ENCUESTA DE SATISFACCIÓN

MENSAJERIA Y SERVICIOS A TIEMPO

PRESENTADO POR:

IRMA ROCIO VEGA SILVA

LUZ DEYSY SOLANO RUIZ

ERIKA DAYANA SÁNCHEZ GALVIS

PAULA ANDREA CARDONA FUQUEN

DITNERIS PATRICIA ZARATE DE LA HOZ

DEIBY ALEXANDER MUNEVAR QUICENO

INSTRUCTOR:

JENY PAOLA HERNANDEZ

SERVICIO NACIONAL DE APRENDIZAJE SENA

TECNOLOGÍA VIRTUAL

GESTIÓN DE MERCADOS

28 – JULIO – 2020
 SATISFACTION SURVEY

MENSAJERIA Y SERVICIOS A TIEMPO

In MENSAJERÍA Y SERVICIOS A TIEMPO we constantly seek to improve the quality of

our services in order to deliver to you our customers a timely and efficient service, Likewise

for our company it is very important to know the aspects that you consider stand out and as

well as those that we can improve. For this reason ask you to complete the following survey

in an objective manner.

Thank you for your time.

1. How long have you been using our services ?

a) Less than 1 month

b) 1 to 3 months

c) 3 to 6 months

d) 6 months to 1 year

e) More than 1 year

2. Do you consider that our service meets your needs in the shipping process?

a) Exceeds my expectations

b) Meets my needs

c) Is useful, but there are better options

d) Does not meet my needs

3. What are the odds of him taking our services again?

a) Very likely

b) Somewhat likely

c) Not so likely

d) Not at all likely

4. Do you agree with the price of the shipping method you use?

a) Yes

b) Not

5. What degree of importance you give to the following aspects when making the shipment

with our company, being 5 very important and 1 less important.

a) Quality of service

b) Valué for money

c) Fulfilment of commitments

d) Customer service

e) The company`s experience

6. Would recommend our services to others?

a) Already recommend them

b) It is very likely
 C)are likely

D)not at all likely

7. What is your degree of satisfaction with delivery times?

a) Very satisfied

b) Somewhat satisfied

c) Neither satisfied nor dissatisfied

d) Somewhat dissatisfied

e) Very dissatisfied

8. How would you evaluate our shipping tracking system?

a) Excellent

b) Well

c) Regulate

d) Bad

9. In how many shipments made by our company to registered delays ?

a) o

b) 1

c) 2

d) 3

e) More than 3
10. At what time do you like your parcels delivered?

a) Weekday - any time in the morning

b) Weekday – any time in the afternoon

c) Weekday – any time

d) Weekend – Saturday

e) Weekend – Sunday

11. If you think about other messaging services, what is your rating for our brand?

a) It`s the best choice of all, by far

b) It`s the best option so far, but i`ll look for alternatives

c) It`s a good choice, but i think there`s better

d) It is the option i choose when other offers are not available

e) Is my last option, as it does not satisfy me at all

12. In general, how satisfied are you with our company?

a) Very satisfied

b) Somewhat satisfied

c) Neither satisfied not dissatisfied

d) Somewhat dissatisfied
 e) Very dissatisfied

13. What is the aspect or aspectos that would improve your experience with our services?

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