee Al Khuwair 1/20/2018
RESPONDENT 39 Jollibee Al Khuwair 1/20/2018
RESPONDENT 40 Jollibee Al Khuwair 1/20/2018
RESPONDENT 41 Jollibee Al Khuwair 1/20/2018
RESPONDENT 42 Jollibee Al Khuwair 1/20/2018
RESPONDENT 43 Jollibee Al Khuwair 1/20/2018
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 IF THIS IS NOT YOUR
IS THIS YOUR FIRST FIRST TIME, HOW
TIME OF VISIT: DAY OF VISIT: TIME TO VISIT THIS OFTEN DO YOU VISIT
JOLLIBEE STORE: THIS JOLLIBEE STORE?

5:00 AM - 9:59 AM Saturday No 3-6 x a week

5:00 AM - 9:59 AM Saturday No Less than a month
5:00 AM - 9:59 AM Saturday No 1-2 x a week
5:00 AM - 9:59 AM Saturday No 1-2 x a week
5:00 AM - 9:59 AM Saturday No 1-2 x a week
5:00 AM - 9:59 AM Saturday No Once a month
5:00 AM - 9:59 AM Saturday Yes 3-6 x a week
5:00 AM - 9:59 AM Saturday No Less than a month
5:00 AM - 9:59 AM Saturday No Once a month
5:00 AM - 9:59 AM Saturday No 3-6 x a week
10:00 AM - 12:59 PM Saturday No Once a month
10:00 AM - 12:59 PM Saturday No 1-2 x a week
10:00 AM - 12:59 PM Saturday No 3-6 x a week
10:00 AM - 12:59 PM Saturday No 3-6 x a week
10:00 AM - 12:59 PM Saturday Yes Once a month
10:00 AM - 12:59 PM Saturday No 1-2 x a week
10:00 AM - 12:59 PM Saturday No 1-2 x a week
10:00 AM - 12:59 PM Saturday No Less than a month
1:00 PM - 4:59 PM Saturday No Once a month
1:00 PM - 4:59 PM Saturday No 3-6 x a week
1:00 PM - 4:59 PM Saturday No Less than a month
1:00 PM - 4:59 PM Saturday Yes 1-2 x a week
1:00 PM - 4:59 PM Saturday No Once a month
1:00 PM - 4:59 PM Saturday No 3-6 x a week
1:00 PM - 4:59 PM Saturday No 1-2 x a week
1:00 PM - 4:59 PM Saturday No Once a month
5:00 PM - 8:59 PM Saturday No Less than a month
5:00 PM - 8:59 PM Saturday No 3-6 x a week
5:00 PM - 8:59 PM Saturday No Once a month
5:00 PM - 8:59 PM Saturday No 1-2 x a week
5:00 PM - 8:59 PM Saturday No Less than a month
5:00 PM - 8:59 PM Saturday No Less than a month
5:00 PM - 8:59 PM Saturday No 1-2 x a week
5:00 PM - 8:59 PM Saturday No Once a month
9:00 PM - 11:59 AM Saturday No 3-6 x a week
9:00 PM - 11:59 AM Saturday No 1-2 x a week
9:00 PM - 11:59 AM Saturday No 3-6 x a week
5:00 PM - 8:59 PM Saturday No Once a month
9:00 PM - 11:59 AM Saturday Yes Less than a month
12:00 AM - 4:59 AM Saturday No Once a month
9:00 PM - 11:59 AM Saturday No 3-6 x a week
9:00 PM - 11:59 AM Saturday No 1-2 x a week
9:00 PM - 11:59 AM Saturday No Less than a month
 HOW MANY
WHAT IS THE PURPOSE OF YOUR VISIT TODAY COMPANIONS DO YOU
(YOU MAY SELECT MORE THAN 1)? HAVE TODAY?

Family bonding 2
Meet friends 1
Others None
Others None
Meet friends 2
Family bonding 2
Others 1
Others None
Others 1
Meet friends 2
Meet friends 2
Meet friends 1
Others None
Meet friends None
Others None
Others 1
Meet friends 3
Celebrate an occasion 2
Others None
Others 1
Meet friends 1
Meet friends 2
Family bonding 3
Family bonding 2
Meet friends 2
Family bonding 4 & up
Others None
Others None
Family bonding 2
Celebrate an occasion 2
Others None
Meet friends 2
Meet friends 1
Others None
Family bonding 3
Others None
Family bonding 1
Family bonding 1
Others None
Meet friends 3
Family bonding 2
Meet friends None
Others 1
 HOW LIKELY WOULD 1. HOW
YOU RECOMMEND THIS HOW WOULD YOU RATE SATISFIED ARE
YOUR OVERALL DINING
STORE TO YOUR EXPERIENCE WITH THIS YOU WITH Chickenjoy
FRIENDS, RELATIVES, THE QUALITY
STORE?
COLLEAGUES?
OF FOOD YOU
10 10 PURCHASED? 5
10 10
9 10
9 9 5
9 9 5
9 10 4
9 9 4
10 10 5
10 10 5
10 10 5
9 10 5
9 9 5
10 10 4
10 10
9 9 4
10 10 4
9 9 5
10 10 5
10 10 5
9 9 5
10 10 4
9 9 5
9 10 5
9 9 5
9 9 5
9 9 5
10 10 4
9 9 4
10 10 5
9 9 5
10 10 5
9 9 5
9 9 5
10 10 5
9 9 5
10 10 5
9 9 4
10 10 4
8 9 4
9 9 5
10 10 5
10 10 5
9 9 5
Jolly Spaghet Yum Burger Burger Steak Jolly Hotdog

5
5

4
4
5
5

5 5
4 4
4 4
5

5 5 5
5
5 5
5
4 4 4
5
5
5 5 5
5
5 5
4 4
5 5 5
5 4 4
5 4
5
5 5 4
5 5
5 5 4
5 4 4
5
4 4 4
5 5
4 4
4 4 4 4
5 5 5 5
4 4 4 4
5
Breakfast Rice Meals Fries Choco Sundae Coke

5 5
5
5
5 4 4
5 4
4 4
4 4
4 4 4
5

4 4

4 4 4
4

3
4
4 4 4
4 4

4 5
4 4 4

4 4

4 4
4
4 4
4 4
4 4
4
5
4 4 4
4
4
3
4
 3. HOW
SATISFIED Neat and clean
2. VALUE FOR MONEY
ARE YOU appearance of crew
WITH OUR
5
SERVICE 5
4
TODAY? 5
4 4
4 5
4 4
4 4
4 5
4 4
4 5
4 5
4 5
4 5
4 4
4 5
4 5
4 5
4 5
4 5
4 4
4 5
4 4
5 4
4 5
4 5
5 4
4 5
4 4
4 5 5
4 4
4 5
4 5
4 5
4 5
4 5
4 5
4 5
4 5
5 5
4 5
4 5
4 5
4 5
4 5
 Attentiveness of the
Helpfulness of the crew
crew to my needs
5 5
5 5
4 4
5 5
5 5
4 4
5 5
4 4
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
5 5
4 4
5 5
4 4
4 4
5 5
5 5
4 4
5 5
4 4
5 4
4 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
Politeness and
Speed in taking order
courteousness of crew
5 5
5 5
4 4
5 5
5 4
4 4
5 4
4 4
5 5
5 5
5 5
5 5
4 4
5 5
5 4
5 5
5 5
5 4
4 4
5 5
4 4
4 4
5 5
5 5
4 4
4 4
4 4
5 5
4 4
5 4
5 5
4 4
5 4
4 4
5 5
5 5
5 4
5 5
4 4
5 5
5 5 5 4
5 5 5 5
5 4 4 4
 Crew is knowledgeable
Speed in serving food Completeness of order
served on products and 4. HOW
services SATISFIED
ARE YOU
5 5 5 WITH OUR
5 5 5 STORE
4 4 4 TODAY?
5 5 5
4 4 4
4 4 4
4 4 4
4 4 4
5 5 5
5 5 5
5 5 5
5 5 5
4 4 4
5 5 5
4 4 4
5 5 5
5 5 5
4 4 4
4 4 4
5 5 5
4 4 4
4 4 4
5 5 5
5 5 5
5 5 5
4 4 4
4 4 4
5 5 5
4 4 4
4 4 4
5 5 5
4 4 4
5 5 5
4 4 4
5 5 5
5 5 5
4 4 4
5 5 5
4 4 4
5 5 5
4 4 4
5 5 5
5 5 5
 Cleanliness &
Cleanliness of store
orderliness of dining
exterior
area
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
4 4
5 5
5 5
4 4
5 5
4 4
5 5
4 4
5 5
5 5
4 4
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
Dining area has the right
Comfort & ambiance
temperature
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5
5 5
4 4
5 5
5 5
4 4
5 5
5 5
4 4
5 5
4 4
5 5
4 4
5 5
5 5
4 4
5 5
5 5
5 5
5 5
4 4
5 5
5 5
5 5
5 5 5 5
4 4 4 4
5 5 5 5
 Cleanliness of restroom Completeness of WHAT ATTRACTED YOU TO VISIT THIS
Safety inside the store (no off smell) restroom amenities (CHOOSE THOSE THAT AP

5 5 5 Good tasting food

5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
 WOULD YOU RETURN
HAT ATTRACTED YOU TO VISIT THIS JOLLIBEE STORE
(CHOOSE THOSE THAT APPLY)? TO THIS STORE BASED ABOUT YOU
ON YOUR VISIT TODAY?

Services offered Store ambiance Yes

Yes
Product variety Reasonable price Yes
Product variety Yes
Yes
Customer Service Convenient location Yes
Yes
Services offered Reasonable price Yes
Customer Service Yes
Customer Service Yes
Customer Service Reasonable price Yes
Yes
Customer Service Yes
Product variety Reasonable price Yes
Yes
Yes
Customer Service Yes
Yes
Yes
Product variety Reasonable price Yes
Services offered Yes
Store ambiance Yes
Customer Service Yes
Yes
Product variety Reasonable price Yes
Yes
Yes
Product variety Reasonable price Yes
Product variety Reasonable price Yes
Customer Service Yes
Product variety Reasonable price Yes
Yes
Customer Service Yes
Product variety Yes
Yes
Product variety Reasonable price Yes
Customer Service Convenient location Yes
Product variety Reasonable price Yes
Services offered Yes
Customer Service Convenient location Yes
 Yes
Product variety Reasonable price Yes
Product variety Reasonable price Yes
 Age Civil Status Gender Employment

40-49 y/o Married Female Working

30-39 y/o Single Male Working
20-29 y/o Single Female Working
40-49 y/o Married Female Working
30-39 y/o Married Male Working
20-29 y/o Single Female Working
30-39 y/o Married Female Working
40-49 y/o Married Female Working
30-39 y/o Single Male Working
20-29 y/o Single Male Working
20-29 y/o Single Male Working
20-29 y/o Single Female Working
40-49 y/o Married Female Working
20-29 y/o Married Female Working
30-39 y/o Married Female Working
40-49 y/o Single Male Working
30-39 y/o Married Female Working
40-49 y/o Married Male Working
30-39 y/o Married Male Working
40-49 y/o Married Female Working
30-39 y/o Married Female Working
30-39 y/o Single Male Working
30-39 y/o Single Female Working
20-29 y/o Single Male Working
40-49 y/o Married Female Working
40-49 y/o Married Male Working
30-39 y/o Single Female Working
20-29 y/o Married Female Working
40-49 y/o Married Female Working
30-39 y/o Married Male Working
30-39 y/o Married Male Working
30-39 y/o Married Female Working
20-29 y/o Single Female Working
30-39 y/o Married Male Working
30-39 y/o Married Female Working
30-39 y/o Married Male Working
20-29 y/o Single Female Working
20-29 y/o Married Female Working
20-29 y/o Single Female Working
40-49 y/o Married Male Working
20-29 y/o Single Female Working
30-39 y/o Married Female Working
30-39 y/o Married Female Working
 NAME (OPTIONAL): EMAIL: CONTACT #: ANY SUGGESTION?

please add palabok

linda

jopi

breakfast is very good

junie

bring choco mallow pie

putng other branch in oman

dory

gelay
roselyn
Survey Date:

10 9 8 7 6
Overall Dining Experience 23 20 0 0 0

FOOD 5 4 3 2 1
Chickenjoy 28 15 0 0 0
Jolly Spaghetti 21 15 0 0 0
Yum Burger 6 12 0 0 0
Burger Steak 2 3 0 0 0
Jolly Hotdog 2 2 0 0 0
Breakfast Rice Meals 9 1 0 0 0
Fries 6 4 0 0 0
Choco Sundae 1 2 0 0 0
Coke 14 16 0 0 0
0 0 0 0 0

VALUE FOR MONEY 5 4 3 2 1

21 21 1 0 0

SERVICE 5 4 3 2 1
Neat & Clean Appearance of Crew 39 4 0 0 0
Friendliness & Helpfulness of Personnel 39 4 0 0 0
Attentiveness of the Crew to my Needs 39 4 0 0 0
Politeness and Courteousness of Crew 38 5 0 0 0
Speed in Taking Order 36 7 0 0 0
Speed in Serving Food 38 5 0 0 0
Completeness of Order Served 39 4 0 0 0
Crew is Knowledgeable on Products and Serv 39 4 0 0 0

C&C 5 4 3 2 1
Cleanliness of Store Exterior 41 2 0 0 0
Cleanliness & Orderliness of Dining Area 41 2 0 0 0
Comfort & Ambience 41 2 0 0 0
Dining Area Has The Right Temperature 41 2 0 0 0
Safety Inside the Store 41 2 0 0 0
Cleanliness of Restroom (no off-smell) 41 2 0 0 0
Completeness of Restroom Amenities 41 2 0 0 0

10 9 8 7 6
Net Promoter Score 22 19 1 0 0
 5 4 3 2 1 0
0 0 0 0 0 0

4.65
4.58
4.33
4.40
4.50
4.90
4.60
4.33
4.47
#DIV/0!

4.47

4.91
4.91
4.91
4.88
4.84
4.88
4.91
4.91

4.95
4.95
4.95
4.95
4.95
4.95
4.95

5 4 3 2 1 0
0 0 0 0 1 0
IN-STORE CSAT SURVEY TEMPLATE STORE LOCATION: DATE OF VISIT

RESPONDENT 1 Jollibee Al Khuwair 1/21/2018

RESPONDENT 2 Jollibee Al Khuwair 1/21/2018
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 IF THIS IS NOT YOUR
IS THIS YOUR FIRST FIRST TIME, HOW
TIME OF VISIT: DAY OF VISIT: TIME TO VISIT THIS OFTEN DO YOU VISIT
JOLLIBEE STORE: THIS JOLLIBEE STORE?

5:00 AM - 9:59 AM Sunday No 1-2 x a week

5:00 AM - 9:59 AM Sunday No 1-2 x a week
5:00 AM - 9:59 AM Sunday No Less than a month
5:00 AM - 9:59 AM Sunday No Once a month
5:00 AM - 9:59 AM Sunday No 3-6 x a week
5:00 AM - 9:59 AM Sunday No 1-2 x a week
5:00 AM - 9:59 AM Sunday No Less than a month
5:00 AM - 9:59 AM Sunday No 3-6 x a week
5:00 AM - 9:59 AM Sunday No 1-2 x a week
5:00 AM - 9:59 AM Sunday No 1-2 x a week
10:00 AM - 12:59 PM Sunday No 3-6 x a week
10:00 AM - 12:59 PM Sunday No Less than a month
10:00 AM - 12:59 PM Sunday No 3-6 x a week
10:00 AM - 12:59 PM Sunday No Once a month
10:00 AM - 12:59 PM Sunday No Less than a month
10:00 AM - 12:59 PM Sunday No 3-6 x a week
10:00 AM - 12:59 PM Sunday No 1-2 x a week
10:00 AM - 12:59 PM Sunday No 3-6 x a week
1:00 PM - 4:59 PM Sunday No 1-2 x a week
1:00 PM - 4:59 PM Sunday No Once a month
1:00 PM - 4:59 PM Sunday No 3-6 x a week
1:00 PM - 4:59 PM Sunday Yes 1-2 x a week
1:00 PM - 4:59 PM Sunday No Less than a month
1:00 PM - 4:59 PM Sunday No 3-6 x a week
1:00 PM - 4:59 PM Sunday No Once a month
1:00 PM - 4:59 PM Sunday No Once a month
5:00 PM - 8:59 PM Sunday No 1-2 x a week
5:00 PM - 8:59 PM Sunday No 3-6 x a week
5:00 PM - 8:59 PM Sunday No 1-2 x a week
5:00 PM - 8:59 PM Sunday Yes Once a month
5:00 PM - 8:59 PM Sunday Yes 1-2 x a week
5:00 PM - 8:59 PM Sunday Yes 3-6 x a week
5:00 PM - 8:59 PM Sunday Yes Less than a month
5:00 PM - 8:59 PM Sunday Yes Once a month
9:00 PM - 11:59 AM Sunday No 3-6 x a week
9:00 PM - 11:59 AM Sunday No Once a month
9:00 PM - 11:59 AM Sunday No Less than a month
5:00 PM - 8:59 PM Sunday No 3-6 x a week
9:00 PM - 11:59 AM Sunday No 1-2 x a week
12:00 AM - 4:59 AM Sunday No Less than a month
9:00 PM - 11:59 AM Sunday No Once a month
9:00 PM - 11:59 AM Sunday No Once a month
9:00 PM - 11:59 AM Sunday No Less than a month
 HOW MANY
WHAT IS THE PURPOSE OF YOUR VISIT TODAY COMPANIONS DO YOU
(YOU MAY SELECT MORE THAN 1)? HAVE TODAY?

Break from work/school 1

Business meeting 1
Others 1
Others 1
Others 1
Others 3
Others 2
Break from work/school 1
Others 1
Others 2
Meet friends 1
Business meeting 1
Meet friends 1
Others 1
Break from work/school 1
Others 3
Others 2
Others 1
Meet friends 2
Break from work/school 1
Meet friends Break from work/school 3
Break from work/school 1
Others 1
Meet friends 1
Meet friends 1
Meet friends 1
Others 1
Others 1
Break from work/school None
Break from work/school None
Others 1
Break from work/school None
Break from work/school None
Break from work/school None
Others None
Meet friends 2
Break from work/school 1
Others 1
Family bonding 3
Others 1
Celebrate an occasion 3
Celebrate an occasion 3
Others None
 HOW LIKELY WOULD 1. HOW
YOU RECOMMEND THIS HOW WOULD YOU RATE SATISFIED ARE
YOUR OVERALL DINING
STORE TO YOUR EXPERIENCE WITH THIS YOU WITH Chickenjoy
FRIENDS, RELATIVES, THE QUALITY
STORE?
COLLEAGUES?
OF FOOD YOU
10 10 PURCHASED? 5
9 9 4
9 9 4
10 10 5
10 10 5
10 10 5
9 9 5
10 10 5
10 10 4
10 10 4
9 9 5
9 9 4
10 10 5
10 10 5
9 9 4
10 10 5
9 9 4
10 10 4
9 9 4
9 9 4
10 10 5
9 9 4
9 10 4
9 9 4
10 10 4
10 10 4
9 9 5
9 9 5
10 10 5
1 10 5555 5
10 10 5
10 10 5
10 10 5
10 10 5
10 10 5
9 9 5
10 10 5
9 9 5
8 9 5
10 9 5
9 9 5
9 9 5
9 9 5
Jolly Spaghet Yum Burger Burger Steak Jolly Hotdog

5 5
5 5
5
5
4
4 4

4
5 5

4 4
5 5
4 4
4 4
4 4 4
4 4
5
4 4
4 4
4
4 4
4 4
5 5 5 5
5
5
5 5
5
5 5
5
5
5
5
4 4
4 4
5 4
5 4
5
5
5 4
Breakfast Rice Meals Fries Choco Sundae Coke

5 5
5 4
4 4
5 5
5 5
5 5
5 4
5 5
5 4
5 5
5
4
5
5
5
5 5

4
4
4 4
5 5
4
4 4
4
4
4
5 5 5
5

4
4
4
5 4
5 4
4
 3. HOW
SATISFIED Neat and clean
2. VALUE FOR MONEY
ARE YOU appearance of crew
WITH OUR
5
SERVICE 5
4
TODAY? 5
4 5
5 5
5 5
5 5
4 5
5 5
4 5
5 5
5 5
4 5
5 5
5 5
5 5
5 5
4 5
4 5
4 5
4 5
5 5
4 5
4 5
4 5
4 5
4 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
4 4
4 4
4 5
3 5
4 5
4 4
4 4
4 5
 Attentiveness of the
Helpfulness of the crew
crew to my needs
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
4 4
4 4
5 5
5 5
5 5
Politeness and
Speed in taking order
courteousness of crew
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
4 4
4 4
4 4
5 5
5 4
4 4 4 4
4 4 4 4
5 5 5 4
 Crew is knowledgeable
Speed in serving food Completeness of order
served on products and 4. HOW
services SATISFIED
ARE YOU
5 5 5 WITH OUR
5 5 5 STORE
5 5 5 TODAY?
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
5 5 5
4 4 4
4 4 4
4 5 5
5 5 5
4 4 4
5 5 5
5 5 5
4 4 4
 Cleanliness &
Cleanliness of store
orderliness of dining
exterior
area
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
Dining area has the right
Comfort & ambiance
temperature
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
4 4 4 4
4 4 4 4
5 5 5 5
 Cleanliness of restroom Completeness of WHAT ATTRACTED YOU TO VISIT THIS
Safety inside the store (no off smell) restroom amenities (CHOOSE THOSE THAT AP

5 5 5 Good tasting food

5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Product variety
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Product variety
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Customer Service
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
5 5 5 Good tasting food
4 4 4 Good tasting food
4 4 4 Good tasting food
5 5 5 Good tasting food
 WOULD YOU RETURN
HAT ATTRACTED YOU TO VISIT THIS JOLLIBEE STORE
(CHOOSE THOSE THAT APPLY)? TO THIS STORE BASED ABOUT YOU
ON YOUR VISIT TODAY?

Product variety Yes

Product variety Yes
Product variety Others Yes
Yes
Product variety Yes
Customer Service Product variety Yes
Customer Service Product variety Yes
Product variety Yes
Product variety Yes
Product variety Services offered Yes
Customer Service Product variety Yes
Customer Service Services offered Yes
Customer Service Yes
Customer Service Convenient location Yes
Yes
Product variety Yes
Customer Service Product variety Yes
Customer Service Product variety Yes
Product variety Yes
Product variety Others Yes
Customer Service Product variety Yes
Product variety Services offered Yes
Product variety Yes
Customer Service Services offered Yes
Customer Service Product variety Yes
Customer Service Product variety Yes
Product variety Others Yes
Product variety Customer Service Yes
Store ambiance Yes
Customer Service Store ambiance Yes
Customer Service Yes
Customer Service Yes
Customer Service Convenient location Yes
Customer Service Yes
Yes
Product variety Reasonable price Yes
Services offered Yes
Customer Service Convenient location Yes
Product variety Yes
Reasonable price Yes
 Yes
Yes
Customer Service Yes
 Age Civil Status Gender Employment

30-39 y/o Married Male Working

20-29 y/o Single Female Working
30-39 y/o Single Male Working
20-29 y/o Single Male Working
20-29 y/o Single Female Working
20-29 y/o Single Male Working
30-39 y/o Married Male Working
20-29 y/o Single Male Working
20-29 y/o Single Female Working
20-29 y/o Married Female Working
30-39 y/o Single Male Working
30-39 y/o Married Female Working
20-29 y/o Single Male Working
20-29 y/o Married Female Working
30-39 y/o Married Female Working
20-29 y/o Single Female Working
20-29 y/o Single Female Working
30-39 y/o Married Female Working
30-39 y/o Single Male Working
30-39 y/o Married Female Working
20-29 y/o Single Female Working
30-39 y/o Single Male Working
30-39 y/o Married Male Working
30-39 y/o Married Female Working
20-29 y/o Married Male Working
20-29 y/o Married Male Working
20-29 y/o Single Female Working
40-49 y/o Married Male Working
20-29 y/o Single Male Working
20-29 y/o Single Female Working
30-39 y/o Married Female Working
30-39 y/o Single Male Working
20-29 y/o Single Male Working
20-29 y/o Single Male Working
30-39 y/o Single Male Working
20-29 y/o Single Female Working
30-39 y/o Married Male Working
30-39 y/o Married Female Working
40-49 y/o Married Female Working
30-39 y/o Single Male Working
20-29 y/o Single Female Working
20-29 y/o Single Female Working
30-39 y/o Single Male Working
 NAME (OPTIONAL): EMAIL: CONTACT #: ANY SUGGESTION?

france
cystal longganisa

cherry mae palabok po please

please bring peach mango pie and c

donald palabok

choco mallow pie

free gravy refill
palabok /bfast longganisa

jessica add more variety of food please

add spicy burger chicken
theresa make some or add tuna pie and mallow pie
keep it up guys

tina
joseph palabok /garlic beef
ronald
nimfa

dan
ron
aldrin
pie and mallow pie