Professional Documents
Culture Documents
ROLE-PLAY Card No 1 ROLE-PLAY Card No 3
Interlocutor card - Patient Interlocutor card - Patient
Setting - Hospital Setting - Patient’s House
Patient: You are a patient who has recently undergone a thyroid gland removal operation. A Patient: You are diabetic. Recently, your doctor has suggested that you should start insulin
head nurse has now come to visit your room to examine you. You are very anxious and you injections. A district nurse has come to your house to teach you how to give yourself these
want to explain the problems you have been facing since the operation. insulin injections. You are unsure about why it is required for you to take these injections and
you are also worried about the method of performing the insulin injections on your own.
Task:-
Task:-
Tell her about the difficulty in swallowing or speaking
Ask the head nurse the reason for difficulty in breathing Ask the nurse why it is necessary for you to start insulin injections.
Ask how much time will it take to recover. Inform her that you have been managing your diabetes with your diet and tablets
Show your anxiousness when the nurse teaches you how to inject yourself.
Task:- Task:-
Tell her about the best medicine to use Assure the patient that they will be better soon.
Give her a few tips on breastfeeding Offer them some precautions or suggestions about how to speed up the process of
Give her reassurance and confidence about how well she can cope up with the problems. recovery (avoiding showers for the first two weeks, the necessity of bed rest, the
importance of wearing a surgical shoe etc.)
Highlight the importance of taking pain killers, if required and the use of ointment etc.
ROLE-PLAY Card No 6 ROLE-PLAY Card No 7
Interlocutor card - Patient Interlocutor card - By-stander
Setting - Mayo Skin Care Clinic Setting - Hospital Ward
Patient: You are a college-going student, pursuing your graduation at a university in London. By-stander: You are a daughter of a 53 year old man who has recently been admitted to the
You are suffering from extreme redness of the skin. Your skin turns red when you go out hospital on complaints of chest pain. You have brought your father here to the hospital. You
every time. You are now at skin care clinic where you have undergone an examination. You are very concerned about your father’s health.
are anxious to know that your “skin problem” is known as “Rosaceae” and that there is no
treatment for it except regular use of face-cream and some tablets. The nurse also has asked Task:-
you not to go out anywhere on hot days.
Talk to the nurse about your father; give the details to the nurse who has come to collect
Task:- the information about the patient, that is, your father.
Inform nurse about your father’s problem and his habit of smoking as well.
Express your nervousness on knowing that there is no possible treatment for this. Try to know something more about how you can stop your father from smoking as well.
Try to know more about when to apply or how to apply the cream etc or whether there
will be any side effects of it or not etc. Try to know more about what the diet shall be.
Task:- Task:-
Explain it to him / her that there is really no treatment for Rosaceae but it can easily be Collect information from the daughter about the patient who has been admitted at the
controlled. hospital.
Explain to him / her how and when to apply face cream or how it can reduce redness and Try to collect information about past medical problems as well.
make him / her look normal. Explain this too that there will be no side effects of the face Try to comfort her as she is very worried about her father.
cream or the tablets. Try to advice her about what she can do to make her father quit smoking.
Advice he / she to bring some changes in his / her diet as well.
Advice him / her not to go out without applying sun screen lotion too.
ROLE-PLAY Card No 8 ROLE-PLAY Card No 9
Interlocutor card - By-stander Interlocutor card - Patient
Setting - Hospital Ward Setting - Hospital Ward
By-stander: You are the wife of John Pareira who has recently been operated due to the Patient: You are a patient who has recently got admitted into the hospital due to high blood
injury to the ankle (right foot). Due to an accident, your husband was badly injured. His ankle pressure. You never had faced such a problem in your life.
bone is broken. You are very concerned about your husband who is also a diabetic patient.
Task:-
Task:-
Give the details to the nurse about you.
Talk to the nurse about your husband; give the details to the nurse who has come to Talk to the nurse about what actually causes this problem.
collect the information about the patient, that is, your husband. Try to collect as much information as you can about how the diet shall be or what food
Inform nurse about what you are worried about, the problem he is facing now etc. you will have to avoid etc. Express nervousness about taking tablets, or how to cope
Get all details about how many weeks he will take to recover or whether a with this problem related to BP etc.
physiotherapist from the hospital will pay visit to their home or not etc.
Collect information from Maria about the patient who has been operated at the hospital. Task:-
Try to comfort her and tell her about the weeks he will take to recover etc.
Try to collect information about past medical problems too. Collect information from the patient who is suffering from high BP.
Try to advice her about how she can get in touch with the physiotherapist at the hospital Try to advice him about what food can be better or what food he shall avoid etc.
who can pay visit to her house to help her husband in recovering sooner. Try to remove his anxiety as well by advising him about how pills or tablets can help
him in controlling his BP and lead a normal life.
Try to collect information about past medical problems too.
ROLE-PLAY Card No 10 ROLE-PLAY Card No 11
Interlocutor card - Patient Interlocutor card – By-stander
Setting - Hospital Ward Setting - Hospital
Patient: You are a patient who has recently been operated for hip injury. After discharge By-stander: You are a mother of a 9 year old child who is going to be discharged today after
from the hospital a week ago, you are again admitted due to severe pain around the hip a week’s stay at the hospital due to an injury to his knee. You, as his mother, are very
(operated area). Examination by the doctor reveals that the problem is a minor one but he concerned. You would like your son to get well sooner.
expresses the possibility of operating again if the problem doesn’t cease.
Task:-
Task:-
Express your concern / Express that you are worried and that you want your child to
Express your nervousness about second operation and that you are not ready for it. recover sooner.
Give the nurse information about how you feel after this operation. Find out what the diet shall be.
Talk about how painful it is for you sometimes. Try to know more about the type of fracture your son is facing and the recovery
options.
Try to know more about the medicines to be given.
Take as much information as you can about the precautions which are to be taken for a
speedy recovery.
Task:- Task:-
Task:- Task:-
Begin with the warm greetings. Begin with the warm greetings.
Try to know more about the problem her daughter is facing. Give answers to the question she may ask.
Let the patient’s mother know more about what causes ear ache (Building up of the fluid Try to know more about the problem she has been facing.
deep inside the eardrum, infection of the ear canal, presence of a boil or infected hair Explain to her about the possible allergic reactions.
follicle in the ear canal etc). Explain to her about the common allergens.
Let the mother know more about the precautions to be taken for effective recovery. Try to offer the best solutions for her problems (which she can get at the hospital you
Explain more about the possible solutions for speedy recovery. are working).
Let her know more about the precautions she might have to take.
ROLE-PLAY Card No 14 ROLE-PLAY Card No 15
Interlocutor card - Patient Interlocutor card - By-stander
Setting - Star Hospital Setting - Nursing Agency
Patient: You are a woman who had undergone a hip replacement surgery. Now, you are By-stander: Your mother is very old. You are talking to the head nurse to arrange someone
getting discharged from the hospital. The head nurse has come to you to enquire if you are to look after her while you are away from home for 15 days.
facing any problem.
Task:-
Task:-
Begin with warm greetings.
Begin with warm greetings. Explain to the head nurse how old your mother is and why she requires nursing
Let the head nurse know about the problem you have been facing (if you have any services.
problem). Explain to the head nurse why you will be away from home for 15 days (explain to the
Try to know when you will be able to walk properly with no pain at all. nurse your nature of the job as a journalist).
Try to know more about post-operation effects. Find out what can be the charges for it.
Try to know how much time it will take for you to get well sooner. Try to know more about what nursing services you can expect from their nursing
Try to know more about the precautions you might have to take. agency.
Task:- Task:-
Begin with the warm greetings. Begin with the warm greetings.
Answer the questions the patient might ask you. Try to know more about why patient’s daughter is looking for the nursing services.
Try to know if she is facing any problems (related to hip joint pain etc). Try to know more about the patient / her health condition.
Let the patient know more about the precautions she might have to take. Explain everything about the nursing services your agency offers.
Let the patient know about the side-effects too (which might occur due to some Explain to the patient’s daughter what charges can be applied etc.
negligence by the patient).
Let her know more about how much time she will take to get well sooner.
ROLE-PLAY Card No 16 ROLE-PLAY Card No 17
Interlocutor card - Patient Interlocutor card - Patient
Setting - Community Health Clinic Setting - Medical Assessment Unit
Patient: You are the mother of three children aged 3, 4, 6... You have just discovered your 6 Patient: You are a 40-year-old patient suffering from breast cancer. You have not performed
year old daughter has head lice. You are upset and embarrassed as you always wash the any mammogram for 4 years. Mother and Aunty suffered and died from breast cancer. You
children’s hair regularly. You have never encountered this problem before. are afraid of dying and leaving 3 kids all aged below 15. You noticed some breast changes 4
months ago but did not think about it. You would like to discuss treatment options.
Task:-
Task:-
Respond to the nurses questions.
Answer the nurse’s questions in regards to your illness and ask questions in regards to
Ask about any natural remedies you can use as you don’t like chemicals.
treatment alternatives.
Ask about whether your other children will be infected also.
Task:-
Task:-
Task:-
Complain to the nurse that you have been waiting for the past hour and not seen a
doctor. • With reluctance, slowly explain your fears about your condition.
Briefly explain your child’s condition and that you are concerned your child has asthma. • Tell the nurse you hate having dialysis and feel that a donor will never be found in time.
Demand the nurse to tell you if your child is suffering from asthma. • Demand to be nominated as Not for Resuscitation (NFR) if you have a cardiac arrest.
Agitatedly tell the nurse you want the doctor to see your child immediately. • Reluctantly agree to see a counselor.
• Tell the nurse that you want to be able to die with dignity with your family present.
Reluctantly agree to allow the nurse to take observations of your child.
Task:- Task:-
• Explain to the parent that the emergency department has been busy and as soon as a • Ask the patient to tell you how he/she is feeling.
doctor becomes available he/she will be over to see the child. • Encourage the patient to talk about his/her fears about the condition.
• Ask the parent to briefly explain his/her child’s condition. • Inform the patient that without dialysis he/she would suffer more.
• Explain what the doctor will do (e.g., provide a diagnosis after a thorough medical
• Reassure the patient that there is airways hope a donor will be found in time.
assessment, etc.).
• Reassure the parent that you are doing everything possible to take care of the child who • Suggest that a counselor be consulted to support the patient1s decision to be listed as Not
is stable. A doctor will attend shortly. for Resuscitation (NFR).
• Encourage the parent to relax and to allow you to attend to the child. • Provide reassurance that, if he/she wants to put his/her request in writing, it is hospital
• Explain that you need to continue taking the child’s vital signs. policy for staff to respect that, and having the family present is important.