Continuous improvements is the ongoing effort to improve the product or services with the help of the

staffs and stakeholders. It is a holistic approach to organisational quality management and works by
harnessing engagement of all stakeholders who influence work practices. Employees are the one who
takes responsibility for improving the quality of goods and services through involvement in a rigorous of
ongoing self-assessment and analysis, benchmarking against competitors, explict change control and
meaningful progress measurement.Monitoring measurements of continuous improvement are most
effective if they measure what is important, measure the right things and follow simple and
straightforward processes and procedures Knowledge management systems has many advantages like
sharing information throughout the organization Accurate and reliable information should flow across
all levels of the business regardless if it’s good or bad. For example, negative reviews might impact the
perceived performance of customer support staff. Thus, they have a vested interest in distorting this
feedback in an effort to reduce blame.The problem is that such information asymmetry can lead to poor
decision-making down the line. You need to nip issues like these in the bud. Sharing data and
information in a transparent manner will ensure that everyone is in the loop, and that everyone is aware
of any potential issues with the business, product or service that can be addressed in a collaborative
manner. Reduce training time for employees, this will help the new employees to gather infomations
that will lessen the efforts needed to gain knowledge. Another advantage of knowledge management
systems is retaining intellectual property that can occur when an employee leaves. Even an employee
leaves all the informations gather will still remain in the organization.

There are many strategies for capturing and sharing insights and experiences like :

-Best practice transfer, it is the process of sharing the methods of doing business that yield the best
results. They include processes, methods, and strategies that have been implemented and refined to the
point where they should be adopted by others. Best practice transfer can be considered as the
processing of incorporating the knowledge of some into the work of many

-Community of practice, its is a group of individuals sharing a common work practice over a period. A
community of practice is not a formalised team but cut across traditional boundaries and enable people
to acquire knowledge quickly.

-Knowledge brokers, play an active role in providing links and developing relationships that address the
innovation needs of their customers. This differentiates a knowledge broker from consultants,
government agencies, and business intelligence firms. They are catalysts, accelerating the combination
of complimentary knowledge and skills to solve innovation problems.

-Expert Directories, Employees needs to observe the outcome of the improvement activities. Its
important for the employees to know the outcomes of their continuous imporvement. Monitoring,
measuring, and evaluating the outcomes of their improvements will help the employees know if there
are still some changes to be made or for them to know the effectiveness of the improvents they had
made. Informing them will help them decide if they will continue or whether they should look for new
ways to improve, and for the management to know whether the goals are achieved or not. You can
communicate the outcomes to the employees by verbal or written reports supplied at meetings.
-Mentoring is the process of a more experienced person advising and guiding a less experienced (and
usually younger) person, typically a colleague. Mentoring is less formal than training and usually occurs
to help bring someone with potential along.

-Post project previews or lesson learned debriefings occur either at the completion of a project or
activity or at strategic points or milestones during the project. They identify what was done well, and
what could be done better next time. The knowledge can be shared with participants in other projects,
providing the opportunity for

-Story Telling uses anecdotal examples to illustrate a point and transfer knowledge. Stories can capture
context, providing meaning. They are easy to remember, non-adversarial and non-hierarchical. We are
used to stories, they engage our feelings and help us make sense of things.

The company should also use noticeboards, memos, newsletter, email, verbal and written
reports supplied at the meetings and organizational newsletters to inform employees on the
outcomes of improvements, Performance and operations also needed to be monitored to
collect data and enable analysis and evaluation of the success of processes and operations.