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RESEARCH PAPER
Lake S, Moss C, Duke J. International Journal of Nursing Practice 2009; 15: 376–388
Nursing prioritization of the patient need for care: A tacit knowledge embedded in the clinical
decision-making literature
Every day in clinical settings, nurses practise in complex and dynamic situations. Nurses work to achieve emergent order
in these situations through nursing prioritization of the patient need for care. As direct research on nursing prioritization
had not been reported, a study, using critical realism as method, was designed to discern the profession’s embedded
understanding from within the clinical decision-making literature. The research synthesizes a tacit knowledge on nursing
prioritization of the patient need for care from key international literature (from 1966 to 2003). Nursing prioritization was
discerned in both education and practice literatures; interrelationships between these and theoretical approaches were also
identified. Nursing prioritization of the patient need for care was revealed both as a non-sequential decision-making
process throughout unfolding patient situations and as an advanced skill of nursing practice. Increasing confidence with this
skill is the hallmark of developing expertise.
Key words: clinical decision-making, clinical judgement, experiential learning, literature review, nursing assessment.
INTRODUCTION
Correspondence: Sarah Lake, Graduate School of Nursing, Midwifery Every day in clinical practice, nurses work in complex,
and Health, Victoria University of Wellington, PO Box 600, Welling- dynamic and uncertain situations. In the hospital setting,
ton, 6140, New Zealand. Email: sarah.lake@nmdhb.govt.nz
throughout the 24 h daily cycle of shift work, mediated by
Cheryle Moss is currently: Associate Professor, Graduate School of
Nursing Midwifery and Health, Victoria University of Wellington, handover of patient status and progress, nurses attend to
Wellington, New Zealand. patient needs for care relevant to the course of the pa-
Jan Duke is currently: Deputy Registrar, Zealand Social Workers’ tient’s hospital stay. Each nurse will look after several
Registration Board, Wellington, New Zealand. patients for the duration of the shift so that there might be
new, unfinished, competing and/or conflicting patient this paper. Discussion of the relevance of these findings
needs for care occurring simultaneously. With increasing draws together an inclusive view of the various conceptual
patient acuity, decreasing length of hospital stay, family approaches to the study of clinical decision-making. A
involvement in care and nursing shortages, the situation relationship for nursing prioritization of the patient
can readily become chaotic. need for care to nurse clinical decision-making is
Effective nursing prioritization of the patient need for proposed.
care is the key to nurses ‘getting it right’ in such situa-
tions. Prioritization implies choice of imperatives among METHOD
options, also inferring an ability to recognize these Critical realism, comprising a realist ontology and a rela-
options. Choice and/or determination of relativity are tivist epistemology, provided a coherent framework with
specific aspects of decision-making, whereas imperatives which to structure the study.16–18 The approach is based on
are influenced by the values of the decision-maker and the a retroductive research strategy, where model building,
context in which the decision is made. In daily nursing analogy and metaphor are used to postulate mechanisms
practice, nursing prioritization is the decision by a nurse as that account for observed phenomena.18 Littlejohn sum-
to which nurse–patient interaction to address first marizes the ontological approach of critical realism as a
among many potentially competing requirements and world encompassing three layers of reality: empirical,
options. actual and real.17 The empirical layer comprises what is
Better understanding of this aspect of the clinical experienced and forms the intransitive aspect of the
decision-making process would enable development and approach. The actual layer where things happen but are
improvement of nursing practice. However, a prelimi- not experienced forms the transitive aspect. The real
nary search of the Cumulative Index of Nursing and Allied layer, where generative mechanisms exist, forms the
Health (CINAHL)1 using the search terms ‘nurs* AND transcendental aspect of the approach.17 Blaikie states
priorit*’ showed that nursing prioritization is not a spe- that:
cifically researched subject, although it is something that
nurses, as well as other health professionals, discuss as transitive objects are the concepts, theories and models that
part of health-care delivery. Some nurses see that priori- are developed to understand and explain some aspects of
tization is something that nurses do,2,3 and that it is reality and intransitive objects are the real entities that make
relevant to nursing practice.4–6 Prioritization of patient up the natural and social worlds’.16
care might be taught as part of undergraduate nursing
education,2,7–9 and be used by nurses to describe and plan For the purposes of the research question, written
nursing interventions.7,10–12 When nurses triage the descriptions of clinical decision-making, including
patient need for care, clinically specific information is content and context, were determined as the empirical
sought.13,14 It was apparent within the limited selection of (intransitive) aspect of the approach, theoretical and con-
papers retrieved through this search strategy that although ceptual discussions within the literature were determined
this vital aspect of nurse decision-making has not been as the actual (transitive) aspect of the approach, whereas
specifically identified or researched, there is an embedded nursing prioritization was determined to be the generative
understanding in nursing about nursing prioritization of mechanism of clinical decision-making, the real (transcen-
the patient need for care and this is integral to nurse dental) aspect of the approach.
decision-making. The CINAHL1 thesaurus terms associated with the
To discern the profession’s tacit knowledge of this process of clinical decision-making were reviewed in con-
embedded understanding, a study was designed to junction with summaries of related research topics in the
explore the nursing literature and answer the question: Encyclopaedia of Nursing Research (ENR).19 The rela-
What is the process of nursing prioritization of the patient tionships between the terms and topics were mapped (see
need for care as inferred, described and/or discussed in Fig. 1). The map was built from the two main research
the nursing literature? arenas (identified by the ENR) of nursing practice and
The study by Lake15 discerned five main themes of nursing education, through the levels of cognition
embedded understanding related to nursing prioritization relating to decision-making from the CINAHL thesaurus
of the patient need for care, and these are summarized in tree.
Figure 1. Mapping of the terminology. NIC, Nursing Interventions Classification; NOC, Nursing Outcomes Classification; NANDA, North
American Nursing Diagnosis Association; NMDS, National Minimum Data Set; ICNP, International Classification of Nursing Practice.
Table 1 Findings from the nursing terminology according to their relevance to the question for research
CINAHL, Cumulative Index of Nursing and Allied Health; ENR, Encyclopaedia of Nursing Research; Iowa NIC, Iowa Nursing Interven-
tions Classification; Iowa NOC, Iowa Nursing Outcomes Classification.
antecedent literature, use of language, areas of practice The findings within the selected literature on each
and theoretical perspectives were also identified. area of embedded understanding relating to nursing pri-
Throughout the research, a database of the selected litera- oritization of the patient need for care are summarized in
ture was maintained, recording these identifiers and the- the following sections.
matic indicators and also tracking the incidence of nursing
prioritization of the patient need for care as to whether Learning about nursing prioritization
this was discussed, mentioned or discerned within each Embedded understanding of setting priorities for the goals
item. of patient care is a tenet of initial nursing education, but
Terminology Code
‘Wild Cards’ were used to ensure citations using either the American and English spelling of Judgment and Prioritization were retrieved.
Truncated terms Staff Nurs* and Set* Priorit* or Priorit* Set* were used for Staff Nurse(s) or Nursing and Setting Priorities or Priority
Setting, respectively.
nursing prioritization of the patient need for care is Such tacit knowledge is embodied in the nurse.45 A
not presented as a formal concept in many texts.20–24 nurse’s perceptive grasp of a patient situation, in combi-
Teaching25–27 and learning2,28–30 about nursing prioritiza- nation with the necessary remedial nursing action, is
tion are two different aspects of such education. Nursing nursing prioritization of the patient need for care in
prioritization becomes a key learning issue at the point of action.
student transition to practice situations,31,32 distinct from
but interrelated with time management skills,2,33 and is
Nursing prioritization in specialized
identified in this way in discussion of student/preceptor
practice and practice settings
relationships.9,29,32,34
Differences in the relative values of clinical criteria
according to practice setting imply reframing of nursing
Nursing prioritization in practice
prioritization to meet the aims of the patient need for care
It was evident from the selected literature that learning the
in each setting. The patient need for care might relate to
skill of nursing prioritization of the patient need for care
life-threatening situations in the critical care setting,52–61
takes place in practice. Novice nurses might be over-
through access to acute services,37,62–69 to facilitation
whelmed by the amount of information,35 and nurses new
of individuals’ continued independence in the
to an area of practice might also be less able to differentiate
community,70–74 or providing support for patients’ choices
relevant domain-specific information.36,37 Comparative
at the end of life.75,76
studies of novice/expert use of information showed similar
Across all settings, in daily nursing practice, the three
findings.38–42 Increasing familiarity with what is required
main contextual influences on nurse decision-making
enables the nurse to gain confidence in making appropriate
and therefore also nursing prioritization of the patient
choices for action, developing competence and moving
need for care are time as a resource,3,77–79 resource
beyond the need to work with explicit rules to proficient
constraints5,80–82 and multidisciplinary interaction.55,83–86
nursing practice. With the development of this skill to an
advanced level comes expertise,43,44 and the innate intui-
tive ability to directly grasp45–48 or anticipate49–51 a patient The content of clinical decision-making
situation and develop an effective response. Benner et al. relating to nursing prioritization
specifically relate this development to the nurse’s ability to The things that nurses regard as important: the concerns
prioritize within his/her skill level.44 of nursing, are apparent in the studies, and can be
discerned through the choice of subject, the emphasis decision-making in nursing. A range of language and
within the subject and the language used to highlight as- terms are used, but definitions might be study-specific and
pects of the subject. For instance, the most discussed sub- do not necessarily relate to a specific theoretical approach.
ject, studies of nursing management of patient pain,87–93 For instance, the information-processing term
crossed the physical boundaries of different practice set- ‘cues’,55,60,74,89,92 implying recognition of a significant
tings, representing a primary focus of nursing concern. concern, has a common usage, but is not necessarily used
Discussions on the complexity of clinical in conjunction with a rationalistic approach to the study of
decisions52,88,91,94–97 acknowledge not only the amount of clinical decision-making.
clinical detail involved,88,91 but also that one or more There is also a common understanding that pattern
outcomes are possible,97 and/or that not all relevant recognition52,86,108–111 is a key component of the nursing
information might be available.95 Guidelines and proto- assessment required to make a decision. However, refine-
cols are accepted as being useful to navigate such ments of understanding about pattern can also be
complexity,98–101 but expert opinion is seen to be more described as heuristics,49,112,113 rules of thumb,114,115
effective if available.98,102 Trading off93,94,103 or weighing maxims116 and/or sense of salience.43 Inferences that
and balancing76,104 are considered options when discussing nurses select significant information can be drawn from
nurses’ responses to patient need. The process of nursing the usage of such terms. The variety of terms and inter-
prioritization of the patient need for care involves discre- changeability of usages suggest that no single approach is
tionary judgement55,57,76,92,98,105,106 incorporating ongoing able to reflect the wider understanding within the profes-
assessment (implying reprioritization as required) of sion, or be identified as the preferred way to describe
unfolding patient situation(s) in all settings. nurse clinical decision-making.
dela-Cruz describes three different styles of nursing Although studies of nursing practice and nursing
assessment within home health nursing as ‘surveying’, education predominated in the selection, research
‘skimming’ and ‘sleuthing’, indicating ways that nurses interests also included conceptual and theoretical
focus on what is important for patient care.107 Although discussions. Nursing prioritization of the patient need
nursing prioritization in critical situations is more fre- for care could be referred to as a discussion point
quently discussed in the literature, it is evident that nurses within the study, could be mentioned in passing, or
prioritize the patient need for care within a plethora of could be inferred from the study content and/or
less acute patient needs as an integral component of daily context of nurse descriptions of clinical decision-making.
clinical decision-making. In that the concept ‘priority setting’ creates the pre-
practice understanding of nursing prioritization, refer-
Discerning nursing prioritization from ence to this has been included in the ‘mentioned’
the language used to describe and grouping unless accompanied by discussion. The inci-
discuss clinical decision-making dence of nursing prioritization according to the
Within the selected literature, there are many different identified arenas of research interest is shown in
approaches to discussing and understanding clinical Table 3.
Table 3 Incidence of nursing prioritization of the patient need for care according to research interest
Table 4 Incidence of nursing prioritization according to theoreti- Table 5 Key influences in the nursing clinical decision-making
cal perspective literature
theoretical models136,137 were evident but nursing priori- A further contribution is that the wider view of the
tization is still not specifically addressed. This study’s por- study of clinical decision-making in nursing drawn
trayal of a tacit knowledge of this in the published clinical together in this research has not been presented in this
decision-making literature remains unprecedented. way before. Within the selected literature, it is apparent
A key limitation is that literature from the USA pre- that nurses problem solve, process extensive ranges of
dominated in the selection, but, although study of the topic information, work with probability and heuristic repre-
is less developed in other countries, a series of studies led sentations of previous experience, and also practise with
by Lauri and Salantera drew comparisons between clinical possibilities as situated interpreters of meaning. Other
decision-making models of nurses across nationalities and approaches to this study are also now being developed. No
health-care settings, and provided a sense of an interna- one approach is able to fully represent the complexity that
tional perspective.59,111,138,139 Further work in countries is nurse decision-making, although this is most readily
such as England140,141 and Canada94,103 also contributed. realized through the interpretive paradigm in the plain
Attention in the study was limited to the literature language of everyday nursing. The body of work within
described earlier, other aspects of decision-making such as the discipline is such that a unifying framework would
how nurses work with the nurse–patient relationship support the development of further knowledge in and
incorporating patients’ preferences, abilities and indi- international understanding of the field. Tanner’s synthe-
vidual responses to the situation were not explored. These sis of the literature pulling together key features of
might offer a wider view of the practice of nurse clinical research in this area, creating a ‘thinking like a nurse’
decision-making in relation to nursing prioritization. model of clinical judgement, goes a considerable way
Within these limitations, nursing prioritization of the towards meeting this need.136 Text books now also
patient need for care has been clearly identified both as a present a more inclusive approach.134,135
process and as an advanced skill of nursing practice. This research has further highlighted that there is a lack
Within the limitations of the selected literature, it is of formal recognition and study of the concept of nursing
apparent that nursing knowledge on clinical decision- prioritization of the patient need for care. Yet, nurses do
making has matured over time and that nursing prioriti- manage to prioritize the patient need for care effectively
zation of the patient need for care is discernible in daily nursing practice where determining what to do
internationally in a diversity of research approaches. first and meeting the need is the key skill in complex
This study makes several new contributions to nursing practice situations. An inclusive collaborative approach to
knowledge. The understanding of the tacit knowledge of further development of knowledge and understanding in
clinical decision-making in nursing that has been devel- this area is recommended.
oped in this research is unprecedented in the literature. In conclusion, the tacit knowledge discerned within the
The retroductive research strategy of critical realism has selected literature indicates that nurses use discretionary
not previously been used as a research method to review judgement and ongoing assessment to prioritize the
literature, but has shown the complexity and intricacy of patient need for care throughout the many aspects of
nurse decision-making that is known in the embedded individual patient situations as they unfold. Increasing
understanding within nursing, but which has not previ- confidence with this skill is the hallmark of developing
ously been made explicit in this way. expertise, which is best learnt through experiential learn-
This study has also revealed the tacit understanding of ing. Varied frames of reference within different practice
nursing around experiential learning of nursing prioritiza- settings create specific imperatives on this dynamic and
tion of the patient need for care. Increasing confidence non-sequential process.
with this skill is the hallmark of developing expertise, and Effective nursing prioritization, as an advanced skill of
it is best learnt from experience and understanding of nursing practice reliant on discretionary judgement and
practice situations. It is only recently that the profession ongoing assessment to manage complex and uncertain
has explicitly developed experiential learning pro- situations, is the basis of getting it right in these
grammes to specifically address such central issues situations. Further study is critical to the future of
that have ‘typically (been) excluded from standard nursing practice so that nursing prioritization is not left
approaches’.142 Further development in this area would as a tacit knowledge in the clinical decision-making
seem to be warranted. literature.
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APPENDIX I
Citation exclusion criteria (based on review of abstract).