Residence & Conference Centre Rate Types

(revised November 2014)

Sales Manager is responsible for printing and providing the front desk staff with a copy of the Rate Sheet
every time it is updated.

Sales Manager Rates

Rack (RACK)
 Maximum allowable rate.

Group (GRP)
 10 or more rooms qualify for this rate (Manager’s discretion).

Extended Stay (TERM)

 Nightly rate based on a 30 night consecutive stay or longer; and
 No tax charged.

No Tax (NTAX)
 Only exists in StarRez operationally; and
 Used when the client institution pays for an internal group and no tax is charged.

“CLC Friends and Family” and “Voucher”

 Requests for these must be directed to a Manager; and
 The “CLC Friends and Family Rate” and “Voucher” will no longer have their own rate codes,
and instead will be coded under PREF. Manager will have to override the default PREF rate to
include:
o “CLC Friends and Family Rate” is set at $49.95. This rate is subject to Manager
approval.
o “Voucher” will be $70. Vouchers will no longer be able to be tracked by rate code type,
Sales Managers will be responsible for tracking outgoing and incoming vouchers.

Front Desk Rates (Front desk staff can only quote and use these rates)
Daily (DAY)
 Sales Manager to review daily, and adjust accordingly depending on occupancy; and
 This rate used to be the RACK rate on the old rate type sheet.

Preferred (PREF)
 Includes the “School/Alumni Rate” and “Weekly Rate”;
 PREF rate is a standard/consistent rate set by the Sales Manager;
 Each property is free to set their own PREF rate, as long as it is lower than their group rate;
 Recommendation – set PREF rate to current School Rate; and
 During high season, PREF rate may not be available. Manager’s responsibility to advise Front
Desk.

Web (WEB)
 Only exists in StarRez operationally;
 Only used for Online Travel Agency (OTA) bookings such as Booking.com and Expedia; and
 Should only be used in conjunction with the FIT market source segment (excluding “walk in”).