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Chapter: Mechanical - Total Quality Management (TQM) - Principles Tree Diagram
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TQM Tools And
Techniques
Continuous Process Improvement (CPI) Brain Anatomy
TQM has been defined as a philosophy based on quest for progress and continual
improvement in the areas of cost, reliability, quality, innovation, efficiency and
business effectiveness. Total Quality
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Continuous Process Improvement (CPI)
TQM has been defined as a philosophy based on quest for progress
and continual improvement in the areas of cost, reliability, quality,
innovation, efficiency and business effectiveness.
It is a continuous learning process which never stops and is cyclic
and iterative
To do CPI, we have different approaches such as Juran Trilogy,
PDSA cycle,
Kaizen and 5S concept
INPUT / OUTPUT PROCESS MODEL
The process refers to business and production activities of an
organization.
Example Purchasing, Engineering, Marketing and Accounting
BASIC WAYS TO IMPROVE PROCESS
To reduce resources
To reduce errors
To meet exceed customer needs
To make process safer
To make process more satisfying to the person doing it.
Employee involvement
It is the total involvement from every person at all levels in
the organization
ASPECTS OF EMPLOYEE INVOLVEMENT
1. Employee motivation
2. Employee Empowerment
3. Teams and Team work
4. Recognition and Reward Schemes
5. Performance Appraisal
1. EMPLOYEE MOTIVATION
It is the process of stimulating people or attempting to
influence other to do your will or accomplish desire goals through
the possibility of reward
Improves employee involvement
Reduces absenteeism and increases turn over
Promotes job satisfaction
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