Isolve Computer Repair

125 J. Urgello Street

Sambag I
6000 Cebu City
May 13, 2014

Mr. Pedro Dela Cruzas

Managing Partner
Wana, Sevilla, Kong and Associates
Pardo
6000 Cebu City

Dear Mr. Dela Cruzas:

We received the claim letter you’ve sent last May 12, 2013 and regret the
inconvenience that it has caused the operations of your Accounting firm. Our company
will find a way to help you avoid in encountering this problem

After the investigation, we found that the error was due to the volume of files stored in
your computer that results to computer performance interruptions. We are sorry to
inform you that this issue is not covered in our “Replacement Warranty” for the same is
not considered as a defect. However, we may send in our technicians. Our technicians
can give you aid on data management so you can save more files with the current
model that you are using.

Should we wish to avail of this service, free of charge, please don’t hesitate to ask. We
will surely be happy to assist you. We once again apologize for such inconvenience.

Sincerely yours,

Mr. Juan Dela Cruz

Head- Consumer Complaints Department