REBUTTALS

NEED

Not Interested 1
 I understand, can I ask why you feel that way?

Not Interested 2 (general response)

 One of the main reasons any company gets a virtual assistant is so they can pass of menial tasks
and they can do the type of work that will make them more money. Not to mention it will save you
money in staffing costs and boost your bottom line. With benefits like that wouldn’t you agree 5
minutes to learn more about how a virtual assistant can help your business is worth it?

I already tried a virtual assistant before

 Perfect, so you understand the process. Can I ask you what happened with your last virtual
assistant?

URGENCY

I don’t have time for this

 I can hear that you’re busy. If I told you we could help you make more money, isn’t it worth five
minutes to hear me out?

TRUST

Where did you get my name?

 We pre-screen businesses for pre-qualification of needing our services on public records – just
like American Express or Capital One.

Why do you need to know my information?

• Simple. That’s how we have our senior management team contact you so they can further explain
how we can help you make and save more money then you currently are.

Any type of buying question:

 That’s a great question I’m glad you asked, let me get you set up for a call with the senior
management team who can better assist you with that, fair enough?

MONEY

How much will this cost?

 That’s a great question I’m glad you asked, let me get you set up for a call with the senior
management team who can better assist you with that, fair enough?
Getting Past a Gatekeeper

Who is this?
 This is ______(First name only).

What company are you calling from?

 VAA we’re the Virtual Assistants of America

Who do you want to speak to?

 The owner of the business, are you the owner of the business?

What is this about?

 Making and saving money with our virtual assistants, are you the business owner?

The business owner is not available

 Is the owner on site now? I’m asking because I’m required to make contact today. Should I try the
mobile number or would it be better to wait a couple of minutes now?

He is busy
 That’s understandable. But I’m required to make contact today. This is a priority business matter. I think it
would be better if I just waited on the line.

He’s not interested

 This is not a question of interest. I’m required to make contact with the owner. I think it would be
better if I just waited on the line and did this correctly.