Scribd Logo
Upload

Welcome to Scribd!

  • Annexure Questionnaire: "A Study On Consumer Satisfaction in The Services of DTDC Express LTD"

    Uploaded by

    Ravi Gowda
    100 views2 pages
    The document contains a 16 question survey about consumer satisfaction with the courier service DTDC Express Ltd. The survey asks respondents about their demographics, their ratings of DTDC's service quality, price, promptness, complaint history, satisfaction with receipts, preference between postal or courier service, treatment when complaining, comparison to other courier brands, and overall satisfaction. It also includes open-ended questions for problems experienced and recommendations to improve the service.

    Original Description:

    questions prepared

    Original Title

    qouestions

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document contains a 16 question survey about consumer satisfaction with the courier service DTDC Express Ltd. The survey asks respondents about their demographics, their ratings of DTDC's service quality, price, promptness, complaint history, satisfaction with receipts, preference between postal or courier service, treatment when complaining, comparison to other courier brands, and overall satisfaction. It also includes open-ended questions for problems experienced and recommendations to improve the service.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    100 views2 pages

    Annexure Questionnaire: "A Study On Consumer Satisfaction in The Services of DTDC Express LTD"

    Uploaded by

    Ravi Gowda
    The document contains a 16 question survey about consumer satisfaction with the courier service DTDC Express Ltd. The survey asks respondents about their demographics, their ratings of DTDC's service quality, price, promptness, complaint history, satisfaction with receipts, preference between postal or courier service, treatment when complaining, comparison to other courier brands, and overall satisfaction. It also includes open-ended questions for problems experienced and recommendations to improve the service.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    “A STUDY ON CONSUMER SATISFACTION IN THE SERVICES OF DTDC EXPRESS LTD”

    ANNEXURE QUESTIONNAIRE

    1. Name and address


    2. Sex
    3. Age
    4. Occupation
    5. How would you rate the quality of service
    a. High quality
    b. Neither high nor low
    c. Low quality
    6. Are you satisfied relating to price charged by courier service agency
    a. Satisfied
    b. Not satisfied
    7. Opinion about price comparison of the courier service with postal
    service
    a. Cheaper
    b. Costly
    c. No comment
    8. Degree of satisfaction relating to promptness of courier service in
    delivering letters/parcels within time
    a. Prompt
    b. Not prompt
    9. Have you registered complaints against the missing deliveries or
    delay in deliveries by courier agencies
    a. Complaints made
    b. Not made
    10. Are you satisfied with the delivery/ parcel receipts or
    acknowledgement slip

    1
    “A STUDY ON CONSUMER SATISFACTION IN THE SERVICES OF DTDC EXPRESS LTD”

    a. Satisfied
    b. Not satisfied
    11. Which of the following would you like to prefer
    a. Postal
    b. Courier
    12. Your expression towards treatment of customers by courier agents
    when you complained your grievances
    a. Respected
    b. Not respected
    13. Based on your awareness of this service , is it better, the same or the
    worse than other brands of service
    a. Better
    b. The same
    c. Worse
    14. Overall how satisfied are you with this service
    a. Satisfied
    b. Not satisfied
    c. No answer
    15.What problem would you like to solve with this service?

    16.What recommendations would you offer for improving this service?

    You might also like