CHARISSA JEAN G.

DELA CRUZ
210 Nalbagan, Umanday, Bugallon, Pangasinan
guerracharissajean@yahoo.com
Contact number: 09554380662

OBJECTIVES:

To experience on hand customer services and improve customer satisfaction. To acquire

a secure and changing position in an environment with stable and profitable organization, where
I can be a member of a team and utilized my experience, skills and education to the fullest. To be
in a position with opportunities for growth and advancement.

EDUCATIONAL BACKGROUND:

Graduated: April 12, 2013 - Associate in Hotel and Restaurant Management

Colegio de Dagupan
Arellano Street, Dagupan City

Graduated: March 25, 2011 - Secondary level

JN Montessori and High School, Inc.
70 Ramos Street, Lingayen, Pangasinan

Graduated: April 3, 2007 - Primary level

Grace Baptist Learning Center
#24 Alvear Street, Lingayen, Pangasinan

TRAININGS / SEMINARS ATTENDED:

 September 9-13, 2013 -40Hr Call Center Training

ELITE Institute
3/F Cabrera I Bldg. 130 Timog Ave, Q.C

 December 2012-March 2013 - OJT 120hr

Leisure Coast Resort
Bonuan Binloc, Dagupan City
  October 26-28, 2012 - Housekeeping
Leisure Coast Resort
Bonuan Binloc, Dagupan City

 September 8, 2012 - The World Class Butler: Up Close and Personal

Baguio Country Club
Baguio City

 September 8, 2012 - Front Office Systems and Procedures

Baguio Country Club
Baguio City

 February 1-5, 2012 - Ship Familiarization/ On-Board Training

Negros Navigation
Manila-Iloilo, Iloilo-Manila

 July 23, 2011 - Hot and Cold Dessert Seminar

University of Cordilleras
Baguio City

 July 16, 2011 - Bar and Flair Tending Seminar

Teacher’s Camp
Baguio City

WORK EXPERIENCE:

May 2016 – Feb 2017 -Music Licensing Consultant

Premier BPO
30th Fl. Cyberone Building, Eastwood Avenue,
Bagumbayan, Libis, Quezon City Philippines 1110

Sept 2014 – March 2015 & - Customer Service Sales Representative

Aug 2015 – Feb 2016 SITEL PHIL., ORTIGAS
Eton Cyberpod, Ortigas Avenue cor. EDSA,
Quezon City Philippines 1600
SPECIAL SKILLS:

 Interpersonal skills
 Communication skills
 Basic computer knowledge
 Willing to work overtime
 Reliable
 Multitasking

PERSONAL INFORMATION:

Birthdate : January 6, 1995

Birthplace : Navato, Street, Bugallon, Pangasinan
Civil Status : Married
Religion : Born Again
Citizenship : Filipino
Languages/
Dialect spoken : English, Filipino