Class Notes 

ENVIRONMENTAL SKILLS
&
DEVELOPMENT

Telone center for learning​(byo)

Tarisai​ @​mabeer263

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Differantiate what is an 

entrepenuership,intraprenuership and a manager 

Enterprenuership-​ ​is the one who is creative and innovative on his own business 
in order to meet human needs & wants while, 

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Intrapreneurship​ -​is the one who is creative and innovative at someone's business 
or in exisiting business 

Manager- 

What are the Charatoristixs of an enterprenuer 

● Self motivated 
● Faith/patience(long term perspective) 
● Moderate risk taker  
● Goal setting 
● Innovative /creativeness 
● Commitment 
● Adventuresome(to test your goods to meet customers needs) 
● Successful 
● Opportunity orientation 
● Initiative & responsibility 
● Risk taker 
● Vision 
● Self confidence & optimism 
● Independant 
● Integrity & reliability 

Figure out what are the entrepreneurship & Patriotism 

relationship 

● Reduce rural to urban migration by providing employment in rural areas 

● Reduce theft,protitution,& robbery by employing people to your business 
● Avoid corruption as an entrepreneur 
● Do government revenue through paying corporate tax  

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● Practice good ethics & social responsibilities in community 
● Producing quality products as with international standards 
● Charging fair & affordable prices 
● Conserving natural resources  

Describe how the managerial functions functions 

contribute to the run of business 
● Organising 
● Directing 
● Staffing 
● Controlling 

Factors to consider when want to establish a market 

● Capital 
● Availability of space  
● Location and number of competitive 
● Availability of water 
● Accessibility to supplies 
● Target market 
● Knowledge of business 
● Labour 
● cuѕtσmєrѕ/mαrkєt 
● Government policy/pσlícч 
● cσmmunícαtíσn 
● relevant tєchnσlσgч 
● díѕtríвutσrѕ & íntєrmєdíαtσrѕ 

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Discuss about what are the souces of capital to run a 

business​. 

As an entrepreneur discuss business growth strategies 

that you can use to expand your business 

● Market penetration: 
● Market Development: 
● Product development: 
● Diversification: 
● Cash cows business growth: 
● Dogs low growth​: 

State all contributions by small businesses to the 

economy 

Identify all reasons why small /firms fail. 

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● Lack of commitment 
● Lack of knowledge  
● Inadequate of resources 
● Unrealistic goals  
● Competitors 
● Lack of suppliers 
● Political environment 
● Economic environment 
● Natural phenomena 
● Lack of market approach to business (marketing and market research)  
● Inability to plan strategically  
● Poor communication skills  
● Inability to cope with stress  
● Desire for instant gratification, greediness  
● Blaming external causes for failure  
● Lack of networking  
● Refusing to delegate responsibilities  
● Unwillingness to accept constructive criticism  
● Lack of balance in one’s life  
● Lack of managerial experience 
●  

Describe factors in a business environment which can 

affect business enterprises 

● Political disturbances​: change in political government can affect by 

changing of rules & regulations. Political sanction causes another crucial 
factor that may hinder the business in progress,​eg​.,(​fuel 
crisis,electricity,foreign currency​)   
● Economic conditions​:​inflation​ can affect business by an entrepreneur 
might not afford to buy products or services from the suppliers because of 

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upraise of prices of commodities.Also ​exchange rates​ can hinder business 
to run if the exchange rates rates raises an entrepreneur can not afford to 
buy that foreign currency.of the ​loan interest also raises ​to an 
entrepreneur it will become expensive to get a loan for investment 
● Social environment: ​language is the aspect which can affect business 
activities by failing to speak or to write in different languages of 
customers. 
● Natural phenomena​: earthquakes,cyclones,drought,can destroy or hinders 
the entrepreneur to continue running the business. 

Upraise the statement say small entrepreneurs continue 

to survive despite the giant existence 

Discuss what can an entrepreneur do as a way of 

customer care 
List tips of customer care in a business or organisation 
● Offer personal services  
● Explanation about the use of products  
● Communicate with customers.  
● Answer customer questions clearly.  
● Be honest with customers.  
● Show customers a variety of articles.  
● Offer customers a wide choice.  
● Analyse customer needs in the area you are operating.  
● Attend or try to meet the needs of the customers.  
● Provide Greater customer satisfaction.  
● Arrange goods neatly and ostentatiously.  
● Be kind and friendly to customers.  
● Provide a constant supply of goods.  
● C0ome up with unique and relevant services and goods.  
● Be flexible in dealing with customers.  
● Always apply business ethics and principles.  
● Be helpful to customers, delight customers.  
● Meet and even exceed customer expectations. 

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● Be courteous and tactful  
● Be friendly and helpful  
● Deal promptly and decisively with customers  
● Rectify faults quickly and keep promises  
● Listen to customers attentively and respond promptly  
● Avoid being sarcastic when dealing with the customers  
● Present information logically and comprehensively  
● Stick to your commitments  
● Always inform your customers on what happens at your business if times may 
affect them, that  
● is, sale, new product/services  
● Be fair and honest when dealing with customers  
● Demonstrate the right skills at the time  
● Always give customers professional treatment  
● Know the customers ’ business and needs 
● Communicate with customers-keep your customers well informed in language 
and style they understand 
● Reliability-​ this refers to consistency of performance and dependability.  
● Perform the service right the first time. 
● Fulfil promises on time.  
● Be impartial and avoid favouritism​. Be firm with friends and relatives as far as 
business transactions are concerned.  
● Responsiveness-​ this refers to the willingness as well as the readiness of the 
entrepreneur of the entrepreneur or his employees in providing the services 
within a reasonable time immediately if not sooner. 
● Competence-​ thus refers to the possession of the required skills and knowledge 
by those who deliver the services to the customer.  
● This will create confidence.  
● Accessibility-​ this refers to the degree of approachability and ease of conduct of 
the entrepreneur or his employees.  
● Drop what you are doing to greet and serve a customer.  
● Courtesy-​ this refers to politeness, respect, consideration and friendliness or 
your organisation’s contact such as receptionists, secretaries, telephones, etc, 
they must be polite and courteous at all times- remember a smile goes a long way. 
● Credibility-​ this refers to be trustworthy and faithful, put customers at heart, 
they should feel that he  
● or she is given priority and should have the trust that any order will be executed 
and received when expected.  
● Security-​ customers should be protected from danger, risk or doubt within the 
premises  

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● Knowledge of the customer-​ the entrepreneur should know the client specific 
requirements, be able to recognise regular clients, strive to provide individualised 
attention understand what it makes them buy it at that price  
● Tangibles-​ this could include the physical evidence, that is, building, good 
handling, tools, equipment, packages, etc. this could also include the appearance 
of your personnel.  
 
Importance of customer care  
● If the customers are put first, the entrepreneur will be rewarded with the new 
business and increased profit margins and sales. 
● Customer care creates new customers. 
● Constructive consumer dialogue enables the entrepreneur to know and 
understand what the customers’ needs and wants. It builds good relationships 
and loyalty with customers. 
● Can make passive customers become in.  
● Can create corporate excellence. 
● Build a good reputation and good image, that is, it is a tool for good corporate 
image building. 
● Business can become a market driven entity as you get information on your what 
your customers need and want 
 
Explain the factors affecting the choice of a business location?  
● • Proximity to suppliers.  
● • Proximity to markets.  
● • Accessibility by customers.  
● • Accessibility by suppliers.  
● • Space – adequacy and suitability.  
● • Type of goods and services to be provided.  
● • Value of business 
 
What to do in an organisation or business in order to motivate 
employees or workers 
● Increase the salary & give them their enough salary without fail 
● Offering them with canteen (food) at work 
● Offering them promotion 
● Love them  
● Provide them shelter 
● Provide them with safety(clothing and tools) 
● Be transparent 

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What is a sole trader:  
● is a person who is the exclusive owner of the business,entitled to keep all profits 
after tax has been paid but liable to all losses. 
 

Give the advantages and disadvantages of a sole 

proprietorship 

 
Advantages  Disadvantages 
   
   
   
   
 

Discuss the factor which can influence the location and 

operation of business in zimbabwe  
● Capital 

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● availability of space 
● Number of competitors 
● Availability of water 
● Availability of network 
● Accessibility to suppliers 
● Target market 
● Knowledge of business 
● Nature of the economy 
  
Gívє thє examples of accepted Business Ethics. 
○ • Avoiding bribes and corruption.  
○ • Being courteous, respectful, honest and fair towards customers. 
○ • Maintaining of confidentiality. 
○ • Avoiding sexual harassment of employees. 
○ • Recognising worker’s rights.  
○ • Maintaining efficiency, productivity and profits.  
○ • Avoiding profiteering and exploitation of customers.  
○ • Not showing favouritism in selection and promotion. 
 
Outlínє thє benefits of business ethics 
● For the company​-enhanced reputation greater understanding & strategic 
thinking a more motivated workplace 
● For emplyees-​ a better working environment,job seekers can make informed 
decision about the the type of company they want to work for  
● For customers​-more transparency and higher starndards 
● For government- 
 
​Discuss the Importance Of Ethical Issues In Business  
○ • Improvement in the company image.  
○ • Enhancing of efficiency and productivity.  
○ • Boosting of sales and profits.  
○ • Sound relations between the entrepreneur and the people.  
○ • Safety in the working environment.  
○ • Motivated workers because of honesty and fairness in dealing with all 
employees.  
○ • Protection of the rights of individuals, e.g. the right to privacy.  
○ • An equitable distribution of benefits and costs leading to motivation and 
a healthy working relationship. 

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What are the importance of social responsibilities to the 

entrepreneur 

Describe the principles of social responsibilities 

State any 10 tips of customer care in business 

Discuss about cooperation 

● Importance of Corporations 
● Limited liability reduces risks borne by the 
● investors, and other things held contact; the lower 
● the firm’s risk the higher its value, a firm’s value is 
● independent on its growth opportunities, which in 
● turn are dependent on the firm’s ability to attract capital.  
● Since corporations can attract capital easily than proprietorships/ partnerships 
● They have superior growth opportunities, the value of an asset also depends on 
its liquidity which means the case of selling the asset and converting it into cash 
● Corporations are taxed differently than proprietorships/partnerships and under 
certain conditions the tax laws favour corporations 

  

What is marketing 

What is a niche marketing 

● Is a special area of demand for a product or services. 
● It is a specialized market in which a limited and clearly defined range of 
products is sold to a specific group of customers. 
● Need to specialize 
● Need to be different 
● Be able to stand out from the crowd  

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Describe the importance /roles of market ising in your 

business 

Describe the application of 7 ps in marketing 

Explain the product life cycle in marketing business 

Introduction​: 

Growth stage​: 

Maturity stage​: 

Decline stage​: 

Explain the marketing mix as a critical tool of enhancing 

efficiency and effectiveness of your business venture in 
your community 

What is a business idea 

A business idea is in incense the identification of a need in 

society.Discuss 

What are needs survey 

● This undertaken to determine the needs of the potential customers  
● Entrepreneur need not just to purchase services or product for unknown 
customers  
● A need survey is crucial & ensuring that this business idea is the 
customers needs in mind  
● A product or services might offer something special for the customers. 

Why do we need needs survey 

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● needs survey enable the entrepreneur to decide whether to specialize or to 

offer different products 
● Specialization is advantageous as it is easier as attract customers 

What is a business plan 

Exemine the benefits of developing a business plan 

Describe any 5 reasons why some business plans fail on 

implementation 

Explain the use of computers in business 

● Employee records 
● Programms 
● Banking 
● Depatmental store 
● Marketing 
● Accounting 
● Customer interaction 
● Communication 
● Reserch 
● production 
● Banking 

   

As an enterprenuer outline how Risk affect your business  

Demostaite how you mitigate against the effects of that risks 

Discribe the risk management strategies available to the 

enterprenuer 

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● Risk intetion 
● Risk transfer 
● Risk avoidance 
● Risk acceptance 
● Risk reduction 
● Risk sharing 
● Insurance 
● Risk allocation 
Explain the Entrepreneurship growth strategies in business.  
● Market penetration : 
● Market development : 
● Product development : 
● Diversification: 
● Buying established business: 
● Franchising: 
● Two parties involved​ ​(Franchisor​ original owner of the business​,​Franchisee​ the 
one who purchases to the business) 
● Frinchisor :business offering serviceѕ or product  
● Frinchisor sells via frinchisee 
● Frinchisee have contact with customers 
● The frichisor brand ,logos & trading method are used by all franchisees 
● Frinchisee purchases a lisence of the business 
 
Give the reasons for continued survival of small firms 
● They play a supportive role to giant firms by being subcontracted in 
construction,distribution services  
● They serve small markets where large firms not interested. 
● Small firms receive government support though the ministry of ​Small Medium 
Enterprises 
● They supply their goods and services in small quantity than giant firms 
● Small firms offers specialized and.personalised services to customer 
 
Outline the roles played by small firms to the economy 
● They create employment 
● They increase range of goods and services to be available on the community 
● They reduce ant-social activities(​theft,robbery& prostitution​) 
● Reduce rural -urban migration as more goods services are available in rural areas 
● Contribute to the development of the country since people are at employment .   

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● Contribute the Improve of standard of living in community  
● Contribute to the national income of the country & improvement of balance 
payment. 
● Production of quality and affordable products due to competition with giant 
firms 
 
Define marketing 
○ Marketing​ ​is the management process involved in identifying ,anticipating 
& satisfying customer wants prifitably ​(​institute of Marketing​) 
● Marketing is not just selling .it ia about knowing & understanding your customer 
● The aim of marketing is to make selling superfluous.the aim is to know & 
understanding the customer so well that the product or service sells itself 
 
What is a winning firm? 
As An Entrepreneur, Discuss How You Would Use Maslow’ Hierarchy 
Of Needs Theory To Motivate Your Workers 
○ Physiological needs​ (bodily needs  
● These include food, clothes, water and sex  
● These are basic needs  
● The employer should ensure an adequate salary to enable workers to access the 
basic needs for  
● the survival  
● Entrepreneur to provide lunches and teas. Company Houses could also be 
provided. 
○ Safety Needs  
● Involve the need to be protected from danger and other forms of harm  
● The employer thus should provide a safety working environment, pensions 
schemes, medical aid  
● schemes, offering contract to workers, protective clothing such as safety shoes, 
etc.  
● Risk awareness campaigns  
○ Social needs  
● It involved the need to be loved and to love, a sense of belonging, relationships, 
socialisation and  
● interaction with others  
● The employer / Entrepreneur could allow workers to form and get involved in 
workers  
● committees, football or other sports clubs, provide teas and lunches where the 
workers interact,  

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● organise get together parties, also allowing the formation of informal 
organisations at work.  
● Esteem Needs  
● The need for recognition and self-respect  
● The start of higher order needs  
● The entrepreneur could award bonuses based on performance, promote high 
performs,  
● providing paid for holidays to hard workers, verbal appraisals, e.g. well done, long 
service award/  
● worker of the year awards, giving tittles or branded offices, providing 
personalised Company  
● vehicles. 
○ Self-Actualisation needs  
● The highest level  
● The need for an individual to reach full potential  
● Allow workers to fully explore their potentia 
●  
 
Suggest ways of creating employment in Zimbabwe  
● Establishing Agricultural Projects.  
● • Opening up State Farms in which people can be employed.  
● • Resettling people, giving them land so that they can be self employed• 
Establishing Small and Large Business Projects through indigenisation.  
● • Encouraging people to become cross-border traders and be self-employed.  
● • Prospecting and opening up new mines.  
● • Legalising and controlling gold mining by individual to encourage 
self-employment.  
● • Forming business and agricultural co-operatives.  
● • Encouraging indigenous people to invest within the country.  
● • Attracting external investors to have big businesses that offer employment to 
locals.  
●  
Outline The Major Components Of A Business Plan Executive 
Summary  
● • Name of business/name of owners of the business / project.  
● • Business address, location, form and type of business.  
● • Required loan amount.  
● • Purpose of loan.  
● • Mission, Vision and Objectives of the business. 
 

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Discuss the role of marketing in your business 

Discuss the application of 7ps in marketing to the business of your 
own choice 
What are the 7cs & 1Draw the product life cycle  
 

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