How to get your account credit for your Device.

Thank you for taking advantage of our Device Recovery Program! Please use these instructions to check that your Device
is in working order, claim the Offer Price and receive a bill credit.

SHIPPING INSTRUCTIONS

INSPECT
1
Does the Device that you are shipping match the Make & Model on the enclosed Receipt?

Does the Device power on when fully charged and is it able to send and receive calls and texts?

Does the LCD/screen work when turned on, without any cracks or void areas (i.e., missing pixels) on
the display screen?

Does the Device have liquid damage? Direct and indirect moisture or liquid can damage your Device
and it will not be eligible if it shows evidence of moisture.

Have you removed your personal data and any passwords or locks?

Have you disabled any anti-theft feature on your Device?

® ®
If you are trading in an iPhone /iPad , please refer to your iPhone/iPad instructions manual or contact
®
Apple Customer Support on how to disable the Find My iPhone/iPad feature before sending in
your Device.

If you send a Device that is not in working order and does not meet the Program's eligibility requirements, we will
not be able to credit your account.

REVIEW
2
Please refer to the Device Recovery Program Terms & Conditions
(http://amsshippinglabel.assurant.com/T-Mobile/Terms.pdf) for a full explanation of program details.

SHIP
3
Keep the battery inside the Device, so we can ensure proper handling.

Securely package the Device to protect against damage during transit. We recommend a sturdy box
with protective padding.

Cut out the enclosed Receipt and place it inside your package.

Cut out the enclosed prepaid Merchandise Return Label and attach it to your package. If returning
multiple Devices, print each additional label from the Trade-In section of your my.t-mobile.com account.
Limit one Device per package.

Keep the Customer Copy for your records. It contains the tracking number and the device IMEI that
you will need to reference if you have questions or want to check the status of your trade-in.

Mail the package through your United States Postal Service mailbox or drop box via standard shipping.
Please follow this checklist carefully. Failure to follow these directions may result in loss of credit to
your account.
Customer RMA #: TMU19050022793259
Copy Tracking #: 9216 2901 0678 1550 0227 9325 95
Keep for IMEI/MEID/ESN #: 359458087114473
your records
Trade Details: (Make & Model) – Apple iPhone 7 32GB Black - Generic
Accepted Offer Value: $68.00
Offer Date: 10/01/2019
Expiration Date: 11/02/2019

--- ------- cut here ------------------------------------------------------------

Receipt RMA #: TMU19050022793259 *TMU19050022793259*

Place inside
IMEI/MEID/ESN #: 359458087114473
the box
Trade Details: (Make & Model) – Apple iPhone 7 32GB Black - Generic

CONDITION: GOOD

--- ------- cut here ------------------------------------------------------------

Merchandise Return Label
Securely attach to your box using transparent packing tape
FROM NO SPECIAL SERVICES!
________________ FIRST-CLASS MAIL
________________
POSTAGE DUE COMPUTED BY:
DELIVERY UNIT
TOTAL POSTAGE & FEES DUE $

*TMU19050022793259*
TMU19050022793259
ComBas Price

MERCHANDISE RETURN LABEL

PERMIT NO. 416 YORK, PA YORK, PA 17406
ASSURANT 627 WILLOW SPRING LANE, STE A
z
USPS TRACKING #
POSTAGE DUE UNIT

ÍÊJ!j"Ê|0=!&n/R";}9Ã$Î
US POSTAL SERVICE
PO BOX 9998
YORK PA 17402-9998
9216 2901 0678 1550 0227 9325 95