Cabin Crew Circular: CCTC 014/OCT/2010

Date of Issue: 22nd October 2010

To: ITCPs, Instructors, Check Pursers

SUBJECT: Refresher Training

As you all know the Annual Ground Refreshers have now begun and the initial feed-back
is quite positive. The material in the presentations is very valid and well prepared.

I would like to point out that Cabin Crew ground refreshers are an EU OPS requirement
and regulated by relative legislations. I say this to remind you all that refresher
documentation and certificates are regularly audited by the Civil Aviation Department and
other authorities. I mention this to emphasise the fact that all instructors are responsible
for maintaining correct recording of all training conducted.

One other item that we need to address is when pregnant cabin crew are scheduled for
training. If for some reason or another Section Head Flight Services is still not aware of
the condition you should immediately inform Cabin Crew Training Coordinator. The
pregnant cabin crew will only be allowed to continue with classroom activities but shall not
participate in any practical training which from time to time may be included in our training
courses.

It is important that all ITCPs, Instructors and Check Pursers in the course of their training
duty keep us informed about any changes, problems encountered and improvement
suggestions.

Your continued support is well noted and highly appreciated.

Best regards to all,

___________________
Capt. Martin Ferrando
Crew Training Post Holder
3.1 General

The overall responsibility for the planning and implementing cabin crew
training in accordance with EU-OPS requirements is that of Crew Training
Post Holder.

3.1.1. Crew Training Post Holder (CTPH), in co-ordination with Cabin Crew
Training Coordinator (CCTC), shall be responsible to plan and implement
cabin crew initial, recurrent, refresher and conversion training in accordance
with the rules and regulations as outlined by EU-OPS.

3.1.2. Cabin Crew Training Coordinator shall periodically furnish Crew Training
Post Holder with a schedule of cabin crew planned training programme(s),
i.e. those training programmes falling under EU-OPS regulations.

3.1.3. Crew Training Post Holder shall be entitled to monitor and supervise EU-
OPS type training and when applicable recommend changes.

3.1.4. The Cabin Crew Training Coordinator, in collaboration with other training
personnel, shall manage all training programmes (syllabi, contents and
timescales) and checking (frequency, content and structure).

3.1.5 The Cabin Crew Training Coordinator shall implement training

programmes in collaboration also with Section Head Flight Services and
Section Head Crew Planning. This is done to give sufficient notification to
cabin crew and advance notification of the expiry of crew certifications.
3.2 Maintenance of Records

3.2.1 The Cabin Crew Training Coordinator shall keep a record of all the
training and checking for all individual cabin crew members.

The storage of these records shall follow these timeframes:

Initial, Conversion, Differences Kept for as long as the cabin

and Requalification training, crew member is employed by
and related checking: the Company.

Recurrent training and Refresher, Kept until 12 months after the

and cabin crew member has left
related checking: the employment of the
Company.

Dangerous Goods training: Kept for a period of 3 years.

3.2.2 For this purpose, all training and checking personnel shall, at the completion
of their assigned training and/or check, submit in an orderly manner, the
related completed forms to the office of the Cabin Crew Training
Coordinator.

Once a check or test has been completed, the authorised person

conducting the check or test shall forward the completed forms to the office
of the Cabin Crew Training Coordinator.

CCTC and the respective Training Instructor shall ensure that the forms
have been completed correctly and copies are retained in the individual
cabin crew’s file. At no time shall these records be destroyed, and in any
case they shall be kept for a minimum of five (5) years.

3.2.3 All records of training shall be kept in the office of the Cabin Crew Training
Coordinator. Unless the office is attended by the Cabin Crew Training
Coordinator or his delegate, the records shall be locked and secured.
 Summaries of expiry dates of qualifications in training records are held on
computer in the training office and also copied to the main server which is
continuously backed up and in separate location.

3.3 Criteria when Planning Cabin Crew Refresher, Conversion, Recurrent,

Requalification Training.

The following must be taken into consideration when planning cabin crew
Refresher, Conversion, Recurrent, Requalification Training

Away from flying duties for more than 6 months but certificate valid
Refresher training (may be substituted by recurrent training provided all
requirements for refresher training are met)

Away from flying duties for more than 6 months and / or flying certificate
expired Conversion, Requalification training.

In both the two above instances when the cabin crew member becomes
unqualified, a new qualifying date shall be established after completion of
training. This new qualifying date shall determine successive Recurrent
Training dates.

The maximum period of certificate expiry shall be four (4) years after which
a full initial course completion needs to be completed.

In addition to the above any cabin crew not producing a certificate of initial
course completion shall also undergo a full initial course.

In view of the extensive amount of practical training required all classes

shall not contain more than 10 cabin crew. This applies for all training.

Records of all training shall be kept at Flight Operations Department –

Flight Services for ALL CABIN CREW.

3.4 Meeting the Required Standards during Checking

3.4.1 Written Tests - Initial

Whenever cabin crew are tested for knowledge and proficiency in the
performance of their safety-related duties, the minimum pass mark is
determined to be 80% of the total allocated marks.
 Should an initial cabin crew fail to attain or maintain the required standards
in a particular test, the individual shall be given the opportunity for two re-
sits in that test. The pass mark for the first re-sit is determined to be 84%,
whilst for the second re-sit it is 90%. The second re-sit may also include
an oral test, if this is deemed necessary.

Should the individual fail the second re-sit, the Cabin Crew Training
Coordinator shall refer the matter to the Crew Training Post Holder, The
Flight Operations Training Board will determine the next course of action

3.4.2 Written Test – Recurrent, Conversion, Differences and

Requalification

If a cabin crew has not obtained the necessary pass in any part of the
recurrent training the certificate will immediately be suspended. The crew
shall be informed in writing and they would need to signify their
understanding of this withdrawal.

The individual shall be given the opportunity for two (2) re-sits in that test.
The pass mark for the first re-sit is determined to be 84%, whilst for the
second re-sit it is 90%. The second re-sit may also include an oral test, if
this is deemed necessary.

Should the individual fail the second re-sit, the Cabin Crew Training
coordinator shall refer the matter to the Crew Training Post Holder with
recommendations.

All remedial training will be discussed with the crew training post holder.

All cabin crew instructors shall immediately inform CCTC and the training
office of any such failures.

All unsuccessful crew will be debriefed by Section Head Flight Services

and the CPTS.

A record of this failure will be kept on file in the crew’s training records.

In case of failure in a second re-sit for cabin crew, the Flight Operations
training Team will determine the next course of action.
3.4.3 Practical Training Checks
 During practical training, cabin crew instructors shall certify competence of
individual crew. Any adverse comments will automatically require redoing
of the module.

3.4.4 Check Briefing and Check Flights

The check briefing and check flight reports shall be indicative of the level of
proficiency of individual cabin crew.

Should the level of proficiency show a lowering of expected standards,

every effort shall be made to facilitate improvement in performance of the
individual. Action plans may include further training, checking and/or one-
to-one coaching.

3.5 Application of Abnormal/Emergency Procedures Training

Whenever training in abnormal or emergency procedures requires their

application on board an aircraft, this training shall not be conducted during
a commercial air transportation flight.

3.6 Representative Training Devices

A representative training device may be used for cabin crew

training as an alternative to the use of the actual aircraft or required
equipment.

Only those items relevant to the training and testing intended to be

given, should accurately represent the aircraft in the following
particulars:

Layout of the cabin in relation to exits, galley areas and safety equipment
stowage;

Type and location of passenger and cabin crew seats;

Where practicable, exits in all modes of operation (particularly in relation to

method of operation, their mass and balance and operating forces); and
Safety equipment of the type provided in the aircraft (such equipment may
be “training use only” items and, for oxygen and protective breathing
equipment, units charged with or without oxygen may be used.