Rosario Institute

C. Abueg St., Poblacion, Rosario, Cavite 4106

Title

The Increasing demand of installment plan to Maruti Suzuki in Rosario, Cavite

Submitted by:

Carias, Dale Jaztine

Cantos, Camilla

Cawitan, Bernadette

Guerrero, Liezel

Herrera, John Lordrie

Quinto, Jethro

Navidad, Criselle

Voluntad, Aron John

Submitted to:

Mr. Jomarie D. Emilliano

March 2019
 Chapter I

The Problem and its background

Introduction

The company originated from a Filipino family business that dates back in 1957 under the business name

Rufino D. Antonio & Associates, Inc., an architectural and engineering firm. After several years, the

Company ventured into appliance importations from Japan, and expanded further to include motorcycles

that later became its major activity in the semi-knockdown business. In 1959, the Company started to

organize its nationwide dealership for motorcycles and appliances. The business expanded along the

years, and with sales soaring more than expected, a factory to handle semi-knockdown production was

established in 1972 along Canley Road (now Danny Floro) in Pasig City, Metro Manila, Philippines. On 01

February 1985, the company became a wholly-owned Japanese company in the Philippines by Suzuki

Motor Company Ltd. The Company was totally reorganized and the name was changed to Suzuki

Philippines,Incorporated.

In October 1999, SPH also marked another milestone in its history when it took over the automobile

operations of Suzuki in the country from Pilipinas Transport Industries, Inc. (PTII). This has greatly

strengthened the image and capability of the company in the 4-wheel division. In May 2012, Suzuki

Philippines, Inc. relocated in Canlubang, Calamba City, Laguna over its 37,265 sqm. plant area to

accommodate its localization and expansion program in the Philippines. On 01 October 2016, Suzuki

Philippines, Inc. officially assumed the distribution of Suzuki Outboard Motor in the country, making it the

only integrated motorcycle, automobile and outboard motor Company in the Philippines.

Suzuki Philippines, Incorporated is a wholly- owned subsidiary of Suzuki Motor Corporation of Japan. It is

known as a manufacturer of superior quality motorcycle and the exclusive distributor of Suzuki Automobile,

Suzuki Outboard Motor and Suzuki Genuine Parts (SGP) in the Philippines. The Company takes pride in its

motorcycle line-up for leisure, sports or business, as well as quality compact vehicles that are tailored to

adapt to the customers’ dynamic needs. This is supported by a highly competent workforce that provides
unprecedented service and care to every motorcycle, automobile and outboard motor proudly delivered in

the market today.

Statement of the Problem

This study aims to determine the efficiency collection of Suzuki which benefits the company and the

customers. Specially, the study seeks to answer the following questions.

General Problems:

1. How effective the installment basis for purchasing product to the customers and specially to the

Company?

Specific Problem:

1. What kind of strategies in collection of payment they use?

2. How does customers communicate with the middleman of the company?

3. Is a company middleman approachable to customers? Elaborate.

4. Is a customer approachable to company middleman? Elaborate.

5. How does the Company deal with those customers who do not pay at a given time?

Hypothesis

If the customers will not be going to pay the Suzuki Company on the given time in contract and there was a

defect due to customers misuse then on the product Suzuki Company will not allow the customers to have

an another transaction due to disobedience of it.

Theoretical Framework

Conceptual Framework

Significance of the Study

Scope and Delimitation of the study

Definition of terms