COLLIN LEWIS

(615) 556-4677

collin.a.lewis@gmail.com


Experience
Graduate Student Services Specialist - Indiana University, Jacobs School of Music
August 2017 - Present
- Serves as first point of contact to all current and prospective graduate and diploma students and all related
faculty and staff.

- Provides support to the Director of Graduate Studies, the Graduate Advisor, and the Graduate Recorder.

- Manages information regarding the completion of Master’s, Diploma, and Doctoral degree requirements,
Doctoral and Artist Diploma Committees, Doctoral Minor Fields, and Doctoral Candidate Registration.

- Coordinates and assists with New Student Orientation and Continuing Student Registration, including walk-in
advising when appropriate.

- Proctors qualifying examinations for Doctoral students.

- Provides primary training and supervision of the Doctoral Clerk (part-time position).

Office Co-Manager, Scheduling Specialist - Stafford Music Academy, Bloomington, IN April 2017 - July
2017
- Acted as an intermediary between clients and teachers.

- Assisted in assigning students to teachers.

- Coordinated teacher schedules with client schedules.

- Confirmed and issued monthly paychecks to teachers.

- Processed correspondence between business owner and outside suppliers.

- Managed building security and website design.

- Provided customer service during business hours, including assisting clients with concerns and questions,
scheduling changes, lesson plan contract choice and enforcement, merchandise sales, and instrument rentals.

Assistant Ticket Office Manager, Interim - Indiana University, Musical Arts Center

June 2017 - July 2017
- Assisted Ticket Office Manager in training new clerks and enforcing staff policies.

- Ensured cash handling procedures were followed.

- Prepared daily comprehensive ticket sale reports.

- Protected client and payment information security by adhering to IU Security Awareness Education guidelines.

Ticket Office Clerk - Indiana University, Musical Arts Center


July 2016 - May 2017
- Provided customer service to ticket purchasers, including:

- Individual ticket and subscription sales and exchanges

- Seating, Performance, and venue information and advice

- Detailed knowledge of subscription packages and benefits

- Complimentary tickets for donors and performers.
Experience, cont.
Front-of-House Staff - Indiana University, Musical Arts Center

August 2015 - June 2016
- Assisted patrons with seating locations, performance information, and individual concerns.

- Prepared various on-campus venues for patron arrival during both the academic year and summer season.

- Greeted Monroe County Community School Corporation school groups and Assisted with bus coordination
and seating.

Housing Assignments Staff - Indiana University, Residential Programs and Services (RPS)

January 2016 - July 2017
- Served as first point of contact for prospective and current students, parents, and other university employees.

- Provided housing and contract information.

- Ensured all incoming phone calls and emails were answered.

- Assisted in forwarding phone calls to various other departments within the university.

- Updated Student electronic files while adhering to FERPA regulations.

Education
Indiana University, Jacobs School of Music — M.M. Clarinet Performance, 2017
Vanderbilt University, Blair School of Music — B.M. Clarinet Performance, 2015

Skills
- Excellent written and verbal communication skills

- Strong interpersonal and networking skills

- Experience in adapting to and improving pre-existing office environments

- Ability to work independently, collaborate, and take direction

- Practical experience in database and processing software, including:

- Microsoft Office 365 Suite

- Ticketmaster Archtics

- QuickBooks Accounting Software

- Interaction Client Phone Software and Skype for Business

- Adobe Photoshop

- Final Cut Pro

References
- Dr. Eric Issacson - Director of Graduate Studies, Indiana University’s Jacobs School of Music

(812) 855-1738 | musicdgs@indiana.edu

- Jessica Harris - Owner, Stafford Music Academy, Bloomington, IN

(812) 339-2505 | jessica.prus@gmail.com

- Benjamin Harris - Former Ticketing, Sales, and House Manager, Indiana University Musical Arts Center

(812) 855-9053 | harrisbt@indiana.edu

- Dr. Kelly Thacker - Former Assistant Director of Housing Assignments, Indiana University

(313) 577-2116 | kellythacker@wayne.edu