STORE MANAGERS/ SUPERVISORS TRAINING GUIDE

WEEK 1
HR Orientation about the Job Description and Training Flow
Setting Expectations
POS Training- (3days)
Store Orientation(Code of Conduct Top 10) / Meet and Greet/Store
Briefing Participation

Week 2
Receiving/Dispatching Unit (6 days)
Point Person: RDUS
Familiarization in Basic Receiving Guidelines
Familiarization in Basic Dispatching Guidelines
Actual Receiving (with RDU Sup)
Actual Dispatching ( MTS, BORM, SOD)
Observation in STOCKROOM/Familiarization in Basic Stockroom Guidelines and
BO Guidelines
Accomplishment of Progress Report
Assessment on Actual Training – (discussion about feedbacks and suggestions to
further improve training etcs..

WEEK 3
Food Section/NON FOOD(3 days each)
Point Person: SH
Category Familiarization/and Product Listing
Familiarization in SA Standard and Guidelines
Familiarization in In house handled Suppliers and with Merchandiser/s Suppliers
Inventory and Booking Schedule
ISR Orientation
Stockroom
Shelf Displays/and How to Manage Facings

1.FIFO System Policy and Delivery Monitoring against

2.Price Change Policy and Procedure: Barcodes, Shelf tags, PLU
3.Gondola Capacity and Contract of Gondolas
4.Out of Stock List, Slow Moving and Near Expiry List Monitoring
5.Status of displays and share of shelves based on company contract
6.Checking the ISR against Stocks on Display
7.Stocks Withdrawal & Display
8.BO Management: returnable and Non-Returnable
9.Merchandisers Intro Procedures and
10.Promo/Loyalty Familiarization

Accomplishment of Progress Report

Assessment on Actual Training – (discussion about feedbacks and suggestions to
further improve training etcs..) with Supervisor and SM

WEEK 4
WARES SECTION (3 days)

Add on:
Familiarization on How to put price tags and barcodes
Familiarization on How to Manage Returnables and Non-Returnables
Actual Displaying Orientation

FRESH SECTION ( 3 days)

Add-on
Familiarization on How to Manage Returnables and Non-Returnables
Actual Displaying Orientation
Familiarization in Concessionaires, Direct Selling area Delivery and Out
right Handling
Walk in Storage,Back up Freezers, Display Chillers and Freezers
Orientation
Orientation in PLU, Digital WS,Repacking of

WEEK 5
PURCHASING DEPARTMENT
ISR/SO/BOOKING

WEEK 6
RETAIL COUNTER

Familiarization in Basic Retail Guidelines ( per area/whole day)

Actual Bagging-.5
Actual Cashiering-1
Actual Checking of Cashier and Bagger
Actual Processing of Pick-up Slip and Bulk Buying of GC
Actual Processing of Credit Cards, Employees PO, and other Company GC
Actual processing of senior Citizen/PWD/Check Accommodation/
Baggers Tip and Gate Pass Processing and Signing
How to Make Manpower Schedules Orientation
Accomplishment of Progress Report

Week 7
WHOLESALE (3 days )/MARKETING (3 days)
Wholesale
Familiarization in Basic Wholesale Guidelines (1day)
Basic Bagging
Basic Cashiering
Actual Checking
Actual Processing of Orders
Actual Dispatching (Walk in and Delivery)
Actual Processing of Applications :Membership,Vouchers, CL, Increase in CL
Actual Monitoring Of CL and terms
Actual Delivery, Collection and Remittance ( WS Back load and CRR)(2 days)
Accomplishment of Progress Report

Marketing

Saturation and Customer Recruitment ( work with CDP and Booker)

Booking and Order Processing

Week 8

Branch Over all Observation and Group Presentation ( Here, they must indicate if
the Training Meet/Does not Meet their expectations
Submission of Feedback Forms from Branches ( Supervisior and SM) and
Evaluation
Identifying the Strength/s and Weakness/es of Trainees
Assessment of actual Training with OM/HRM/ExecCom
Deployment to Branches of “Passed” trainees

Notes:
Temporary ID will be issued. Ex: MT-Fresh SH in Week 4.
Week will be under Training Allowance
Week 2 -8 will be on regular rate
Store Managers, Asm, SH and Dept. Supervisors are responsible during Training