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  • HelpScout Customer Service Questions

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    Fernando Epic Costa
    674 views1 page
    A job applicant is seeking answers to 3 questions from a potential employer: 1) How to automate tagging emails with the subject "Order Shipped" as "order-email" to track order-related correspondence; 2) Assistance understanding an email bounce-back message; and 3) Help locating an IP address within HelpScout to configure a custom domain for a Docs site, as requested by the domain registrar GoDaddy.

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    HelpScout Customer Service Questions.docx

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    A job applicant is seeking answers to 3 questions from a potential employer: 1) How to automate tagging emails with the subject "Order Shipped" as "order-email" to track order-related correspondence; 2) Assistance understanding an email bounce-back message; and 3) Help locating an IP address within HelpScout to configure a custom domain for a Docs site, as requested by the domain registrar GoDaddy.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    674 views1 page

    HelpScout Customer Service Questions

    Uploaded by

    Fernando Epic Costa
    A job applicant is seeking answers to 3 questions from a potential employer: 1) How to automate tagging emails with the subject "Order Shipped" as "order-email" to track order-related correspondence; 2) Assistance understanding an email bounce-back message; and 3) Help locating an IP address within HelpScout to configure a custom domain for a Docs site, as requested by the domain registrar GoDaddy.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    These questions are for a job application at HelpScout:

    https://jobs.lever.co/helpscout/70c810f9-f52a-4e7c-8ce5-9b2ae045abd8/apply

    The 3 questions I am looking to get answered are these:


    1) Pretend you've got the job and answer the following customer questions: "Help! We
    get a ton of emails with the subject line “Order Shipped”, and we’ve been manually
    adding the tag ‘order-email’ to each of those conversations so we can track them. Is
    there a way we can automate this? We’re so tired of tagging."

    2) I got this bounce back message from an email I sent to a customer from Help Scout. I
    don't understand what it means - can you help? See the content of the email at this URL:
    http://c.hlp.sc/nNPH

    3) I'm trying to set up a custom domain for my Docs site. Godaddy is requesting an IP
    address to set up the subdomain: http://c.hlp.sc/47e739d0e1ed I cannot find one
    anywhere on Help Scout. Help!

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