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Abhi Project-1 PDF
Abhi Project-1 PDF
JAUNPUR. It is undertaken as training ship at Reliance securities Ltd Lucknow. The project
is undertaken expert supervision and guidance of Mr. Amit Mishra ,Mr. Abhishek Sharma (
The project is about the “Study of Financial Product of Reliance Securities with special
reference to Mutual Fund” At Reliance Securities initially the trainees were imparted process
and product knowledge. They gave sufficient time to know about the products and also about
sales and distribution channel. They had to work with the sales representative of the
Distributor and think of ways of improving the sales and distribution channel and
implementing them. The main aim was to increase knowledge about financial product & sales
and for this different ways were tried and implemented. They were provided with data base
and had to make cold calls from the data. Company activity was also one of the major sources
for generating business. Initially they even accompanied sales representatives to the clients
place. Main objective was to know the need of customer and how to fulfill that in the best
way.
2- Mutual Funds
3- Life Insurance
4- General Insurance
Thus it gave trainees the opportunity to learn about all the products and with the range
of products Reliance Securities offered it made the task bit easier as we could full fill
VISION
To build a global enterprise for all our stakeholders, and A great future for our
country, To give millions of young Indians the power to shape their destiny, The means to
MISSION
delighting our customers by providing endless financial products in all part of the country.
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HISTORY OF COMPANY
Reliance Securities, a part of the Reliance Anil Dhirubhai Ambani Group is a comprehensive
financial services and solution provider, providing customers with access to Equity, Equity
Mutual Funds, IPOs, Life and General Insurance and Gold Coins. Customers can also avail
Reliance Securities is promoted by Reliance Capital; one of India's leading and fastest
growing private sector financial services companies, ranking among the top 3 private sector
financial services and banking companies, in terms of net worth. Reliance Capital Ltd. has
interests in asset management, life and general insurance, private equity and proprietary
investments, stock broking and other financial services. Reliance Capital is a part of the
Reliance Anil Dhirubhai Ambani Group. Thus, Reliance Securities provides a comprehensive
platform, offering an investment avenue for a wide range of asset classes. Its endeavor is to
change the way India transacts in financial market and avails financial services. Reliance
Securities offers a single window facility, enabling you to access amongst others, Equities,
Equity and Commodity derivatives, Offshore Investments, IPO’s, Mutual Funds, Life
Insurance and General Insurance products, Securities Transfer, Securities Changing and
Credit Cards.
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ORGANIZATIONAL STRUCTURE
National
Head
Cluster Cluster
Head Head
Centre Centre
Manag Manag
er er
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National Level : National Head
Cost Effective
Convenience
Security
3 in 1 Integrated Access
Other Services like research, live news from Reuter and Dow
Jones etc.
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Growth of Company
The Reliance – Anil Dhirubhai Ambani Group (ADAG) is among India’s top three private
sector business houses on all major financial parameters, with a market capitalization of
Rs.325,000 crores (US$ 81 billion), net assets in excess of Rs.115,000 crores (US$ 29
billion), and net worth to the tune of Rs.55,000 crores (US$ 14 billion).
The largest broking house in India with 3.5 million customers and a wide network of over
10,000 outlets and 20,000 touch points in 5,165 cities/ towns. Reliance Securities endeavors
to change the way investors transact in financial markets and avails financial services. The
average daily volume on the stock exchanges is Rs. 3,000 crores, representing approximately
5% of the total stock exchange volume. Reliance Capital is one of India's leading and fastest
growing private sector financial services companies, and ranks among the top 3 private sector
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PRODUCT OFFERING
Equity Broking
Commodity Broking
D-Mat Account.
2. Financial Products
Mutual Funds
Life Insurance
o ULIP plan
o Term Plan
General Insurance
o Vehicle/Motor Insurance
o Health Insurance
o House insurance
IPO’s
NFOs
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3. Value-Added Services
Retirement Planning
Financial Planning
Tax Saving
4. Credit Cards
1- TRADING PORTAL
The Indian equity market has emerged as the third biggest after China and Hong Kong in the
emerging Asian region, with a market capitalization of nearly $600 billion, as per the Asian
Development Bank report of April 2009. For the first time in the history of Indian stock
market, in 2007 the market capitalization crossed the trillion dollar mark. Indian securities
market has one of the largest numbers of listings and trading takes place in about 2700
stocks. It is also one of the few markets with extensive dematerialization of shares and the
settlement cycle (T+2) is on par with global standards. The Indian equity market has emerged
as the third biggest after China and Hong Kong in the emerging Asian region, with a market
capitalization of nearly $600 billion, as per the Asian Development Bank report of April
2009. For the first time in the history of Indian stock market, in 2007 the market
capitalization crossed the trillion dollar mark. Indian securities market has one of the largest
numbers of listings and trading takes place in about 2700 stocks. It is also one of the few
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markets with extensive dematerialization of shares and the settlement cycle (T+2) is on par
Online trading refers to buying and selling of the shares / stocks / contracts / bonds with the
use of internet. In this shares are not issued in physical form rather they are transferred in the
Investment in India has traditionally meant property, gold and bank deposits. The more risk-
taking investors choose equity trading. But commodity trading forms a part of conventional
India in mid-1960 due to excessive speculation. In February 2003, the government revoked
the ban and threw open futures trading in 54 commodities in bullion and agriculture. It gave
(MCX), The National Multi Commodity Exchange of India (NMCE) and The National Board
products.
attractive?
* A highly
estate.
earnings.
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* Better risk-adjusted returns.
* No
DEMAT ACCOUNT:-
In India, a Demat account, the abbreviation for dematerialize account, is a type of banking
account which dematerializes paper based physical stock shares. The dematerialized account
is used to avoid holding physical shares: the shares are bought and sold through a broker.
This account is popular in India. The Securities and Exchange Board of India (SEBI)
mandates a Demat account for share trading and for opening a DEMAT account a Permanent
Demat account has become a necessity for all categories of investors for the following
reasons/ benefits:
SEBI has made it compulsory for trades in almost all scrip’s to be settled in Demat
mode. Although, trades up to 500 shares can be settled in physical form, physical
settlement is virtually not taking place for the apprehension of bad delivery on
physical form..
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No stamp duty is levied on transfer of securities held in Demat form.
name, etc. - can be effected across companies by one single instruction to the DP.
Each share is a market lot for the purpose of transactions – so no odd lot problem.
Any number of securities can be transferred/delivered with one delivery order. Therefore,
paperwork and signing of multiple transfer forms is done away with. It facilitates taking
1. Two Way Authentication: Reliance offers its customers with a token (an electronic
gadget) that generates a password, which are a third level of security in addition to the
customer log in and a password provided. The password generated by the token is valid only
for a period of 32 seconds. If the web page expires, for the fresh login, a new password
2. Lowest Brokerage: Reliance offers the lowest brokerage of 1 paisa which is very less with
3. User friendly software: The portal offered is very easy to understand and use.
4. Forex and offshore investment: Reliance provides the offshore facility which no other
5. Better research and news: Reliance offers news from the DOW JONES and REUTERS.
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Seeking to bring share trading closer to consumers just like ATMs, Reliance Capital's stock
brokerage arm Reliance Securities launched Internet trading services through web-enabled
retail kiosks.
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2- Financial Products
MUTUAL FUND
A Mutual Fund is a trust that pools the savings of a number of investors who share a common
financial goal. The Securities thus collected is then invested in capital market instruments
such as shares, debentures and other securities. The income earned through these investments
and the capital appreciation realized is shared by its unit holders in proportion to the number
of units owned by them. Thus a Mutual Fund is the most suitable investment for the common
securities at a relatively low cost. The flow chart below describes broadly the working of a
mutual fund
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A Mutual Fund is a body corporate registered with the Securities and Exchange Board of
India (SEBI) that pools up the Securities from individual/corporate investors and invests the
Bonds, Call Securities Markets etc, and distributes the profits. In the other words, a Mutual
Mutual Fund is a mechanism for pooling the resources by issuing units to the investors and
Investments in securities are spread among a wide cross-section of industries and sectors
thus the risk is reduced. Diversification reduces the risk because all stocks may not move in
the same direction in the same proportion at same time. Investors of mutual funds are
The investors in proportion to their investments share the profits or losses. The mutual
funds normally come out with a number of schemes with different investment objectives
which are launched from time to time. A Mutual Fund is required to be registered with
Securities Exchange Board of India (SEBI) which regulates securities markets before it can
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INTRODUCTION OF MUTUAL FUND
Investment in share markets are influenced by the analysis & reasoning which help in
predicting the market to some extent. Over the past years a number of technical & theories
for analysis have evolved, these combined with modern technology guides the investor. The
big players in the market, like Foreign Institutional Investors, Mutual Funds, etc. have the
expertise for various analytical tools & make use of them. The small investors are not in a
position to benefit from the market the way Mutual Funds can do. Generally a small
grapevine, tips & intuition. The small investors depend on brokers and brokerage house for
his investments. They can invest through the Mutual Funds who are more experienced and
In recent years a large number of players have entered into his market. The project has been
carried out to have an overview of Mutual Fund Industry and to understand investor’s
perception about Mutual Funds in the context of their trading preference, explore investor’s
risk perception & find out their preference over Top Mutual
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ORGANISATION OF A MUTUAL FUND
There are many entities involved and the diagram below illustrates the organizational
set up of a Mutual Fund:
The Mutual Funds are structured in two forms: Company form and Trust form.
Company Form: These forms of mutual funds are more popular in US.
Trust Form: In India, mutual funds are organized as Trusts. The Trust is either
members in the Board of Trustees and at least 2/3 of the members of the board must
fund.
1. Fund Sponsor
4.2 Brokers
4.4 Distributors
FUND SPONSOR
What a promoter is to a company, a sponsor is to a mutual fund. The sponsor initiates the
idea to set up a mutual fund. It could be a financial services company, a bank or a financial
order to run a mutual fund in India, the sponsor has to obtain a license from SEBI. For this,
it has to satisfy certain conditions, such as on capital and profits, track record (at least five
years in financial services), default-free dealings and a general reputation for fairness. The
sponsor must have been profit making in at least 3 years of the above 5 years.
The Sponsor appoints the Trustees, Custodian and the AMC with the prior approval of
Like the company promoter, the sponsor takes big-picture decisions related to the mutual
fund, leaving Securities management and other such nitty-gritty to the other constituents,
whom it appoints. The sponsor should inspire confidence in you as a Securities manager
fund management, helps, as Securities is then not an impediment for the mutual fund- it can
hire the best talent, invest in technology and continuously offer high service standards to
the investors.
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In the days of assured return schemes, sponsors also had to fulfill return promises made to
the unit holders. This sometimes meant meeting shortfalls from their own pockets, as the
government did for UTI. Now that assured return schemes are passed, such bailouts won’t
be required. All things considered, choose sponsors who are good Securities managers, who
have a reputation for fair business practices and who have deep pockets.
TRUST
The Mutual Fund is constituted as a Trust in accordance with the provisions of the Indian
Trusts Act, 1882 by the Sponsor. The trust deed is registered under the Indian Registration
Act, 1908. The Trust appoints the Trustees who are responsible to the investors of the fund.
TRUSTEES
Trustees are like internal regulators in a mutual fund, and their job is to protect the interests
of the unit holders. Trustees are appointed by the sponsors, and can be either individuals or
corporate bodies. In order to ensure they are impartial and fair, SEBI rules mandate that at
least two thirds of the trustees be independent, i.e., not have any association with the
sponsor. Trustees appoint the AMC, which subsequently, seeks their approval for the work
it does, and reports periodically to them on how the business being run. Trustees float and
market schemes, and secure necessary approvals. They check if the AMCs investments are
within defined limits and whether the fund’s assets are protected. Trustees can be held
Trustees appoint the AMC in consultation with the sponsor and according to the SEBI
Regulations.
All Mutual Fund Schemes floated by the AMC have to be approved by the Trustees.
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Trustees can seek information from the AMC regarding the operations and
Trustees can seek remedial actions from AMC, and in cases can dismiss the AMC.
Trustees review and ensure that the net worth of the AMC is according to the
Trustees must ensure that the transactions of the mutual fund are in accordance with
Trustees must ensure that the AMC has systems and procedures in place.
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Trustees must ensure due diligence on the part of AMC in the appointment of
Trustees must furnish to the SEBI, on half yearly basis a report on the activities of the
AMC.
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ASSET MANAGEMENT COMPANY (AMC)
An AMC is the legal entity formed by the sponsor to run a mutual fund. The AMC is
usually a private limited company in which the sponsors and their associates or joint
venture partners are the shareholders. The trustees sign an investment agreement with the
AMC, which spells out the functions of the AMC. It is the AMC that employs fund
managers and analysts, and other personnel. It is the AMC that handles all operational
matters of a mutual fund – from launching schemes to managing them to interacting with
investors.
The people in the AMC who should matter the most to you are those who take investment
decisions. There is the head of the fund house, generally referred to as the Chief Executive
Officer (CEO). Under him comes the Chief Investment Officer (CIO), who shapes the
fund’s investment philosophy, and fund managers, who manages its schemes. They are
Although these people are employed by the AMC, its you, the unit holders, who pays their
salaries, partly or wholly. Each scheme pays the AMC an annual ‘fund management fee’,
which is linked to the scheme size and results in a corresponding drop in your return. If a
scheme’s corpus is up to Rs.100 crores it pays 1.25% of its corpus a year; on over Rs.100
crores, the fee is 1% of the corpus. So, if a fund house has two schemes, with a corpus of
Rs.100 crores and Rs.200 crores respectively, the AMC will earn Rs.3.25 crore (1.25+2) as
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If an AMCs expenses for the year exceed what it earns as fund management fee from its
schemes, the balance has to be met by the sponsor. Again, financial strength comes into
play: a cash-rich sponsor can easily pump in Securities to meet short falls, while a sponsor
with less financial clout might force the AMC to trim costs, which could well turn into an
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Regulatory requirements for the AMC:
funds.
AMC must have a minimum net worth of Rs.10 crores at all times.
AMCs cannot indulge in any other business, other than that of asset management
The 4th schedule of SEBI Regulations spells out rights and obligations of both trustees
and AMCs.
regulations.
The actions of its employees and associates have to be as mandated by the trustees.
AMCs have to submit detailed quarterly reports on the working and performance of
AMCs have to make the necessary statutory disclosures on portfolio, NAV and price
to the investors.
AMCs cannot launch a scheme without the prior approval of the trustees.
AMCs have to provide full details of the investments by employees and Board
AMCs cannot take up any activity that is in conflict with the activities of the mutual
fund.
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Conditions under which two AMCs can be merged:
SEBI and Trustees of both the funds must approve of the merger.
Unit holders should be notified of the merger, and provided the option to exit at NAV
without load.
SEBI approval is required for the change of ownership and unit holders have to be informed
of the takeover.
Scheme take over: If an existing mutual fund scheme is taken over by another AMC, it
is called as scheme take over. The two mutual funds continue to exist. Trustee and SEBI
approval and notification of the unit holders are required for scheme take over.
CUSTODIAN
A custodian handles the investment back office of a mutual fund. Its responsibilities include
receipt and delivery of securities, collection of income, and distribution of dividends and
segregation of assets between the schemes. It also track corporate actions like bonus issues,
right offers, offer for sale, buy back and open offers for acquisition. The sponsor of a
mutual fund cannot act as a custodian to the fund. This condition, formulated in the interest
of investors, ensures that the assets of a mutual fund are not in the hands of its sponsor. For
example, Deutsche Bank is a custodian, but it cannot service Deutsche Mutual Fund, its
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BROKERS
Registrars, also known as the transfer agents, are responsible for the investor servicing
functions. This includes issuing and redeeming units, sending fact sheets and annual
reports. Some fund houses handle such functions in-house. Others outsource it to the
Registrars; Karvy and CAMS are the more popular ones. It doesn’t really matter which
model your mutual fund opt for, as longas it is prompt and efficient in servicing you. Most
mutual funds, in addition to registrars, also have investor service centers of their own in
some cities.s
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DISTRIBUTORS
Distributors appoint agents and other mechanisms to mobilize funds from the
investors.
The commission received by the distributors is split into initial commission which is
paid on mobilization of funds and trail commission which is paid depending on the
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HISTORY OF INDIAN MUTUAL FUNDS INDUSTRY
The mutual fund industry in India started in 1963 with the formation of Unit Trust of India,
at the initiative of the Government of India and Reserve Bank the. The history of mutual
Unit Trust of India (UTI) was established on 1963 by an Act of Parliament. It was set up by
the Reserve Bank of India and functioned under the Regulatory and administrative control
of the Reserve Bank of India. In 1978 UTI was de-linked from the RBI and the Industrial
Development Bank of India (IDBI) took over the regulatory and administrative control in
place of RBI. The first scheme launched by UTI was Unit Scheme 1964. At the end of 1988
1987 marked the entry of non- UTI, public sector mutual funds set up by public sector
banks and Life Insurance Corporation of India (LIC) and General Insurance Corporation of
India (GIC). SBI Mutual Fund was the first non- UTI Mutual Fund established in June 1987
followed by Canbank Mutual Fund (Dec 87), Punjab National Bank Mutual Fund (Aug 89),
Indian Bank Mutual Fund (Nov 89), Bank of India (Jun 90), Bank of Baroda Mutual Fund
(Oct 92). LIC established its mutual fund in June 1989 while GIC had set up its mutual
fund in December 1990. At the end of 1993, the mutual fund industry had assets under
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With the entry of private sector funds in 1993, a new era started in the Indian mutual fund
industry, giving the Indian investors a wider choice of fund families. Also, 1993 was the
year in which the first Mutual Fund Regulations came into being, under which all mutual
funds, except UTI were to be registered and governed. The erstwhile Kothari Pioneer (now
merged with Franklin Templeton) was the first private sector mutual fund registered in July
1993.
The 1993 SEBI (Mutual Fund) Regulations were substituted by a more comprehensive and
revised Mutual Fund Regulations in 1996. The industry now functions under the SEBI
The number of mutual fund houses went on increasing, with many foreign mutual funds
setting up funds in India and also the industry has witnessed several mergers and
acquisitions. As at the end of January 2003, there were 33 mutual funds with total assets of
Rs. 1,21,805 Crores. The Unit Trust of India with Rs.44,541 Crores of assets under
In February 2003, following the repeal of the Unit Trust of India Act 1963 UTI was
bifurcated into two separate entities. One is the Specified Undertaking of the Unit Trust of
India with assets under management of Rs.29,835 crores as at the end of January 2003,
representing broadly, the assets of US 64 scheme, assured return and certain other schemes.
The Specified Undertaking of Unit Trust of India, functioning under an administrator and
under the rules framed by Government of India and does not come under the purview of the
The second is the UTI Mutual Fund Ltd, sponsored by SBI, PNB, BOB and LIC. It is
registered with SEBI and functions under the Mutual Fund Regulations. With the
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bifurcation of the erstwhile UTI which had in March 2000 more than Rs.76,000 Crores of
assets under management and with the setting up of a UTI Mutual Fund, conforming to the
SEBI Mutual Fund Regulations, and with recent mergers taking place among different
private sector funds, the mutual fund industry has entered its current phase of consolidation
and growth. As at the end of September, 2004, there were 29 fundswhich manage assets of
Rs.153108 Crores under 421 schemes. The graph indicates the growth of assets over the
years.
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Advantages of Mutual Fund
Professional Management
Mutual Funds provide the services of experienced and skilled professionals, backed by a
dedicated investment research team that analyses the performance and prospects of
companies and selects suitable investments to achieve the objectives of the scheme.
Diversification
and sectors. This diversification reduces the risk because seldom do all stocks decline at the
same time and in the same proportion. You achieve this diversification through a Mutual
Fund with far less Securities than you can do on your own.
Convenient Administration
Investing in a Mutual Fund reduces paperwork and helps you avoid many problems such as
bad deliveries, delayed payments and follow up with brokers and companies. Mutual Funds
Return Potential
Over a medium to long-term, Mutual Funds have the potential to provide a higher return as
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Low Costs
Mutual Funds are a relatively less expensive way to invest compared to directly investing in
the capital markets because the benefits of scale in brokerage, custodial and other fees
Liquidity
In open-end schemes, the investor gets the Securities back promptly at net asset value
related prices from the Mutual Fund. In closed-end schemes, the units can be sold on a
stock exchange at the prevailing market price or the investor can avail of the facility of
Transparency
Investors get regular information on the value of their investment in addition to disclosure
on the specific investments made by their scheme, the proportion invested in each class of
Flexibility
Through features such as regular investment plans, regular withdrawal plans and dividend
reinvestment plans, you can systematically invest or withdraw funds according to your
Affordability
Investors individually may lack sufficient funds to invest in high-grade stocks. A mutual
fund because of its large corpus allows even a small investor to take the benefit of its
investment strategy.
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Choice of Schemes
Mutual Funds offer a family of schemes to suit your varying needs over a lifetime.
Well Regulated
All Mutual Funds are registered with SEBI and they function within the provisions of strict
regulations designed to protect the interests of investors. The operations of Mutual Funds
No Entry Load
Entry load is the commission charged (1.25%) at the time of buying the fund to cover the
cost of selling, processing etc. but now SEBI has eliminated this entry load which will be
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Disadvantages of Mutual Fund
Exit load
It is the commission or charged paid when an investor exits from a mutual fund, it is
imposed to discourage withdrawals. It takes 1% before 1 year and nill after 1 year.
The costs of the fund management process are deducted from the fund. This includes
marketing and initial costs deducted at the time of entry itself, called, ‘Load’. Then there is
the annual asset management fee and expenses, together called the expense ratio. Usually,
the former is not counted while measuring performance, while the latter is. A Standard 2
percent expense ratio means that, everything else being equal, the fund manager under
No tailor-made portfolio
The portfolio of a fund does not remain constant. The extent to which the portfolio changes
is a function of the style of the individual fund manager i.e. whether he is a buy and hold
type of manager or one who aggressively churns the fund. It is also depends on the
volatility of the fund size i.e. whether the fund constantly receives fresh subscriptions and
redemptions. Such portfolios changes have associated costs of brokerage, custody fees,
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No Guarantee of return
No investment is risk free. If the entire stock market declines in value, the value of mutual
fund shares will go down as well, no matter how balanced the portfolio. Investors encounter
fewer risks when they invest in mutual funds than when they buy and sell stocks on their
own. However, anyone who invests through a mutual fund runs the risk of losing Securities.
Taxes
During a typical year, most actively managed mutual funds sell anywhere from 20 to 70
percent of the securities in their portfolios. If your fund makes a profit on its sales, you will
pay taxes on the income you receive, even if you reinvest the Securities you made.
Management risk
When you invest in a mutual fund, you depend on the fund's manager to make the right
decisions regarding the fund's portfolio. If the manager does not perform as well as you had
hoped, you might not make as much Securities on your investment as you expected. Of
course, if you invest in Index Funds, you forego management risk, because these funds do
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TYPES OF MUTUAL FUNDS
Mutual fund schemes may be classified on the basis of its structure and its investment
objective.
By Structure:
As the name implies the size of the scheme (fund) is open – i.e. not specified or pre-
determined. Entry to the fund is always open, the investor who can subscribe at anytime.
Such fund stands ready to buy or sell its securities at anytime. The key feature of Open-
ended schemes is Liquidity. It implies that the capitalization of the fund is constantly
changing as investors sell or buy their shares. Further, the shares or units are normally not
traded on the stock exchange but are repurchased by the funds at announced rates. Open-
ended schemes have comparatively better liquidity despite the fact that these are not listed.
The reason is that investors can any time approach mutual fund for sale of such units. No
intermediaries are required. Moreover, the realizable amount is certain since repurchase is
at a price based on declared net asset value (NAV). The portfolio mix of such schemes has
to be investments, which are actively traded in the market. Otherwise it will not be possible
to calculate NAV. This is the reason that generally open-ended schemes are equity based.
A closed-end fund has a stipulated maturity period which generally ranging from 3 to 15
years. The fund is open for subscription only during a specified period. Investors can invest
in the scheme at the time of the initial public issue and thereafter they can buy or sell the
units of the scheme on the stock exchanges where they are listed. In order to provide an exit
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route to the investors, some close-ended funds give an option of selling back the units to the
Mutual Fund through periodic repurchase at NAV related prices. SEBI Regulations
stipulate that at least one of the two exit routes is provided to the investor.
Interval Scheme:
Interval Schemes combine the features of both open-ended and close-ended schemes. They
are open for sale or redemption during pre-determined intervals at NAV based prices.
By Investment Objective:
The aim of growth funds is to provide capital appreciation over the medium to long term.
Such schemes normally invest a major part of their corpus in equities. Such funds have
comparatively high risks. These schemes provide different options to the investors like
dividend option; capital appreciation etc. and the investors may choose an option depending
on their preference. The investor must indicate the option in the application form. The
mutual funds also allow the investors to change the options at a later date. Growth schemes
are good for investors having a long-term outlook seeking appreciation over a period of
time.
The aim of income funds is to provide regular and steady income to investors. Such
schemes generally invest in fixed income securities such as bonds, corporate debentures,
government securities and Securities market instruments. Such funds are less risky
compared to equity schemes. These funds are not affected because of fluctuations in equity
market. However, opportunities of capital appreciation are also limited in such funds. The
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NAVs of such funds are affected because of change in interest rates in the country. If the
interest rates fall, NAVs of such funds are likely to increase in the short run and vice versa.
Balanced Fund:
The aim of balanced funds is to provide both growth and regular income as such schemes
invest both in equities and fixed income securities in the proportion indicated in their offer
documents. These are appropriate for investors looking for moderate growth. They
generally invest 40-60% in equities and debt instruments. These funds are also affected
because of fluctuations in share prices in the stock markets. However, NAVs of such funds
These funds are also income funds and their aim is to provide easy liquidity, preservation of
capital and moderate income. These schemes invest exclusively in safer short-term
instruments such as treasury bills, certificates of deposit, commercial paper and inter-bank
call Securities, government securities etc. Returns in these schemes fluctuate much less
compared to other funds. These funds are appropriate for corporate and individual investors
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Others Scheme:
All the mutual funds floated by public sector banks and insurance companies have launched
tax saving schemes. These schemes are designed on the basis of tax policy with special tax
incentives to tax taxpaying investors. These schemes offer tax rebates to the investors under
specific provisions of the Income Tax Act, 1961 as the government offers tax incentives for
investment in specified avenues. E.g., Equity Linked Savings Schemes (ELSS). Pension
Schemes launched by the mutual funds also offer tax benefits. These schemes are growth
oriented and invest predominantly in equities. Their growth opportunities and risks
These are the schemes, which invest in the securities of only those sectors or industries as
specified in the offer documents. E.g. Pharmaceuticals, Software, Fast Moving Consumer
Goods (FMCG), Power or Infrastructure etc. The return sin these funds are dependent in the
performance of the respective sector/ industries. While these funds may give higher returns,
they are more risky compared to diversified funds. Investors need to keep a watch in the
performance of those sectors/industries and must exit at an appropriate time. They may also
Index funds:
Index Funds replicate the portfolio of a particular index such as the BSE Sensitive index,
S&P NSE 50 index (Nifty), etc These schemes invest in the securities in the same
weightage comprising of an index. NAVs of such schemes would rise or fall in accordance
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with the rise or fall in the index, though not exactly by the same percentage due to some
factors known as "tracking error" in technical terms. Necessary disclosures in this regard
100% of the capital is invested in equities spreading across different sectors and stocks.
It is similar to the equity diversified funds except that they invest in companies offering
Thematic funds:
Invest 100% of the assets in sectors which are related through some theme. E.g. an
Gilt funds:
default risk. NAVs of these schemes also fluctuate due to change in interest rates and other
Invest in short-term debt papers. Floaters invest in debt instruments which have variable
coupon rate.
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Arbitrage fund :
They generate income through arbitrage opportunities due to mispricing between cash
market and derivatives market. Funds are allocated to equities, derivatives and Securities
markets. Higher proportion (around 75%) is put in Securities markets, in the absence of
arbitrage opportunities.
MIPs:
Monthly Income Plans have an exposure of 70%-90% to debt and an exposure of 10%-30%
to equities.
FMPs:
Fixed monthly plans invest in debt papers whose maturity is in line with that of the fund.
A Load Fund is one that charges a percentage of NAV for entry or exit. That is, each time
one buys or sells units in the fund, a charge will be payable. This charge is used by the
mutual fund for marketing and distribution expenses. Suppose the NAV per unit is Rs.10. If
the entry as well as exit load charged is 1%, then the investors who buy would be required
to pay Rs.10.10 and those who offer their units for repurchase to the mutual fund will get
only Rs.9.90 per unit. The investors should take the loads into consideration while making
investment as these affect their yields/returns. However, the investors should also consider
the performance track record and service standards of the mutual fund which are more
important. Efficient funds may give higher returns in spite of loads. A no-load fund is one
that does not charge for entry or exit. It means the investors can enter the fund/scheme at
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Life Insurance
Life Insurance helps provide financial assurance & security for your dependents and Loved
ones. It is important part of the financial planning bouquet for all individuals and families.
Life Insurance products offer comprehensive financial solutions besides offering financial
security also provide opportunity for saving, investment & text planning.
Reliance Life Insurance Company Limited is a part of Reliance Capital Ltd., a part of
Reliance - Anil Dhirubhai Ambani Group. Reliance Capital is one of India's leading private
sector financial services companies, which ranks among the top 3 private sector financial
services and banking companies. Reliance Life Insurance is not only one of India's fastest
growing life insurance companies, but also counts among the top 4 private sector insurers. In
just 2 years, the Company has crossed the mark of 1.7 Million policies.
RLIC launched around 600 branches in 10 months, taking the overall branch network above
to 740. Reliance Life Insurance Co. is one of the only two ISO 9001:2000 certified Life
Insurance companies in India. It has been awarded with the Jamnalal Bajaj Uchit Vyavahar
Puraskar 2007- Ceritificate of Merit in the Financial Services category by Council for Fair
Business Practices (CFBP). Given below is the list of the policies provided by Reliance Life
Insurance Company:
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Protection Plans
Child Plans
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Total Investment Plan I - Insurance
Retirement Plans
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Group Plans
Reliance General Insurance is one of India’s leading private general insurance companies
with over 94 customized insurance products catering to the corporate, SME and individual
customers. The Company has launched innovative products like India’s first Over-The-
Counter health & home insurance policies. Reliance General Insurance has an extended
network of over 200 offices spread across 173 cities in 22 states, a wide distribution channel
network, 24x7 customer service assistance and a full fledged website. It is also India’s first
insurance company to be awarded the ISO 9001:2000 certification across all functions,
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3- Value Added Services
Retirement Plans:
You are a young and earning individual. The income you earn allows you to enjoy life, your
only worry being whether you will be able to continue the same lifestyle after retirement. A
Reliance Retirement Plan will help you save Securities for your retirement. It ensures that
you continue to get some income after retirement thereby ensuring that you do not have to
depend on any other person or make any compromises to maintain the same lifestyle. Invest
in a Reliance Retirement Plan today and enjoy life after retirement on your own terms.
Achievements :-
with the Reserve Bank of India under section 45-IA of the Reserve Bank of India Act, 1934.
RCL was incorporated as a public limited company in 1986 and is now listed on the Bombay
RCL has a net worth of over Rs 3,300 crore and over 165,000 shareholders. On conversion of
outstanding equity instruments, the net worth of the company will increase to about Rs 4,100
crore. It is headed by Anil Ambani and is a part of the Reliance ADA Group.
Reliance Capital ranks among the top 3 private sector financial services and banking
Reliance Capital has interests in asset management and mutual funds, life and general
insurance, private equity and proprietary investments, stock broking, depository services,
distribution of financial products, consumer finance and other activities in financial services.
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[1]
Reliance Mutual Fund is India's no.1 Mutual Fund. Reliance Life Insurance is one of
India's fastest growing life insurance company and among the top 4 private sector insurers.
Reliance General Insurance is one of India's fastest growing general insurance company and
among the top 3 private sector insurers. Reliance Securities is the largest brokerage and
distributor of financial products in India with over 2.7 million customers and has the largest
distribution network. Reliance Consumer finance has a loan book of over Rs. 8,900 crore at
Reliance Capital has a net worth of Rs. 7,250 crore (US$ 1.5 billion) and total assets of Rs.
Reliance Capital is a constituent of S&P CNX Nifty and MSCI India and also features in the
Note
Generated revenues for the organization by performing heavy trading on behalf of the
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INVESTMENT STRATEGIES
Systematic Investment Plan (SIP): under this a fixed sum is invested each month on
a fixed date of a month. Payment is made through post dated cheques or direct debit
facilities. The investor gets fewer units when the NAV is high and more units when the
NAV is low. This is called as the benefit of Rupee Cost Averaging (RCA)
They allow the investors to transfer on a periodic basis a specified amount from one scheme
to another within the same fund family meaning two schemes belonging to the same mutual
fund. A transfer will be treated as redemption of units from the scheme from which the
transfer is made .Such redemption or investment will be at the applicable NAV. This
service allows the investor to manage his investment actively to achieve his objectives.
Many funds do not even charge even any transaction feed for this service an added
These plans are best suited for people nearing retirement. In these plans an investor invests
in a mutual fund scheme and is allowed to withdraw a fixed sum of Securities at regular
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Performance Evaluation
Risk
Returns
Liquidity
Expense Ratio
Composition of Portfolio
Investing in mutual funds as with any security, does not come without risk. One of the most
basic economic principles is that risk and reward are directly correlated. In other words, the
greater the potential risk, the greater the potential return. The types of risk commonly
Market Risk:
Market risk relate to the market value of a security in the future. Market prices fluctuate
and are susceptible to economic and financial trends, supply and demand, and many other
Political Risk:
Changes in the tax laws, trade regulations, administered prices etc. is some of the many
political factors that create market risk. Although collectively, as citizens, we have indirect
control through the power of our vote, individually as investors, we have virtually no
control.
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Inflation Risk:
Inflation or purchasing power risk, relates to the uncertainty of the future purchasing power
of the invested rupees. The risk is the increase in cost of the goods and services, as
Interest Rate risk relates to the future changes in interest rates. For instance, if an investor
invests in a long term debt mutual fund scheme and interest rate increase, the NAV of the
scheme will fall because the scheme will be end up holding debt offering lowest interest
rates.
Business Risk:
Business Risk is the uncertainty concerning the future existence, stability and profitability
of the issuer of the security. Business Risk is inherent in all business ventures. The future
financial stability of a company can not be predicted or guaranteed, nor can the price of its
securities. Adverse changes in business circumstances will reduce the market price of the
company’s equity resulting in proportionate fall in the NAV of mutual fund scheme, which
Economic Risk :
Economic Risk involves uncertainty in the economy, which, in turn can have an adverse
effect on a company’s business. For instance, if monsoons fall in a year, equity stocks of
agriculture bases companies will fall and NAVs of mutual funds, which have invested in
There are 3 different methods with the help of which we can measure the risk.
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Measurement of risk
Beta relates a fund’s return with a market index. It basically measures the sensitivity of
If Beta = 1 then Fund moves with the market i.e. Passive fund
If Beta < 1 then Fund is less volatile than the market i. e Defensive Fund
If Beta > 1 then Funds will give higher returns when market rises & higher losses when
Ex –Marks represents co relation with markets. Higher the Ex-marks lower the risk of the
fund because a fund with higher Ex-marks is better diversified than a fund with lower Ex-
marks.
returns around a mean level. Basically it gives you an idea of how volatile your earnings
are. It is broader concept than BETA. It also helps in measuring total risk and not just the
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RISK V/S. RETURN:
ABN AMRO Mutual Fund was setup on April 15, 2004 with ABN AMRO Trustee (India)
Pvt. Ltd. as the Trustee Company. The AMC, ABN AMRO Asset Management (India) Ltd.
was incorporated on November 4, 2003. Deutsche Bank A G is the custodian of ABN AMRO
Mutual Fund.
Birla Sun Life Mutual Fund is the joint venture of Aditya Birla Group and Sun Life
Financial. Sun Life Financial is a global organization evolved in 1871 and is being
represented in Canada, the US, the Philippines, Japan, Indonesia and Bermuda apart from
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India. Birla Sun Life Mutual Fund follows a conservative long-term approach to investment.
Bank of Baroda Mutual Fund or BOB Mutual Fund was setup on October 30, 1992 under the
sponsorship of Bank of Baroda. BOB Asset Management Company Limited is the AMC of
BOB Mutual Fund and was incorporated on November 5, 1992. Deutsche Bank AG is the
custodian.
HDFC Mutual Fund was setup on June 30, 2000 with two sponsor namely Housing
HSBC Mutual Fund was setup on May 27, 2002 with HSBC Securities and Capital Markets
(India) Private Limited as the sponsor. The Board of Trustees, HSBC Mutual Fund acts as the
ING Vysya Mutual Fund was setup on February 11, 1999 with the same named Trustee
Company. It is a joint venture of Vysya and ING. The AMC, ING Investment Management
The mutual fund of ICICI is a joint venture with Prudential Plc. of America, one of the
largest life insurance companies in the US of A. Prudential ICICI Mutual Fund was setup on
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13th of October, 1993 with two sponsors, Prudential Plc. and ICICI Ltd. The Trustee
Company formed is Prudential ICICI Trust Ltd. and the AMC is Prudential ICICI Asset
Sahara Mutual Fund was set up on July 18, 1996 with Sahara India Financial Corporation
Ltd. as the sponsor. Sahara Asset Management Company Private Limited incorporated on
August 31, 1995 works as the AMC of Sahara Mutual Fund. The paid-up capital of the AMC
State Bank of India Mutual Fund is the first Bank sponsored Mutual Fund to launch offshore
fund, the India Magnum Fund with a corpus of Rs. 225 cr. approximately. Today it is the
largest Bank sponsored Mutual Fund in India. They have already launched 35 Schemes out of
which 15 have already yielded handsome returns to investors. State Bank of India Mutual
Fund has more than Rs. 5,500 Crores as AUM. Now it has an investor base of over 8 Lakhs
Tata Mutual Fund (TMF) is a Trust under the Indian Trust Act, 1882. The sponsors for Tata
Mutual Fund are Tata Sons Ltd., and Tata Investment Corporation Ltd. The investment
manager is Tata Asset Management Limited and its Tata Trustee Company Pvt. Limited. Tata
Asset Management Limited is one of the fastest in the country with more than Rs. 7,703
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Kotak Mahindra Mutual Fund
presently having more than 1, 99,818 investors in its various schemes. KMAMC started its
operations in December 1998. Kotak Mahindra Mutual Fund offers schemes catering to
investors with varying risk - return profiles. It was the first company to launch dedicated gilt
UTI Asset Management Company Private Limited, established in Jan 14, 2003, manages the
UTI Mutual Fund with the support of UTI Trustee Company Private Limited. UTI Asset
Management Company presently manages a corpus of over Rs.20000 Crore. The sponsors of
UTI Mutual Fund are Bank of Baroda (BOB), Punjab National Bank (PNB), State Bank of
India (SBI), and Life Insurance Corporation of India (LIC). The schemes of UTI Mutual
Fund are Liquid Funds, Income Funds, Asset Management Funds, Index Funds, Equity Funds
Reliance Mutual Fund (RMF) was established as trust under Indian Trusts Act, 1882. The
sponsor of RMF is Reliance Capital Limited and Reliance Capital Trustee Co. Limited is the
Trustee. It was registered on June 30, 1995 as Reliance Capital Mutual Fund which was
changed on March 11, 2004. Reliance Mutual Fund was formed for launching of various
schemes under which units are issued to the Public with a view to contribute to the capital
securities.
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Standard Chartered Mutual Fund was set up on March 13, 2000 sponsored by Standard
Chartered Bank. The Trustee is Standard Chartered Trustee Company Pvt. Ltd. Standard
Chartered Asset Management Company Pvt. Ltd. is the AMC which was incorporated with
The group, Franklin Templeton Investments is a California (USA) based company with a
global AUM of US$ 409.2 bn. (as of April 30, 2005). It is one of the largest financial services
groups in the world. Investors can buy or sell the Mutual Fund through their financial advisor
or through mail or through their website. They have Open end Diversified Equity schemes,
Open end Sector Equity schemes, Open end Hybrid schemes, Open end Tax Saving schemes,
Open end Income and Liquid schemes, Closed end Income schemes and Open end Fund of
Morgan Stanley is a worldwide financial services company and its leading in the market in
Management (MISM) was established in the year 1975. It provides customized asset
management services and products to governments, corporations, pension funds and non-
profit organizations. Its services are also extended to high net worth individuals and retail
(MSIM India) and its AMC is Morgan Stanley Mutual Fund (MSMF). This is the first close
end diversified equity scheme serving the needs of Indian retail investors focusing on a long-
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Escorts Mutual Fund
Escorts Mutual Fund was setup on April 15, 1996 with Escorts Finance Limited as its
sponsor. The Trustee Company is Escorts Investment Trust Limited. Its AMC was
incorporated on December 1, 1995 with the name Escorts Asset Management Limited.
Alliance Capital Mutual Fund was setup on December 30, 1994 with Alliance Capital
Management Corp. of Delaware (USA) as sponsorer. The Trustee is ACAM Trust Company
Pvt. Ltd. and AMC, the Alliance Capital Asset Management India (Pvt.) Ltd. with the
Benchmark Mutual Fund was setup on June 12, 2001 with Niche Financial Services Pvt. Ltd.
as the sponsored and Benchmark Trustee Company Pvt. Ltd. as the Trustee Company.
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Canara Bank Mutual Fund
Canara bank Mutual Fund was setup on December 19, 1987 with Canara Bank acting as the
sponsor. Canara bank Investment Management Services Ltd. incorporated on March 2, 1993
Chola Mutual Fund under the sponsorship of Cholamandalam Investment & Finance
Company Ltd. was setup on January 3, 1997. Cholamandalam Trustee Co. Ltd. is the Trustee
Life Insurance Corporation of India set up LIC Mutual Fund on 19th June 1989. It
contributed Rs. 2 Crores towards the corpus of the Fund. LIC Mutual Fund was constituted as
a Trust in accordance with the provisions of the Indian Trust Act, 1882. . The Company
started its business on 29th April 1994. The Trustees of LIC Mutual Fund have appointed
Jeevan Bima Sahayog Asset Management Company Ltd as the Investment Managers for LIC
Mutual Fund.
Government of India undertaking and the four Public Sector General Insurance Companies,
viz. National Insurance Co. Ltd (NIC), The New India Assurance Co. Ltd. (NIA), The
Oriental Insurance Co. Ltd (OIC) and United India Insurance Co. Ltd. (UII) and is constituted
as a Trust in accordance with the provisions of the Indian Trusts Act, 1882.
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Fidelity Investments
of financial services and investment resources that help individuals and institutions meet their
financial objejectives
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COMPETITION IN MUTUAL FUNDS INDUSTRY
The most important trend in the mutual fund industry is the aggressive expansion of the
foreign owned mutual fund companies and the decline of the companies floated by
Many nationalized banks got into the mutual fund business in the early nineties and got off
to a good start due to the stock market boom prevailing then. These banks did not really
understand the mutual fund business and they just viewed it as another kind of banking
activity. Few hired specialized staff and generally chose to transfer staff from the parent
organizations. The performance of most of the schemes floated by these funds was not
good. Some schemes had offered guaranteed returns and their parent organizations had to
bail out these AMCs by paying large amounts of Securities as the difference between the
guaranteed and actual returns. The service levels were also very bad. Most of these AMCs
have not been able to retain staff, float new schemes etc. and it is doubtful whether, barring
a few exceptions, they have serious plans of continuing the activity in a major way.
The experience of some of the AMCs floated by private sector Indian companies was also
very similar. They quickly realized that the AMC business is a business, which makes
Securities in a long term and requires deep-pocketed support in the intermediate years.
Some have sold out to foreign owned companies, some have merged with others and there
The foreign owned companies have deep pockets and have come in here with the
expectation of a long haul. They can be credited with introducing many new practices such
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as new product innovation, sharp improvement in service standards and disclosure, usage of
technology, broker education and support etc. In fact, they have forced the industry to
upgrade itself and service levels of organizations like UTI have improved dramatically in
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OBJECTIVES
Training objective-
Research Objective-
To study the investors Preference regarding Investment in Mutual Funds
To study the risk tolerance level of investors.
Significance:
Significance of the project is to find out prospect investors of Mutual Funds and also to
provide key information about the investor’s perception and preferences by Mutual Fund
industry. The study will help in getting information about their performance at distributors
as well as at their own investment center or why people go for Mutual Fund for
investments. Studies will also helps in finding out the problems related to distribution.
The study also provides the problems related to distribution of Mutual Fund so that
The study will also give information about prospective investors both individual as
well as institutional clients in areas of surrey where they can get lead.
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The study provides the complete information about all close competitors in Mutual
Fund investment.
It provides the AMC a feedback from customers regarding their problems and
perception about investing in mutual funds so that they can improve their services
This project will provide me better platform to understand the History, Growth and
various other aspects of mutual fund and other options for the investment.
It will also help me to understand the behavior of Indian investor regarding different
investment tools.
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RESEARCH METHODOLOGY
I decided to do the project in two parts. The first part of the project is comprised of the
study of Mutual Funds as a whole and the second part deals with the investor’s perception
The first part of the project i.e. descriptive study is comprising an overall study of Mutual
funds as what it is, why to invest and where to invest, risk factor associated with it i.e. an
The second part of the project that is related to investor’s perception about investment in
Mutual funds available in market. Indian Stock market has undergone tremendous
changes over the years. Investment in Mutual Funds has become a major alternative
among Investors. The project has been carried out to understand investor’s
perception about Mutual Funds in the context of their trading preference and explore
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The first part of the project relating the study of Mutual funds is collected through
secondary data obtained from internet & books whereas the second part relating the
Investors perception about investment in Mutual Funds is covered using primary data.
Primary data is the first hand information collected directly from Primary Data is
collected through survey among existing clients along with the other investors. I had
Secondary data is collected through internet, books, magazines and fact sheets.
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DATA ANALYSIS & INTERPRETATION
Interpretation:- This Graph shows that 85% peoples are interested for investment in
mutual fund and 15% peoples were interested in mutual fund but now stopped.
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Q.2) What is your Trading Preferences?
Interpretation:- Individuals are more inclined towards investment i.e. 56% rather than
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Q.3) Factors influencing the product decisions for investment?
40%
32% 30%
30%
20% 20%
10% 10%
6%
2%
0%
Broke News Magzi Frien Self Other
Series1 32% 10% 6% 20% 30% 2%
Interpretation:- There are many factors which influence the investment decision of the
investors. It may be the current news (political, technological, financial, etc.), Magazines,
friends, etc. in the study it proved that many people trust the brokers most for the
investment decisions. The “Self-Evaluation” is the next major factor. The experienced
person trust himself thereafter he/she invests. Magazines and current News also matters.
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Q.4) How much loss are you willing to take?
Interpretation:- “The higher the Risk, the more the Profits”. The people need to take the
risk to enjoy the benefits. Some investors were willing to take lower risk and this was the
reason they gave for investing in the MF. Most of the people would like moderate level of
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Q.5) How much Appreciation do you expect from your product of investment?
8%
12%
Upto 15%
48%
15-25%
25-35%
32% More than 35%
confidence was appreciable with which they are looking forward to a rise in their
investments. Major part of the sample feels that the rise would be of around 15%. Only 8%
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Q. 6) What is your preference in Mutual Funds?
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Q.7) which type of Mutual funds do you prefer?
Interpretation:- The schemes offered in the market are of two types, closed ended and
open ended. The more demand was for the Open Ended Funds rather than Close Ended
Fund.
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Q.8) Do you get influenced by the name of Company promoting Mutual
Funds?
23%
Yes-56%
21% 56% No-21%
Can't Say-23%
Interpretation:- From the data collected it is clear that most of the people are
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.9) Do you get influenced by the returns given by a fund or by the
60% 56%
50%
40%
30%
23% 21%
20%
10%
0%
BY NAV RETURNS Both
Interpretation:- From the data collected it is clear that most of people look at the returns
that the Mutual funds are providing .They look at the returns not the current NAV However
there is some class of people who look at these parameters and their percentage is 23% and
some consider both factors while investing in funds and their percentage is 21%.
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FINDINGS
The study done was a tool to analyze the present setup and to know the investors perception
regarding investment in Mutual Funds. The study proved fruitful and many facts came to
Most preferred mutual fund scheme is Equity Fund, followed by Balanced Fund,
Most of the people are influenced by the company name while investing in a Fund
because they wish to put their Securities in reputed trustworthy companies only.
People with less experience were inclined towards investment in the Mutual Funds.
investments.
Mutual Funds are more of an investment option than the speculative avenue. People
tend to gain through long investments rather than through short term.
Income funds and ELSS are among the few top funds
People are not willing to take much risk and bear loss.
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Broker’s advice matters to as much as 32% of the people. Major part of people
Most of the people look at the returns that are given by a Funds56% are in this
favour and only 23% people are there who consider Fund name and current NAV of
Experience was the main factor that made a person invest in mutual funds
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Conclusion
Reliance Securities is a group company of Reliance Capital; one of India’s leading and fastest
growing private sector financial service companies ranking among the top 3 private sectors
financial services and banking companies in terms of net worth. Reliance Capital is part of
After the study and analysis as per my survey I found the following results;
Equity
Mutual fund
Life insurance
General Insurance
Gold Coin
Commodities
Derivatives
Demat
leading Mutual Funds Assets Under Management (AUM) of Rs. 59,857 Crore
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5- A total of 16 Products covering Saving protection & investment Requirement.
first non life companies to get the license from the IRDA. RGICL offers an
8- R Securities Provides online facility for Demat Mutual Fund and Life
Insurance.
operations adopt the best international practices in under writing claims and
presence all over India, ensure sustained value addition to all stake holders and
10- I have fund that people want to invest their investment where risk is minimum
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Recommendations
MF Advisors should be trained properly so that they can take up the queries of the
Try to build goodwill of the company and keep it maintained as goodwill plays
As most investors avoid risk, more balanced and less-risky funds should be
[1] First Aid Kit for New Entrant into Securities Market
This will be a new step towards a good service provider in this field. After all, this market
depends on the after sales service. After seeing such a boost in the share market, not only
our Adult generation but also the young generation is also so much excited to enter the
share market. Now the actual problem starts specially with the young ones in excitement
initially they invests the Securities & due to lack of experience they loose big block of
Securities in one go & later they blames the company about the loss. So, to make them train
in the field we should provide them the initial precautions that they should take while enter
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“The More You Care For Your Customer More The Faith Will Get
[2] Provision for Class Room training for the new investors
For the above reason same thing to boost there moral and to give them some thing related to
the market will help them. Also some tips can also be given to this investor during the
session as precautions.
Customers generally want to call to the respective branch for asking some problems or give
orders, a customer can save the Securities by dialing on the toll free number. It gives a
Initially customer want to solve his or her problem at the moment as it arises. Our
relationship manager many times don’t have that much time to discuss all that details on
phone, they may sometime get busy with the meeting with client. So for general query
There should be more appointments by RM so that every customer get equalized attention
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Note:
The recommendations which I have listed here above are strictly based on the knowledge of
the securities market that I have acquired during my training of two months duration.
All the recommendations are for the improvement in the functioning of the front end
The recommendations are purely based on the problems that I had faced as a Management
Trainee.
LIMITATIONS
The area of sample was decided after taking into consideration the major factors like
Availability of investors
Approachability,
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BIBLIOGRAPHY
Books Referred-
Sites Visited-
1. www.RelianceSecurities.com
2. www.mutualfundsindia.com
3. www.indiainfoline.com
4. www.amfiindia.com
5. www.valueresearchonline.com
6. www.reliancelife.co.in
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ANNEXURE – 1
QUESTIONNAIRE
Phone: ...……………………..
Please list the value of the assets in your total investments portfolio :( in Rs.)
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(1) Do you invest in Mutual Funds?
Funds?
(12) Do you get influenced by the returns given by a fund or by the current
NAV of a fund?
……………………………………………………………........
…………………………………………………………………
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