JOSHUA STEVEN HANKE, ED.

D
117 N. Third Street, St. Charles, MO 63301 (636) 734‐9003 joshuahanke@outlook.com

QUALIFICATIONS SUMMARY

Passionate, creative minded, empathetic, well-rounded team player seeking a role within an organization
committed to reducing incarceration rates using data informed academic services.E mpowered to
leverage recent education and previous work experience to cultivate an expertise focusing on student
development and achievement.

Research: Designed and published dissertation research in compliance with rigorous Institutional Review Board
(IRB) standards to insure peer reviewed quality and fidelity.

Consent, Confidentiality, & Continuity: Secured and confidentially stored research participant consent by
signature and recorded audio. Audited student data to ensure accuracy and reporting errors following protocol.

Interviewing & Data Collection: Recruited study participants within university compliance standards, then
converted qualified individuals who met research criteria, audio recorded scripted interviews, utilized the recorded
session for transcription and analysis.

Data Analysis & Presentation: Complied quantitative and qualitative, as well as peer reviewed literature review
data for use in designing and presenting tables, graphs, executive summaries, literature reviews, abstracts, and written
reports summarizing data trends.

Customer Service & Engagement: Demonstrated expert customer service across various industries using empathy,
transparency, cooperation, and respect which consistently produces high level client satisfaction and long lasting
professional relationships.

EDUCATION

Educational Leadership Doctorate, Emphasis in Higher Education Administration

Lindenwood University, Completed Fall 2019; Final GPA 3.97

Master of Arts in Communication with a Promotions Emphasis

Lindenwood University, Completed 2014; Final GPA 3.92

Bachelor of Science in Media Studies

University of Missouri Saint Louis, College of Fine Arts and Communication; Completed 2012; Final GPA 3.69

PROFESSIONAL EXPERIENCE

LINDENWOOD UNIVERSITY – St. Charles, MO

Doctoral Candidate - January 2015-December 2019
 Consulted students by advising proper course enrollment to ensure appropriate compliance in course
sequencing.
 Worked Academic Services (Registrar’s office) front desk, coaching students on navigating college processes,
advising on enrollment processes, course credit hours overload procedures, major change processes, and other
registrar tasks.
 Acted as a liaison between students and registrar office to communicate issues related to the student
enrollment processes.

Sophomore Year Experience Program (Internship) - August 2017-March 2018

 Internship with Student and Academic Support Services assisting in the launch of “Sophomore Year
Experience” program.
 Hosted and assisted in designing the “Sophomore Year Experience” program’s interactive presentation titled
Backpack to Briefcase. The central topic was aiding student transition from academic to professional life.
 Assisted in devising a monthly sophomore newsletter, designed to engage and inform the sophomore
population to improve retention and persistence towards degree completion.
  Extensively researched historically underrepresented students.

NCAA Certification, Graduate Assistant - January 2014-December 2014

 Lindenwood registrar office: partnered with NCAA certification supervisor assisting in athlete student
enrollment and evaluating course credits for transferability into degree programs.
 Cooperated daily with diverse university communities including faculty, staff, minority students, international
students, LGBTQIA students, NCAA student athletes, and veteran students.
 Assisted in monitoring athlete progress-toward-degree requirements.

JOSHUA STEVEN HANKE, ED. D

117 N. Third Street, St. Charles, MO 63301 (636) 734‐9003 joshuahanke@outlook.com

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Academic Services, Graduate Assistant - June 2013-January 2014

 Worked Academic Services (Registrar’s office) front desk, coaching students on navigating college
processes, advising on enrollment processes, course credit hours overload procedures, major change
processes, and other registrar tasks.
 Acted as a liaison between students and registrar office to communicate issues related to the student
enrollment processes.

WORK HISTORY
BAR LOUIE ‐ St. Charles, MO
Service Staff ‐ 2015 – Present
 Strive to encourage a positive work ethic, with strong teamwork among diverse colleagues.
 Provide excellent customer service to guests in a high volume, high pressure environment.
 Execute duties according to company guidelines with precision, consistently exceeding guest expectations.
 Supervise other service staff by delegating responsibilities, providing support as needed.
 Provide training support to new service staff employees as directed by store management according to
organizational requirements.

ENTERTAINMENT SERVICES - St. Louis, MO

Event Planner and Deejay – 2008- Present
 Provided DJ services for wedding reception, nightclub, and corporate events.
 Partnered in the coordination of events across an assortment of venues.

VERIZON - Wentzville, MO
Sales Account Manager - 2005–2008
 Managed sales team generating 12.5 million in annual revenue, up from 2.6 million.
 Coordinated, delegated, measured, and reported on daily responsibilities including quota expectations, system
training, and sales techniques.
 Led sales symposium for service technicians, providing selling skills training.
 Facilitated training for Dallas Texas call center, training 257 employees.

Higher Education Administration: Legal aspects of higher education, student development theory, curriculum
design, student affairs in higher education, human resources management for higher education, school facilities
design, business management in higher education, statistics in educational administration.

Strategic Marketing Experience: Provided marketing materials for local business owners and Lindenwood
University, including logos, business cards, print advertisement, and customized social media content.

Technical Skills: Experienced using various Higher Education CRM and Learning Management Systems, Microsoft
Office, PowerPoint, Schoology, Adobe Photoshop, Illustrator, and In-Design.