Burger Fi in Saratoga Springs, NY has a modern atmosphere but inconsistent service. The wait for food was only 4 minutes but the employee seemed unhappy and forgot drinks. The food was flavorful but presentation was poor, with fries scattered and hard to see. Overall the food quality was good, but some issues with service and presentation kept it from getting a higher rating.
Burger Fi in Saratoga Springs, NY has a modern atmosphere but inconsistent service. The wait for food was only 4 minutes but the employee seemed unhappy and forgot drinks. The food was flavorful but presentation was poor, with fries scattered and hard to see. Overall the food quality was good, but some issues with service and presentation kept it from getting a higher rating.
Burger Fi in Saratoga Springs, NY has a modern atmosphere but inconsistent service. The wait for food was only 4 minutes but the employee seemed unhappy and forgot drinks. The food was flavorful but presentation was poor, with fries scattered and hard to see. Overall the food quality was good, but some issues with service and presentation kept it from getting a higher rating.
Among the bustling businesses and sights of Broadway,
sits a burger chain that is a combination of good food and an even better atmosphere. 460 Broadway, Saratoga Springs New York is home to 1 of the 79 Burger Fi locations in the US. I went there last week with a couple of friends. I came with high expectations and left with half of those met. Let’s first talk about the atmosphere. When I walked in I felt I was walking into the future. Steel clashed with wood in eye-catching ways. It has a nice open layout and has tables for various group sizes. The pictures of burgers and the cleanliness of the place really gave off that elevated chain restaurant vibe. Some minor negatives was that the music was a little too loud and half of the TVs were stuck on an unavailable channel. But overall the atmosphere was the best part of the restaurant. The service excelled in some places, but lacked in others. What I was really impressed by was the wait time. We ordered a burger and fries and we waited only 4 minutes. The employees and the drinks were another story. The employee looked like he didn’t want to be there and he spoke in a monotone voice. He forgot our drinks and we had to go back up to the counter and ask for the cups. The drink machine was out of the drink I desired and on top of that, it was very unresponsive. Now for the most important part, the food. My friend came back from the counter with an unappetizing looking tray of food. The fries were everywhere on the tray hiding the burger, and overflowing the ugly container it was put in. The container was made out of an egg carton material which did not reflect the good taste of the fries. The burger on the other hand was flavorful and cooked beautifully. The “Burger Fi” stamped into the bun made up for the failed aesthetic of the fry presentation. Overall the food was good and very fresh but the presentation lacked finesse. When the experience was coming to a close, we got the receipt. It was more of a blank slip of paper. But when we looked closer we could just make out extremely faded letters and numbers, probably due to the lack of ink in the receipt machine. From what we could make out the total price was $26.16. Even though the restaurant is located in the heart of Broadway it is still pretty expensive for a chain. Burger Fi is one of the best tasting burger chains in the US. The excellent food mostly makes up for the impurities. I give the Burger Fi Saratoga Springs location 3.5/5 stars.