PROBLEM SOLVING TECHNIQUES

Outline
Brief overview about problem solving process

Problems to be addressed as opportunities

Defining the problem

Behavioral aspects of problem

Advocacy
Questioning techniques
Listening and flexibility
Adaptability
Formal / informal communication techniques

Making understand the problem using 3 stage approach

1. Problem is unclear
2. Problem is clear but cause not known
3. Problem and cause are known but required action is unknown

Developing skills for selection of right tool for identifying the problem

Obtaining the verbal and non verbal data to define the problem

Identification of facts
Opinions
Ideas
Using group discussion techniques

Practical case study for defining the problem

Identification of causes

Behavioral aspects coverage

Investigation approach
Does research techniques
Responding with effective communication
 Analytical thinking
Selection of tool for identifying causes using relations diagram / matrix
diagrams
Systematically organizes the parts of a problem or situation
Demonstrates an understanding of how problems are related and
interact in order to create an outcome
Identifies parameters or considerations for decision making
Gathers relevant information to resolve a problem or issue

Identification of corrective actions

Behavioral aspects coverage

Decision making skills

Professional behavior for responding
Commitment showcasing
Positive thinking
Sharing learning with team
Self confidence
Does research techniques
Responding with effective communication

Identification of strategies and activities for action planning using Tree

Diagram / Arrow Diagram / PDCP Chart / Process Map / Time & Motion Study

Interpreting analytical results

Makes decisions based on an objective analysis

Practical case study for developing corrective action report

Real case study execution

Group activity

Development of problem statement

Documentation of analysis
Documentation of corrective action planner
Presentation