Test 4. E- Commerce .

Reading comprehension:

1. Find proper definition to the underlined word in the text:

I work with B2B (business-to-business) e-commerce systems as well as B2C

(business- to-consumer) systems and integrate all the components: the user
interface, the shopping basket and the payment system. The user interface is the
part that shoppers see on their screens. For this, I work closely with designers to
make it look good; it’s important that customers enjoy using it.

A) computer programming instructions

B) looking after money in an organisation
C) put together two or more things so that they work well together
D) smaller parts of something bigger

2. Find proper definition to the underlined word in the text:

I work with B2B (business-to-business) e-commerce systems as well as B2C

(business- to-consumer) systems and integrate all the components: the user
interface, the shopping basket and the payment system. The user interface is the
part that shoppers see on their screens. For this, I work closely with designers to
make it look good; it’s important that customers enjoy using it.

A) smaller parts of something bigger

B) computer programming instructions
C) looking after money in an organisation
D) put together two or more things so that they work well together

3. Find proper definition to the underlined word in the text:

When customers see an item that they want to buy, they put it in their
shopping basket. To set this up, I usually integrate standard software packages with
the company’s website. This software uses small files that the browser puts on the
user’s computer, called cookies, to track the items in the basket. This stage isn’t
too difficult - mostly I just match up the code with the client’s website.

A) computer programming instructions

B) smaller parts of something bigger
C) looking after money in an organisation
D) put together two or more things so that they work well together
4. Find proper definition to the underlined word in the text:

The next step is the payment processing system. This takes the customer’s
information - delivery address, credit card number, etc. It processes the payment
and outputs the details so that the company can send out the order. This component
is more complicated: I have to integrate it into several different systems, including
the company’s accounting system. Fortunately, there’s a special data format, EDI,
that is Electronic Data Interchange, which makes this easier. EDI is standard in e-
commerce systems so that other kinds of software, such as accounting systems, can
accept data from it.

A) looking after money in an organisation

B) put together two or more things so that they work well together
C) steps of producing goods
D) talking a series of steps to do something

5. The next step is the payment processing system. This takes the customer’s
information - delivery address, credit card number, etc. It processes the payment
and outputs the details so that the company can send out the order. This component
is more complicated: I have to integrate it into several different systems, including
the company’s accounting system. Fortunately, there’s a special data format, EDI,
that is Electronic Data Interchange, which makes this easier. EDI is standard in e-
commerce systems so that other kinds of software, such as accounting systems, can
accept data from it.

A) electronic address of your parcel

B) the address the goods to be sent
C) the address of manufacturers
D) the URL of the website of organization

6. Find proper definition to the underlined word in the text:

The next step is the payment processing system. This takes the customer’s
information - delivery address, credit card number, etc. It processes the payment
and outputs the details so that the company can send out the order. This
component is more complicated: I have to integrate it into several different
systems, including the company’s accounting system. Fortunately, there’s a special
data format, EDI, that is Electronic Data Interchange, which makes this easier. EDI
is standard in e-commerce systems so that other kinds of software, such as
accounting systems, can accept data from it.

A) computer programming instructions

 B) strict recommendation
C) the items that a customer decided to buy
D) the place to send goods

7. Find proper definition to the underlined word in the text:

The next step is the payment processing system. This takes the customer’s
information - delivery address, credit card number, etc. It processes the payment
and outputs the details so that the company can send out the order. This component
is more complicated: I have to integrate it into several different systems, including
the company’s accounting system. Fortunately, there’s a special data format, EDI,
that is Electronic Data Interchange, which makes this easier. EDI is standard in e-
commerce systems so that other kinds of software, such as accounting systems,
can accept data from it.

A) calculating costs of goods

B) keeping track of the items that a customer wants to buy
C) looking after money in an organisation
D) payment for goods electronically

Task 2. Vocabulary . What do the following acronyms and phrase mean. Use
language material page 49.

8. What does B2C stand for

A) Business on computer
B) Business to computer
C) Bricks and Clicks
D) Business to consumer

9. What does NFC stand for ?

A) Near flight collocation
B) Next field combination
C) Near field communication
D) No fear communication

10. What does SSL stand for?

A) Secure Standard Layer
B) Secure Sockets Layer
C) Secure Sockets Link
D) Standard Safety Layout
 11. What does EDI stand for?
A) Electronic Data Interchange
B) Encrypted Data Interface
C) Electronic Digital Interface
D) Ergonomic Data Interchange

12. What does DRM stand for?

A) Digital right management
B) Dual rapid marketing
C) Dedicated right management
D) Deplaced Recognition Market
13. What do “bricks and clicks” stand for ?
A) Business model that has a physical retail location the bricks as well as an
online presense that generates significant sales the clicks.
B) Business model in which company either exists online, but serves its
customers through both online and offline chanels.
C) The business model that offers customers the benefits of only traditional retail
outlets.
D) All answers are correct.

LESSON 8. USER TRAINING

1. Choose the appropriate word for the given definition: “documents showing
standard ways of doing things in an organization”

a) policies and procedures

b) syncing

c) announcement

2. Choose the appropriate word for the given definition: “ adding keywords to a
file to make it easier to find ”

a) tagging

b) announcement

c) archiving
3. Choose the appropriate word for the given definition: “saving an old file in a
special place because you don’t use it very often but might want to use it
later”

a) archiving

b) instant messaging

c) tagging

4. Choose the appropriate word for the given definition: “making the data from
two places match, eg. making two calendars match”

a) syncing

b) instant messaging

c) policies and procedures

5. Complete the sentence: Threaded view is :

A) a way of viewing emails and comments so that all massages in the same
conversation are grouped together

B) a documents showing standard ways of doing things in an organization

C) adding keywords to a file to make it easier to find

D) a system for having conversations using short written messages on the

internet

6. Complete the sentence: Announcement is

A) an important message for many people, giving new information

B) a system for having conversations using short written messages on the

internet

C) a type of mobile phone that can also use data

D) adding keywords to a file to make it easier to find

Grammar: Requests
7. Complete this sentence with the most appropriate polite form:

……………………………… for me to take part in user training course next

month, because I’m planning to a business trip to Kazakstan these days.

A) It would be great

B) Could someone tell me

C) Could

D) I’d like /love to know

8. Complete this sentence with the most appropriate polite form:

____________ how to use instant messaging in this computer, please?”

a) I’d like /love to know

b) Could someone tell me

d) It would be great

9. Complete this sentence with the most appropriate polite form:

……………………………………. when we have our training courses?

A) Could someone tell me

B) It would be great

C) Could

D) Can

10. Complete this sentence with the most appropriate polite form:
…………………………..…… you help me with finding latest document
collaboration features.

A) Could

B) Could someone tell me

C) Do you happen to know

D) I’d like /love to know