JILL VANORDER

34 Dirt Road Sylva, NC 28779

(352) 303-6696 jmvanorder@wcu.edu
STUDENT AFFAIRS EXPERIENCE
Western Carolina University College of Education and Allied Professions
Cullowhee, NC
Academic Advisor Oct. 2015-
Present
Assist students with educational plans consistent with their goals, abilities,
and interests
Increase student awareness of academic options and resources available
Provide students with accurate information regarding policies, procedures,
and degree requirements
Offer recommendations and strategies for academic success
Refer students to appropriate campus offices and resources as needed
Support students in their transition to college life and expectations
Work to advance rates of retention and completion
Organize student stress relief event during finals
Mentor students and help them develop self-advocacy and other life skills
Maintain appropriate advising records and documentation
Manage and maintain the Whee Teach learning community
Represent CEAP at orientations, open house and other recruitment functions

Western Carolina University Office of First Year Experience

Cullowhee, NC
Academic Success Program (ASP) Summer Intern
May 2015-Aug. 2015
Assisted students and families with registration and required documentation
Instructed USI-130, University Experience transition course for an ASP
section
Referred students to Health Services, Counseling and Psychological Services
and Disability Services
Collaborated with Disability Services for students requiring accommodations
Organized programs with Counseling and Psychological Services and
Disability Services
Chaperoned local trips and events with students

Western Carolina University Registrars Office Cullowhee, NC

Transfer Credit Articulator Nov. 2013-Oct.
2015
Evaluated transcripts and awarded appropriate transfer credit from other
institutions
Served as contact for current and prospective students in regards to transfer
credit
Worked with various university departments including the Advising Center &
Student Support Services
 Informed and guided students through the degree audit process
Provided assistance to students in regards to registration and other processes
as needed
Maintained FERPA standards in regards to confidentiality and record keeping
Proactively worked reports to clean up data and maintain consistency
Assigned tasks, trained and assisted student workers

Southwestern Community College Sylva, NC

Human Resources Development Instructor Part Time Jan.
2013-Nov. 2013
Provided instruction related to employability skills for unemployed and
underemployed adults
Developed curriculum related to employability skills training
Facilitated activities designed to assess interests, work values and job
readiness
Administered Career Readiness Certificate training and examination
Provided resume and cover letter preparation and job search assistance

WESTERN CAROLINA UNIVERSITY CAMPUS INVOLVEMENT

RISA Resilient, Independent Student Association July
2014-Present
Support program for students identified as orphaned, emancipated, wards of state
or from foster care
Coordinate engaging student events such as game nights, bowling, pizza
party, etc
Help students arrange plans for school closings
Assist with logistics of medical appointments, transportation and personal
needs
Refer students to campus resources such as Student Support Services,
Counseling and Psychological Services, Writing and Learning Commons and
Disability Services as needed
Connect students with local resources such as Social Services, Jackson County
Transit and Meridian Behavioral Health Services as needed
Support students in the Telling Our Stories event as they share their stories
with campus leaders to raise awareness for the needs of this student
population
First Generation College Student Advisory Board Member Nov.
2015- Present
Research programs related to the needs of first generation college students
Served on subcommittee to review and suggest positive change in mentor
program
First Generation College Student Mentor Program Aug.
2014-May 2015
Served as a mentor to a first generation college student
Maintained regular contact with mentee and connected to campus resources
Whee Call Initiative Aug. 2014-
Present
Volunteer to call assigned freshman by First Year Experience
Connect with student to find out how they are transitioning thus far
Refer to necessary campus resources

Associate Registrar Search Committee July

2014-Dec. 2014
Reviewed application, resumes and cover letters
Participated in interview and selection process
Assisted with on-campus interviews

First-Year Advocate Nominee

2015-2016
Recipient of Staff Award for Excellence in Student Service from Division of Student
Success 2014-2015
HUMAN RESOURCE AND SALES EXPERIENCE
Western Carolina University Catamount Clothing & Gifts
Cullowhee, NC
Sales Floor Manager/Head Cashier Jan. 2013-Nov.
2013
Greeted and assisted customers
Processed cash, credit card and departmental purchases
Trained and supervised student workers
Maintained spreadsheet with merchandise availability and verified new
merchandise orders
Stuart C. Irby Co. Wildwood, FL
Customer Account Executive Oct. 2012-
Nov. 2013
Provided helpful, courteous, and respectful customer service, efficiently
meeting customer needs
Nurtured vendor and customer relationships
Coordinated activities for customer appreciation events
Prepared proposals and analyzed contract reports using various software for
electric utility companies
Met numerous quotation deadlines daily with minimal supervision
EDUCATION
Western Carolina University Cullowhee,
NC
Master of Education in Higher Education Student Affairs
Anticipated Spring 2017

St. Leo University Dade

City/Ocala, FL
Bachelor of Arts in Business Administration 2011
Concentration in Marketing
 Magna Cum Laude

Central Florida Community College Ocala,

FL
Associate of Arts in Business Administration 2009

SKILLS
Strong customer service skills
Efficient with Microsoft Office
Efficient with Banner
Efficient with degree audit
Knowledge of Academic Policies
Relationship builder
Mentor
Encourager

Initiative
Effective communicator
Friendly and outgoing
personality
Detail oriented
Team Player
Goal oriented
Multi-task worker
Self-motivated