JESSICA MELLO

1233 Riverside Ave, Somerset, MA 02726 ℴ 774.365.1861 ℴ j.mello@argosycollegiate.org

PROFESSIONAL SUMMARY
Student-focused leader with 18 years of experience supporting, engaging, and aiding to develop successful programs in
higher education and human services. Solid understanding of residential and academic programming around at-risk youth and
college students to aid in their paths of becoming contributing individuals within the community. Appropriately able to
maintain cultural sensitivity and work effectively with diverse groups, maintain rapport with co-workers, and promote team
cohesiveness.

SKILLS & CERTIFICATIONS

DegreeWorks Student Record Keeping Academic Standing Services
MAP-Works Office Skills/Customer Service Disability and Veteran Awareness
Banner First Year Registration Advising Workshops Master Tutor Certified
Argos Peer Coaching/Mentoring CPR Certified

EDUCATION
Bridgewater State University, Bridgewater, MA
Master of Education: Student Affairs Counseling, expected May 2021

Bridgewater State University, Bridgewater, MA

Bachelor of Science: Psychology, 2018

Bristol Community College, Fall River, MA

Certificate of Achievement: Thanatology, 2015
Associate of Science: Health Science Concentration, 2014
Student Government Representative, Vice President, 2014-2016

ACADEMIC HONORS & AWARDS

Bridgewater State University Academic Honors 2016-2018
Silver Shield Award Recipient 2016
Presidents Volunteer Award Recipient 2016
Commonwealth Honors Scholar
Member of Phi Theta Kappa

PRESENTATIONS & CONFERENCES

Teaching, Learning, & Student Development Conference, Bristol Community College, 2014
 Panel Participant on peer mentoring
Massachusetts Statewide Undergraduate Research Conference, Commonwealth Honors College, Amherst, MA, 2014
 Panel Participant on Presidents Honors Panel on poverty
Massachusetts Statewide Undergraduate Research Conference, Commonwealth Honors College, Amherst, MA, 2012
 Presenter on Edgar Allen Poe through a Psychological Lens
Community College Student Leadership Association, Wakefield, MA, Conference Attendee, 2015
National Conference of State Legislatures, Denver, CO, Conference Attendee, 2016

PROFESSIONAL SERVICE ACTIVITIES

Early Alert Committee, 2017-2019
Co-Advisor to the Student Senate, 2017-2019
Orientation Committee Member, 2017-2019
Search Committee Member for Connections Coordinator search, 2017
On-going participant in professional day, assessment day, and all college meetings, 2016 - 2019
 WORK EXPERIENCE
Collegiate Skills Teacher, 07/2019 – Present
Argosy Collegiate Charter School, Fall River, MA
 Teach grade level instruction on financial literacy that align to MA Common Core Frameworks.
 Provide and teach socio/emotional academic learning techniques and support scholars toward tracking and achieving
academic success.
 Support and engage scholars in college and career readiness curriculum that exemplifies the Argosy Collegiate
DREAM values.
 Collaborate with co-specialists teachers on curriculum that support the school’s culture and academic needs of all
scholars.
 Collect and Track student data regarding progress in all academic areas by utilizing a student led and designed
digital portfolio.
 Provide scholars with critical skills for college planning, career exploration, and life through my partnership with
Naviance.
 Implement Individualized Education Plans, 504 plans, and EL strategies to support scholars in transition, academic
success or achievements.

Interim Special Programs Coordinator – Connections Program, 11/2018 – 02/2019

Bristol Community College, Fall River, MA
 Collaborated with Academic Standing Chair to facilitate academic hearings.
 Assigned academic dismissal caseloads to advisors and college coaches.
 Provide direct academic counseling to a caseload of students on academic probation.
 Facilitated Connections Orientation to reinstated students.
 Monitored academic progress, course selection and verify enrollment.
 Retrieved academic performance and registration data on Connections students.
 Assisted in data collection, analysis regarding program effectiveness.

Typist II, 01/2016-07/2019

Bristol Community College, Fall River, MA
 Presented orientation to students who have been reinstated into academic programs through the Connections
program.
 Assisted in development of Early Alert system and strategy for gaining faculty buy-in.
 Support the academic hearing process by organizing materials for the Academic Standing Committee and ensure
appropriate offices are notified of decisions (reinstated, warning, good standing, or denied).
 Utilize Banner, Argos, DegreeWorks, MAP-Works, Sage, and EMS system for reporting, scheduling, and managing
early alert process.
 Provide administrative support to the Connections Coordinator and program, demonstrating strong verbal and
written communication skills, and excellent office administration skills.
 Process appeals and decisions, and oversee 200+ student files/data entry for all four campuses.

Academic College Coach, 01/2014-09/2016

Bristol Community College, Fall River, MA
 Provided direct academic counseling to a caseload of 25 students on academic probation.
 Collaborated with various departments regarding resources that further develop student success.
 Assisted Advisors in developing meetings with students that provide a plan to aid toward student achievement.
 Assisted Program Coordinator with creating packets, setting up computers, and offering one-on-one academic
advice to first year students in the First Year Advising Program.
 Performed receptionist functions for Program Coordinator including answering the telephone, creating
appointments, setting up meetings, maintaining files and records, referring students to other resources and services
on campus, and organizing informational packets for students.

Tutor, 01/2012-06/2015
Bristol Community College, Fall River, MA
 Collaborated with the lab tutor specialist to provide one-on-one tutoring sessions regarding college assignments.
 Facilitated students’ understanding of basic writing skills and evaluated their progress.
 Assisted students in understanding learning styles, and developing and implementing study skills.
 Completed progress reports for group sessions.
Youth Residential Manager, 09/2003-11/2010
Saint Vincent’s, Fall River, MA
 Provided therapeutic approaches to youth with diverse behaviors by supporting individual goals.
 Encouraged and taught youth to become contributing individuals within the local community.
 Consulted successfully with a wide variety of departments, collaborate and successfully implement a plan of care for
each youth.
 Supervised and trained 50 staff members to ensure environmental safety, support program goals and overall safety
and security of all residents, community members, staff and family members.