Running head: SAFETY AND SATISFACTION OF THE PATIENT(S) 1

Safety and Satisfaction of the Patient(s)

Name

Institution
SAFETY AND SATISFACTION OF THE PATIENT(S) 2

Safety and Satisfaction of the Patient(s)

Introduction

The measurement and understanding of the roles of the caregiver, family experience, and

patient safety afford offer an opportunity for the improvement and reflection of the nursing care

and patient outcomes. Hence, the hospitals should offer safe health care that can fulfill or exceed

the expectations of patientclientss. Patint safety and satisfaction can be ensured by providing

services like family and patient-centered care. Open communication among the healthcare

professional also could facilitate better patient outcomes. The hospitals should, therefore,

provide safer patient care that not only meets but exceeds the patient’s expectation to ensure

service quality. Ethical values such as family and patient-centered care and similar practices like

open communication among the staff members contribute to both patient satisfaction and safety.

TheUnderstanding following essay discusses different concepts of patient safety and comfort

isare verimportant in ensuring a healthy by going through the following questions.society.

Question One: How can patient safety measures lead to cost-saving.

Patient safety measures are acknowledged as one of the effective methods to save costs.

According to the report by the Department of Health (2015), shows tThe benefits of the

nationwide efforts aimed at safer patient care vindicate this argument. The patient safety

measures, for instance, in mentioned in the provisions of the Affordable Care Act, has seen close

to 150,000 fewer patients’ mortality as a result of the hospital-acquired conditions. Even more, it

has saved more than $28 billion in terms of health care costs from 2012-2017. Similar

measuresThe obseravationobservation (patient safety measures) have made ensured that more

than 5million fewer patients have had hospital-acquired conditions within the same duration.

This is a 31% decline in the reported rates of adverse events reported through in the same
SAFETY AND SATISFACTION OF THE PATIENT(S) 3

period. (Department of Health, 2015). A hospital-acquired condition is one which that is

developed by inthe a patient while receiving treatment in the a health care hospitalsetting for

something else. In general, the ,hospital-acquired conditions involve pressure injuries,

bloodstream infections, UTIs, and adverse drug events, among others. The decline in these

incidences is with alignment with one of the primary goals of the Affordable Care Act, and its

object of of improving patient safety and imprenhancing oving the quality of patient care. For

example, just by a reduction in adverse-events, the country has been able to prevent

approximately 10, 000 deaths, which alone have saved the nation about $ 3.2 billion (Department

of Health, 2015).. Patient safety measures can act as tools that are used to build better healthcare

systems for protecting the makingpatients, and improving their satisfaction while saving costs

and lives.

Question Two: Briefly define the Joint Commission’s role in healthcare.

It is a non-profit, private entity that was established in the year 1951 to assess and evaluate

facilities that may voluntarily pursue accreditation. To date, tThe commission has been involved

in the evaluation and accreditation of more than 25, 000 facilities around the UUnited States, to

date.S. Up to date, tThe commission organization has accredited more than 5,000 hospitals

around the Ucountry.S., not mentioning and more than 10, 000 healthcare organizations and

home care facilities which that offer ambulatory care, laboratory facilities, and and long-term

care services (Espinosa, 2015). Through its role of evaluation and accreditation, it the

commission can create health plans and vital networks which that help in research and

transformative patient care. The Joint Commission Presidents head the board and the governance

of the commission with is overseen by representatives from the American Medical Association,
SAFETY AND SATISFACTION OF THE PATIENT(S) 4

American Hospital Association, American Dental Association, and American College of

Surgeons, American College of Physicians, Nursing Association, and six members of the public.

Many state governments insist that their health care organizations should have an

accreditation from the commission as in matters of to Medicaiddicaid reimbursement and

licensing condition (Espinosa, 2015). Furthermore, the CMS, ( Centers for Medicare and

Medicaid Services), is acquainted wcooperates with and recognizes surveys done by the

commission, which implies that accredited organizations accredited by the commission can take

part in any federal MmedicareMedicare program. But,However, any organization that has not

been surveyed by this commission can choose CMS surveys as one of theirhe requirements in for

the participation of in the Medicare program (Espinosa, 2015). Put differently, the role of this

commission is setting standards, which form the principles in acdiacrding to which the healthcare

organizations operate to enhance their performance and ensure patient satisfaction. Precisely,

these standards are aimed at ensuring patient safety and quality outcomes. Most importantly,

these standards are developed through interactions made amongby government agencies,

healthcare providers, and consumers through a comprehensive process including presentation to

experts, preparation of preparing drafts, and conversing consultation with the advisors.

Question Three: Reflect on your future role in healthcare and how you will contribute to

patient safety.

As a future health care provider, the nurse-associated duties will revolve around reducing patient

safety concerns like missed care, patient handoffs, infections, falls, and medication errors.

Specifically, this will can be achieved through the following: by following the necessary

professional goals and ethics.

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It is sSupporting the culture of patient safety, hence, is very crucial for better patient out.outcoms

This will can bachieved by complying with the behaviors and values demonstrating ensuring

sustained and collective commitment, which emphasizeing on safety over competing goals. Such

a culture is one that is based on trust, and it will offering the necessary resources that may help

in nurse staffing, the display ofing transparency, and will may helfacilitate larning from previous

errors. Secondly, it is through excellent communication is another aspect that can contribute

significantly to patient safety (Espinosa, 2015). As a health care provider, one of the my duties

will involve speaking up in case something unsafe may isbe bound to occur or has happened. For

instance, if a patient may may requirebe in need ofs assistance orequipment is not working. Also,

as a nurse, one a professional canmay bring an issue forward through shared governance, by

meeting upinforming with the nurse leader, or the management (Espinosa, 2015). Thirdly, it may

be merely following the checklists and performing primary care, but isuch duties aret is

important nsuring the well-being of the patient. A nurse should not skip negelectneglect tasks

like turning patients or giving oral care. According to a study by Kohn (2016), the risk of

pneumonia can be reduced through oral care. Furthermore, a patient can develop decubitus ulcers

if not turned. LastlyAnother important aspect inof ensuring patiensafety, it is by ensuring better

engagementing with the patient. Activities that may help engage with the patient may include

asking him/ or her about individual goals, listening to their questions, especially those related to

care. As an example, the nurse may can plan toa engage in a more user-friendly administration

medication record and give it to the patient every day.

Question Four: Role of a CNO regarding Ppatient Ssafety

The purpose of a CNO is one that requires a clear understanding of patient care procedures and

policies. The individual must be able to have display excellent organization and leadership skills
SAFETY AND SATISFACTION OF THE PATIENT(S) 6

in order to perform effectively and support the goals of healthcare. As a CNO, in order to

promote patient safety, then a practitioner should one ought to be able to carry out the

followingset of responsibilities entrusted with her or him. First, :

To start with are a professional should understand the relevance of the administrative roles of in

maintaining patient safety. A CNO should be able to carry out a wide range of administrative

duties that ensure patient safety. Actually, some of these duties involve taking assuming the place

dutiesresponsibilitiespowers of the CEO or the chief administrator of the hospital (Molven,

2014). This Such responsibilities involve is the by planning and overseeing of the daily activities

of the hospital. For example, a CNO has to play an important role in the overall by the

organization of the various activities pertaining to the day-to-day functioning of the institution. A

CNO ation, giving directsion and coordinatesion of these activities such and ensures that they

comply with the policies and government regulations and as well as the standards set by the

board of trustees. In this process, the CNO evaluates, shortlists, and hires the nurses or educates

the existing ones on the best health practices. In other instances, the a CNO will plan budgets for

purchasing equipment and staffing that will set decide the rate quality of services to guarantee

quality better care, patient safety, and satisfaction.

In addition, theThe CNO must also undertake leadership roles to assure patient safety.

The government expects the CNO as to be part of the management team to have set the high

standards that can be followed by other members of staff. He The professionalor She should be

an inspiration that who s to uphold best practices on how to handle the patients efficiently. For

example, a the CNO is required to set up a very conducive environment that will help the other

nursing staff to adopt strategies that enhance collaboration. Collaboration is essential because it

promotes quality outcomes, including the safety of patients. In this case, the duty of the CNO
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will go surpass thebeyond responsibilities of a nursing professional, as he or she has to offering

service as a trainer, representative, and a spokesperson at seminars and conferences. The chief

nurse can as should thoroughly review other nurses’ certifications, which will guarantee that they

comply with the professional guidelines.s including patient safety.

Another point is that theA CNO also performs advisory roles with regards toin patient

safety. The CNO must act as the Cchief adviser. This In this role, the chief nurse is by helpsing

the facility to run smoothly while by ensuringobserving the adherence to of patient safety

measures and healthcare standards. One way of doing this is by uUndertaking extensive research,

preparing reports, and evaluatingon of these results, and citing as the best approach that the

hospital can take in streamlining operations can ensure the smooth functioning of the institution..

The CNO will also advise hospital management in the manner of undertaking on the recruitment

of nurses. A CNO in the public sector provides advisory services to the federal and state

governments, which that may help to streamlineeing the reations of patient safety.

Also, the CNO liaises with the physicians. Typically, several hospitals have problems of

in keeping maintaining a perfect working relationships between of the nurses and the physicians.

This dramatically hampers patient safety. A CNO will act as the link of among hospital

administrators, nurses, and physicians (Molven, 2014). This ensures that LPNs and RNs provide

the needed necessary support to the physicians in all departments. These may include patient

observation based on doctors’ instructions, and patient information retrieval, and as well as

giving accurate diagnostic tools. Part of this will be rReviewing the hospital policies and making

changes, if necessary, are also part of this responsibility.

Lastly, it is pProviding day-to-day nursing duties is also another important role of the

professional. The CNO has a mandate by the administration to maintain the patient and clinical
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care standards. This Hence, CNO has to ensure the is by providing safety to of the patients and

their accessibility to the needed necessary medical care. The CNO may achieve this by working

closely to with the different stakeholders and the hospital management in order to acquire the

right resources and infrastructure (Molven, 2014). He or She willThe role also demands to offer

the as well offer the best management insight that improves the facility’s quality of care. In other

words, the chief nursing officer formulates and implements nursing strategies, something that

requires extensive knowledge of patient policies, staff rules, and nursing procedures.
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References

Department of Health. (2015). Building a safer NHS for patients. Implementing an

organisationorganization with a memory(2. London: The Stationery Office. Retrieved

from http://158.132.155.107/posh97/private/GSP/NHS.pdf.

Espinosa, J. A. (2015). Reducing errors made by emergency physicians in interpreting

radiographs: lLongitudinal study. BMJ;, 320:, 737-740. Retrieved from

https://www.ncbi.nlm.nih.gov/pubmed/10720354

Kohn, L.T. (2016). To err is human: Building a safer health system. Washington DC: National

Academy Press

Molven, O. (2014). Compulsory reporting of accidents and injuries in somatic hospitals. Is the

existing system adequate for quality assurance? Tidsskr Nor Laegeforen,112(24):3095-9.

Retrieved from https://www.ncbi.nlm.nih.gov/pubmed/1471086