Annexure- 1

QUALITY PLAN
GODREJ Aria
Sector 79, Naurangpur road.
Gurgaon- 122001, HARYANA

PREPARED BY: PREPARED FOR:

Contractor Name Godrej Properties Ltd.
TABLE OF CONTENTS
1.0. QUALITY POLICY STATEMENT

2.0. QUALITY MANAGEMENT SYSTEM

2.1. DESIGN

2.2. DOCUMENT

2.3. CONTRACTOR SELECTION

2.4. CONTRACT

2.5. PROGRAMME

2.6. PROCUREMENT

2.7. CONSTRUCTION

2.7.1. Management of the Contractor’s process in accordance with the contract.

2.7.2. Auditing Contractor’s Quality Management Systems and their implementation.

2.7.3 Review and Approval of Method Statements and Monitoring their \

implementation.

2.7.4. Witnessing activities, inspections and tests

2.7.5. Surveillance and site inspection

2.7.6. Checklists

2.7.7. Mock up and Approval

2.7.8. Corrective Action Requests (CAR)

2.7.9. Control of Non-conforming Products

2.7.10. Close Out Procedures.

3.0. QUALITY REQUIREMENTS FOR TRADE CONTRACTORS

3.1. CONTRACTORS MANAGEMENT PLAN

 1. QUALITY POLICY
STATEMENT
TRIPLE A intends to maintain a positive of excellence in the all its
activities and operations. We are committed to have an on-going
improvement in the quality and delivery of all our activities and
operations.

We intend to achieve this excellence by:

 To all of the activities of TRIPLE A with any project. in such a manner
that our finished product meets or exceeds the quality requirements as
specified.

 To increase the quality process within our company to enable us to

achieve new levels of productivity. Quality and safety that are
significantly above industry standards.

 Investing in and increasing the knowledge and experience of its

employees.

 The commitment to continuous improvement by our people will lead to

improved productivity and increased client satisfaction. Quality in
every facet of the business will become a process factor that will not
be compromised.

TRIPLE A believes that quality values must be internalized for all leveis of the
organizations and shall be reviewed for its continuing suitability .
2.0 DESIGN
An established system of Management of Quality is followed aiming to achieve the
following:

 Establishing an international standard of procurement and work practices.

 Resolving specific problem areas covering technical, product or system issues

 Investigating new methods of work and ideas.

 Revising procedures

This is achieved by proper monitoring, control and co-ordination of the following

 Design

 Document

 Contractor Selection

 Contract

 Program

 Procurement

 Finishing
2.1. QUALITY MANAGEMENT SYSTEM

An established system of Management of Quality is followed aiming to achieve the

following:

 Establishing an international standard of procurement and work practices.

 Resolving specific problem areas covering technical, product or system issues

 Investigating new methods of work and ideas.

 Revising procedures

This is achieved by proper monitoring, control and co-ordination of the following

 Design

 Document

 Contractor Selection

 Contract

 Program

 Procurement

 Finishing

2.2. QUALITY MANAGEMENT SYSTEM

 All pertinent incoming/ outgoing documents for the project will be controlled in
accordance with the Document control procedure which will ensure their effective
recording and review. It will also provide for the subsequent controlled distribution of
Documents and Destruction or removal of obsolete documents.
 The Document control procedure will identify all requirements for long term storage,
maintenance and retrieval of archive records including retention time.
 Insisting the contractor to maintain certain records and detail it in their Quality Plan
and may be passed to Triple A for inspection as and when required.

2.3. CONTRACTOR SELECTION

All contractors are thoroughly analyzed before recommending for bidding by means of
Pre- Qualification Questionnaire and a well laid system of analyzing it, based on their
Quality and Safety policy, systems and procedures, experience in similar works and
experience of the previous clients with the contractor.
2.4. CONTRACT

 All contracts are thoroughly reviewed in terms of Quality and Buildability during the
bid process and during project mobilization. Continuing reviews are undertaken at
regular contract progress meetings with all relevant parties.
 All changes and addition to contracts are reviewed on receipt to ensure that the
requirements are adequately defined and will be able to be met by the contractor’s
appointed.

2.5. PROGRAMME

 Diligent efforts will be put in formulating the master programmed so as to ensure

maximum Quality of the project.
 Contractors will be instructed to submit weekly/ Bi-weekly programmed which will be
matched with the master programmed prepared by Triple A and will be closely
monitored.

2.6. PROCUREMENT

 Goods and services will be procured from vendors through a closed bidding process
services. The selection of such sources will be by short listing based on the analysis
of Pre-Qualification Questionnaire sourced from the following:
- Triple A Procurement database
- Client standing lists
- Design team Input
- Project Team recommendations
- Enquiries from Trade Contractors
 The appointed Contractors/Suppliers will be required to provide appropriate Quality
documents with the means to confirm the Quality is being competently addressed
and implemented at all levels.
 Contracts and purchase orders will contain all relevant information and are reviewed
prior to issue.
 Necessary arrangements will be made to verify purchased product at the suppliers
or Contractor’s premises including access for the Client’s representative if required.

2.7. FINISHING

Methods of monitoring the activities of Contractors by Triple A will include but not limited
to
 Overseeing of the contractor’s process in accordance with the contract and
introduce changes as necessary.
 Auditing contractor’s Quality Management Systems and their implementation.
 Review and approval of method statements and monitoring their implementation
 Witnessing activities, inspections and tests
 Surveillance and site inspection
 Checklists
 Mock up and Approval from the design consultants as well as client.
 Inspection and Testing
 Corrective Action Report

2.7.1. MANAGEMENT OF THE CONTRACTOR’S PROCESS IN ACCORDANCE

WITH THE CONTRACT.

The contract will be ensured to be followed by contractors in its full spirit and
contents. This will be monitored by means of progress meetings. All changes
will be reviewed on receipt to ensure that the requirements are adequately
defined and executable. All these are properly documented and will be ensured
executed by means of Progress Certificates and Reconciliation statement.

2.7.2. AUDITING CONTRACTOR’S QUALITY MANAGEMENT SYSTEMS AND THEIR

IMPLEMENTATION.

The audit programmed will cover the following categories of audits.

 Internal Audits of Colliers International.

 External Audits of suppliers and Contractors where appropriate
All quality audits whether internal or external, will be carried out in accordance with the
quality system auditing procedures. These procedures will also cover the distribution of
reports and method of follow up and close out of findings

2.7.4 REVIEW AND APPROVAL OF METHOD STATEMENTS AND MONITORING

THEIR \ IMPLEMENTATION.
Contractors will be instructed to submit a multi point Method Statement prior to
the commencement of any work in which they need to describe point to point
the system and procedures followed by the contractor in purview of Quality,
Safety, Documentation while executing the work. These method statements will
be reviewed along with the design consultant and approval will be given under
three heads

A- Approved for construction

B- Approved with suggestions
C- Rejected
If the Status of approval is B or C the contractor has to re-submit the document
and get the approval prior to work.

2.7.4. WITNESSING ACTIVITIES, INSPECTIONS AND TESTS

Inspection and Testing are ultimately the responsibility of the Contractor.

However Triple A will provide sufficient parameters for ensuring proper
 Inspection and tests and will also have an overall review of test and
methodologies to ensure the utmost Quality of works.

2.7.5. SURVEILLANCE AND SITE INSPECTION

Triple A engineers will have a thorough surveillance and regular site inspections
to ensure that contractors are performing to the required standards so as to
deliver a high Quality product as per the contract, Specifications and Client
Expectations.

2.7.6. CHECKLISTS

Triple A has got a vast range of checklist to cater to almost all works and
practices in the industry. Further customized checklist will be prepared as and
when need arises. However, as agreed by Godrej Projects Ltd, Contractor’s
approved quality plan & Checklist will be followed at site.

2.7.7. MOCK UP AND APPROVAL

Contractor will be instructed to submit samples of materials and Mock-up of

works prior to the start of any work and will be got approved from, client/
consultant to ensure utmost justification to their expectations.

2.7.8. CORRECTIVE ACTION REQUESTS (CAR)

The root causes of all findings will be investigated and the trends examined to
enable corrective action to be taken to prevent recurrence. In addition a
procedure for dealing with all complaints from clients as well as internal sources
will be established and followed. Contractors are expected to have a similar
procedure.

2.7.9. CONTROL OF NON-CONFORMING PRODUCTS

Materials and services shall be the responsibility of the Contractors unless

procured directly by Client in which case they will be purchased in accordance
with the procurement procedure.

Contractors will be required to identify non-conforming work by means of

physical identification or quarantine. The contractor will be issued with, or be
required to issue, a non-conformance report and required to state what action
will be taken to correct non conforming work and prevent its recurrence.
2.7.10. CHANGE ORDER MANAGEMENT

Manage change requirements effectively by studying & issuing impact

statements to client from time to time. As a first step of the process, understand
the need to change from Client’s perspective & try to provide alternatives within
existing established design. Once the absolute necessity for the change is
established, issue an impact statement outlining the time & cost implications the
change is likely to have on the project & submit it to client for formal approval.
Track & maintain records of all the variation orders arising due to changes in
requirements approved by Oracle,

2.7.11 CLOSE OUT PROCEDURES.

 On completion of works the following system is followed for issuing a

practical completion certificate.

 Punch / Snag list attended and closed

 All co-ordination issues with other installation and services closed out

 Testing and Commissioning

 Handing over of O&M Manuals

 Handing over of – Built drawings, Guarantee certificates etc.

 All contract requirements met and closed out.

3.0. QUALITY
REQUIREMENTS FOR TRADE
CONTRACTORS
3.1. CONTRACTORS MANAGEMENT PLAN
On all projects, whatever the form of contract, Triple A act as

Project Managers (or a similarly titled role) and expect that all contractors

(Design, trade, package, works, sub or similar prefixed title) manage their

activities fully and completely and deliver the works defect free, on time

and to cost and requires all contractors to work within a quality management

system.

All contractors must draft and implement a Project Quality Plan.

In exceptional circumstances packages that are very low value or

very low criticality/risk may state separately how the work is to be checked.

There are two options in these cases:

1. Use of the Contractors own or Triple A checklist spot checked

by us or,
2. Visual inspection.
All other contractors must agree to the following conditions in respect to

implementing the PQP-

1. The contractor shall deliver as part of his submission a project specific PQP
which will be reviewed during the selection process.
2. The PQP shall cover the works of the contractor plus any of his
subcontractors.

3. The contractor will implement the PQP in full at all stages of the contract and
will be responsible for delivering works defect free at the time or times required
by the programmed.

4 Colliers International, their representatives or other members of the design

team will spot-check the works and sign the relevant records to confirm what
has been spot-checked, however the responsibility for ensuring the works are to
specification will remain with the contractor.
 5. Should major or repeat non-conformity be identified by Triple A a Corrective
Action Request (CAR) will be issued prior to NCR (Non conformity Report). The
contractor will be required to close out the CAR within the prescribed period. In
failing to do so Triple A will issue the NCR.

6. Should the contractor fail to effectively implement the agreed then Triple A
will take whatever action is necessary to regain control of the works and/or
standard of workmanship of the product all at the contractor’s expense.

7. The PQP will be reviewed at regular pre-determined intervals and updated

accordingly.

SCHEDULE -Contractors Management Plan for ISO 9000 registered companies The
basic principle of this schedule is that provided the following criteria are met the
contractor will work to his registered procedures and will be audited by Triple A at regular
intervals.

1. The contractor must implement a Quality Management System that satisfies all
requirements of ISO 9001 or 2 :1994 as appropriate and is registered with a
accredited organization.
2. The Management Plan (Project Quality Plan) in the contractor’s standard format must
be submitted to Triple A for approval prior to commencement.
3. Should the scope of the works exceed the scope of registration then additional
procedures including inspections will be provided in the Project Plan to cover the
shortfall.
4. The contractor will consent to audits by Triple A and where an audit identifies a failure
for the procedures to satisfy ISO 9000 or the contractual requirements of the project
they will agree to implement additional procedures, to be described within their
Project Management Plan, to close out the audit.

SCHEDULE - CONTRACTORS MANAGEMENT PLAN FOR NON-REGISTERED

COMPANIES.

Contractors who are not registered to ISO 9000 must implement a Project Management
Plan to give the Site Manager the following basic essential procedures and documents to
allow them to effectively manage the works.

1. A title page with company name and address, the project name, address and
reference number, the controlled copy number, date of issue and revision number.
2. The name of the manager on site responsible for the works.
3. Details of the specification and associated information.
4. A programmed of the works and/or design including labour resource levels.
5. Procedures to cover design planning, input, output. Interfaces and reviews (if
applicable i.e. contractors employed to design all or part of the works or complete
final design on their element of the works).
6. Document control including a sample of the document register to be used.
7. A Method Statement for the works. (This may be issued separately).
8. Methods of handling, storage and protection of materials and products (including
those on behalf of the customer) to ensure they remain undamaged through to
practical completion or handover.
9. A test and inspection plan with headings to include; activity, inspection(s) governing
standard, frequency and documentary evidence.
10. The names of all sub-contractors to be employed and the method of controlling their
works.
11. Details of documentation to be produced to provide traceability (if required by the
contract)
12. Period that documentation will be retained.
13. Any special training required by individuals to allow them to complete the works
correctly.