Appeal Application for a Suspended Account

Account information:

1. Please list the usernames or primary email address associated with any Etsy accounts you
have owned.

2. Are there any outstanding issues (overdue orders, cases, and bills) in those accounts?

Service Level Standards:

3. Review our ​Service Level Standards​. In which area(s) did your shop fall below these
expectations?

4. How will your business practices change to meet our Service Level Standards?

Shop Management:

5. What will be your daily and weekly schedules for managing your Etsy shop?
This should include time for updating your shop, creating and shipping items, and working
with buyers.

6. What is your plan for managing unforeseen events that can disrupt business operations?
(Such as a sales spike, sudden illness, family emergency, inventory shortage, or equipment
breakdown.)
Business practices:

7. Please explain, in detail, how you would handle ​three​ of the following scenarios:

a. You receive a low review from a buyer who you didn’t know was unhappy. What do
you do?

b. A buyer reaches out about an item they want to return. Your policies state that you
don’t accept returns. How do you respond?

c. Your buyer asks to cancel an order. What do you do?

d. What do you do if you cannot fulfill an order within the processing period? What if
you cannot fulfill 10 orders?

e. A buyer contacts you saying the item they received is not what they expected. What
do you do?