Synopsis on Pakistan International Airlines

Submitted By: Hafsa Faisal Moin

Momina Abbas
Rabia Arshad

Submitted to:

Master of Commerce

Faculty of Management Sciences

Riphah International University
Islamabad
 Synopsis

Introduction:
Pakistan International Airlines (PIA) is a national airline, 87 percent of the shares are held by the
government and 13 percent held by public. P.I.A is operating passenger and cargo services
covering eighty-two domestic and foreign destinations. Established in 1955, PIA has a vast
experience in the airline industry of Pakistan with a large fleet of aircrafts. The fleet size is forty.

PIA is a huge corporation with more than 18,000 employees. This organization is divided into
following departments: Human Resource and Administration, Marketing, Corporate Planning,
Information Services, Finance, Flight Services, Flight Operation, Engineering, Procurement and
Logistics, Customer Services, Training and Development, Quality Assurance.

The hierarchy of the organization follows, with the Chairman at the top and directors of
departments reporting to him. The structure is centralized with the top-level management making
the decisions.

Project:
A study of the organization comparing and contrasting on various parameters of Organizational
Behavior has been carried out in the report. This has been done to analyze the impact of
individuals, groups and structures on behavior within the organization for the purpose of
enhancing the effectiveness of the organization.

Objective:
The report evaluates the organizational culture, leadership styles, employee behavior,
development and motivation, group behavior. A well as we will be looking at the fundamental
problems that have brought Pakistan’s flag carrier to its knees like lack of planning, lack of
commitment, political influence, demotivated employees, privatization and lack of finances.

Scope:
After a thorough analysis, recommendations have been proposed to improve the efficiency of the
organization. Our recommendations include employee empowerment, transparent policy
adoption, reduction of overhead costs, training and development department, and up gradation of
fleet.