SESSION PLAN

Sector : Tourism
Qualification Title : Tourism Promotion Services NCII
Unit of Competency : Operate an Automated Information System
Module Title : Operating an automated information system
Learning Outcomes:
1.1 Access information on an automated system
1.2 Check and download information
A. INTRODUCTION
This session plan deals with the knowledge, skills, behavior and motivations required to operate an automated
information system.
B. LEARNING ACTIVITIES

Learning Content Methods Presentation Practice Feedback Resources Time

LO 1: Access Information On An Automated System
Read Information Answer Self-
 Role of automated Sheet 1.1-1 in Check 1.1-1 in
Modular Compare
information The Role of The Role of
answer using
systems in the Self-Paced automated automated CBLM 1Hour
Answer Key
tourism industry information information
1.1-1
systems in the systems in the
tourism industry tourism industry
View multimedia PowerPoint
presentation in Presentation
Blended The Role of
automated and
Self-Paced
information
systems in the Video
tourism industry Presentation
 Perform Task
Task Sheet 1. 1-3 Rate your own Computer
Sheet in The
in The Role of performance
Role of
Demonstration automated using Computer
automated
information performance Software
information
systems in the criteria
systems in the
tourism industry checklist 1.1-3 Printer
tourism industry
 Sources of Modular Read information Answer Self- Compare CBLM 1
Tourism Product sheet 1. 1-4 in Check 1.2-1 in answer using Hours
Information Simulation Tourism Product Tourism Product Answer Key
Self-Paced Information Information 1.1-4

Demonstration Job Sheet 1. 1-5 Perform Job Evaluate your Computer

in Tourism sheet 1. 1-5 own
Product performance Software for
Information using presentation
performance skills
criteria Printer
checklist 1. 1-5

Modular Read information Answer Self- Compare CBLM

Self-Paced sheet 1. 1-6in Check 1.1-6 in answer using
Tourism Product Tourism Product Answer Key
Simulation Information Information 1.1-6

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  Industry Modular Read information Answer Self- Compare CBLM 1Hour
terminology and sheet 1. 1-7 in Check 1.1-6 in answer using
common Simulation Industry Industry Answer Key
abbreviations terminology and terminology and 1.1-6
Self-Paced
common common
abbreviations abbreviations

LO 2: Check and Download Information

 Basic Modular Read information Answer Self- Compare CBLM 1Hour

understanding of sheet 2. 1-1 in Check 2.1-1 in answer using
copyright and Simulation Industry Industry Answer Key
intellectual terminology and terminology and 2.1-1
Self-Paced
property common common
requirements as abbreviations abbreviations
they relate to
online information
 Basic keyboarding Modular Read information Answer Self- Compare CBLM 1Hour
skills sheet 2. 1-2 in Check 2.1-2 in answer using
Simulation Industry Industry Answer Key
terminology and terminology and 2.1-2
Self-Paced
common common
abbreviations abbreviations

Demonstration Task Sheet 2. 1-3 Perform Job Evaluate your

in Tourism sheet 2. 1-3 own
Product performance
Information using
performance
criteria
checklist 2. 1-3
  Electronic file Modular Read information Answer Self- Compare CBLM 1hour
handling (saving, sheet 2. 1-4 in Check 2.1-4 in answer using
copying, printing) Simulation Industry Industry Answer Key
terminology and terminology and 2.1-4
Self-Paced
common common
abbreviations abbreviations

Demonstration Job Sheet 1. 1-5 Perform Job Evaluate your

in Tourism sheet 1. 1-5 own
Product performance
Information using
performance
criteria
checklist 1. 1-5
C. ASSESSMENT PLAN
 Written Test
 Performance Test

D. TEACHER’S SELF-REFLECTION OF THE SESSION

This session student are now knowledgeable in operating an automated information system. They are now equipped with skills,
behaviour and motivations required to in operating an automated information system. Students can now access information on an
automated system.

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 SESSION PLAN
Sector : Tourism
Qualification Title : Tourism Promotion Services NC II
Unit of Competency : Promote Tourism Products and Services
Module Title : Promoting Tourism Products and Services
Learning Outcomes:
3.1 Identify customer needs
3.2 Suggest products to meet customer needs
B. INTRODUCTION
This session plan deals with the knowledge, skills, behavior and motivations required to promote tourism products and
services proactively in a range of industry contexts.
B. LEARNING ACTIVITIES

Learning Content Methods Presentation Practice Feedback Resources Time

LO 3.1: Identify Customer Needs

 Principles of Modular Read Information Answer Self Check Compare 1 Hour

Selling Self-Paced Sheet 3.1-1 in 3.1-1 in Principles answer using CBLM
Principles of of Selling Answer Key Manual
Selling 3.1-1
Blended View Multi-media Power point
Self-Paced Presentation in presentation
Principles of on Video
Selling Presentation
Demonstration Task Sheet 3.1-2 Perform Task Rate your own CBLM
on Principles of Sheet 3.1-2 on performance Manual
Selling Principles of using
Selling Performance
Criteria 3.1-2
Fundamental Modular Read Information Answer Self Check Compare 1 Hour
communication Self-Paced Sheet 3.1-3 in 3.1-3 in answer using CBLM
principles Fundamental Fundamental Answer Key Manual
communication communication 3.1-3
principles principles
Customer Preference Modular Read Information Answer Self Check Compare 1 Hour
Self-Paced Sheet 3.1-4 in 3.1-4 in Customer answer using CBLM
Customer Preference Answer Key Manual
Preference 3.1-4
LO 3.2 Suggest Products To Meet Customer Needs

 Price and Modular Read Information Answer Self Check Compare CBLM 1 Hour
inclusions of Self-Paced Sheet 3.2-1 in 3.2-1 in Price and answer using Manual
the product or Price and inclusions of the Answer Key
service inclusions of the product or service 3.2-1
product or service
Demonstration Task Sheet 3.2-2 Perform Task Rate your own CBLM
on Price and Sheet 3.2-2 on performance Manual
inclusions of the price and using
product or service inclusions of the Performance
product or service Criteria 3.2-2

LO 3.3: Provide Product Information and Advice

 Specific Modular Read Information Answer Self Check Compare 1Hour

Product Self-Paced Sheet 3.3-1 in 3.3-1 in Specific answer using CBLM
Information Specific Product Product Answer Key Manual
Information Information 3.3-1

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 Demonstration Task Sheet 3.3-2 Perform Task
Rate your own CBLM
on Specific Sheet 3.3-2 onperformance Manual
Product Specific Product
using
Information Information Performance
Criteria 3.3-2
 Basic Modular Read Information Answer Self Check Compare 1
Information of Self-Paced Sheet 3.3-3 in 3.3-3 in Customer- answer using CBLM Hour
Child-wise Customer-focus focus information Answer Key Manual
Tourism and information and and data 3.3-3
Related Topics data

Demonstration Job Sheet 3.3-4 Perform Job Sheet Rate your own CBLM
on 3.3-4 on Basic performance Manual
Basic Information Information of using
of Child-wise Child-wise Performance
Tourism and Tourism and Criteria 3.3-4
Related Topics Related Topics
C. ASSESSMENT PLAN
 Written Test
 Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION
 Preparation and development of this session plan is vital role of trainer in the CBT training, therefore there is a
need to continuously improve and enhance. As I prepared and develop the system and procedure, it must improve
more.
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 SESSION PLAN
Sector : Tourism
Qualification Title : Tourism Promotion Services NC II
Unit of Competency : Promote Tourism Products and Services
Module Title : Promoting Tourism Products and Services
Learning Outcomes:
3.1 Identify customer needs
3.2 Suggest products to meet customer needs
C. INTRODUCTION
This session plan deals with the knowledge, skills, behavior and motivations required to promote tourism products and
services proactively in a range of industry contexts.
B. LEARNING ACTIVITIES

Learning Content Methods Presentation Practice Feedback Resources Time

LO 3.1: Identify Customer Needs

 Principles of Modular Read Information Answer Self Check Compare 1 Hour

Selling Self-Paced Sheet 3.1-1 in 3.1-1 in Principles answer using CBLM
Principles of of Selling Answer Key Manual
Selling 3.1-1
Blended View Multi-media Power point
Self-Paced Presentation in presentation
Principles of on Video
Selling Presentation
Demonstration Task Sheet 3.1-2 Perform Task Rate your own CBLM
on Principles of Sheet 3.1-2 on performance Manual
Selling Principles of using
Selling Performance
Criteria 3.1-2
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Fundamental Modular Read Information Answer Self Check Compare 1 Hour
communication Self-Paced Sheet 3.1-3 in 3.1-3 in answer using CBLM
principles Fundamental Fundamental Answer Key Manual
communication communication 3.1-3
principles principles
Customer Preference Modular Read Information Answer Self Check Compare 1 Hour
Self-Paced Sheet 3.1-4 in 3.1-4 in Customer answer using CBLM
Customer Preference Answer Key Manual
Preference 3.1-4
LO 3.2 Suggest Products To Meet Customer Needs

 Price and Modular Read Information Answer Self Compare CBLM 1

inclusions of Self-Paced Sheet 3.2-1 in Check 3.2-1 in answer using Manual Hour
the product or Price and Price and Answer Key
service inclusions of the inclusions of the 3.2-1
product or service product or service

Demonstration Task Sheet 3.2-2 Perform Task Rate your own CBLM
on Price and Sheet 3.2-2 on performance Manual
inclusions of the price and using
product or service inclusions of the Performance
product or service Criteria 3.2-2

LO 3.3: Provide Product Information and Advice

 Specific Modular Read Information Answer Self Check Compare 1Hour

Product Self-Paced Sheet 3.3-1 in 3.3-1 in Specific answer using CBLM
Information Specific Product Product Answer Key Manual
Information Information 3.3-1
 Demonstration Task Sheet 3.3-2 Perform Task
Rate your own CBLM
on Specific Sheet 3.3-2 onperformance Manual
Product Specific Product
using
Information Information Performance
Criteria 3.3-2
 Basic Modular Read Information Answer Self Check Compare 1
Information of Self-Paced Sheet 3.3-3 in 3.3-3 in Customer- answer using CBLM Hour
Child-wise Customer-focus focus information Answer Key Manual
Tourism and information and and data 3.3-3
Related Topics data

Demonstration Job Sheet 3.3-4 Perform Job Sheet Rate your own CBLM
on 3.3-4 on Basic performance Manual
Basic Information Information of using
of Child-wise Child-wise Performance
Tourism and Tourism and Criteria 3.3-4
Related Topics Related Topics
C. ASSESSMENT PLAN
 Written Test
 Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION
 Preparation and development of this session plan is vital role of trainer in the CBT training, therefore there is a
need to continuously improve and enhance. As I prepared and develop the system and procedure, it must improve
more.

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